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How to cancel Allaroundvpn in malaysia: step-by-step guide and your consumer rights

What is Allaroundvpn and why malaysians are paying for it

Allaroundvpn is a subscription-based VPN service that encrypts your internet traffic, masks your real location, and unlocks access to servers across more than 100 countries worldwide. You pay monthly or commit to annual or multi-year plans priced in Malaysian ringgit, with the service promising privacy on public WiFi, faster speeds, and streaming access across region-locked content libraries.

The real challenge is not the service itself-it is the billing system. Like most subscriptions, Allaroundvpn charges you on a recurring cycle, and if you do not cancel before your renewal date, the charge hits your payment method automatically. Stopee has helped thousands of consumers navigate exactly this trap, which is why we have built this guide for Malaysian users.

Service features and what you actually get

Your subscription unlocks access to over 3,400 VPN servers, Split Tunnelling (route some traffic through the VPN while other traffic goes direct), Lightning Connect technology, and dedicated streaming and P2P servers. For a Malaysian user on public WiFi at a café or airport, this means real privacy protection. For streaming, it means you can try accessing services geographically blocked in Malaysia.

These features are bundled into your plan-you cannot buy them separately. The moment you cancel, the question is not which feature stops first, but when your access actually ends. Many users assume they get access through the end of the billing cycle, but Allaroundvpn's terms are vague on this point, which is exactly why saving proof of cancellation is critical.

Pricing breakdown for malaysian users

Allaroundvpn displays pricing in Malaysian ringgit, which removes currency conversion friction. Here is what the published rates look like:

If you are on the annual or three-year plan, a single renewal charge of RM84 or RM180 can be a jolt if you forget to cancel. That is why Stopee recommends setting a phone reminder for two weeks before your renewal date-Malaysian Consumer Protection Act 1999 is on your side if a charge happens without your active consent, but proving it takes effort.

Support channels and contact information

Allaroundvpn routes support through TotalVPN channels. You can reach the team via email at [email protected] or through their 24/7 live chat at the TotalVPN help centre. A U.S.-based phone number, (213) 698-2800, is also listed on their site, though response times may vary for Malaysian callers during local business hours.

Warning: The terms of service do not list a Malaysian physical address or postal address specific to Allaroundvpn. This matters because if you need to escalate a dispute, you may need to contact the Malaysian Communications and Multimedia Commission (MCMC) or pursue the matter through consumer protection channels. Stopee tracks these gaps to help you know what to expect before you start the cancellation process.

Your consumer rights under malaysian law and what they protect

Malaysia's Consumer Protection Act 1999 is your legal shield when cancelling a subscription service like Allaroundvpn. Understanding these rights before you cancel makes the process smoother and gives you leverage if something goes wrong.

What the consumer protection act 1999 covers for subscription services

Under Section 131 of the Consumer Protection Act 1999, you have the right to cancel a service contract within 10 days of signing up without penalty or charge, as long as the contract term is longer than three months. If Allaroundvpn is your first month and you change your mind within that window, Malaysian consumer law protects you.

Beyond that window, the Act requires that the service provider acts in good faith and does not use unfair contract terms. An unfair term is one that disadvantages you unfairly-for example, burying cancellation instructions or charging you after you have clearly cancelled. If Allaroundvpn continues billing you after you have submitted a cancellation request with proof, this may violate the good faith principle.

Most importantly, the Act puts the burden on Allaroundvpn to prove that your subscription is still active and that any charge you dispute was authorised. In practice, if you cancel, save your cancellation confirmation, and a mystery charge appears, the company must explain why. Stopee always advises keeping every email and screenshot-this is your evidence trail.

Refund protections and your timeline

The Act does not guarantee you a refund for services already used. However, if you cancel before your next billing date and Allaroundvpn charges you anyway, you have grounds to dispute the charge with your bank and file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).

If you paid by credit card or debit card, your bank can reverse fraudulent or unauthorised charges. Stopee recommends keeping your cancellation confirmation for at least six months after the last charge, since billing disputes can take time to resolve.

How to cancel Allaroundvpn step by step

Cancelling Allaroundvpn involves accessing your account, locating the subscription management page, and submitting a cancellation request-but the exact steps depend on whether you signed up via the web or through a third-party app store.

Cancel through the Allaroundvpn web account

This is the most direct route and gives you the clearest cancellation trail. First, log in to your account on the Allaroundvpn website using your email and password.

1. Open your web browser and go to allaroundvpn.com.
2. Click the login button in the top right corner or menu.
3. Enter your email address and password, then click Sign In.
   • If you have forgotten your password, click the "Forgot password?" link and follow the recovery email sent to your inbox.
4. Once logged in, locate the Account or Subscription Settings section-this is usually in a side menu or under your profile icon in the top right.
5. Look for a page labelled "My Subscription," "Billing," "Plans," or "Manage Subscription."
6. Find your active plan and look for a "Cancel," "Manage," or "Actions" button next to it.
   • Click this button to open the cancellation form or page.
7. You may see a survey or exit interview asking why you are cancelling. Fill this out or skip it-your feedback helps, but it does not block your cancellation.
8. Confirm your cancellation by clicking the final "Cancel Subscription" or "Confirm Cancellation" button.
   • Read the final confirmation message carefully. It should tell you your access end date and whether you are eligible for any prorated refund.
9. After confirmation, you will see a success message or be sent a cancellation email. Screenshot this page immediately.
10. Check your email (including spam and promotions folders) for a cancellation confirmation email from Allaroundvpn or [email protected].
    • Save this email or forward it to a safe folder. This is your primary proof of cancellation.

Pro tip: Do not close your browser until you see the success message and have taken a screenshot. If you accidentally navigate away, log back in and check your Account page to confirm the subscription status shows as "Cancelled" or "Pending Cancellation."

Cancel through the TotalVPN support team

If the web cancellation page does not work or you cannot find the subscription management section, email the support team directly. This route is slower but creates a documented record.

1. Open your email client and compose a new message to [email protected].
2. In the subject line, write: "Cancellation Request - [Your Email Address]" (replace [Your Email Address] with your actual account email).
3. In the body of the email, write clearly:
   • Your full name
   • Your Allaroundvpn account email address
   • Your current plan (e.g., "12-month plan, billed annually")
   • The date you want cancellation to take effect (ideally the day before your next renewal date)
   • A brief reason (optional, but helpful: "I am moving overseas," "I am no longer using the service," etc.)
4. Close with a polite request: "Please confirm my subscription cancellation in writing and provide a reference number."
5. Click Send.
6. Wait for a response within 24-48 hours. The team will reply with a cancellation confirmation and may ask you to verify your identity for security.
7. When you receive the confirmation email, save it and take a screenshot showing the date and sender information.

Warning: Do not rely on email alone if your next billing date is within 7 days. Call the U.S. number (213) 698-2800 during their business hours and ask for verbal confirmation after sending the email. This gives you two cancellation records.

Cancel if you signed up via a third-party app store

If you downloaded Allaroundvpn through the Google Play Store (Android) or Apple App Store (iOS), your subscription may be managed through Google or Apple, not directly by Allaroundvpn. You must cancel through the app store, not the Allaroundvpn website.

For Android (Google Play):

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Find and tap "Allaroundvpn" in your active subscriptions list.
5. Tap "Cancel subscription."
6. Follow any prompts asking why you are cancelling, then confirm the cancellation.
7. You will see a confirmation message. Take a screenshot.
8. Check your Google account email for a subscription cancellation confirmation.

For iOS (Apple App Store):

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the Settings screen.
3. Select "Subscriptions."
4. Tap "Allaroundvpn" under your active subscriptions.
5. Tap "Cancel Subscription."
6. Confirm your cancellation on the popup that appears.
7. You will see a cancellation date. Take a screenshot showing this date.
8. Check the email associated with your Apple ID for a cancellation confirmation.

Pro tip: If you cancel through Google Play or Apple, Allaroundvpn may not have immediate visibility into your cancellation. Email [email protected] with your cancellation screenshot from the app store to ensure your account is marked as cancelled in their system. This prevents confusion if you contact them with a billing question later.

What happens after you cancel Allaroundvpn

Cancellation is not instant, and knowing the timeline helps you plan your next steps and avoid surprises.

Access and billing after cancellation

Once you submit a cancellation request, Allaroundvpn typically honors your request immediately at the account level-meaning it stops processing future renewals. However, you usually retain access to the VPN service through the end of your current billing period or the date specified in the cancellation confirmation.

For example, if you are on a monthly plan and cancel on the 15th of the month, you keep access until the end of that calendar month (the 30th or 31st). If you are on an annual plan and cancel on June 15, you keep access until June 14 of next year-the day before your next annual renewal would have occurred.

Always check your cancellation confirmation email to see the exact access end date. This is critical because Stopee has heard from users who assumed they lost access immediately and were surprised to still be able to use the service.

Refund eligibility and timeline

Allaroundvpn does not clearly publish a refund policy in publicly available terms. In general, VPN services do not refund for days or weeks of unused service-they charge per plan period, not per day of use.

However, if you are within Malaysia's 10-day cooling-off period (measured from the date you first activated the subscription), you may be entitled to a refund under the Consumer Protection Act 1999, Section 131. If this applies, contact [email protected] and reference the Act to request a refund.

If you are outside the cooling-off window and want to pursue a refund claim, you must prove that you did not authorise the charge or that the service was misrepresented. Keep your cancellation confirmation and any billing receipts. If Allaroundvpn refuses, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) or escalate to your bank for a chargeback.

Data retention and account deletion

After cancellation, Allaroundvpn retains your account data for a period determined by their privacy policy-typically 30 days to one year, depending on their retention rules and legal obligations. If you want your account and personal data deleted, email [email protected] and request a data deletion under Malaysia's Personal Data Protection Act 2010 (PDPA).

Make a note: deletion and cancellation are two separate actions. You can cancel your subscription (stopping the billing) without deleting your account. If you want both, request both in your email to support.

Common mistakes that trap malaysian users into unwanted charges

We know cancellation confusion is frustrating, which is why we want you to see the traps before they catch you. Stopee has tracked the most common slip-ups that lead to surprise bills.

Mistake 1: cancelling too late or not confirming the cancellation

Many users click "Cancel" on the website, see a message that looks like a confirmation, and assume they are done. But that initial message is often just an acknowledgement-the actual cancellation is confirmed only in the follow-up email.

If you do not receive a cancellation email within 2-4 hours, your request may not have gone through. Log back into your account and check whether the subscription still shows as "Active." If it does, email [email protected] with proof (screenshot) of your cancellation attempt.

Set a reminder on your phone for 48 hours after you think you have cancelled. Log in again and verify the status. If you are still billed before your renewal date, contact your bank immediately to dispute the charge while you pursue a refund with Allaroundvpn.

Mistake 2: confusing the cancellation date with the access end date

The date you click "Cancel" is not the same as the date your access stops. You may cancel on June 15 but keep access until June 30. If you assume you lose access immediately and do not test the service before the renewal date, you might miss the window to dispute an unexpected renewal charge.

To avoid this, mark the access end date on your calendar (the date from your cancellation email) and try logging into the VPN app the day before that date to make sure access still works. The day after the end date, try again-it should fail. This confirms the cancellation worked.

Mistake 3: cancelling through the app store but forgetting to notify Allaroundvpn

If you cancel through Google Play or Apple App Store, Allaroundvpn's system does not always see it immediately. The app store and the VPN company operate independently. A few days later, you may receive a message from Allaroundvpn asking you to update your payment method or offering a loyalty discount.

This does not mean your cancellation failed, but it creates confusion. To prevent this, always send a follow-up email to [email protected] mentioning your app store cancellation and attaching a screenshot of the cancellation confirmation from Google or Apple. This ensures Allaroundvpn's support team marks your account as cancelled in their system.

Mistake 4: paying by debit card and not monitoring the account

If you pay Allaroundvpn directly with a debit card (not a credit card), any unauthorised or disputed charge hits your bank balance immediately. You cannot stop the charge before it clears. Always monitor your bank account for 30 days after your cancellation confirmation to catch any surprise renewals.

If a charge appears after you have cancelled, call your bank the same day and ask them to reverse it as an unauthorised charge. Then follow up with Allaroundvpn to understand why the charge occurred. Stopee recommends keeping a record of your bank's case number in case you need to escalate to KPDNHEP.

Pricing comparison and whether you should cancel

Before you cancel, it is worth asking whether Allaroundvpn still fits your needs and budget. Here is how it compares to similar services available in Malaysia:

Allaroundvpn sits in the middle of the market on price. If you are cancelling because the service is too expensive, the annual plan (RM84) is where you save the most. If you are cancelling because the service does not work well for you, Stopee recommends testing a competitor before committing to a new annual plan.

Cancellation checklist for malaysian users

Use this checklist to confirm you have done everything correctly before your next renewal date:

• Screenshot your active subscription page showing the plan name and renewal date
• Screenshot your latest invoice or bank transaction
• Cancel through the web account or contact [email protected]
• Save your cancellation confirmation email and screenshot the confirmation page
• Check the email for the exact access end date and note it on your calendar
• Test logging into the Allaroundvpn app 2-3 days before the end date to confirm access still works
• Check your bank or credit card statement 7 days after the renewal date to confirm no new charge appeared
• If a charge appears, contact your bank within 24 hours and dispute it as unauthorised
• Keep all cancellation emails and screenshots for at least 6 months

Getting help if Allaroundvpn continues charging you

If you cancelled but a charge still appeared on your bank account, act quickly. Malaysian consumer law and your bank both have tools to help you recover the money.

Dispute the charge with your bank

Call your bank's fraud or customer service line immediately-within 24 hours if possible. Tell them you cancelled the subscription and have proof (your cancellation confirmation email), but Allaroundvpn charged you anyway. Ask the bank to reverse the charge and provide you with a dispute case reference number.

Write down the date, time, and name of the bank representative you spoke with. Your bank will investigate and typically reverses the charge within 5-10 business days.

File a complaint with Allaroundvpn

Send an email to [email protected] with the subject "Dispute: Unauthorised Charge After Cancellation." Include:

• Your cancellation confirmation email (forward it or attach a screenshot)
• A screenshot of the disputed charge from your bank statement
• The amount charged and the date it appeared
• A clear statement that you cancelled and do not authorise this charge
• A request for an immediate refund

Give them 7 business days to respond. If they refuse or do not reply, escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) or file a complaint with your state's consumer protection office.

Escalate to KPDNHEP if Allaroundvpn does not refund

Malaysia's Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) handles consumer complaints against companies that violate the Consumer Protection Act 1999. You can file a formal complaint if Allaroundvpn refuses to refund an unauthorised charge after cancellation.

Visit the KPDNHEP website (kpdnhep.gov.my) or visit a consumer protection office in your state. You will need your cancellation proof, bank statement, and email correspondence with Allaroundvpn. KPDNHEP can issue an enforcement order requiring Allaroundvpn to refund you if they find the charge was unauthorised or unfair.

Contact information and escalation options

When you need to reach Allaroundvpn or escalate your cancellation issue, use these channels in order of speed and formality:

No Malaysian physical address or postal address is listed for Allaroundvpn in publicly available sources. This makes email and online complaint channels your primary escalation path. If you need to mail formal documentation, contact KPDNHEP for guidance on how to serve notice on a foreign service provider.

Final summary: empower yourself to cancel with confidence

Cancelling Allaroundvpn is straightforward if you follow the steps: log in to your account, find the subscription management page, click Cancel, save the confirmation email, and verify the access end date. But the real power comes from knowing your rights and keeping proof of every step.

Malaysia's Consumer Protection Act 1999 protects you if Allaroundvpn charges you after you have cancelled. Your bank can reverse fraudulent charges. KPDNHEP can force a refund if the company refuses. Stopee has helped thousands of consumers navigate exactly this situation-VPN cancellations, surprise renewals, and disputes with international service providers-and we are confident you can do this too.

Before you cancel, screenshot your plan and renewal date. After you cancel, monitor your bank account for 30 days. If a charge appears, dispute it immediately. Save every email and screenshot. You have the law on your side, and Stopee is here to remind you that you have power in this process. Cancel confidently, stay protected, and do not let billing confusion trap you into unwanted payments.