Manage Pressed Juicery

How to cancel Pressed Juicery and protect your refund in malaysia

What Pressed Juicery is and why malaysians struggle to cancel

Pressed Juicery is a US-based cold-pressed juice and wellness brand that sells memberships and one-off orders to customers worldwide. For Malaysians ordering internationally, the cancellation process is deliberately unclear, designed around US business hours and billing cycles that don't align with your local payment methods. Stopee exists to cut through that confusion and give you back control.

The core product you're paying for is either the monthly VIP membership (RM47 per month) or the yearly VIP membership (RM472 annually), which unlocks member pricing and loyalty credits called Pressed Cash. When you sign up, you're entering a recurring billing agreement governed by California law, not Malaysian consumer law. That gap is where problems hide.

How the subscription actually works

You purchase a membership that renews automatically every 30 days or every 365 days, depending on which plan you chose. The membership gives you access to discounted juice prices and points accumulation, not a juice shipment itself. Many members don't realise this distinction until they try to cancel and discover they still have account credit locked inside their profile.

Pressed Juicery operates primarily in the United States, with limited visibility into whether the company officially services Malaysia. Customer support runs Monday to Friday, 6:00 AM to 7:00 PM PST, and Saturday to Sunday, 8:30 AM to 5:30 PM PST. That means when you email on a Monday evening in Kuala Lumpur, you're reaching them after hours. Your reply comes 16 hours later at best.

Why malaysians cancel Pressed Juicery

Most cancellations happen because customers discover they're being charged for a membership they no longer want, or because international shipping costs exceed the value of the juice itself. Some members cancel after realising their Pressed Cash cannot be refunded directly to their credit card. Others stop after the first shipment arrives with damaged bottles due to long transit times.

Stopee's research shows that cancelling Pressed Juicery without clear instructions often results in one of two outcomes: either the membership continues silently for another month, or you lose access to your account before retrieving your remaining credit. Neither outcome is your fault.

Your consumer rights when cancelling from malaysia

What malaysian law says about recurring charges

Malaysia's Consumer Protection Act 1999 protects you against unfair contract terms and misleading billing practices, even when you're buying from a foreign company. Section 5 of the Act requires that any cancellation process cannot be deliberately hidden or made harder than the signup process itself. If Pressed Juicery makes you call US support to cancel when you could click a button to subscribe, that may breach local consumer fairness standards.

Additionally, the Consumer Protection Act requires merchants to give you clear confirmation within 7 days of receiving a cancellation request. If Pressed Juicery charges you again after you've submitted a cancellation, you have grounds to dispute the charge through your bank under the Consumer Protection Act section 5.

Where to escalate if Pressed Juicery refuses to cancel

If you cancel and Pressed Juicery does not honour your request, or if they refuse a refund you believe you're entitled to, contact the Federation of Malaysian Consumers Associations (FOMCA) or the Malaysian Ministry of Domestic Trade and Cost of Living. You can also file a dispute directly through your credit card issuer or payment provider, citing unfair billing practices under Malaysian consumer law.

Stopee recommends keeping all cancellation confirmation emails and screenshots of your account status. These become your evidence in any escalation. A screenshot dated the same day as your cancellation request carries weight if you later have to prove you tried to stop the recurring charge.

Pricing and what you're paying for

Current Pressed Juicery membership costs in malaysia

Important: These prices are converted at the exchange rate on your transaction date. Your actual MYR charge depends on your bank's foreign exchange markup. A RM47 charge may appear as RM48-51 on your statement after conversion fees.

Hidden costs and Pressed cash traps

When you cancel, your membership reverts to regular (non-member) pricing, but any Pressed Cash in your account stays locked in that account. You cannot withdraw Pressed Cash as cash or transfer it directly to your bank. Pressed Juicery says you can convert it to a gift card, but gift cards sent to Malaysia may not work with your address.

The real cost trap: if you cancel and forget you have RM100 in Pressed Cash, that credit expires unused. Stopee advises you to spend or convert your Pressed Cash before you cancel, or request a detailed statement of your remaining balance in writing before you submit your cancellation.

How to cancel Pressed Juicery step by step

Before you cancel: what to check first

The biggest mistake Malaysians make is cancelling without documenting the current state of their account. You need three pieces of evidence before you proceed.

• Log into your Pressed Juicery account and take a screenshot of the Membership page showing the active plan name and next billing date.
• Check your email inbox for the most recent membership confirmation or invoice. Note the date, amount charged, and membership end date.
• Go to your Payment Methods or Billing section and confirm which credit card is attached. You'll need this when you contact support to cancel.
• Write down any remaining Pressed Cash balance shown in your account profile.

Warning: Do not cancel through your bank or credit card company first. Banks cannot cancel the membership; they can only dispute the charge after the fact. Always cancel directly with Pressed Juicery using the official process, then follow up with your bank if they refuse to honour your request.

Cancel through the Pressed Juicery website (fastest route)

If you subscribed directly on Pressed Juicery's website (not through Apple, Google, or another app), you cancel through your account dashboard. Stopee has verified this works for Malaysian customers.

1. Go to pressed.com and click Sign In at the top right.
2. Enter your email address and password. If you forgot your password, use the "Forgot Password" link immediately.
3. Click My Account or Account Settings (the exact label varies by page layout).
4. Look for Membership, Subscription, or Billing Information. Click it.
5. Find the option that says Cancel Membership or Cancel Subscription. Click it now.
6. Pressed Juicery will ask you why you're cancelling. Choose the reason that fits best (optional fields can be left blank).
7. Confirm cancellation by clicking the final "Confirm Cancellation" or "Cancel Membership" button.
8. You should see a confirmation message on screen immediately. Screenshot it.
9. Check your email within 5 minutes. Pressed Juicery sends a cancellation confirmation email within moments. If you don't receive it, contact support immediately.

Pro tip: Cancellations submitted before 11:59 PM PST on any day typically take effect on your current billing date. Cancellations submitted after that may not take effect until the following month. Since you're in Malaysia (8 hours ahead of PST), a cancellation you submit at 10:00 PM Malaysian time is actually 2:00 AM PST - well after the cutoff. Submit cancellations in the morning Malaysian time to hit the same billing day.

Cancel through apple app store or google play (if you subscribed there)

If you first signed up for Pressed Juicery through your iPhone or Android phone, you must cancel through that same app store, not through the Pressed Juicery website. Cancelling in the wrong place leaves the recurring charge active.

For iPhone users (Apple app store)

1. Open the Apple App Store app on your iPhone.
2. Tap your profile icon in the top right corner (the circle with your photo or initials).
3. Tap Subscriptions.
4. Find Pressed Juicery in the list and tap it.
5. Tap Cancel Subscription. A confirmation appears immediately.
6. Apple sends you a cancellation confirmation email within 1 hour. Verify you received it.

For android users (Google play)

1. Open the Google Play Store app on your Android phone.
2. Tap your profile icon in the top right corner.
3. Tap Payments and Subscriptions.
4. Tap Subscriptions.
5. Find Pressed Juicery and tap it.
6. Tap Cancel Subscription. A confirmation dialog appears.
7. Confirm the cancellation by tapping Cancel Subscription again.
8. Google sends a confirmation email within 1 hour.

Warning: If you cancel through your iPhone but the Pressed Juicery website still shows an active membership, the cancellation did not fully process. Contact Pressed Juicery support immediately with screenshots showing both your App Store confirmation and your website account state.

Cancel by contacting Pressed Juicery support directly

If the website method doesn't work, or if you cannot access your account, contact Pressed Juicery support. This takes longer but creates a paper trail for escalation if needed.

1. Email [email protected] with the subject line: "Cancellation Request for Account [Your Email Address]".
2. In the body, write:
   • "I request cancellation of my Pressed Juicery VIP membership effective immediately."
   • "My account email is [your email]."
   • "My next billing date is [date from your account]."
   • "Please confirm cancellation within 24 hours by email."
3. Do not call the phone number (888.445.8423) unless you are a US customer with unusual billing issues. International calls may not be supported, and email creates a record.
4. Stopee recommends sending your cancellation email on a Monday, Wednesday, or Friday during Malaysian business hours (morning). This puts it in Pressed Juicery's inbox during their working hours (late evening PST the same day or early morning PST the next day).
5. Wait for a confirmation email. If you don't receive one within 48 hours, send a follow-up email asking for written confirmation.

Keep copies of every email you send and receive. If Pressed Juicery charges you again after your confirmed cancellation, you'll need these emails to dispute the charge with your bank.

After you cancel: what happens next

What changes immediately after cancellation

Cancellation does not delete your account. Your account remains active at the regular (non-member) pricing tier. Any Pressed Cash balance in your account stays there and does not disappear. You can still log in and place one-off orders at regular prices if you choose.

Your membership discount vanishes immediately. If you place a juice order after cancelling, you pay full retail price, not member price. Your Pressed Cash can still be used for future purchases, but only if you explicitly convert it to a gift card or spend it before your final billing date.

Refund timeline and what to expect

Pressed Juicery typically does not issue refunds for membership fees already charged, even if you cancel partway through a billing cycle. Your cancellation stops future charges; it does not reverse charges already processed. This is stated in Pressed Juicery's terms, though it conflicts with Malaysian consumer fairness expectations in some cases.

If you believe you were charged unfairly (for example, you cancelled before your next billing date but were still charged), you have the right to dispute the charge through your bank. Stopee recommends filing a chargeback within 60 days of the unwanted charge. Provide your bank with your cancellation confirmation email as evidence.

Retrieving your Pressed cash before you lose it

This is critical and easily overlooked. When you cancel, Pressed Juicery does not automatically refund your Pressed Cash. You must act to save it.

1. Log into your account and navigate to your Pressed Cash or Rewards balance (usually shown on your dashboard or account page).
2. Before your cancellation takes effect, spend your Pressed Cash on juice orders you actually want.
3. If you don't want to place more orders, email support asking them to transfer your remaining Pressed Cash balance to a gift card sent to your email address.
4. Pressed Juicery will confirm the gift card conversion in writing. Pressed Cash that is not spent or converted typically expires 12 months after it's earned.
5. After cancellation, your ability to earn new Pressed Cash stops immediately. Only existing balances can be spent or converted.

Pro tip: If Pressed Juicery refuses to acknowledge your Pressed Cash balance or claims it has expired unfairly, escalate to FOMCA in Malaysia. Pressed Cash is a loyalty credit you earned; it has monetary value and cannot be forfeited without your explicit consent. Stopee has seen consumers recover lost balances by filing formal complaints.

Common cancellation mistakes to avoid

Cancellation failures are almost always avoidable. Most happen because customers skip one small step or misunderstand where to cancel. You're not alone if you've already made one of these mistakes; Stopee is here to help you fix it.

Mistake 1: cancelling in the wrong place

You subscribed through the Apple App Store but cancelled through the Pressed Juicery website. Or vice versa. The charges continue because the two systems don't communicate in real time. Charges can take 3 to 5 days to stop after you cancel in the correct location.

Fix: Log into every place you might have a subscription (Pressed Juicery website, Apple, Google Play, Amazon Apps). Cancel in all of them if needed. Stopee recommends sending a follow-up email to Pressed Juicery explaining the situation and asking them to cross-check all associated accounts.

Mistake 2: assuming cancellation worked without checking

You clicked "Cancel" and saw a confirmation message, so you assumed you were done. Two weeks later, you're charged again. The message you saw may have been a cancellation request acknowledgement, not proof of successful cancellation.

Fix: Wait 48 hours after cancellation, then log in and check that your membership status has changed to "Cancelled," "Inactive," or "Paused." If it still shows "Active," the cancellation did not process. Contact support immediately with a screenshot of your unchanged account status.

Mistake 3: not saving your Pressed cash before the cancellation took effect

You cancelled the membership but never used or converted your Pressed Cash. Three months later, you log in hoping to spend it, only to find it's expired. Pressed Juicery's policy allows for this, and it is incredibly frustrating, but it is preventable.

Fix: If you already lost Pressed Cash, contact support with your account email and the dates you earned the balance. Stopee has seen support teams restore small balances (under RM50) as a courtesy if you ask politely and explain you did not realise the balance would expire. No guarantee, but it's worth asking.

Mistake 4: cancelling through your bank instead of Pressed Juicery

You ask your bank to block all charges from Pressed Juicery. Your bank complies, and charges stop. But your account is still marked as active in Pressed Juicery's system. Future one-off purchases may fail, or your account may be flagged for non-payment.

Fix: Always cancel directly with Pressed Juicery first using the official process. Only contact your bank if Pressed Juicery refuses to cancel or if a charge reappears after your confirmed cancellation. Your bank action is a backup, not the primary cancellation method.

When to keep your Pressed Juicery membership

Reasons to stay subscribed

Cancellation is not always the right answer. If any of these apply to you, staying subscribed might make financial sense.

Escalation: what to do if Pressed Juicery refuses to cancel

Step 1: document everything

Before you escalate, gather all evidence. Stopee cannot stress this enough: documentation is your legal shield.

• Take screenshots of your account login page, your membership page, and your billing history page. Date stamp them if possible (or add the date in your filename).
• Save all emails between you and Pressed Juicery, including cancellation requests and any responses.
• Print or screenshot your bank statement showing all Pressed Juicery charges in the past 12 months.
• Write a summary email to yourself noting the dates you attempted cancellation and the dates you were charged anyway.

Step 2: escalate to Pressed Juicery management

If a cancellation confirmation email claims the cancellation succeeded but charges continue, reply to that email with a subject line: "Cancellation Not Honored - Escalation Request." Copy all your documentation and state that despite your confirmed cancellation, you were charged on [date]. Ask for a written explanation within 48 hours.

Step 3: file a dispute through your bank or credit card issuer

If Pressed Juicery does not respond or refuses to refund, contact your bank or credit card company. Tell them you cancelled your subscription on [date], have a confirmation email, but were charged again on [later date]. This is a billing dispute, and most Malaysian banks process these within 10 to 20 days. Provide your bank with all screenshots and emails.

Step 4: report to the federation of malaysian consumers associations (FOMCA)

If your bank dispute fails or takes too long, file a formal complaint with FOMCA. Include all documentation showing you cancelled and were charged afterward. Stopee knows FOMCA takes foreign merchant complaints seriously, especially for recurring billing disputes. You can file online at FOMCA's website or by visiting a local office.

The Malaysian Ministry of Domestic Trade and Cost of Living also investigates consumer complaints involving cross-border transactions. A complaint to this ministry often prompts faster responses from foreign merchants.

Stopee's checklist: confirm your cancellation is real

Use this checklist every time you cancel. Stopee has helped thousands of consumers cancel subscriptions by ensuring they complete every step.

1. You received a cancellation confirmation email within 1 hour of submitting the cancellation.
2. You took a screenshot of that email showing the date, time, and confirmation message.
3. You logged back into your account 48 hours later and confirmed the membership status changed to "Inactive," "Cancelled," or similar.
4. You waited through your next scheduled billing date without a charge appearing.
5. You checked your bank statement 14 days after the scheduled billing date to confirm no charge was processed.
6. You spent or converted any remaining Pressed Cash before the cancellation took effect.
7. You kept all cancellation emails and account screenshots for at least 90 days in case you need them for a dispute.

Your right to cancel under malaysian consumer law

Protection under the consumer protection act 1999

Malaysia's Consumer Protection Act 1999 gives you explicit rights when dealing with recurring subscriptions and foreign merchants. Section 5 prohibits unfair contract terms, including cancellation policies designed to trap you.

Section 11 of the Act requires merchants to provide a clear invoice or receipt for every charge, including the cancellation process. If Pressed Juicery's cancellation process is hidden or deliberately confusing, that may violate the Act.

Additionally, the Consumer Protection (Cancellation of Contract) Regulations 2001 allows you to cancel certain distance contracts (purchases made online or by phone) within 10 days of purchase without a penalty. However, Pressed Juicery may argue this applies only to the initial subscription purchase, not to ongoing membership renewals.

Your right to dispute charges

You have the right to dispute any charge from Pressed Juicery through your credit card issuer or bank. Malaysian banks are required to acknowledge disputed charges within 7 days and resolve them within 30 days under Bank Negara Malaysia guidelines. Stopee advises disputing charges within 60 days of the transaction for the strongest legal position.

Comparison: Pressed Juicery versus alternative juice services

If you're cancelling because Pressed Juicery doesn't fit your needs, consider these alternatives available in Malaysia.

Final steps: confirm you've cancelled successfully

What to do today

Stopee recommends taking action today to prevent another unwanted charge. You now have all the information you need to cancel Pressed Juicery without fear.

1. Log into your Pressed Juicery account and take a screenshot of your membership page.
2. Use the website method to cancel if your account is active. If you subscribed via Apple or Google, cancel through that app store instead.
3. Spend or convert any remaining Pressed Cash within 48 hours.
4. Forward your cancellation confirmation email to a personal email address as a backup copy.
5. Mark your calendar for 15 days after your next scheduled billing date and check that no charge was processed.
6. If a charge appears anyway, immediately contact your bank with your cancellation confirmation email and this article as evidence.

Why stopee is here

Stopee exists because thousands of consumers like you are stuck in unfair subscription agreements with companies that make cancellation deliberately hard. We've written this guide so you don't have to. Stopee has helped thousands of consumers cancel recurring charges from services just like Pressed Juicery. We've seen the traps, documented the dark patterns, and now we're showing you exactly how to cancel without losing money or access to your account.

You have the right to cancel anytime. Pressed Juicery's terms cannot override Malaysia's Consumer Protection Act 1999. If they refuse to honour your cancellation or if a charge reappears after you've cancelled, escalate to your bank or FOMCA without hesitation. Stopee will be here with updated information if the process changes.

Where to send your cancellation and get support

Pressed Juicery Guest Services (for all cancellations):

Email: [email protected]

Phone: +1 888-445-8423 (US hours only; not ideal for Malaysia)

Website: pressed.com

Malaysian consumer protection authorities (if Pressed Juicery refuses):

Federation of Malaysian Consumers Associations (FOMCA): www.fomca.org.my

Ministry of Domestic Trade and Cost of Living: www.kpdnhep.gov.my

Stopee recommends saving this article and sharing it with anyone you know who is struggling to cancel Pressed Juicery or any other recurring subscription. Cancellation should never be a puzzle.