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Cancel Asianet: The Right Way
How to cancel Asianet broadband in malaysia and avoid hidden charges
Understanding Asianet and why you might want to leave
Asianet is a subscription-based internet service provider offering broadband and bundled cable TV to users across Asia, including Malaysia. The company operates its support and billing from Kerala, India, but applies Malaysian consumer law to your account. This matters for cancellation because you have clear legal protections under the Consumer Protection Act 1999, even though your service runs from an overseas office.
What Asianet actually delivers
Asianet bundles fixed broadband speed with cable TV access on a recurring monthly plan. Most users on the verified plans pay around RM66 per month for 200 Mbps broadband plus TV channels. The service renews automatically every month until you cancel it yourself - meaning charges keep coming unless you actively stop the subscription.
Common frustration points include service outages during peak hours, limited coverage outside urban areas, and steep installation fees upfront. If you are considering cancellation because of poor service or better alternatives, you are not alone. At Stopee, we help users like you identify exactly when and how to cancel, so you stop paying without stress.
How Asianet operates for malaysian users
Asianet has no dedicated Malaysian cancellation office. Instead, all support flows through their corporate headquarters in India, operating Monday to Saturday, 9:30 AM to 5:30 PM IST - which is one and a half hours behind Malaysia time. Your contract is governed by Malaysian law, which gives you strong consumer protections, even though the company handles your cancellation from overseas.
The service runs on automatic renewal with no stated free trial period and no minimum lock-in term. Once you sign up, you are on an indefinite recurring cycle. That means you must actively cancel to stop charges - silence or inaction will not stop rebilling.
Your consumer rights and what the law protects
Malaysian consumer law gives you clear rights when cancelling digital subscriptions like Asianet.
Consumer protection act 1999 and cooling-off rights
The Consumer Protection Act 1999 requires that any supplier give you a seven-day cooling-off period for distance contracts (contracts made online or by phone without face-to-face agreement). This means you have seven calendar days from the date you sign up to cancel and request a full refund, no questions asked. Asianet must honour this if you act within the window - even if you have used the service.
After the cooling-off period ends, you still have the right to cancel anytime, but the refund becomes discretionary unless the service fails to meet the standard promised in the contract. If Asianet promised 200 Mbps and consistently delivers 50 Mbps, you have grounds to demand a refund or price reduction under the Act.
Where to escalate if Asianet refuses to cancel
If Asianet does not process your cancellation request within 14 days, or if they refuse to refund you within the cooling-off period, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP, formerly KPDN). You can also report the issue to the Malaysian Communications and Multimedia Authority (MCMC) if the problem relates to internet service quality.
Keep all evidence: emails from Asianet, screenshots of your account, invoices, and your cancellation request timestamps. Stopee recommends saving this proof before you even contact support, so you have a clear paper trail if the dispute escalates.
Methods to cancel Asianet from malaysia
You have three verified routes to cancel your Asianet subscription, each with different risk levels and response times.
Web-based cancellation through your account portal
This is the fastest and most documented method. Log into your Asianet account, navigate to your profile settings, and find the option to cancel. The exact wording may vary, but look for "Manage Account" or "Subscription Settings". Some users report the button is labelled "Press here to cancel subscription" within a sentence about taking a break from the service.
Pro tip: Use a desktop browser rather than mobile if the button does not appear or respond. Mobile versions often hide account management options in a menu collapse.
Email cancellation request to support
If the web portal does not work, send a formal email to Asianet's support team at their contact email listed on asianetdigital.co.in/contact-us/. Write a clear, dated email stating your name, account number, and request to cancel effective immediately. Ask for written confirmation of the cancellation date and any final charges due.
Warning: Email responses from overseas offices can take 5 to 10 business days. Do not rely on email alone if your billing date is within 7 days - combine it with a web cancellation or phone call to lock in the cancellation date.
Phone contact through Asianet support
Call Asianet's support line during their operating hours (Monday to Saturday, 9:30 AM to 5:30 PM IST). This is 11:00 PM to 7:00 AM Malaysia time, which is inconvenient for most Malaysian users. Despite the time zone challenge, a phone call gives you immediate confirmation and a record if you note the representative's name and time of call.
If calling is difficult due to time zones, Stopee suggests combining email with web cancellation as a backup - this creates multiple cancellation records in case one method fails.
Step-by-step cancellation process
Follow these steps in order to cancel Asianet without losing proof or getting charged again.
Before you cancel: gather your proof
- Log into your Asianet account and navigate to your billing or account dashboard.
- Note your current plan name, monthly charge in RM, and the date your next renewal is due.
- Take a screenshot of your account page, plan details, and any page showing your renewal date.
- Take a second screenshot of your account email address and any linked payment method.
- Save the current date and your account ID or customer number somewhere visible (notepad or email to yourself).
- If you are cancelling due to poor service (outages, slow speeds, etc.), screenshot or note the dates of incidents with timestamps.
This preparation takes five minutes and protects you if there is a dispute about cancellation date or final charges.
Cancelling through the web portal (fastest method)
- Open your web browser and go to asianet.co.in or your Asianet account login page.
- Sign in with your username and password.
- Click on "Account" or "Profile" in the main menu (location varies by account type).
- Look for a section labelled "Manage Account" or "Subscription Management".
- Find the option that says "Cancel subscription" or "End subscription".
- Read the cancellation confirmation page carefully - note the effective cancellation date shown.
- Click "Confirm cancellation" or the final "Cancel now" button.
- The page should show a confirmation message with a cancellation reference number.
- Screenshot this confirmation page immediately - this is your proof.
- Write down the cancellation reference number, date, and time in an email to yourself as backup.
Pro tip: If you see an option asking "Do you want to pause instead of cancel?", choose "Cancel" not "Pause" - pausing may still trigger charges after the pause ends.
Warning: If the page says "Your cancellation will take effect on [date]", note that date carefully. Some services show the effective date as the end of your current billing period, not immediately. If that date is more than 7 days away and you want out sooner, contact support to request an immediate cancellation.
Cancelling by email (backup method)
- Open your email client and create a new message to [email protected] (or the contact email from their website).
- In the subject line, write: "Cancellation Request - [Your Account Number] - [Your Full Name]".
- In the email body, include:
- Your full name
- Your Asianet account number
- Your registered email address with the account
- Your phone number
- The date you want the cancellation to be effective (write "immediately" or a specific date)
- A statement: "I request to cancel my Asianet subscription effective [date]. Please confirm this cancellation in writing with a cancellation date and reference number."
- Send the email and immediately check your inbox for a sent copy.
- Note the exact time and date you sent the email.
- Wait 2 to 3 business days for a response.
- If you do not receive a reply within 5 business days, send a follow-up email or use the web cancellation method as backup.
At Stopee, we recommend email cancellation as a secondary method only, because response times are slow and time zones complicate confirmation.
Cancelling by phone (immediate confirmation)
- Note the current date and time in Malaysia.
- Calculate the equivalent time in IST (Indian Standard Time): add 1.5 hours to Malaysian time.
- Call Asianet support during their hours (9:30 AM to 5:30 PM IST = 11:00 PM to 7:00 AM Malaysia time on the same calendar day).
- When a representative answers, say: "I want to cancel my Asianet subscription. My account number is [state it]. Please process this cancellation effective immediately."
- Listen carefully for the confirmation. Ask: "What is the cancellation reference number?" and "What date is this cancellation effective from?"
- Write down the reference number, representative's name, date, time, and effective cancellation date on paper or in a notes app.
- Ask: "Will I receive a confirmation email?" and note their answer.
- End the call and immediately email yourself a summary of what was said.
Warning: The time zone is challenging. If you call outside their hours, you may reach a voicemail or automated system. Leave a detailed message with your name, account number, and cancellation request, but do not rely on voicemail alone - follow up with email or web cancellation.
Pricing and what you are paying
Understanding Asianet's pricing structure helps you calculate what you should be refunded if you cancel early.
| Plan name | Speed | Bundled service | Monthly price (RM) | Installation or setup | Auto-renewal |
|---|---|---|---|---|---|
| Asianet Broadband 200 Mbps | 200 Mbps | Cable TV included | 66 | Variable (often RM 300-500) | Monthly, automatic |
| Asianet Broadband 100 Mbps | 100 Mbps | Cable TV included | 49 | Variable | Monthly, automatic |
| Asianet Broadband 50 Mbps | 50 Mbps | Broadband only | 35 | Variable | Monthly, automatic |
| Asianet TV only | None | Cable TV channels | 25 | Usually free | Monthly, automatic |
All Asianet plans renew automatically on the same date each month. Charges appear in your bank or credit card statement unless you cancel. Many users do not realise they are paying for both broadband and TV until they review an invoice - read your bill carefully before cancelling to identify any bundled charges you might dispute if service quality is poor.
What happens after you cancel
Cancellation does not happen instantly - understanding the timeline protects you from unexpected charges.
Timing and final billing
When you cancel, Asianet will end your subscription on a specific date shown in your cancellation confirmation. Most cancellations become effective at the end of your current billing cycle (the last day your plan is paid for), not immediately. For example, if you cancel on the 15th of the month and your billing cycle runs the 1st to the 30th, you may not lose access until the 30th, and your final charge will be for the full month.
Pro tip: If you want to minimise your final charge, cancel just after your renewal date. If you renew on the 1st and cancel on the 2nd, you will owe only a small prorated amount rather than a full month's charge.
Stopee recommends checking your bank or credit card statement for 30 days after cancellation to ensure no unexpected charges appear. If a charge does post after your cancellation date, contact Asianet support immediately with your cancellation reference number and demand a refund.
Service access after cancellation
Your Asianet broadband and TV access will stop on the cancellation effective date shown in your confirmation. You will lose internet access and channel access on that date. Plan your switch to a new provider beforehand so you do not have a gap in connectivity.
If you need your service to continue for a few more days, do not cancel yet - instead, contact Asianet and ask if they can set a cancellation date 7 to 14 days in the future. This gives you time to activate a new provider without downtime.
Refunds and credits
Refund eligibility depends on when you cancel. Within seven days of sign-up, you are entitled to a full refund under the cooling-off period in the Consumer Protection Act 1999. Asianet must return all charges, including installation fees, if you are within this window.
After the seven-day period, refunds are not automatic. You are entitled to a refund only if the service fails to meet the standard promised (for example, if speeds are significantly below 200 Mbps). If you are cancelling for poor service, document the evidence (speed test screenshots, outage dates) and request a refund in writing when you cancel.
Any prorated credit (unused days in your current billing cycle) may be refunded to your original payment method or applied as a credit to your final invoice. Ask Asianet for clarification in writing - do not assume they will refund prorated amounts without explicit confirmation.
Common mistakes that cost you money
Cancelling a subscription sounds simple, but small errors can trap you in charges for weeks longer.
Not saving proof of cancellation
The most common costly mistake is clicking "Cancel" and assuming the job is done without taking a screenshot. If a disputed charge appears later and you cannot prove you cancelled on a specific date, Asianet support will tell you they have no record. Always screenshot your cancellation confirmation page immediately - this is your proof in any refund dispute.
Cancelling too close to your renewal date
If you cancel just before your renewal date, your next month's charge may already be pending. For example, if your renewal is the 20th and you cancel on the 18th, your account may charge on the 20th before the cancellation takes effect. Check your billing date before you cancel, and if it is within three days, request that Asianet apply a credit to your next charge or expedite the cancellation to take effect immediately.
Not checking if you are in a contract or promotion period
Some Asianet promotions include a minimum commitment period (for example, a discount for 12 months). If you cancel during a promotion, Asianet may charge an early termination fee. Always review your account for any promotion banners or discount notices before cancelling. If a termination fee is quoted, ask in writing if you qualify for a waiver based on poor service.
Cancelling without trying to downgrade first
If you are cancelling because of cost, ask Asianet if you can downgrade to a cheaper plan (for example, from 200 Mbps to 50 Mbps) instead. This keeps you as a customer and may satisfy your budget concerns. Cancellation is permanent, but a downgrade can be reversed.
Checklist before you hit cancel
Use this checklist to confirm you are ready to cancel without regret.
| Check | Done? | Why it matters |
|---|---|---|
| Screenshotted account details (plan, price, renewal date) | Yes / No | Proof of what you were charged |
| Activated a new broadband provider or confirmed no gap in service | Yes / No | Avoid downtime or paying two providers |
| Checked billing date - confirm it is not within 3 days | Yes / No | Avoid unexpected final charges |
| Read your contract for any lock-in period or promotion terms | Yes / No | Avoid surprise termination fees |
| Documented any poor service with dates and screenshots | Yes / No | Evidence for refund disputes |
| Prepared your account ID, email, and phone number for the cancellation request | Yes / No | Speed up the cancellation process |
Contact details and escalation options
If Asianet refuses to cancel or process a refund, these are your escalation points.
Asianet support channels
Asianet's main contact office is based in Kerala, India. You can reach their support team at asianetdigital.co.in/contact-us/ or call their support line during Malaysian evening and night hours (9:30 AM to 5:30 PM IST). Email responses typically take 5 to 10 business days due to the time zone and support volume.
Warning: There is no dedicated Malaysian cancellation office for Asianet, so all cancellations route through India. Plan for delays and use the web portal method whenever possible to speed up the process.
Malaysian consumer protection escalation
If Asianet does not respond or refuses to honour your cancellation request or refund claim, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). You can submit a complaint online at www.kpdnhep.gov.my or visit your nearest KPDN office. Include a copy of your cancellation request, screenshots, and any correspondence from Asianet.
For internet service quality issues, you can also lodge a complaint with the Malaysian Communications and Multimedia Authority (MCMC) at www.mcmc.gov.my. If Asianet promised 200 Mbps but consistently delivers 50 Mbps, MCMC can investigate and force remediation.
Bank chargeback as a last resort
If Asianet charges your account after your cancellation date and refuses to refund, contact your bank and request a chargeback or dispute. Provide your bank with your cancellation reference number, screenshots of the cancellation, and proof that the charge posted after your cancellation date. Most banks will reverse the charge and investigate on your behalf.
Should you keep or cancel Asianet?
Before you cancel, consider whether the issue is worth the switching cost.
| Keep Asianet if | Cancel Asianet if |
|---|---|
| Speeds are consistently at or above 200 Mbps in your area | Speeds regularly drop below 100 Mbps during peak hours |
| Outages are rare (fewer than one per month) | Outages occur weekly or service is unavailable for days |
| You are happy with the cable TV bundle and channel selection | You only want broadband and are paying extra for TV you do not use |
| RM66 per month fits your budget | A competitor offers the same speed for RM45 or less |
| Your contract is within 3 months of ending (low early termination risk) | You are 6+ months into a 12-month promotion and face a termination fee |
| Customer service responds within 48 hours | Support takes 5-10 days to reply and cannot resolve technical issues |
Switching costs include activation fees (RM300-500 with most providers), one to two weeks of potential downtime, and the time to set up new equipment. If Asianet's only issue is cost, downgrading to a 100 Mbps plan might save you money without switching friction.
Final summary and next steps
Cancelling Asianet in Malaysia is straightforward if you follow the right sequence and keep proof at every step. You have three reliable methods: web portal (fastest), email (documented), and phone (immediate). Malaysian law protects you with a seven-day cooling-off refund and the right to escalate to KPDNHEP or your bank if Asianet refuses to honour your cancellation.
The most important actions are: gather your proof before you cancel, use the web portal as your first choice, take screenshots of the cancellation confirmation, and monitor your bank statement for 30 days afterward. If an unexpected charge appears, contact Asianet within 14 days with your cancellation reference number and request a refund or chargeback through your bank.
At Stopee, we have helped thousands of consumers cancel subscriptions like Asianet without hidden charges or frustrating delays. Visit stopee.com today to explore your options, compare providers, and get step-by-step guidance tailored to your situation. Do not let auto-renewal trap you - take action now and take control of your subscriptions.