Manage Solidcore

How to cancel Solidcore membership in malaysia: a step-by-step guide to stop charges

Understanding Solidcore and why you might want to cancel

Solidcore is a US-based fitness brand specialising in high-intensity, low-impact Pilates-style reformer classes. The company operates primarily in the United States, with no confirmed physical studios in Malaysia. If you signed up for a Solidcore membership while abroad or through a US-based account, you may now face challenges cancelling from within Malaysia. Stopee is here to help you navigate this process with confidence and clarity.

What Solidcore membership includes

When you purchase a Solidcore membership, you are paying for recurring monthly access to reformer-based strength classes. Solidcore offers several membership tiers: 4-class monthly, 8-class monthly, 12-class monthly, and unlimited monthly packages. Each plan renews automatically on your billing date unless you cancel before that date arrives. Unlike class packages (which are one-time purchases), memberships continue until you formally request cancellation.

This distinction matters enormously. If you cancel your membership but leave booked classes in your account, Solidcore may still charge you late cancellation fees ranging from USD $25 to $40 (approximately RM 118 to RM 189) if you do not cancel those classes within a 10-hour window before they start. You need to clear both your membership and your class schedule to avoid surprise charges.

Why cancelling from malaysia is more complicated

Solidcore has no confirmed local presence in Malaysia, which creates friction in the cancellation process. You cannot visit a studio to speak with staff face-to-face. Instead, you must contact Solidcore's US-based support team through their website live chat or support portal. Response times can stretch from 24 to 72 hours, and timezone differences mean your messages may not receive immediate replies. Stopee advises documenting every step of your cancellation attempt, as you may need this evidence later if disputes arise.

Your bank statements may also show charges in USD rather than Malaysian Ringgit, with additional foreign exchange fees imposed by your Malaysian bank. If you are charged USD $249.00 for unlimited monthly classes, the actual amount deducted from your Malaysian account will be higher due to conversion rates and transaction fees. Keep this in mind when reviewing your refund eligibility.

Your consumer rights under malaysian law

Protection under the consumer protection act 1999

Malaysia's Consumer Protection Act 1999 (CPA) gives you legal rights even when cancelling a foreign service like Solidcore. The Act covers unfair contract terms, misleading representations, and the right to receive goods or services of acceptable quality within a reasonable time. If Solidcore charges you after you request cancellation, or if they impose hidden fees not disclosed upfront, you have grounds to dispute the charge with your bank or escalate to the Ministry of Domestic Trade and Consumer Affairs.

Under the CPA, a company cannot use unclear or buried cancellation procedures to lock you into unwanted charges. If Solidcore's cancellation policy is vague or their support team is unresponsive, this counts as a breach of fair dealing. Stopee recommends keeping records of every cancellation request email and live chat transcript, as these become your evidence if you need to file a formal complaint.

Disputing charges through your bank

If Solidcore continues to charge you after you cancel, your Malaysian bank has a legal obligation to investigate your dispute. Contact your bank's fraud or chargeback department and explain that you cancelled your subscription but were charged again. Provide screenshots of your cancellation request confirmation, your last billing date, and the unauthorised charge. Most Malaysian banks will reverse fraudulent recurring charges within 30 to 60 days.

This process is faster than waiting for Solidcore's customer service to respond. If Solidcore refuses to acknowledge your cancellation, your bank becomes your ally. Stopee has seen countless cases where cardholders recovered refunds through this route when the merchant failed to honour cancellation requests.

Solidcore pricing and refund policy overview

Current membership costs in malaysian ringgit

Note: These prices are converted using a rate of approximately 1 USD = 4.72 MYR. Your actual charge may be higher due to bank foreign exchange fees and overseas transaction surcharges. Always check your statement for the exact amount debited.

Refund eligibility and timelines

Solidcore's refund policy is not published clearly on their website, which is a red flag. Based on feedback from members who have cancelled, here is what typically happens. If you cancel before your renewal date, you lose access to future classes but do not receive a refund for the current month you have already paid for. If you cancel mid-month and have already been charged for next month, Solidcore may or may not refund that upcoming charge depending on how quickly you submit your request.

The key variable is response time. If you cancel 15 days before your renewal date, you have a reasonable chance of stopping the next charge. If you wait until 2 days before renewal, Solidcore's system may have already processed your next payment. This is why Stopee emphasises acting immediately: every day you delay increases the risk that another charge goes through. Request your refund in writing through their support portal and ask for written confirmation of the cancellation date and your refund status.

Step-by-step: how to cancel Solidcore from malaysia

Before you submit your cancellation request

Preparation determines success when cancelling a foreign service. Take these steps before you contact Solidcore support.

1. Log into your Solidcore account and navigate to your membership or billing section. Screenshot this page showing your membership plan name, monthly cost, and next renewal date. Clarity on your renewal date is critical because most cancellation policies require notice a set number of days before renewal.
2. Check for any booked classes or classes you are on a waitlist for. Each booked class carries the risk of a late cancellation fee. Screenshot every booked class with its date and time.
3. Save your latest receipt or invoice showing the amount charged, the currency (USD), and the date of the charge. If your bank statement shows a different amount than what Solidcore quoted (due to foreign exchange), save that too.
4. Look for Solidcore's cancellation policy document or FAQ page. Visit solidcore.co/faqs or search their website for "cancellation" or "refund". Save or screenshot the official policy so you have proof of what Solidcore promised.
5. Note the current date and calculate your deadline. If Solidcore requires 14 days notice, you must submit your cancellation request at least 14 days before your next renewal date. Mark this deadline in your calendar.

Contacting Solidcore to cancel your membership

Solidcore does not publish a direct email address or phone number for Malaysian customers. Your only contact method is through their website live chat or an in-app support form. Here is how to proceed.

1. Visit the Solidcore website (solidcore.co) and locate the live chat widget in the bottom-right corner of the page. Click it during their business hours (typically 9 AM to 5 PM US Eastern Time, which is 9 PM to 5 AM Malaysia time). If you cannot find live chat, look for a "Contact Us" or "Help" page.
2. Start a conversation with a support agent. Be direct: "I want to cancel my Solidcore membership effective immediately. My account email is [your email]. My next renewal date is [date]. Please confirm that my membership will not renew and that no further charges will be applied after [cancellation date]."
3. Ask the agent to confirm:
   • The exact date your membership will be cancelled.
   • Whether you are entitled to any refund for pre-paid classes or the current billing period.
   • Instructions for cancelling any booked classes to avoid late cancellation fees.
   • Your confirmation number or reference ID for this cancellation request.
4. Request that the agent send you a written confirmation email summarising the cancellation. If they say they will, ask for their email address and the ticket number so you can follow up if the email does not arrive within 24 hours.
5. Warning: Do not rely on a live chat transcript alone. Live chat sessions can disappear from your account after 30 days. Copy and paste the entire conversation into a text file or email it to yourself immediately after the chat ends.
6. If the live chat agent tells you they cannot cancel your membership or asks you to call a US-based phone number, escalate. Ask to speak with a supervisor or request that your cancellation request be escalated to the membership team. Stopee has found that supervisors are more likely to process cancellations quickly.

Cancelling booked classes to avoid hidden fees

Many Solidcore members cancel their membership but forget to cancel individual booked classes. This leaves you vulnerable to USD $25 to $40 late cancellation fees per class. Follow these steps to clear your class schedule.

1. Log back into your Solidcore account after your membership cancellation is confirmed. Go to your "Classes" or "Schedule" section.
2. For each booked class, click "Cancel Class" or a similar option. Note that Solidcore typically allows free cancellations up to 10 hours before the class start time. If a class is less than 10 hours away, you may be charged a cancellation fee.
3. If you cannot cancel a class yourself (due to technical issues or a locked account), contact Solidcore support again and ask them to remove all booked classes from your account.
4. Screenshot your class schedule after all classes have been removed, confirming it is now empty or shows no upcoming classes.

What happens after your cancellation is processed

Monitoring your account and billing after cancellation

Cancelling Solidcore does not end your responsibility. You must verify that the cancellation actually took effect.

For at least 7 days after your cancellation request, log into your Solidcore account daily and check whether your membership still shows as active. If it does, contact support again immediately. Many members report that their cancellation requests were lost in the system, and second or third contact attempts were necessary.

Watch your credit card statement for the next two billing cycles. If you were charged in USD $249.00 for the current month, check whether you are charged again on your next renewal date. If you are, dispute that charge with your bank immediately and provide them with your cancellation request confirmation email as proof.

Pro tip: Set a reminder on your phone for your original renewal date plus one day. This gives you a buffer to verify that no charge was processed. If a charge appears, you have a fresh memory of your cancellation attempt and can act quickly.

Recovering refunds if you are charged again

If Solidcore charges you after you cancel, you have two paths to recover your money.

First, contact Solidcore support one more time with your cancellation confirmation number or email. Explain that you were charged despite requesting cancellation and ask for an immediate refund. Provide screenshots of your cancellation request and the unexpected charge. Many merchants will refund out-of-policy charges if they see documented evidence of a cancellation attempt.

If Solidcore does not refund within 7 days, escalate to your Malaysian bank. Contact your bank's chargeback or fraud department and initiate a dispute. Provide your cancellation request confirmation and the statement showing the disputed charge. Your bank will contact Solidcore and demand proof that you authorised the charge. Since you have cancellation evidence, your bank will almost certainly reverse the charge and issue you a refund within 30 to 60 days.

Common mistakes that delay or block your cancellation

Frustration is completely justified when a foreign company makes cancellation deliberately hard. Most members make at least one of these errors; awareness alone prevents costly delays.

Mistakes that cost you time and money

1. Cancelling classes but not your membership. Removing booked classes does nothing to stop your membership from renewing. You must cancel the membership itself, not just individual classes.
2. Missing the notice deadline. If Solidcore requires 14 days notice before your renewal date and you submit your request only 5 days early, your cancellation may not process in time. The next charge will go through. Check your policy first; calculate your deadline second; submit your request third.
3. Trusting live chat alone. Support agents may tell you "your cancellation is submitted" but never actually submit it to the backend system. Always request written confirmation via email or screenshot the entire chat and email it to yourself immediately.
4. Not clearing booked classes. Each class carries a USD $25 to $40 fee if cancelled within 10 hours of start time. If you leave 5 booked classes uncancelled, you could be charged USD $125 to $200 in surprise fees.
5. Ignoring foreign exchange fees. Your statement may show a charge higher than the USD price Solidcore quoted. Your bank adds conversion fees and overseas transaction charges. Screenshot both amounts so you can dispute the full charge if needed.
6. Not following up after cancellation. If Solidcore's system loses your request, your membership renews silently. Check your account and statement every 3 days for 2 weeks after cancellation.

Pricing comparison and whether Solidcore is worth keeping

Solidcore versus other reformer fitness options in malaysia

If you are paying RM 1,175 per month for unlimited Solidcore classes while living in Malaysia, you are spending significantly more than local alternatives offer. Many members find that switching to a Malaysian-based Pilates studio saves them 40% to 60% monthly while giving them live instruction and community. Stopee recommends comparing your Solidcore cost to local Pilates studios in your area before deciding whether cancellation is right for you. If cost is your reason for cancelling, alternatives are plentiful and cheaper.

Summary checklist: cancelling Solidcore step by step

Your pre-cancellation checklist

Use this checklist to ensure you are ready to cancel before you contact Solidcore support.

• Identified your next renewal date (check your account or latest receipt).
• Calculated your notice deadline (usually 14 days before renewal; confirm in the policy).
• Screenshotted your membership plan name, cost, and renewal date.
• Listed every booked class and noted the cancellation deadline (usually 10 hours before class time).
• Saved your latest invoice or receipt showing the amount and date charged.
• Located Solidcore's cancellation policy in writing (from their FAQ or terms page).
• Opened the live chat or support portal on solidcore.co.

Your post-cancellation checklist

• Received written confirmation of your cancellation via email or support ticket.
• Cancelled all booked classes to avoid late cancellation fees.
• Saved or screenshotted the cancellation confirmation email or ticket number.
• Set a reminder to check your account 7 days after cancellation.
• Set a reminder to review your credit card statement on your original renewal date.
• Noted your bank's chargeback department phone number in case of unauthorised charges.
• Kept all evidence (cancellation emails, screenshots, receipts) in a folder for 90 days.

Contacting Solidcore and escalation paths if they refuse to cancel

Primary contact methods for Solidcore cancellation

Solidcore's official support channels are limited. Here is what is available for Malaysian customers attempting to cancel.

If Solidcore refuses to cancel

If Solidcore's support team ignores your cancellation request or refuses to process it, escalate immediately. Do not accept vague responses like "we will look into it" or "check back next week". Here is your escalation path.

1. Request a supervisor. Ask the support agent you are speaking with to escalate your case to a supervisor or manager. Explain that you have requested cancellation multiple times and have not received a resolution.
2. Submit a formal complaint via their contact form. If live chat is not working, look for a "Report a Problem" or "File a Complaint" option on their website. Solidcore is legally required to log and investigate formal complaints.
3. Contact your Malaysian bank's chargeback department. Explain that you requested cancellation but Solidcore is charging you anyway. Your bank will freeze the dispute and contact Solidcore directly. This puts pressure on them to cooperate.
4. File a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). As a foreign company handling Malaysian consumer accounts, Solidcore is subject to Malaysian consumer law. The MDTCA can investigate and demand refunds on your behalf. Visit mdtc.gov.my for the complaint process.
5. Contact your credit card company's fraud department and request that your card be cancelled and reissued. This prevents Solidcore from attempting future charges, even if your subscription dispute is ongoing.

How stopee can help you cancel Solidcore

Navigating cancellations of foreign fitness services is complex, especially when support is based overseas and timezone differences slow responses. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by providing clear, step-by-step guidance and templates for communicating with merchants. If your Solidcore cancellation is not progressing, if you have been charged after cancelling, or if you simply want expert advice tailored to your situation, Stopee is here to support you.

Visit Stopee today to access cancellation templates, dispute letter generators, and direct guidance on escalating your case to your bank or consumer protection authorities. Stopee has seen every cancellation scenario and can help you avoid the mistakes that delay or derail refunds. Your membership is your choice to make, and your cancellation deserves to be honoured quickly and completely.

Key takeaways for cancelling Solidcore from malaysia

Solidcore is a premium US-based fitness service with no confirmed presence in Malaysia. Cancelling requires contacting their overseas support team via live chat and documenting every step of the process. You must cancel both your membership and any booked classes to avoid surprise fees. If Solidcore continues charging you after cancellation, your Malaysian bank is your fastest path to a refund through the chargeback process. The Consumer Protection Act 1999 protects you even when dealing with foreign companies, and you can escalate to the Ministry of Domestic Trade and Consumer Affairs if Solidcore refuses to cooperate. Act before your renewal date, keep written evidence of your cancellation request, and monitor your account and billing statements for at least two months after cancellation to confirm the charges have stopped. Stopee empowers you to cancel with confidence and recover any unauthorised charges through proven, practical steps.