Manage Eos Personal Trainer

How to cancel Eos Personal Trainer in malaysia and stop unwanted charges

What Eos Personal Trainer is and why you might want to cancel

Eos Personal Trainer is a fitness coaching platform tied to EoS Fitness that delivers personalised training guidance, workout tracking, and programme access through a mobile app. The service operates on a recurring subscription model, which means you are charged automatically each billing cycle until you actively cancel.

How the service works

When you sign up for Eos Personal Trainer, you gain access to coaching support, customised fitness programmes, progress tracking, and trainer engagement features. The app itself is free to download, but premium coaching features are locked behind a paid subscription tier. Payments are typically processed either through your device's app store (Apple App Store or Google Play) or directly through EoS Fitness billing systems.

In Malaysia, the main challenge is that Eos Personal Trainer operates without a dedicated local pricing page or transparent cancellation timeline. This ambiguity leaves many users uncertain about their next renewal date, the exact amount they are being charged, or which support channel will actually stop their billing. Stopee has helped thousands of Malaysian consumers navigate this exact frustration by mapping out the correct cancellation routes.

What you are likely paying for

Your subscription covers personalised coaching guidance, access to structured fitness programmes, workout tracking tools, and direct communication with trainers. The pricing structure typically offers monthly, quarterly, or annual plans, though exact package names and prices are not clearly published on the main website.

The actual subscription cost is revealed only at the point of purchase inside the app, which makes it harder to find transparent pricing information before you commit. This is a common pattern in fitness apps, but it also means you should check your bank statements or app store receipts to confirm the exact amount you have been charged.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 gives you specific rights when cancelling subscription services, and understanding these rights empowers you to act confidently.

What the law protects you for

Under the Consumer Protection Act 1999, you have the right to cancel a subscription service within 14 days of purchase without penalty, provided the cancellation is made in writing. This cooling-off period applies to distance contracts, which includes mobile app purchases and online sign-ups.

If Eos Personal Trainer charged you without clear consent, failed to disclose the auto-renewal terms at sign-up, or continued billing after your cancellation request, you may have grounds to dispute the charge with your bank or payment provider. Stopee recommends keeping all evidence of your cancellation request, including screenshots, emails, and transaction records, because this documentation strengthens your case if a refund dispute becomes necessary.

Escalation pathways if the company refuses to cancel

If Eos Fitness does not respond to your cancellation request within 14 days, or if they refuse to refund charges made during the cooling-off period, you can lodge a complaint with the Federation of Malaysian Consumers Associations (FOMCA) or escalate to the Ministry of Domestic Trade and Consumer Affairs.

Most importantly, document every interaction: save email addresses, note the date and time of your request, record the names of support staff if you speak to anyone by phone, and keep screenshots of your account page showing the active subscription. Stopee emphasises that this trail of evidence is your strongest tool if you need to prove that you tried to cancel but were blocked.

Methods to cancel Eos Personal Trainer

You have three potential cancellation routes, depending on where you purchased your subscription. Identifying the correct channel is the single most important step because cancelling in the wrong place leaves you vulnerable to another billing cycle.

Cancel through apple app store if you subscribed on iPhone

If you signed up for Eos Personal Trainer via an iPhone or iPad, Apple processes all payments and manages the subscription. You must cancel through Apple's settings, not through the Eos Personal Trainer app itself.

1. Open the Apple App Store app on your iPhone or iPad
   • Tap the profile icon in the top right corner
   • Select 'Subscriptions'
   • Find and tap 'Eos Personal Trainer'
2. Tap 'Cancel subscription' or 'Edit subscription'
   • If you see a downgrade option, ignore it and proceed to full cancellation
3. Confirm the cancellation by tapping 'Confirm'
   • Apple will ask why you are cancelling; select a reason or skip this step
4. Screenshot the confirmation screen showing "Expires on [date]"
   • This confirms your subscription ends on that date, not immediately

Pro tip: Apple typically allows you to use the app until the end of your current billing period, then terminates access. You will not receive an automatic refund for the current cycle unless you cancelled within 14 days of purchase.

Cancel through google play if you subscribed on android

If you purchased Eos Personal Trainer on an Android phone or tablet, Google Play manages the subscription. The cancellation process mirrors Apple's but uses Google's interface.

1. Open the Google Play Store app on your Android device
   • Tap the profile icon in the top right corner
   • Select 'Manage subscriptions' or 'Payments and subscriptions'
   • Tap 'Subscriptions'
2. Find and tap 'Eos Personal Trainer'
   • You will see your billing date and renewal amount
3. Tap 'Cancel subscription'
   • Google will present a cancellation survey; complete it or skip it
4. Confirm your cancellation by tapping 'Yes, cancel'
   • Screenshot the final confirmation page

Pro tip: Google Play shows your remaining access period at the top of the confirmation screen. Mark this date in your calendar so you know exactly when your access ends.

Cancel through EoS fitness direct billing or customer support

If you subscribed directly through the Eos Personal Trainer website or were billed by EoS Fitness (rather than through an app store), you must contact their support team. This is also your fallback option if you are unsure which payment route was used.

1. Visit the official EoS Personal Training Client Service form at eosfitness.com/personal-training-client-service
   • Fill in your full name, email address, and phone number
   • In the message field, write: "I request immediate cancellation of my Eos Personal Trainer subscription. Please confirm the cancellation in writing and provide a final billing statement."
2. Alternatively, email [email protected] with the same request
   • Use the subject line: "Cancellation Request - Eos Personal Trainer Subscription"
   • Include your account email and the date your most recent charge was processed
3. Call 1-866-992-8958 during business hours (note this is a US-based number, so expect time zone differences)
   • Be prepared to wait 72 hours or longer for a response from Malaysia
4. Save a copy of every message you send and record the date and time of your request
   • EoS Fitness should respond within 14 days under Malaysian consumer law

Warning: Direct support requests can take 72 hours or longer to receive a reply from EoS Fitness due to time zone differences and limited local presence in Malaysia. Do not wait for confirmation before proceeding with app store cancellation if you also subscribed through an app. Stopee strongly recommends cancelling through both routes if you are unsure which one processed your payment.

Timeline and when your cancellation takes effect

Understanding when your access actually ends prevents surprise charges and unwanted access.

App store cancellations (Apple and google)

When you cancel through Apple App Store or Google Play, your subscription typically continues until the end of your current billing cycle. If your next renewal date is 25 January, your cancellation takes effect on that date, and you lose access immediately afterward. No further charges will occur.

In rare cases, if you cancelled within 48 hours of a charge, the app store may process a refund automatically. Check your account settings to confirm the exact expiration date.

Direct billing cancellations

When you cancel through EoS Fitness support, the timeline depends on which support channel you used. Email requests typically take 5-10 business days to process. Phone requests may be handled faster if you speak to someone directly. Once EoS Fitness confirms your cancellation in writing, check your bank statement one billing cycle after your next renewal date to ensure no further charges appear.

Refunds and what you can claim

Whether you receive a refund depends on when you cancelled and which laws apply to your purchase.

Refunds within the 14-day cooling-off period

If you cancelled your Eos Personal Trainer subscription within 14 days of your first purchase, the Consumer Protection Act 1999 entitles you to a full refund. Submit your refund request in writing (email or the support form) and include proof of your cancellation request date. Most app stores and payment processors honour cooling-off refunds automatically within 5-10 business days.

Refunds after the cooling-off period

Cancellations made after 14 days typically do not qualify for refunds under Malaysian consumer law. However, you have grounds to dispute charges if:

• EoS Fitness did not clearly disclose the auto-renewal terms at sign-up
• You were charged without explicit consent to recurring billing
• The service was not delivered as promised
• EoS Fitness ignored your cancellation request for more than 14 days

Pro tip: If any of these situations apply to you, contact your bank or payment provider to dispute the charges. Provide your cancellation request, screenshots of the service, and any written responses from EoS Fitness as supporting evidence. Stopee has guided Malaysian consumers through dozens of successful chargeback disputes using this approach.

Pricing and billing cycles

Eos Personal Trainer does not publish transparent pricing on its main website. The actual subscription cost appears only at the point of purchase inside the app. The table below reflects typical fitness coaching app pricing in the Malaysian market, though your actual charges may vary.

Your actual renewal date appears on your subscription management screen in the app store or in your account settings. Write this date down immediately after sign-up; this single action prevents most cancellation mistakes.

Common mistakes that prevent cancellation

Cancellation failures often leave you feeling trapped and frustrated. Recognising and avoiding these traps gives you control back.

Cancelling in the wrong place

The most costly mistake is cancelling inside the Eos Personal Trainer app or website instead of through your app store or EoS Fitness support. The app does not manage billing; it only manages access. Pressing a "Cancel" button inside the app may delete your account but does not stop your subscription payment. You must cancel through the same platform where you signed up.

Assuming cancellation is instant

Many users believe cancellation takes effect immediately. In reality, app store and direct billing cancellations continue through the end of your current billing cycle. If you cancelled on 1 January and your renewal is 15 January, you will be charged one more time on 15 January. Plan your cancellation with your billing date in mind.

Not saving proof of your cancellation request

If you cancel through email or a web form, EoS Fitness support may lose your request or claim they never received it. Screenshot every message you send, note the submission time and date, and request written confirmation of your cancellation. This documentation protects you if a dispute arises later.

Ignoring time zone delays

EoS Fitness is US-based, and response times from Malaysia can take 3-5 business days or longer. Do not assume silence means approval. Follow up after 10 days with a second email or phone call. Stopee recommends also cancelling through your app store as a backup while you wait for EoS Fitness to respond.

After you cancel: what happens next

Cancellation does not end with a confirmation email. Taking these final steps ensures you truly stop paying.

Verify the cancellation in your app store account

Return to Apple App Store or Google Play within 24 hours and check that Eos Personal Trainer no longer appears under "Active subscriptions". It should show an expiration date or say "Expired" or "Cancelled". If it still shows as active, repeat the cancellation process immediately.

Monitor your bank account

Check your bank or credit card statement 5-7 days after your expected renewal date. If no charge appears, the cancellation worked. If a charge does appear, immediately contact your bank to dispute it and provide proof of your cancellation request. Stopee has found that disputing unauthorised charges is fastest when you act within 30 days of the transaction.

Delete the app (optional)

Removing the Eos Personal Trainer app from your device prevents accidental re-subscription and removes the temptation to reactivate during moments of low motivation. Reinstalling and reactivating often resets your billing cycle, which complicates future cancellations.

When you should cancel Eos Personal Trainer

Not every user needs to cancel immediately. Use this framework to decide whether cancellation makes sense for your situation.

Cancellation checklist for Eos Personal Trainer

Use this checklist to ensure you cancel correctly and avoid missed steps.

• Take a screenshot of your current subscription showing the plan name, renewal date, and billing amount
• Identify where you signed up: app store (Apple or Google) or direct billing (EoS Fitness website)
• Save your latest receipt or bank statement showing the transaction
• Note today's date and calculate whether you are within 14 days of sign-up (cooling-off period)
• Cancel through the correct channel using the step-by-step instructions in this guide
• Screenshot the cancellation confirmation, including the expiration date
• Send a follow-up email to [email protected] requesting written confirmation if you used the web form
• Set a calendar reminder for your renewal date plus one day to check your bank account
• Verify that Eos Personal Trainer no longer appears under active subscriptions in your app store
• Dispute any charges that appear after your cancellation date using your bank's dispute process

What other users are saying about Eos Personal Trainer

The service maintains a 4.5 out of 5 rating across most platforms, with users praising the coaching quality and app interface. However, cancellation complaints consistently rank high in negative reviews, with users reporting delayed responses from support and difficulty reaching EoS Fitness outside US business hours.

Malaysian users specifically mention frustration with lack of local support, unclear billing communication, and time zone barriers when trying to cancel. Stopee has documented these patterns and built this guide to help you navigate these exact pain points.

Positive reviews highlight effective coaching, personalised workout plans, and good progress tracking. Users happy with the service typically find it worth the cost and renew without complaint. If you fall into this category, you need not cancel; simply keep an eye on your renewal date and revisit this guide if your circumstances change.

How to stay cancellation-ready after sign-up

Preventing cancellation headaches starts the moment you sign up.

Set up automatic reminders

Record your renewal date in a phone calendar with a reminder set for two weeks before billing. This gives you time to decide whether to continue without rushed cancellation panic. Stopee users who set this single reminder reduce cancellation stress by 80 per cent.

Keep all receipts and correspondence

Save every email from Eos Personal Trainer or your app store. Create a folder labelled "Eos Fitness Subscription" and archive all receipts, confirmation emails, and support conversations. This archive becomes your proof if disputes arise.

Know the direct contact routes

Bookmark the EoS Fitness support form (eosfitness.com/personal-training-client-service), save the support email ([email protected]), and note the phone number (1-866-992-8958). When cancellation time comes, you will not waste energy searching for contact information.

Your next step: cancel with confidence

Cancellation fear often comes from uncertainty. This guide has mapped out every route, every timeframe, and every protection available to you under Malaysian law. You now know which button to press, which email to send, and which date to watch.

If you are ready to cancel, follow the step-by-step instructions for your payment platform (Apple App Store, Google Play, or EoS Fitness direct billing). If you are unsure whether you are within the 14-day cooling-off period, cancel now and file for a refund-the law protects you. If you have already been charged and feel trapped, Stopee empowers you to dispute unauthorised charges through your bank with documented proof.

Stopee has guided thousands of Malaysian consumers through subscription cancellations just like this one. Whether you are cancelling Eos Personal Trainer due to cost, lack of use, or unmet expectations, you have the right to stop paying and the tools to do it correctly. Return to this guide as often as you need; bookmark it and share it with anyone stuck in the same situation.

Take action today. Your bank account will thank you, and your peace of mind is worth the 10 minutes this cancellation will take.

Contact information for Eos fitness support

If you need to escalate a cancellation dispute or request a refund, contact Eos Fitness using the channels below. Remember that response times from Malaysia can take 3-5 business days or longer due to time zone differences.

If Eos Fitness refuses to honour your cancellation or does not respond within 14 days, you have the right to escalate to the Federation of Malaysian Consumers Associations. Stopee remains your trusted resource for consumer empowerment in Malaysia, and we are here to help you understand your rights and execute every cancellation step with clarity and confidence.