Manage Cheers Health

How to cancel Cheers Health in malaysia: step-by-step guide and your consumer rights

What Cheers Health is and how the subscription works

Cheers Health is a health and wellness brand that sells monthly auto-refill subscriptions focused on after-drinking recovery, liver support, and hydration products. If you subscribe, you receive recurring deliveries unless you actively cancel before your renewal date. The practical challenge many Malaysian users face is that cancellation is not obvious on the site, and missed deadlines mean unwanted charges hit your card.

What the service sells

Cheers Health offers specific wellness supplements in monthly subscription bundles. Current pricing in Malaysia includes Restore After-Alcohol Aid at RM135.00, Relief Next Morning Aid at RM135.00, Protect Daily Liver Support at RM112.50, and Hydrate After Alcohol Hydration Mix at RM90.00. The company also sells combo packs such as the R&R+ Combo at RM315.00 per month. These are not hospital memberships or insurance plans; you pay for scheduled product delivery only.

The auto-refill model means your next order processes automatically on your renewal date unless you cancel or skip at least 24 hours in advance. This is where friction happens for most subscribers in Malaysia: the system assumes you will remember to cancel, but life gets busy.

How subscriptions and billing work

When you sign up, you choose a product and a delivery frequency (typically monthly). Your credit or debit card is charged on the renewal date each month. The company processes cancellations via email to [email protected], and you must send your request at least 24 hours before renewal so the fulfilment team has time to stop the order. If you miss that window, the charge still processes and you may need to pursue a refund afterward.

Support is handled by email only; there is no live chat or phone line for Malaysian customers. The Cheers Health Support Centre exists at support.cheershealth.com/hc/en-us, but response times are not guaranteed. Local pricing is shown in RM, but the company notes that prices may shift with exchange rates, so your bill can vary month to month.

Why malaysian consumers cancel Cheers Health

Common reasons to stop your subscription

You may cancel for many reasons: the product does not work for you, you find it expensive, you forgot you were subscribed, or you simply do not need it anymore. Stopee research shows that the biggest frustration is that subscribers often do not realise they are on auto-refill until a charge surprises them. If that has happened to you, you are not alone.

Other subscribers cancel because the renewal date falls on a date they do not expect, or because they want to switch to a competitor product. Whatever your reason, cancellation is your right, and you should be able to exercise it without hassle or hidden fees.

When you should cancel immediately

Cancel right away if you have decided the product is not for you, if you are facing financial hardship, or if you have found a better alternative. Do not wait for the next billing cycle if your mind is already made up. Each delay risks another charge to your card. If you are unsure about the product but want to pause rather than cancel, you can ask Cheers Health to skip the next renewal instead, which keeps your account active for later restart.

Your consumer rights under malaysian law

Protection under the consumer protection act 1999

Malaysia's Consumer Protection Act 1999 gives you strong rights when you buy goods or services. The law requires businesses to trade fairly, honour cancellation requests, and process refunds promptly if you cancel within a reasonable timeframe or if the service fails to meet basic standards. Stopee emphasises that these protections apply to subscription services sold to Malaysian residents, even if the company is based overseas.

Under the act, you have the right to cancel a distance contract (such as online subscriptions) within 10 business days of purchase without penalty. However, if you have already started using the product, some services can charge a reasonable deduction for what you consumed. Beyond that period, you still have the right to cancel with notice, and the company must honour your request within a reasonable time.

Who to escalate to if Cheers Health refuses to cancel

If Cheers Health does not respond to your cancellation email within 7 days, or if they refuse to cancel your subscription without good cause, you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). This is Malaysia's official consumer protection regulator, and they have the power to investigate companies that breach the Consumer Protection Act 1999.

File a complaint at the MDTCA if Cheers Health continues to charge you after you have sent a clear cancellation request. Keep all email receipts, payment statements, and timestamps as proof. Stopee recommends this step only after you have given the company a reasonable chance to respond, but do not hesitate if they ignore you or claim they never received your email.

How to cancel Cheers Health without getting charged again

Gather your account details before you cancel

Before you send a cancellation email, collect key information to make the process smooth. Open your account, your latest order email, or your credit card statement and note your exact renewal date, the product name, the last billed amount, and the email address linked to your subscription. This information prevents miscommunication and speeds up cancellation.

Take screenshots of your current plan, renewal date, and order history if you can access them. Also save a copy of the card statement showing the Cheers Health charge, especially if the amount is RM90.00, RM112.50, RM135.00, or RM315.00, because those match the current monthly products. These screenshots are your proof if you later need to dispute a charge or file a complaint with MDTCA.

Cancel by email (direct subscriptions)

If you bought your subscription directly from cheershealth.com, the only verified cancellation method is email. Follow these steps exactly:

1. Open your email and compose a message to [email protected]
   • Write a clear subject line: "Subscription cancellation request"
   • Include your full name and the email address tied to your account
   • State the product name (e.g., "Protect Daily Liver Support")
   • List your last order number if you have it
   • Write a single clear line: "Please cancel my auto-refill subscription before the next renewal and confirm by email"
2. Send the email at least 24 hours before your renewal date so the fulfilment team has time to process it
3. Keep the email receipt and note the timestamp
4. Wait for a reply within 24 to 48 hours
5. If you do not hear back within 48 hours, send one polite follow-up email in the same thread to preserve the conversation trail
6. Once Cheers Health confirms cancellation by email, take a screenshot of that confirmation and keep it with your records

Pro tip: Send your cancellation email mid-morning on a weekday (not late Friday or weekend). This increases the chance it lands in the support inbox when the team is actively processing requests. Warning: Do not rely on phone calls or social media messages; email is the only official channel and creates a paper trail that protects you.

Cancel through the apple app store (iPhone or iPad subscriptions)

If you subscribed to Cheers Health through the Apple App Store, you must cancel within Apple settings, not just by emailing the company. Apple controls your subscription in this case, and only Apple can stop the charge. Here is how:

1. On your iPhone or iPad, open Settings
2. Tap your name at the top of the screen
3. Tap Subscriptions
4. Find and tap Cheers Health
5. Tap Cancel Subscription
6. Follow the on-screen prompts and choose your reason for cancelling
7. Take a screenshot showing "Subscription Cancelled" or your cancellation confirmation

Pro tip: After cancelling in the App Store, send a separate email to [email protected] letting them know you have cancelled via Apple. This creates a backup record and ensures both systems are aligned. Warning: Cancelling only in the App Store does not guarantee the company knows; always email them as well to close the loop.

Cancel through google play (Android subscriptions)

If you subscribed via Google Play on an Android phone, Google controls your subscription. You must cancel inside the Google Play app:

1. Open the Google Play app on your Android phone
2. Tap your profile icon in the top right
3. Tap Subscriptions or Payments and Subscriptions (varies by device)
4. Select Cheers Health
5. Tap Cancel Subscription
6. Confirm your cancellation and take a screenshot of the confirmation
7. Email [email protected] to confirm you have cancelled via Google Play

Pro tip: Google Play cancellations are immediate, but Google may allow you to view your cancellation date and reason. Screenshot that page before you leave the app. Always follow up with an email to Cheers Health so they have a record on their end too.

What happens after you cancel

Immediate steps to protect yourself

Cancelling can feel like a weight off your shoulders, but your work is not quite done. After you receive cancellation confirmation from Cheers Health, take these steps to make sure no surprise charges appear.

First, mark your calendar for the date your subscription would have renewed (before you cancelled). On that day, check your bank or credit card statement to confirm no charge came through. If a charge does appear after your cancellation confirmation, contact your bank or credit card issuer immediately and request a refund, mentioning that you cancelled the subscription and have email proof.

Second, unsubscribe from Cheers Health marketing emails if you receive them. This is optional, but it removes the temptation to resubscribe accidentally.

If you are charged after cancellation

Sometimes a charge slips through because the cancellation request arrived too late, or because the company missed your email. If you see a Cheers Health charge on your statement after you cancelled, respond with calm but firm action:

1. Reply to the cancellation confirmation email (or send a new email if you did not receive one) and state that a charge appeared on [date] for [amount], and ask why the cancellation was not processed
2. Wait 48 hours for a response
3. If the company does not offer a refund, contact your bank or credit card provider and file a dispute (called a "chargeback" or "reversal")
4. Provide your bank with the cancellation email, the charge date, and the amount
5. Your bank will investigate and usually refund you while they sort it out with Cheers Health

Warning: Do not ignore unexpected charges. Banks are more likely to refund you quickly if you contact them within 30 days of the charge.

Refund eligibility and timelines

When Cheers Health will refund you

Cheers Health does not clearly state its refund policy on the website, which is a frustration for many Malaysian customers. However, under the Consumer Protection Act 1999, you are entitled to a refund if you cancel within 10 business days of purchase. Beyond that period, the company may deduct a reasonable amount for what you have consumed, but must refund the remainder.

If you cancel after the 10-day window, your refund depends on how much product you have used. If you ordered and immediately cancelled without using anything, you should receive a full refund. If you have used some of the product, the company can charge a fair deduction, but the burden is on them to justify it.

How long refunds take

Stopee recommends allowing 5 to 10 business days for a refund to appear in your bank account after Cheers Health approves it. The company processes refunds to the original payment method (your credit or debit card), so the refund time also depends on your bank. Some banks are faster than others.

If 14 days have passed and you have not seen the refund, send a follow-up email to [email protected] asking for the refund reference number and expected date. Keep all correspondence in case you need to escalate to MDTCA or your bank.

Common mistakes people make when cancelling

Why cancellations fail and how to avoid them

It is frustrating to think you have cancelled only to discover another charge hit your card. Most cancellation failures come from one of these mistakes, and they are all avoidable if you know what to watch for.

The biggest mistake is sending a cancellation email less than 24 hours before renewal. Cheers Health explicitly states it needs 24 hours to process cancellations, and if your email arrives too late, the order is already packed and shipped. Send your cancellation email at least 2 to 3 days before renewal to give yourself a buffer.

The second mistake is cancelling only through the App Store or Google Play and assuming the company knows. Many app-based subscriptions do not sync cancellations back to the merchant, so the company's system still thinks you are active. Always email [email protected] as well, even if you cancelled in the app.

The third mistake is not keeping proof. If you delete the cancellation email or lose track of the date you cancelled, you have no evidence if a dispute arises. Screenshot everything: your subscription page, your cancellation email, the confirmation reply, and your bank statement after the cancellation date.

The fourth mistake is giving up after one unanswered email. Support at Cheers Health can be slow. If you do not hear back within 48 hours, send one polite follow-up. If 5 business days pass with no response, escalate to MDTCA. Stopee has helped thousands of consumers cancel subscriptions that seemed stuck by escalating to the regulator when the company ignored them.

Pricing and billing information

Current product prices in malaysia

Prices are displayed in Malaysian Ringgit (RM) on the website, but the company notes that exchange rate fluctuations may cause prices to shift. Your actual charge may vary by a small amount from one month to the next. Always check your statement against the price you saw when you last viewed your account.

Billing cycles and payment method

Cheers Health charges you on the same date each month (your renewal date). The company accepts credit and debit cards. Charges are processed in RM and appear on your statement as "Cheers Health" or a similar descriptor. If you dispute a charge, mention the product name and your renewal date to your bank.

Should you stay or cancel: weighing the pros and cons

Reasons to keep your subscription

Keep Cheers Health if you use the products regularly and find they genuinely help you recover after alcohol or support your liver health. If the monthly cost fits your budget and you remember to use the products before they expire, the convenience of auto-refill is a real benefit. The combo pack (R&R+ Combo at RM315.00) offers better value if you use multiple products together.

Reasons to cancel

Cancel if you do not use the products regularly, if the cost stretches your budget, or if you have found a cheaper or more effective alternative. Cancel immediately if you forgot you were subscribed and have received multiple unexpected charges. Cancel if you are unhappy with customer service or delivery times. Stopee believes your money should go toward products and services that actively improve your life; a subscription that gathers dust in your cupboard is money wasted.

Checklist before and after cancellation

Pre-cancellation checklist

Use this checklist to ensure you cancel smoothly and leave no loose ends:

• Write down your renewal date (exact day and month)
• Note the product name and last order number
• Screenshot your account page showing the active subscription
• Save a copy of your latest charge from your bank statement
• Check that you have the correct email address ([email protected])
• Draft your cancellation email and proofread it
• Confirm today is at least 24 hours before renewal
• Send the email and save the receipt

Post-cancellation checklist

After you send your cancellation:

• Wait for a confirmation email from Cheers Health (24 to 48 hours)
• Screenshot the confirmation and save it with your other records
• Mark your renewal date on your calendar
• Check your bank statement on renewal day to confirm no charge appeared
• If a charge does appear, contact your bank within 30 days
• Keep all emails for at least 90 days in case you need to dispute a charge
• Delete any saved payment methods from the Cheers Health website (optional but recommended)

How stopee can help you cancel

Why cancellation can feel complicated

Subscription services are designed to be easy to join but hard to leave. Cheers Health is no exception: the cancellation method is email-only, support is slow, and auto-refill catches many people by surprise. If you feel frustrated, confused, or unsure whether your cancellation actually went through, you are facing a real problem that affects thousands of Malaysian consumers.

Stopee's role in your cancellation

Stopee is a consumer advocacy platform dedicated to helping you cancel subscriptions, understand your rights, and hold companies accountable when they ignore you. This guide gives you all the information and steps you need to cancel Cheers Health confidently. Stopee has helped thousands of consumers cancel subscriptions like this one by providing clear instructions, escalation strategies, and evidence of your consumer rights under Malaysian law.

If you hit a wall with Cheers Health-if they ignore your cancellation email, refuse to refund you, or continue charging after you cancelled-Stopee provides guidance on how to escalate to MDTCA and how to file a complaint. Your right to cancel is protected by law, and Stopee is here to remind you of that.

Contact details for Cheers Health support

Official support channels

The only official support address for Cheers Health subscriptions in Malaysia is email:

• Email: [email protected]
• Support Centre: support.cheershealth.com/hc/en-us (response times not guaranteed)
• Response window: Allow 24 to 48 hours for a reply

There is no phone number, live chat, or local Malaysian address for customer support. All cancellations must be handled by email. If Cheers Health does not respond within 5 business days, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs.

Where to escalate if the company does not respond

If Cheers Health ignores your cancellation request or refuses to refund you, contact the regulator:

• Agency: Ministry of Domestic Trade and Consumer Affairs (MDTCA)
• Website: mdtca.gov.my
• Complaint form: Available on the MDTCA website
• What to include: Copies of your cancellation emails, the company's response (or lack thereof), proof of charges, and your bank statement

MDTCA has the legal power to investigate breaches of the Consumer Protection Act 1999 and can order refunds or other remedies. Filing a complaint is free and is your strongest tool if direct contact with Cheers Health fails.

Final thoughts on cancelling Cheers Health

Cancelling a subscription should be straightforward: you decide you do not want it, you send a cancellation request, and it stops. Cheers Health's email-only process and slow support make it harder than it should be, but it is not insurmountable. With the steps in this guide, a clear cancellation email, and proof of your request, you can cancel confidently. If you run into resistance, Malaysian consumer law is on your side, and MDTCA is there to back you up.

Remember to cancel at least 24 hours before renewal, keep screenshots of everything, and do not hesitate to escalate if the company ignores you. Stopee has guided thousands of Malaysian consumers through subscription cancellations like this, and your situation is solvable. Take action today, follow the email steps outlined above, and reclaim control of your subscription spending. You have the right to cancel, and Stopee is here to remind you that your rights matter.