Manage Deep Sleep

How to cancel Deep Sleep and reclaim your subscription control in malaysia

Understanding Deep Sleep and why cancellation matters

Deep Sleep is a subscription-based sleep and wellness app that delivers guided meditation, calming soundscapes, and breathing exercises to help you sleep better. You pay for ongoing access to premium audio content and sleep-focused sessions, not a physical product. That means once you cancel, your access stops, so you need a clear plan before you act.

The frustration you feel about unclear cancellation routes is completely fair. At Stopee, we hear from users in Malaysia constantly who struggled to find where to cancel Deep Sleep, or worse, continued paying after thinking they had already stopped. This guide cuts through that confusion and walks you through every step.

What you are actually paying for with Deep Sleep

When you subscribe to Deep Sleep, you are paying for unlimited access to the app's premium features. The pricing varies by platform and plan type, but research shows common charges at RM28.27 per month (USD 5.99), RM47.15 per month (USD 9.99), or RM283.15 annually (USD 59.99). The exact amount you see on your receipt depends on whether you subscribed through the Deep Sleep website, Apple App Store, or Google Play.

Your subscription renews automatically on your billing date unless you actively cancel it. That automatic renewal is the key reason so many users end up paying longer than they intended. You do not get a warning email or a final chance to reconsider, so timing your cancellation matters.

How Deep Sleep operates in malaysia

Deep Sleep customer support is based in Malaysia and operates during Malaysian business hours, Monday to Friday from 9:00 AM to 6:00 PM GMT+8. You can reach support via email at [email protected] or phone at +6012 963 6921. There is no live chat option, which means if you contact them on a Friday evening with a billing issue, you will need to wait until Monday for a response.

Pricing displayed on app stores is in USD, but your card gets charged in MYR at the conversion rate applied by your bank or payment processor. This means the exact amount can shift slightly each month depending on exchange rates.

Your consumer rights under malaysian law

Protection under the consumer protection act 1999

Malaysia's Consumer Protection Act 1999 protects your right to cancel subscriptions without unreasonable barriers. The law requires companies to make cancellation as straightforward as the sign-up process. If Deep Sleep makes cancellation intentionally difficult or hides the cancellation button, that violates your consumer rights as a Malaysian user.

You also have the right to a refund for services not yet rendered if you cancel before your billing date. If Deep Sleep charges you after you cancel, or if you are charged for a service you did not authorize, you have grounds to dispute the charge with your bank and escalate to consumer authorities.

Escalation points if Deep Sleep refuses to help

If Deep Sleep ignores your cancellation request or refuses a legitimate refund, contact the Federation of Malaysian Consumers Associations (FMCA) or your state's Consumer Affairs Bureau. You can also file a complaint with Bank Negara Malaysia if the company fails to process a refund after you have cancelled. Stopee recommends documenting every communication with Deep Sleep, including email timestamps and support responses, in case you need to escalate.

Methods to cancel Deep Sleep by platform

Cancel via the Deep Sleep website

Direct cancellation through the Deep Sleep website is the clearest path if you subscribed there. Sign in to your account, navigate to your profile or account settings, and look for subscription or billing options. The exact button labels may vary, but you are searching for text like "manage subscription," "cancel plan," or "billing settings." Stopee advises taking a screenshot of the cancellation confirmation page in case you need proof later.

Cancel through apple app store

If you subscribed via iPhone or iPad, Apple controls your subscription and billing. You must cancel through the App Store, not by emailing Deep Sleep. Here is the process:

1. Open the Apple App Store app on your iPhone or iPad
2. Tap the profile icon in the top-right corner
3. Select "Subscriptions"
4. Find "Deep Sleep" in your active subscriptions list
5. Tap "Deep Sleep" and select "Cancel Subscription"
6. Confirm the cancellation when prompted
7. Take a screenshot of the confirmation message showing "Subscription Cancelled" and the end date

Warning: Your access continues until the end of your current billing period, even after you tap cancel. You will not be charged after that date.

Cancel through google play

Android users who subscribed via Google Play must cancel there, not through Deep Sleep directly. The steps are:

1. Open the Google Play app on your Android device
2. Tap your profile icon in the top-right corner
3. Select "Manage my subscriptions" or "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Deep Sleep"
6. Select "Cancel subscription"
7. Follow the prompts and confirm cancellation
8. Screenshot the final confirmation page for your records

Pro tip: Google Play and Apple App Store both send confirmation emails after you cancel. Check your email inbox and spam folder for these confirmations and keep them until your subscription fully ends.

Step-by-step cancellation checklist before you start

Preparation tasks you must complete first

Before you cancel, take these steps to protect yourself from being charged again or losing access unexpectedly:

• Screenshot your current plan page showing the plan name and price you pay
• Write down your next billing date from your account or most recent receipt
• Save your last invoice or bank statement showing the charge amount
• Confirm whether you subscribed via Deep Sleep directly, Apple App Store, or Google Play
• Export or save any sleep notes, custom recordings, or content you created inside the app
• Take a final screenshot of your account dashboard before cancelling

This preparation takes five minutes but saves you hours if a problem arises. Stopee has helped thousands of users avoid disputes by keeping this evidence ready.

The exact steps to cancel your subscription

Follow these steps in order based on where you subscribed:

1. Log in to your Deep Sleep account
   • If you subscribed via Apple or Google, use the app on your phone
   • If you subscribed directly via Deep Sleep, visit the website
2. Navigate to your account or profile section
   • Look for icons or menu labels like "Settings," "My Account," "Profile," or "Billing"
   • On some apps, this is accessed via a gear icon or hamburger menu
3. Find your subscription or billing information
   • You are looking for text that says "Manage Subscription," "Active Plans," "Billing," or "Subscriptions"
   • If you cannot find it, scroll down or check a "Settings" section
4. Select Deep Sleep from your subscription list
   • Make sure you are cancelling Deep Sleep and not another app by mistake
5. Tap or click "Cancel Subscription"
   • The button may also say "Unsubscribe" or "Stop Billing"
   • The app or store may ask if you want to provide feedback or offer you a discount to stay; you can ignore these
6. Confirm the cancellation when prompted
   • The system will usually ask "Are you sure?" or show a confirmation screen
   • Read the confirmation message to check your access end date
7. Take a screenshot of the final confirmation page
   • This is your proof that you cancelled, so keep it in a safe place

What happens after you cancel Deep Sleep

Your access timeline and what to expect

Cancellation does not mean immediate access loss. Here is the typical timeline:

• The moment you cancel: Your account is marked as cancelled in the system, but you retain full access until your current billing period ends
• Your access end date: This is the date shown in your cancellation confirmation and matches your original next billing date
• After the access end date: The app either locks you out or demotes you to a free tier if one exists
• No further charges: Deep Sleep will not charge your card after your access end date

Important: If you cancel on day 28 of a 30-day cycle, you keep access for those remaining 2 days. You do not get a refund for unused time unless you meet specific conditions (see the refund section below).

Download and save your data

Before your access ends, download or screenshot any personal content you created inside Deep Sleep, such as sleep notes, custom meditations, or personalized settings. After your subscription ends, you will lose access to these items. Most apps do not export user data automatically, so plan ahead.

Refund eligibility and how to claim one

When you qualify for a refund

You may qualify for a refund if:

• You cancel within 14 days of your initial purchase and have not yet used the service significantly
• You were charged after you already cancelled and did not authorize the charge
• You cancel within 14 days of a price increase that you did not agree to
• Deep Sleep failed to deliver the service or it was unavailable for extended periods
• You cancelled but were still charged due to a system error

Malaysian consumer law under the Consumer Protection Act 1999 supports refunds for services not yet rendered. If you are one week into a month-long subscription and cancel before using it much, you have a case for a partial refund.

How to request a refund from Deep Sleep

Email Deep Sleep at [email protected] with the subject line "Refund Request for [Your Email Address]". Include:

• Your full name and email address linked to your Deep Sleep account
• Your order number or transaction ID from your bank or app store receipt
• The date you subscribed and the date you cancelled
• A brief explanation of why you are requesting a refund
• Screenshots of your cancellation confirmation and the charge on your bank or card statement

Keep your email and expect a response within 7 to 10 business days. If Deep Sleep ignores your refund request or denies it unreasonably, escalate to your bank (request a chargeback) or contact the Federation of Malaysian Consumers Associations.

Chargeback as a last resort

If Deep Sleep refuses to refund you after you have cancelled, you can dispute the charge with your bank or card issuer. This is called a chargeback. Provide your bank with your cancellation screenshot, your refund request email, and evidence that Deep Sleep did not respond or refused without valid reason. Your bank will investigate and typically rule in your favor if you can prove you cancelled.

Common mistakes people make when cancelling Deep Sleep

Cancelling through the wrong channel

The biggest mistake is cancelling through Deep Sleep's website or email when you subscribed via Apple or Google Play, or vice versa. If you signed up through the App Store, Deep Sleep cannot cancel your subscription because Apple controls it. You must cancel through Apple. The same rule applies to Google Play. Emailing Deep Sleep to cancel an App Store subscription is like asking a restaurant to remove you from your gym membership. They literally cannot do it.

Before you do anything, open your bank or card statement and trace which entity charged you: "Deep Sleep," "DEEP Inc.," "Apple," or "Google." That tells you where to cancel.

Cancelling too close to your billing date

If you cancel on the day your subscription auto-renews, you may still be charged because the billing happens before your cancellation processes. Always cancel at least 2 to 3 days before your next billing date to be safe. Check your account page for the exact renewal date and set a phone reminder 5 days before that date.

Thinking the free trial cancels automatically

If you signed up for a free trial, it converts to a paid subscription automatically when the trial ends unless you cancel before the end date. Do not assume the trial will expire on its own. Set a reminder 2 days before the trial ends and cancel then. If you miss the deadline and are charged, contact Deep Sleep immediately and request a refund as a courtesy since the conversion was automatic.

Not keeping proof of cancellation

The most frustrating scenario happens when you cancel but Deep Sleep still charges you, and you have no evidence you cancelled. The company claims you never cancelled, and you are stuck in a dispute with no proof. Take a screenshot of every cancellation confirmation page you see. Stopee strongly advises keeping these images for at least 6 months after your subscription ends.

Pricing overview and payment breakdown

Deep Sleep subscription tiers

Deep Sleep offers multiple pricing tiers depending on your subscription method and whether you commit annually or monthly. Here is the breakdown in Malaysian Ringgit:

Prices may vary by app store, region, and promotional offers. The amounts shown are current as of this guide's publication and are subject to change. If you see a different price on your receipt, it is likely due to exchange rate fluctuations or a regional promotion.

Common questions and clear answers

Will Deep Sleep charge me after i cancel?

No, not if you cancel before your next billing date. Your subscription ends at the end of your current billing period, and Deep Sleep will not charge you after that date. However, if you miss the cancellation window and your subscription renews, you will be charged again. That is why timing matters.

Can i get a refund for the current month?

You can request a refund if you cancel within 14 days of your most recent charge and have not used the service. If you are several days into a month-long subscription and cancelling, Deep Sleep may deny a refund because you have used the service. Your best leverage is the Consumer Protection Act 1999, which requires service providers to make cancellation easy. If Deep Sleep made cancellation deliberately hard, you have grounds for a refund claim.

What if i cancel but still get charged?

Contact Deep Sleep immediately by email at [email protected] and include your cancellation confirmation screenshot. Ask for a refund of the unwanted charge and explain that you cancelled. If they ignore you or refuse, escalate to your bank and file a chargeback. You have strong consumer protection here because you have proof of cancellation.

Steps to take if cancellation goes wrong

You were charged after cancelling

First, check that the charge is not an old one pending on your bank statement. If it is definitely new and after your cancellation date, take these steps:

1. Screenshot the unwanted charge on your bank statement
2. Screenshot your cancellation confirmation showing the date you cancelled
3. Email Deep Sleep with both screenshots and ask for an immediate refund
4. Give them 5 business days to respond
5. If they do not refund within 5 days or deny unreasonably, contact your bank
6. Request a chargeback and provide your bank with the cancellation proof

Pro tip: Do not wait for customer support to act slowly when you have clear proof. Banks process chargebacks faster than companies process refund requests.

You cannot find the cancel button

If you have logged in but cannot locate the subscription or cancel option, try these steps:

• Check every menu section, including Settings, Profile, Account, and Billing
• Scroll down to the bottom of each page, as some apps hide subscription settings lower down
• Close the app completely and reopen it, then try again
• If using a web browser, try a different browser or clear your cache and cookies
• On Apple App Store, always go through the App Store app itself, not the Deep Sleep app
• If still stuck after 10 minutes, email Deep Sleep at [email protected] and ask them to cancel manually

Customer support is slower than self-service cancellation, but asking them to cancel directly protects you because you have an email record of your cancellation request. Stopee recommends this approach if the app interface confuses you.

Deep Sleep says you never subscribed

This happens occasionally when there is a platform or data sync issue. Respond calmly with these items:

• Your bank statement or card history showing the Deep Sleep charge with the exact date and amount
• Your receipt from Apple, Google, or Deep Sleep showing the charge
• A screenshot of the charge notification or confirmation email you received

The company will apologize and either refund you or help you cancel once they see bank-level proof. If they ignore this evidence, escalate to the Federation of Malaysian Consumers Associations.

Comparison of cancellation methods by ease and risk

Which cancellation route works best for you

Here is how each cancellation method ranks in terms of speed, ease, and customer support availability:

Self-service cancellation through Apple or Google Play is fastest and gives you instant proof. Email is slower but creates a paper trail. Phone support (+6012 963 6921) is available Monday to Friday, 9:00 AM to 6:00 PM GMT+8 and is useful for disputes.

Contact details for Deep Sleep support and escalation

How to reach Deep Sleep

Use these contact methods if you need to request a manual cancellation, dispute a charge, or ask a support question:

• Email: [email protected]
• Phone: +6012 963 6921
• Hours: Monday to Friday, 9:00 AM to 6:00 PM GMT+8 (Malaysian time)
• Website: https://www.deep.online/

No live chat or weekend support is available, so plan your contact accordingly. Email is the safest method because it creates a record.

If Deep Sleep will not help, escalate here

If Deep Sleep ignores your cancellation request, denies a fair refund, or continues to charge you after you have cancelled, file a complaint with:

• Federation of Malaysian Consumers Associations (FMCA): Tel: 1-300-88-5262 or visit their website
• Your state's Consumer Affairs Bureau
• Bank Negara Malaysia (if the issue involves unauthorized charges): [email protected]
• Your bank or card issuer (to dispute the charge or request a chargeback)

Malaysia's consumer laws protect you, and these organizations take your complaint seriously. Keep all email evidence and your cancellation screenshots, because the FMCA will ask for proof.

Final checklist before you finish cancelling

Verify your cancellation is complete

Do this immediately after you cancel to confirm it worked:

• Check your email for a cancellation confirmation from Deep Sleep, Apple, or Google
• Log back into your account and verify it says "cancelled" or "subscription ended"
• Note the access end date shown in your account
• Save the access end date in a phone reminder so you know when to lose access
• Check your bank account 24 hours later to confirm no new charge appears
• File all cancellation screenshots in a folder or cloud storage for 6 months

After your access ends

When your subscription fully ends on the access end date:

• Try logging in to confirm you are locked out or demoted to a free tier
• Delete the Deep Sleep app from your phone if you no longer want it installed
• Review your bank statements for the next 2 months to ensure no surprise charges appear
• Keep your cancellation proof for at least 6 months in case of future disputes

Conclusion and next steps

Cancelling Deep Sleep is straightforward once you know the exact steps and which platform you subscribed through. The most important action is confirming your subscription method first, then cancelling through the correct channel (Apple, Google, or Deep Sleep directly) at least 2 to 3 days before your renewal date. Take a screenshot of your cancellation confirmation, note your access end date, and monitor your bank statement for 2 months afterward.

If Deep Sleep charges you after you have cancelled or refuses a fair refund, you have strong legal protection under Malaysia's Consumer Protection Act 1999. Escalation options include your bank (chargeback), the Federation of Malaysian Consumers Associations, and Bank Negara Malaysia. Do not hesitate to use these tools if you are treated unfairly.

Stopee has helped thousands of consumers cancel subscriptions like Deep Sleep and reclaim control of their billing. Whether you need step-by-step guidance, help with a refund dispute, or proof of your cancellation rights under Malaysian law, Stopee provides the clarity and support you deserve. Your subscription should work for you, not against you, and cancellation should never be a struggle.