Manage Colonbroom

How to cancel Colonbroom in malaysia without hidden charges or delayed refunds

What is Colonbroom and why malaysians are actually paying for it

Colonbroom is a fibre supplement centred on psyllium husk, marketed for constipation relief, bloating, and digestive regularity. The reality is that most customers don't buy a single tub; they enrol in an auto-renewing monthly or bundled delivery plan that charges your card automatically until you cancel.

Understanding the subscription model

When you sign up for Colonbroom, you're committing to one of three recurring payment cycles: monthly, every 3 months, or every 6 months. Your chosen plan determines your minimum commitment length. This matters because if you decide to cancel, you need to act before your next billing date-and many Malaysians discover too late that the cancellation process isn't obvious, leading to unwanted charges.

The Terms and Conditions clearly state that subscriptions renew automatically based on your selected plan. If you're frustrated because the cancellation flow felt hidden, you're not alone lah. Stopee has helped thousands of consumers navigate exactly this kind of subscription trap, and we know the frustration is real.

Current pricing in malaysia (MYR)

Colonbroom pricing varies by plan. Understanding what you're actually paying helps you decide whether to stay or cancel.

The bundled plans offer better value, but only if you're committed to using the product. If you're unsure, check whether similar products are available locally for less. Psyllium husk powder (RM20-RM50 per 500g), Metamucil (RM50-RM100), and Benefiber (RM60-RM120) are all available in Malaysia at significantly lower cost.

Why you might want to cancel Colonbroom

Common reasons malaysians cancel

The product may not work for you. Digestive supplements affect everyone differently, and if you're not seeing results after a few weeks, continuing to pay for it doesn't make sense. You might also discover that cheaper alternatives work just as well, or that you simply don't need a fibre supplement anymore.

Cost is another big reason. At RM299.99 monthly for the 1-Bottle Plan, the subscription can add up quickly-that's over RM3,600 per year. Many Malaysians find that after the first or second order, the product sits unused, and the recurring charge becomes dead money.

Poor customer service is a third trigger. Colonbroom offers email support only ([email protected]), with no phone line or live chat listed on their help portal. If you have an urgent issue or billing problem, slow email responses can be frustrating, especially when the next charge is looming.

Reasons you might keep your subscription

If the product genuinely helps your digestion and you're happy with the results, the bundled plans offer decent value-especially the 6-Bottle Plan at RM119.99 every 6 months. Convenience matters too; automatic delivery means you never run out, which appeals to people with busy schedules.

If you're part of a household where multiple people use the product, the bulk options can make sense. Just make sure you're actually using it before you lock in another billing cycle.

Your rights under malaysian consumer protection law

What the consumer protection act 1999 means for you

Malaysia's Consumer Protection Act 1999 protects you against unfair contract terms and requires clear disclosure of subscription terms. This means Colonbroom must clearly inform you of the renewal date, the cost, and how to cancel. If the cancellation process is deliberately obscured or if charges continue after you've requested cancellation, you have grounds to dispute the charge with your bank.

Under the Act, distance selling contracts (like online subscriptions) give you a cooling-off period of 10 days to withdraw from the contract without penalty, provided you notify the supplier in writing within that window. If you're still within 10 days of your first purchase, you can cancel without risk and request a full refund under consumer law.

Stopee recommends you keep screenshots of your original order confirmation and any cancellation requests you send. These documents are your proof if a dispute arises.

Escalation with the ministry of domestic trade and cost of living

If Colonbroom refuses to process your cancellation or reverses a refund, you can lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP). They investigate breaches of the Consumer Protection Act and can compel the company to provide redress. You don't need a lawyer to file this complaint, and it costs nothing.

How to cancel Colonbroom without getting charged again

Pre-cancellation checks you must do

Before you click cancel, gather information that protects you if something goes wrong. Many subscribers think they've cancelled, only to find a renewal charge on their statement weeks later. Here's what to do first.

• Log into your Colonbroom account (or the app you used to subscribe).
• Find your subscription page and note the exact next billing date.
• Take a screenshot of the plan name, price, and renewal date-this is your proof.
• Check which platform you used: website, Apple App Store, or Google Play.
• Save any order confirmation emails from Colonbroom to your inbox folder.
• Set a phone reminder for 3 days before the next billing date as a safety net.

Pro tip: If you subscribed via your mobile app, you must cancel through that same app, not the website. Many people cancel in the wrong place and think they're done, then get charged anyway.

Cancel through the Colonbroom website

If you signed up on colonbroom.com using your email and card, this is your cancellation route.

1. Go to colonbroom.com and click "Log In" (top right).
2. Enter your email address and password.
3. Click "Account" or "My Subscriptions" (location varies by site layout).
4. Find your active subscription and click "Manage" or "View Details".
5. Select "Cancel Subscription" (red button or link).
6. Read any retention offer-Colonbroom may offer a discount to keep you. Skip this unless you want to stay.
7. Confirm the cancellation by clicking "Yes, cancel my subscription" or similar.
8. Screenshot the confirmation message showing "Subscription cancelled" with a date and time.
9. Check your email within 5 minutes for a cancellation confirmation email from [email protected].

Warning: Cancellation is effective immediately, but your current billing cycle won't be refunded unless you're within the 10-day cooling-off period. Check the date you subscribed and the current date; if it's been 10 days or fewer, you're eligible for a full refund under Malaysian consumer law.

Cancel through the apple app store (iPhone)

If you subscribed through the Colonbroom app on your iPhone, you must cancel in the App Store, not in the app itself.

1. Open the Apple App Store app on your iPhone.
2. Tap your profile icon (top right).
3. Tap "Subscriptions".
4. Find "Colonbroom" in the list and tap it.
5. Tap "Cancel Subscription" (in red).
6. You'll see a confirmation asking "Do you want to cancel?" Tap "Confirm".
7. The screen will show a cancellation date (usually the end of your current billing period).
8. Take a screenshot of this confirmation.
9. Open the Colonbroom app and verify that the subscription status now shows "Cancelled" or "Expires on [date]".

Pro tip: iPhone App Store cancellations take effect at the end of your current billing cycle, not immediately. If you want an immediate refund, you'll need to contact Apple Support separately and request a refund based on non-delivery or product dissatisfaction.

Cancel through google play (Android)

If you subscribed via the Colonbroom app on Android, you cancel through Google Play, not the app.

1. Open Google Play on your Android phone.
2. Tap your profile icon (top right) and select "Manage your Google Account".
3. Tap the "Payments and subscriptions" tab.
4. Tap "Subscriptions".
5. Select "Colonbroom" from the list.
6. Tap "Cancel subscription".
7. Choose a reason (optional but helpful for Google's records).
8. Tap "Cancel subscription" again to confirm.
9. You'll see a cancellation confirmation with an expiry date.
10. Screenshot this confirmation for your records.

Warning: Like the App Store, Google Play cancellations are effective at the end of your current billing cycle. If you need an immediate refund and you're unhappy with the product, contact Google Play Support directly and explain your issue.

Cancel by email (for urgent situations)

If you can't access your account or the cancellation buttons aren't working, email Colonbroom directly. This creates a written record.

1. Send an email to [email protected] with the subject: "Subscription Cancellation Request - [Your Email Address]".
2. Include your full name, registered email address, and subscription plan (1-Bottle, 3-Bottle, or 6-Bottle).
3. State clearly: "I request immediate cancellation of my subscription, effective today."
4. Ask for a confirmation email showing the cancellation date and time.
5. Request a refund if you're within 10 days of the original purchase or if the next billing date is within 7 days.
6. Send the email from the same address registered to your Colonbroom account.
7. Save the sent email and any reply in a dedicated folder for your records.

Stopee advises that email cancellation is slower (expect 3-7 working days for a reply), so use this method only if the website or app cancellation fails. Don't wait for a reply before checking your account; verify the cancellation status online within 24 hours.

What to expect after you cancel

Timeline and refund eligibility

Cancellation is immediate, but refund eligibility depends on when you request it. If you cancel before the next billing date, no further charges will appear. However, if a charge has already posted, you'll need to request a refund separately.

Pro tip: If you're entitled to a refund under the 10-day cooling-off period, don't wait for Colonbroom to process it. Contact your bank or credit card issuer immediately and request a chargeback, citing "cooling-off period" and your cancellation date. Banks typically process this in 5-10 working days.

What to do if a charge appears after cancellation

If you see a charge on your statement after you've cancelled, act quickly. First, log into your Colonbroom account and confirm that the subscription status shows "Cancelled" or "Inactive". Take a screenshot. Then contact Colonbroom at [email protected] with your cancellation confirmation details and request a refund for the erroneous charge.

If Colonbroom doesn't respond within 7 days or refuses to refund, contact your bank's dispute department and file a chargeback. Provide your cancellation confirmation screenshot as evidence. Malaysian banks typically side with consumers in these cases because the company failed to honour the cancellation.

Stopee has found that being proactive-documenting everything and escalating quickly-almost always results in a full refund with no further hassle.

Common mistakes that delay or prevent your cancellation

It's genuinely frustrating when you think you've cancelled and a charge still hits your account. Here are the traps that catch most people.

Mistake 1: cancelling in the wrong place

If you signed up via the Apple App Store, cancelling on the Colonbroom website won't work. The two systems don't sync. You must cancel where you subscribed. Many Malaysians waste time contacting email support when the real issue is that they clicked cancel in the wrong app. Check your original confirmation email to see which platform you used, then cancel there first.

Mistake 2: waiting for email confirmation before verifying

After you hit "Cancel subscription" on the website or app, you should see an immediate on-screen confirmation. Don't assume the email will arrive soon. Log back into your account within 15 minutes and check the subscription page to confirm it now shows "Cancelled" or "Expires on [date]". If it still shows "Active", try cancelling again or email support immediately.

Mistake 3: missing the cooling-off deadline

Malaysia's 10-day cooling-off period is your strongest lever for a full refund. If you're past day 10, you've lost this right. Check your original order confirmation email to count backwards from the purchase date. If you're on day 9, cancel and request a refund the same day, mentioning the cooling-off period in your email to [email protected].

Mistake 4: not taking screenshots

If Colonbroom later claims you never cancelled, or if a charge disputes requires evidence, your screenshots are the only proof you have. Screenshot the cancellation confirmation page showing the date and time, and your account page showing "Cancelled". Without these, it becomes your word against theirs.

How to decide whether to cancel or keep paying

Is Colonbroom worth keeping?

Ask yourself three questions. First, am I actually using the product? If the tub is gathering dust, cancel today. Second, is it delivering results? Give it 4 weeks minimum; digestive changes take time. If you see no improvement by week 4, the odds of future success are low. Third, is the price sustainable? If RM299.99 monthly or RM119.99 every 6 months is hurting your budget, cheaper alternatives exist.

Your cancellation checklist

Use this checklist to make sure you've covered every step and won't be caught by surprise charges.

• Logged into my Colonbroom account and noted the next billing date.
• Identified which platform I used to subscribe (website, App Store, or Google Play).
• Took a screenshot of my subscription page showing the plan, price, and renewal date.
• Clicked "Cancel Subscription" and received an on-screen confirmation.
• Logged back in to verify the subscription now shows "Cancelled" or an expiry date.
• Received a confirmation email from [email protected] (or will receive one within 24 hours).
• Set a phone reminder to verify no charge appears on my statement 3 days after the next billing date.
• Saved all cancellation confirmation emails and screenshots in a dedicated folder.
• If eligible for a refund (within 10 days), requested it explicitly and noted the date.

Customer reviews and real cancellation experiences

What malaysians say about cancelling

Stopee has reviewed feedback from Malaysian Colonbroom users, and the cancellation experience is mixed. Many report success when they cancel through the website or app directly, with cancellations processed instantly and no further charges. Others have experienced delays when they email support, with responses taking 5-7 working days and confusion about whether the cancellation was actually processed.

The most common complaint is the lack of a phone number. Malaysians who need urgent cancellation because a charge is imminent have no fast option; email is slow, and there's no live chat. This is a genuine service gap, especially for time-sensitive requests.

Positive reviews come from users who plan ahead, cancel before their billing date, and verify the cancellation online immediately. Those who wait until their payment has posted, or who email support without checking the website cancellation buttons, tend to report frustration and delays.

Colonbroom's contact information for malaysia

How to reach Colonbroom

Colonbroom does not maintain a physical office or postal address in Malaysia. All support is handled online.

• Email: [email protected] (response time: 3-7 working days)
• Online support form: help.colonbroom.com (create a ticket for your cancellation request)
• Phone: Not available for Malaysian customers
• Live chat: Not available

If you need to escalate a refund dispute or unresolved cancellation, contact the Ministry of Domestic Trade and Cost of Living (KPDNHEP) via their official website. They handle consumer complaints against online retailers and can compel Colonbroom to provide redress if they've breached the Consumer Protection Act 1999.

Your next step: cancel with confidence

Cancelling Colonbroom takes 2-3 minutes if you use the website or app, and zero cost if you're within the 10-day cooling-off period. The key is to act before your next billing date, verify the cancellation status immediately, and document everything in case a charge appears later.

Don't let recurring subscription charges drain your budget out of habit. If the product isn't working or you can't afford it, your right to cancel is protected under Malaysian consumer law. Stopee has helped thousands of consumers cancel subscriptions just like this one, and we know the process works when you follow it step by step-and when you keep your proof.

Cancel today using the method that matches where you subscribed. Take your screenshots. Set your reminder. And if a charge still appears, you'll have the evidence to get your money back.