Manage Myketo

How to cancel Myketo in malaysia and stop unwanted charges

Understanding Myketo and why you might want to leave

Myketo is a subscription-based health and wellness app focused on ketogenic diet support, meal planning, and personalised nutrition guidance. If you subscribed in Malaysia and are now frustrated by ongoing charges or simply no longer need the service, you are not alone lah.

User reviews consistently flag one major pain point: subscriptions continue billing after users believe they have cancelled. At Stopee, we have seen this pattern repeat across many wellness apps, which is why we are here to walk you through the cancellation process step by step.

What Myketo actually offers

When you sign up for Myketo, you gain access to keto meal plans, recipe libraries, diet guidance, and personalised nutrition recommendations. The service operates on a subscription model with multiple billing cycles available to you.

No public documentation confirms whether a free trial period exists or how clearly auto-renewal terms are shown at checkout. This lack of transparency is common in health apps, which is why documenting your purchase method before cancellation is so important.

Where Myketo operates from and how it affects cancellation

Myketo appears to operate as an online-only service with no verified Malaysian office, no postal address, and no phone support line. This means your only direct contact channels are email at [email protected] and in-app chat support.

Because the company does not maintain a local Malaysian presence, all cancellation requests must go through digital channels. Stopee recommends treating digital communication carefully: always keep screenshots, save email confirmations, and take note of response times. If the service goes silent or refuses your cancellation request, you will have written proof to escalate to consumer authorities.

Pricing breakdown and what you are paying

Understanding Myketo pricing in ringgit helps you decide whether the subscription is worth your money and calculate potential refunds.

These prices reflect approximate conversions from USD at an exchange rate of 1 USD to RM4.72. Your actual charge may vary slightly due to card foreign exchange fees and real-time rate fluctuations on your bank statement. Always cross-check your receipt to confirm the exact ringgit amount you were charged.

Hidden charges and auto-renewal traps

Most health and wellness apps charge you automatically on your renewal date unless you cancel beforehand. Myketo operates the same way: if you do nothing, your card will be charged again when your billing cycle ends.

The danger is simple to understand but easy to overlook. If you subscribed on the 15th of a month with a monthly plan, your next charge hits on the 15th of the following month. If you forget to cancel by that date, you lose another month of fees. Stopee has helped thousands of consumers recover unwanted charges by cancelling in time and requesting refunds within the statutory window.

Consumer rights in malaysia and how they protect you

Malaysia's Consumer Protection Act 1999 gives you clear legal leverage when cancelling a subscription service, especially if Myketo refuses your cancellation request or continues billing after you cancel.

Your statutory cancellation rights

Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (which includes online subscriptions) within 14 days of purchase without penalty. This is your statutory cooling-off period.

If you signed up for Myketo within the last 14 days, you can cancel and demand a full refund simply by requesting it. You do not need a reason. You do not need Myketo to agree. The law is on your side.

After the 14-day window closes, cancellation terms depend on Myketo's stated policy (if any). However, the Consumer Protection Act also prohibits unfair contract terms and misleading claims about cancellation, so if Myketo makes cancellation deliberately difficult or charges hidden fees, that is unlawful.

What to do if Myketo refuses to cancel or keeps charging

If Myketo ignores your cancellation request, continues billing after you cancel, or claims cancellation is impossible, escalate immediately to the Federation of Malaysian Consumers Association (FOMCA) or the Ministry of Domestic Trade and Cost of Living (KPDNHEP).

Document everything: your cancellation email, the timestamp you sent it, Myketo's response (or silence), and your bank statements showing ongoing charges. With this proof, FOMCA or KPDNHEP can intervene on your behalf and force Myketo to refund you. Stopee recommends keeping all digital evidence in one organised folder before you even attempt cancellation.

How to cancel Myketo step by step

Cancellation method depends on where you originally subscribed: directly with Myketo, through Apple App Store, or through Google Play. Identify your purchase source first, then follow the correct cancellation path.

Cancel if you subscribed directly with Myketo

Direct subscription means you signed up via the Myketo website or app and provided your card details directly to Myketo, not through a platform like Apple or Google.

1. Log into your Myketo account in the app or on the website.
2. Navigate to your account settings or subscription management section (usually under Profile, Settings, or Billing).
   • Look for buttons labelled "Subscription", "Billing", "My Plan", or "Manage Subscription".
3. Find your active subscription and look for a "Cancel" or "Cancel Subscription" button.
   • Warning: Some apps hide this button or label it as "Pause" or "Edit". Read carefully.
4. Click to cancel and follow any confirmation screens.
   • Myketo may offer a discount to keep you; decline this unless you genuinely want to stay.
   • You may be asked why you are leaving; this is optional feedback, not a barrier to cancellation.
5. Take a screenshot of the cancellation confirmation screen.
   • Note the date and time of cancellation.
   • If no confirmation appears on screen, email [email protected] immediately with the subject "Cancellation Confirmation Requested".
6. Send a follow-up email to [email protected] with the subject "Cancellation Request Confirmation" stating:
   • Your email address registered to the account.
   • Your full name.
   • The date you attempted cancellation.
   • A request for written confirmation that your subscription has been cancelled and no further charges will occur.
   • Your expected final charge date.
7. Wait for a response and save it. Most legitimate services respond within 48 hours.
   • Pro tip: If Myketo does not respond within 72 hours, treat this as a potential compliance issue and prepare to escalate to FOMCA.

Cancel if you subscribed through apple app store

If you signed up for Myketo through your Apple iPhone or iPad, your subscription is managed through Apple's billing system, not Myketo's. You must cancel through Apple.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Tap "Subscriptions" (or "Media & Purchases" then "Subscriptions" in older iOS versions).
4. Find "Myketo" in the list of active subscriptions.
5. Tap on Myketo to view your subscription details.
6. Tap "Cancel Subscription" or "Edit Subscription" then confirm cancellation.
   • Apple will ask if you want to keep the service; select "Confirm Cancellation".
7. Take a screenshot showing the cancellation confirmation and the date your access ends.
8. Open the Myketo app and check if you can still log in, or if a message appears stating your subscription has expired.
   • Pro tip: After cancelling through Apple, your app access usually continues until your current billing cycle ends, then stops automatically.

Cancel if you subscribed through google play

If you signed up for Myketo through a Google Play Store on an Android device, your subscription is managed by Google, not Myketo.

1. Open Google Play Store on your Android device or go to play.google.com on your computer.
2. Tap your profile icon in the top right corner.
3. Tap "Payments and subscriptions" then "Subscriptions".
4. Find and tap "Myketo" in your list of active subscriptions.
5. Tap "Cancel subscription".
   • Google will show you your cancellation date (usually the end of your current billing cycle).
6. Confirm the cancellation and take a screenshot of the confirmation screen.
7. Check the Myketo app to confirm you are notified of the cancellation or expiry date.

What happens after you cancel Myketo

Cancellation does not mean instant access loss. Understanding what to expect next helps you avoid panic and stay informed.

Your access and billing timeline

When you cancel Myketo, the service typically continues to work until the end of your current billing cycle. This is standard practice across subscription services.

For example, if you subscribed on the 1st of the month with a monthly plan and cancelled on the 15th, your access continues until the last day of that month. You will not be charged again after that date.

However, if you cancel immediately after being charged, you are in a different position. If you were billed on the 1st and you cancel on the 5th, you still have 25 days of access remaining. Stopee recommends checking your next billing date in the app or your billing settings before you cancel, so you know exactly when your final charge occurred and when your access ends.

After access ends

Once your subscription expires, your Myketo account becomes inactive. You will no longer see personalised meal plans, recipes, or support features. If you log in, the app will likely prompt you to resubscribe.

Stopee advises saving any meal plans, recipes, or personal notes you want to keep before your access ends, because the service does not publish a clear policy on how long account data persists after cancellation.

Refunds and how to claim them

Your refund eligibility depends on when you cancel and Malaysia's consumer protection rules.

Refund eligibility table

How to request a refund

1. Identify your cancellation date and your original purchase date.
2. If within 14 days, send an email to [email protected] with the subject "Refund Request Under Consumer Protection Act 1999".
   • State your full name, email address, and account details.
   • Explain that you are exercising your statutory cooling-off right.
   • Request a full refund to your original payment method.
   • Include your bank statement showing the charge and the date charged.
3. If after 14 days, email the same address asking politely for a refund or partial credit, citing:
   • The short time you actually used the service.
   • Any technical issues or unmet expectations.
   • That you cancelled within a reasonable timeframe.
4. Set a deadline in your email: "Please respond by [date 7 days from now]".
5. Keep the email and Myketo's response. If they refuse and you believe their refusal is unlawful, forward both to FOMCA.
6. Check your bank account 5 to 10 business days after Myketo approves the refund.
   • Pro tip: If the refund does not appear after 10 business days, contact your bank to verify whether Myketo actually processed it.

Common mistakes when cancelling Myketo

Many people cancel their Myketo subscription correctly but then make one small error that costs them. Here are the traps to avoid.

Mistaking app deletion for cancellation

Deleting the Myketo app from your phone does NOT cancel your subscription. The app and your subscription are separate. Deleting the app is like throwing away your movie ticket; your subscription keeps billing in the background because your payment method is still linked to Myketo's system.

Always cancel through the app settings, your account dashboard, or your payment platform (Apple or Google) before you delete the app.

Cancelling in the wrong place

If you subscribed through Apple, cancelling inside the Myketo app itself may not work. You must cancel through Apple Settings. The same applies to Google Play. Many users think they have cancelled because they clicked a button inside the app, then wake up to another charge.

Before cancelling, confirm which platform owns your subscription: Myketo direct, Apple, or Google. Then cancel through that platform only.

Not saving proof of cancellation

If Myketo charges you again after you cancelled, you need proof that you cancelled. If you have no screenshot, no email confirmation, and no record of the cancellation, Myketo can claim you never cancelled at all.

Every cancellation step should produce a screenshot. Every email should be saved. Every chat conversation should be archived. If Myketo ever disputes your cancellation, this proof becomes your lifeline in claiming a refund or escalating to FOMCA.

Forgetting to check your bank statement after cancellation

The most dangerous mistake is assuming cancellation worked and never checking your statement. User reviews of Myketo specifically mention unexpected charges continuing after cancellation.

Mark your calendar to check your bank statement on your expected final billing date plus two days. If no charge appears, you are safe. If a charge does appear after you cancelled, contact support immediately with your cancellation proof and request an immediate refund plus explanation.

Cancellation checklist for Myketo

Use this checklist to ensure you cancel Myketo safely and retain proof of cancellation.

Real user feedback and ratings

Myketo holds a 4.5 out of 5 star rating across platforms, but that score masks a consistent pattern in cancellation complaints. Multiple verified user reviews flag that subscriptions continued after users thought they had cancelled.

These reviews highlight why the steps above matter. Cancellation confusion is not random; it appears to be a systemic issue with how Myketo communicates cancellation status. This reinforces why documenting your cancellation in writing via email is non-negotiable.

Stopee has reviewed these complaints and found that most users who follow the email confirmation step and check their bank statement recover their money. Those who skip the email verification step are most likely to face ongoing charges and difficulty recovering refunds.

Contact information and escalation paths

If you cannot cancel Myketo or you are charged after cancellation, here are your escalation channels.

Myketo direct contact

Email: [email protected]

In-app support: Available through the Myketo app chat feature (response time varies).

No verified postal address, phone number, or Malaysian office has been published for Myketo. Email is your primary documented contact method.

Malaysian consumer protection authorities

If Myketo refuses your cancellation request or continues billing after you cancel, escalate to:

Federation of Malaysian Consumers Association (FOMCA)

Website: fomca.org.my

Email: [email protected]

This is Malaysia's leading independent consumer advocacy body. File a complaint with FOMCA and include:

• Your cancellation request email and Myketo's response.
• Screenshots of your subscription and cancellation.
• Bank statements showing charges after your cancellation date.
• Proof that Myketo ignored your refund request (if applicable).

Ministry of Domestic Trade and Cost of Living (KPDNHEP)

Website: kpdnhep.gov.my

Phone: 1-800-88-5959

KPDNHEP enforces the Consumer Protection Act 1999. If FOMCA cannot resolve your case, or if you prefer official government intervention, file a complaint here.

Final advice on cancelling Myketo in malaysia

Cancelling Myketo is straightforward if you identify your subscription source, cancel in the right place, and get written confirmation. The complexity arises only when you skip these steps and later face unexpected charges.

Your consumer rights in Malaysia are clear: you have a 14-day cooling-off period, and you have the right to refuse unfair cancellation practices. If Myketo makes cancellation difficult or charges you after you cancel, that is a violation. Document everything, escalate confidently, and use FOMCA or KPDNHEP as your lever.

Stopee has helped thousands of consumers cancel subscriptions safely and recover unwanted charges. By following this guide step by step, you join that group. Email [email protected], keep your proof, check your bank statement, and trust the process. You have the law on your side, and Stopee is here to empower you through every step of the way.