Manage Absolutevpn

How to cancel Absolutevpn in malaysia and avoid surprise charges

Why you need to understand absolutevpn's billing before you cancel

Absolutevpn is a subscription VPN service that encrypts your internet connection, masks your IP address, and lets you browse with more privacy. The service charges recurring fees in Malaysian ringgit, ranging from RM54.00 monthly to RM271.00 yearly depending on which plan you choose. The problem is that Absolutevpn does not make cancellation straightforward, and many users discover they have been charged again because the cancellation process was unclear or the support channels were hard to find.

You are here because you either want to cancel, you think you should have cancelled already, or you are worried about being charged without knowing how to stop it. That worry is valid. At Stopee, we help thousands of Malaysian consumers take control of their subscriptions every month, and Absolutevpn cancellations are among the trickiest because the company does not publish a clear, step-by-step cancellation guide on their main website.

What Absolutevpn actually is

Absolutevpn is a virtual private network (VPN) service, which means it routes your internet traffic through encrypted servers to hide your location and protect your online activity. People subscribe to Absolutevpn for three main reasons: security while using public WiFi, access to content that may be geo-restricted, and general privacy browsing.

The service operates on a recurring subscription model. Once you sign up and provide payment details, your card or payment method will be charged automatically on your billing date each month or year, depending on which plan you selected. Unless you actively cancel before that date, the subscription renews automatically.

Why cancellation matters more than you think

If you stop using Absolutevpn or no longer need the privacy protection it offers, you must cancel your subscription. Otherwise, you will continue to be charged indefinitely. This is especially important in Malaysia, where consumer protection rules are strict and companies must make cancellation as easy as signup. If you travelled for a project, needed the VPN temporarily, or found another service that works better, staying subscribed means wasting money on a service you do not use.

Stopee's research shows that many Malaysian users forget their billing dates or cannot find where to cancel, leading to multiple unwanted charges. That is why we have created this guide: to give you clarity, confidence, and a clear path to cancellation.

Your consumer rights when cancelling Absolutevpn

Consumer protection act 1999 and your cancellation rights in malaysia

Malaysia's Consumer Protection Act 1999 protects you when you buy goods or services, including digital subscriptions like Absolutevpn. Under this law, you have the right to cancel a subscription if the service does not meet the standards promised or if the company fails to provide clear, upfront cancellation terms.

Specifically, the law states that traders (including VPN companies) must provide information about cancellation in plain language before you pay. If Absolutevpn fails to clearly explain how to cancel or when charges occur, or if they make cancellation deliberately difficult, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP) or your state's Domestic Trade and Consumer Affairs office.

What you can do if Absolutevpn refuses to refund

If you cancel Absolutevpn but are still charged, or if you request a refund and the company ignores you, you have escalation options. First, request a refund directly from Absolutevpn's support team and ask them to confirm cancellation in writing. If they do not respond within 14 days, contact the Federation of Malaysian Consumers Associations (FOMCA) or your state's Domestic Trade office to file a formal complaint.

Keep screenshots of your billing statements, cancellation requests, and any correspondence with Absolutevpn. These documents are your proof if you need to escalate. Stopee recommends saving these files for at least six months after cancellation.

Where and how to cancel your Absolutevpn subscription

The main cancellation methods available to malaysian users

You can cancel Absolutevpn using one of three routes, depending on where you originally subscribed. First, if you signed up directly on the Absolutevpn website using a credit card or debit card, you must cancel through your Absolutevpn account or contact their support team directly. Second, if you signed up through an app store (Apple App Store or Google Play Store), you must cancel through that app store, not through Absolutevpn itself. Third, if you used a third-party payment service like Codashop or another reseller, you may need to contact that service to request cancellation.

Pro tip: Check your email for your original subscription confirmation. It will tell you exactly where you signed up and which payment method was used. This one email saves you hours of confusion.

Cancelling through the Absolutevpn website

If you subscribed directly on Absolutevpn's website, follow these steps to cancel your subscription:

1. Visit the Absolutevpn support page at absolute-email.net/help_article.php?a=28
   • This is the official help article for account and billing issues
   • Bookmark this page now so you can find it again if needed
2. Log into your Absolutevpn account with your email and password
   • If you cannot remember your password, click "Forgot Password" and reset it first
   • Confirm you are logged in before proceeding to the next step
3. Navigate to your account settings or subscription management area
   • Look for sections labelled "Billing", "Subscription", "My Plan", or "Account Settings"
   • The exact menu path is not clearly published by Absolutevpn, so you may need to explore the account dashboard
4. Locate your active subscription and select "Cancel Subscription" or "Manage Plan"
   • Take a screenshot of your plan before you click cancel
   • Note your next billing date clearly
5. Confirm the cancellation by clicking any final "Confirm" or "Yes, cancel my subscription" button
   • Read any warning messages carefully
   • Do not close the page or navigate away until you see a confirmation message
6. Screenshot or copy the cancellation confirmation number or message
   • This is your proof that you cancelled
   • Save it to your email or a document for your records

Warning: If the website does not offer a clear cancellation button, do not assume the subscription has been cancelled. Instead, proceed to the support contact method below and request cancellation in writing.

Cancelling through the apple app store

If you subscribed to Absolutevpn through the Apple App Store on your iPhone, iPad, or Mac, follow these steps:

1. Open the Apple App Store app on your Apple device
   • On iPhone or iPad, tap the App Store icon at the bottom right
   • On Mac, open the App Store from your Applications folder
2. Tap or click on your profile icon in the top right corner
   • This is usually your photo or initials
   • Select "Account Settings" or "View My Account"
3. Select "Subscriptions" or "Manage Subscriptions"
   • You will see a list of all active subscriptions linked to your Apple ID
   • Look for Absolutevpn in this list
4. Tap or click on Absolutevpn to open its subscription details
   • You will see your current plan, next billing date, and renewal status
   • Screenshot this screen for your records
5. Tap or click "Cancel Subscription" or "Edit"
   • You may see options to downgrade instead of cancel; ignore these
   • Select the option to end your subscription completely
6. Confirm the cancellation by selecting "Confirm" when prompted
   • Apple will ask if you want to continue or cancel
   • Select "Yes, cancel subscription" or the equivalent option
7. Wait for the confirmation screen to appear
   • You should see a message saying your subscription has been cancelled
   • Screenshot this confirmation

Cancelling through the google play store

If you subscribed to Absolutevpn through the Google Play Store on an Android device, follow these steps:

1. Open the Google Play Store app on your Android phone or tablet
   • Tap the menu icon (three horizontal lines) in the top left
   • Select "Manage my apps and games"
2. Tap the "Manage" tab at the top of the screen
   • You will see all apps you have installed and subscribed to
   • Look for Absolutevpn in this list
3. Tap on Absolutevpn to open its details page
   • You will see subscription information and billing details
   • Take a screenshot of your plan and next billing date
4. Tap "Cancel subscription" or "Manage subscription"
   • Google Play will show you your subscription status
   • Look for an option to "Unsubscribe" or "Cancel Subscription"
5. Select "Cancel subscription" when prompted
   • Google Play may offer you reasons to stay or discounts; ignore these
   • Proceed with the cancellation
6. Confirm your cancellation choice
   • A final confirmation screen will appear
   • Screenshot this to prove you cancelled

Absolutevpn pricing in malaysia and what you are paying for

Current pricing and billing cycles

Absolutevpn offers four main pricing tiers available to Malaysian users. The table below shows the monthly cost and total yearly equivalent for each plan:

The longer your plan, the cheaper the monthly cost becomes. However, all plans auto-renew unless you actively cancel before the renewal date. If you choose the 12-month plan and forget to cancel, you will be charged RM271.00 again after 12 months.

What your subscription includes

Your Absolutevpn subscription gives you access to encrypted browsing, IP address masking, and connections to multiple server locations. The exact features (number of simultaneous connections, server locations, download speed) are not clearly detailed on the Malaysian pricing pages, so we recommend contacting Absolutevpn support before subscribing to confirm what you get for your money.

After you cancel your Absolutevpn subscription

What happens immediately after cancellation

Cancelling your Absolutevpn subscription does not cut you off immediately. In most cases, you retain access to the VPN service until the end of your current billing period. For example, if you cancel on the 5th of the month but your next billing date is the 20th, you can continue using Absolutevpn until the 20th. After that date, your access stops and you will not be charged again.

Keep your cancellation confirmation safe during this period. If Absolutevpn charges you again after your cancellation date, you will need this proof to request a refund or dispute the charge with your bank.

Checking your confirmation and saving proof

Within 24 hours of cancelling, check your email for a cancellation confirmation message from Absolutevpn or from your app store (Apple or Google). This email is your official proof. Forward it to yourself or save it in a dedicated folder on your computer labelled "VPN Cancellations" or similar.

Pro tip: Create a spreadsheet tracking all your subscriptions, cancellation dates, and confirmation numbers. This makes it much easier to catch unwanted charges in the future. Stopee recommends reviewing your subscriptions once every three months.

Monitoring your bank account after cancellation

For the next two billing cycles after you cancel, check your bank or credit card statements carefully. Look for any charges from Absolutevpn, the app store, or Codashop (if that is how you paid). If you see a charge, contact your bank immediately and provide your cancellation confirmation. Most banks will reverse the charge within 5 to 10 working days if you can prove you cancelled.

Common mistakes malaysian users make when cancelling Absolutevpn

The mistakes that lead to unwanted charges

Cancelling a subscription feels straightforward, but small errors can leave you exposed to surprise charges. We have seen hundreds of Malaysian users make the same mistakes, and they are all preventable.

Mistake 1: Cancelling in the wrong place. If you signed up through the Apple App Store but try to cancel on the Absolutevpn website, your cancellation will not work. The app store and the VPN company operate separately. You must cancel through the exact channel where you subscribed.

Mistake 2: Forgetting to confirm cancellation. Many people click "Cancel" but then close the page before seeing the final confirmation screen. Always wait for a confirmation message or email. If you do not receive one within 24 hours, assume the cancellation failed and try again.

Mistake 3: Cancelling too late. If your billing date is the 20th and you cancel on the 20th, you may still be charged because the system has already processed your renewal. Cancel at least three to five days before your billing date to be safe.

Mistake 4: Not saving proof. Without a screenshot or confirmation email, you have no evidence you cancelled if a charge appears. Stopee strongly recommends screenshotting everything: your original plan, your billing date, and your cancellation confirmation.

How to request a refund from Absolutevpn if charges continue

What refund rights you have under malaysian law

If Absolutevpn charged you after you cancelled, or if the service did not work as promised, you have the right to request a refund under the Consumer Protection Act 1999. However, refunds are not automatic. You must request them in writing and provide evidence that you cancelled or that the service failed.

The company has no legal obligation to refund you if you simply changed your mind or no longer want the service (unless it is within a cooling-off period, which Absolutevpn does not clearly publish). But if you can prove you cancelled and were still charged, or if the service was unavailable, a refund is reasonable.

Steps to request a refund

1. Gather all evidence
   • Your cancellation confirmation email or screenshot
   • Your bank or credit card statement showing the charge
   • Any correspondence with Absolutevpn support
2. Contact Absolutevpn support directly
   • Use the support article at absolute-email.net/help_article.php?a=28
   • Request refund information and ask for the email address where you can send your refund request
3. Send a formal refund request email
   • Include your account email, the amount charged, and the date of the charge
   • Attach your cancellation confirmation and billing statement
   • State clearly: "I cancelled my subscription on [date]. I was charged RM [amount] on [date] after my cancellation. I request a refund of this charge."
4. Give Absolutevpn 14 days to respond
   • If they do not reply, send a follow-up email
   • If 14 days pass with no response, escalate to KPDNHEP
5. If Absolutevpn refuses, escalate to KPDNHEP
   • Contact the Ministry of Domestic Trade and Cost of Living at their consumer complaints portal
   • File a formal complaint with your evidence attached
   • KPDNHEP can investigate and order the company to refund you

Stopee has guided many Malaysian users through refund requests, and most succeed if the user has clear proof of cancellation and continued charges. Keep in mind that companies sometimes ignore the first request, but they respond quickly to official complaints from KPDNHEP.

Comparing Absolutevpn with other options

Is Absolutevpn worth keeping, or should you switch?

Absolutevpn is one of the cheapest monthly options at RM54.00, but the poor cancellation process and limited support make it risky if you need to exit quickly. If you value easy cancellation and responsive support, Stopee recommends comparing prices with NordVPN or Surfshark, both of which offer clearer cancellation paths and faster customer service.

Cancellation timeline and billing dates

Understanding when you will stop being charged

The exact date you stop being charged depends on when you cancel and when your next billing date is. Here is a simple timeline:

If your billing date is the 20th of each month and you cancel on the 10th, you have 10 days of access remaining. You will not be charged on the 20th because your subscription is already cancelled. Your access ends on the 20th at 11:59 PM.

If you cancel on the 20th (your billing date), you are likely too late. The system may have already processed your renewal charge. In this case, request a refund or contact your bank to dispute the charge.

Pro tip: Set a phone reminder for five days before your billing date. When the reminder pops up, check whether you still want the VPN. If not, cancel immediately. This gives you a safety buffer in case the cancellation takes a day or two to process.

Checklist before and after you cancel Absolutevpn

Your step-by-step verification list

Use this checklist to make sure your cancellation is complete and you have protected yourself:

How stopee can help you stay in control of your subscriptions

Your next steps and where to find support

Cancelling Absolutevpn should not be this complicated, and Stopee exists to make the process clear and straightforward for Malaysian consumers. We have helped thousands of users cancel everything from streaming services to fitness apps to VPNs, and we know exactly where companies hide their cancellation options and how to escalate when support is silent.

If you are stuck during your Absolutevpn cancellation, unsure whether the process worked, or worried that you will be charged again, Stopee can help. Visit stopee.com to learn about your consumer rights, find step-by-step guides for cancelling any subscription, and get advice on disputing charges.

The Consumer Protection Act 1999 is on your side, but you have to know how to use it. Stopee empowers you to understand those rights and take action fast. Whether you need to cancel Absolutevpn, fight an unwanted charge, or escalate to KPDNHEP, Stopee has the guidance and the legal references you need.

Contact information for Absolutevpn support

If you need to contact Absolutevpn directly for cancellation or refund support, use the following channels:

Support article: absolute-email.net/help_article.php?a=28

Official website: absolutevpn.com

Terms of service: absolutevpn.com/terms

Note: Absolutevpn does not publish a verified phone number or live chat support. Email is your primary contact method. Response times can be slow, so send your cancellation or refund request and then monitor your account closely to ensure the request was processed.

If Absolutevpn does not respond within 14 days or refuses to honour your cancellation, file a complaint with KPDNHEP (Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna) at their consumer complaints website or contact your state's Domestic Trade and Consumer Affairs office. Stopee has helped thousands of consumers cancel subscriptions and recover charges, and your cancellation is no different. Take control, follow this guide, and you will succeed.