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Cancel P1 Wimax: The Right Way
How to cancel P1 Wimax in malaysia: end your broadband contract without hidden charges
Understanding P1 Wimax and why you might need to cancel
P1 Wimax is a fixed wireless broadband service in Malaysia that delivers internet access through WiMAX technology, designed for homes and businesses that want reliable connectivity without relying on traditional fibre or copper lines. Packet One Networks operates the service from its headquarters in Petaling Jaya, Selangor, and the brand has undergone several transitions over the years-so if you are looking at older account paperwork, you might see references to legacy branding or different support pathways.
What P1 Wimax actually is
At its core, P1 Wimax is an internet service provider (ISP) offering, not a mobile app subscription or streaming product. You pay a monthly fee for broadband connectivity, network access, and customer support. Unlike app-based services where you can cancel instantly through your phone's app store, P1 Wimax cancellation requires you to notify the company through account support, email, phone, or written request-and then wait for your service to be officially terminated on your records.
Common frustrations reported by Malaysian users centre on service interruptions during peak hours, limited coverage in rural areas, and unclear cancellation procedures. If you are experiencing these issues or simply no longer need the service, cancelling early is entirely reasonable-and Stopee is here to guide you through every step so you do not get caught in billing limbo.
Who operates P1 Wimax and where to find them
Packet One Networks holds the operational responsibility for P1 Wimax. The publicly verified company address is located in Petaling Jaya, Selangor. For cancellation inquiries, the official support channels are live chat, phone, and email. You can reach P1 support at 1800-88-8000 (Monday to Friday, 9:00 AM to 6:00 PM), email [email protected], or use the live chat function on their support portal at p1wimax.com.my/support.
Stopee recommends keeping this contact information saved before you start your cancellation process-delays happen when people have to search for phone numbers mid-way through.
Your consumer rights when cancelling P1 Wimax
Malaysia's Consumer Protection Act 1999 protects you when you cancel services and demand refunds or dispute billing.
What the consumer protection act 1999 means for your cancellation
Under the Consumer Protection Act 1999, you have the right to cancel contracts for services in Malaysia under specific circumstances. If P1 Wimax charges you after you have submitted a valid termination request, or if the company fails to provide clear evidence that your cancellation was processed, you can lodge a complaint with the Federation of Malaysian Consumers Associations (FOMCA) or escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).
The Act also requires that P1 Wimax honour your request to terminate within a reasonable timeframe and cease billing on the agreed termination date. If the company continues to bill you after your cancellation request has been confirmed, you have grounds for a refund claim plus compensation for any losses caused by unauthorised charges.
How to use your rights if P1 Wimax refuses to cancel
If P1 support claims they cannot process your cancellation or insists on additional fees, ask for a written explanation citing which contract term justifies the refusal. Request this in writing via email so you have documented proof. If the company does not respond within 14 days, or if you believe the refusal breaches your rights, file a complaint with FOMCA or contact KPDNHEP directly.
Stopee advises documenting every interaction: save all emails, screenshot chat logs, and note the exact date and time of phone calls. This evidence is crucial if you need to escalate your case to a consumer protection authority.
Methods to cancel P1 Wimax from your home
You have several cancellation pathways, each with different response times and documentation trails.
Live chat and web support cancellation
The fastest digital route is live chat through the P1 support portal. Log into your account at p1wimax.com.my/support and initiate a chat session with a support agent. Clearly state: "I want to terminate my P1 Wimax broadband service" and provide your account number and the email address linked to your account.
Ask the agent to confirm these three details in the chat window before you close the session:
- Your service termination date
- Whether you will receive a final bill or refund
- Any equipment you must return (such as the modem or router)
Screenshot the entire chat conversation immediately after completion. Save it as a PDF or image file with the date in the filename. If the agent provides a reference number, write it down-you will need it if billing issues occur later.
Phone cancellation route
Call P1 support at 1800-88-8000 during business hours (Monday to Friday, 9:00 AM to 6:00 PM). Have your account number and ID verification details ready. Keep a notepad beside you and write down:
- The support agent's name and extension
- The exact date and time of your call
- The termination date they confirm
- Any reference or case number provided
- Whether a final bill will be issued
After the call, send a follow-up email to [email protected] summarising what you discussed, the date of the call, and the agent's name. Write: "This email confirms my cancellation request submitted by phone on [date] with agent [name]. I request written confirmation of my termination date." This creates a paper trail and locks in your cancellation date in writing.
Email cancellation method
For a fully documented cancellation, email [email protected] with the subject line: "Service Termination Request - Account [Your Account Number]." Include your full name, account number, current billing email address, and a clear statement: "I am requesting to terminate my P1 Wimax broadband service effective immediately. Please confirm the termination date and provide written confirmation within 3 business days."
Save a copy of the email you send and keep the confirmation reply. If you do not receive a reply within 5 business days, follow up with another email marked "Follow-up: Cancellation Request Not Acknowledged."
Step-by-step cancellation process for P1 Wimax
Follow this sequence to cancel without accidentally extending your contract or facing surprise charges.
Preparation steps before you contact support
- Log into your P1 Wimax account on the web portal and capture screenshots of:
- Your account overview page showing your account number
- Your current plan name and monthly fee
- Your next billing date
- Your account status
- Download or screenshot your last 3 months of invoices and payment receipts
- Write down the phone number and email address linked to your account
- Calculate how many days remain until your next billing cycle
- Prepare a copy of your MyKad or passport for identity verification if support asks
- Choose your preferred cancellation method (chat, phone, or email) based on your comfort level
Pro tip: If your next billing date is within 7 days, request cancellation with an effective date before that billing date. This prevents you being charged for a full month you will not use.
Executing your cancellation request
- Access P1 support through your chosen channel (live chat at p1wimax.com.my/support, phone 1800-88-8000, or email [email protected])
- Provide your account number and confirm your identity by email address or MyKad number
- State clearly: "I want to cancel my P1 Wimax service" and provide your preferred termination date
- Request written confirmation of:
- Service termination date
- Final bill amount or refund status
- Equipment return requirements
- A reference number or ticket number
- If speaking by phone, follow up with an email confirming the details discussed
- Save or screenshot all confirmations with timestamps
Warning: Do not assume your service is cancelled just because support said it would be. Wait for written confirmation before you disconnect equipment or rely on alternative internet.
Equipment return and final steps
- Ask support whether you must return the modem, router, or any other P1-provided equipment
- If equipment return is required, request a return shipping label or drop-off location
- Keep the equipment in safe condition until the return deadline
- Check your next billing date and confirm that no charge appears
- If you are charged after the confirmed termination date, contact support immediately with your termination confirmation reference number
Pricing and cancellation fees you should know
Understanding what you might be charged helps you avoid surprises at cancellation.
| Charge type | Amount (est.) | Notes |
|---|---|---|
| Monthly broadband fee | Varies by plan | Check your most recent invoice for exact amount |
| Early termination fee | Not published | Confirm with support before cancelling; may apply if in contract lock-in period |
| Final bill (pro-rata) | Usually discounted | Charged only for days used in final month; request itemised invoice |
| Equipment non-return fee | RM 50-200 (est.) | Only applies if equipment is not returned by deadline |
| Outstanding balance | Amount owing | Must be settled before service termination is processed |
| Refund (if applicable) | Credit overpayment | Request refund within 30 days of termination |
No exact fee schedule is currently published by P1 Wimax in publicly available sources, so Stopee strongly recommends asking support to provide a written quote of all fees that will apply to your cancellation before you confirm the request. This prevents unexpected charges appearing on your final bill.
What happens after you cancel P1 Wimax
The cancellation process does not end when support says yes-follow these steps to ensure you stay off their billing system.
Monitoring for unwanted charges
After your confirmed termination date, monitor your bank or credit card statement for at least 2 billing cycles. Some services accidentally re-bill even after cancellation due to billing system delays or data sync issues. If a charge appears after your termination date, take a screenshot and contact support immediately with your termination reference number.
If P1 cannot reverse the charge within 10 business days, file a dispute with your bank or credit card company and provide your cancellation confirmation as evidence.
Equipment return tracking
If P1 requires equipment return, do not simply leave the modem at the door. Get a tracking number or receipt proving you have returned it. If P1 later claims you did not return equipment and charges you a non-return fee, you will have proof of return.
Stopee has seen users charged for equipment they actually returned because they did not keep the proof. Do not let this be you.
Internet transition planning
Confirm that your alternative internet provider (if you are switching) is already active and working before your P1 service terminates. If you are cancelling without a replacement service, arrange internet access in advance so you do not lose connectivity unexpectedly.
Common cancellation mistakes and how to avoid them
Many cancellations go wrong not because P1 is deliberately difficult, but because people skip preparation or fail to document their requests.
Mistake 1: assuming verbal cancellation is final
You spoke to support and they said yes-so why did a charge appear three weeks later? Because verbal promises are not recorded in billing systems unless the support agent manually flags your account. Always follow up phone or chat conversations with an email confirmation. Write: "This email confirms my cancellation request from [date]. Please reply confirming the termination date and send a reference number." This creates an audit trail that billing cannot ignore.
Mistake 2: cancelling too close to the billing date
If you submit your cancellation request 2 days before your billing date, P1 might process the charge before they process your cancellation. Request an effective termination date that falls before your next billing cycle, not on or after it. Calculate exactly: if your billing date is the 15th and today is the 13th, request termination for the 14th, not the 16th.
Mistake 3: not asking about contract lock-in periods
Some P1 plans include a lock-in period (typically 12 or 24 months). If you cancel during this period, an early termination fee may apply. Ask support directly: "Am I under a contract lock-in period? If yes, what is the early termination fee?" Get the answer in writing. If the fee seems unreasonable, negotiate or ask whether a waiver is possible given service quality issues.
Mistake 4: discarding your confirmation before billing ends
Save your cancellation reference number, email confirmations, and screenshots for at least 3 months after your termination date. If you delete them and then a charge appears, you have no proof you cancelled-and disputing it becomes much harder. Stopee recommends creating a folder on your computer or phone labelled "P1 Cancellation" with all evidence safely stored.
Refunds and credit balances after P1 Wimax cancellation
Understanding what money you might get back helps you track whether P1 owes you a refund.
When P1 owes you a refund
If you prepaid for service you will not use, or if your final billing period is shorter than a full month, P1 may owe you a pro-rata refund. For example, if you prepaid RM 100 for the full month but cancel on the 10th of the month, you should receive a refund for the unused 20 days.
Request an itemised final bill from support showing the charges, dates covered, and any refund due. If no refund appears on the billing statement, ask P1 when you should expect it. Most companies process refunds within 10-30 days, depending on your payment method.
How to claim a refund from P1 Wimax
If P1 does not issue a refund automatically, email [email protected] with the subject: "Refund Request - Cancelled Account [Account Number]." Include your termination date, the charges you dispute, and the amount you believe P1 owes you. Ask for a response within 7 business days.
If P1 does not respond or refuses the refund without justification, contact FOMCA or KPDNHEP and file a consumer complaint. Stopee advises keeping all correspondence so you have evidence if you need to escalate.
Common traps that catch P1 Wimax customers
These are patterns Stopee has seen repeatedly-know them so you do not fall into them.
The auto-renewal trap
Some P1 plans auto-renew unless you explicitly cancel by a specific date. If you miss that deadline by even one day, your contract renews for another full term. Always confirm the exact deadline with support and set a phone reminder for 3 days before that date.
The "service has been scheduled for termination" trap
Support might say your service "is scheduled to terminate" but fail to actually disconnect it or stop billing. Confirm the difference: is your service actually terminated, or just scheduled to be? If it is scheduled, ask for a guaranteed termination date and email confirmation. Check your account 2-3 days after the scheduled date to verify the service is actually gone and no new charge has appeared.
The equipment return deadline trap
P1 might require equipment return within 14 days of cancellation. If you miss that deadline, they charge you RM 50-200 for non-return. Do not delay: arrange return on the same day you receive your termination confirmation. Keep the return receipt or tracking number as proof.
Your pre-cancellation checklist for P1 Wimax
Use this checklist to ensure you have completed every step before and during cancellation.
| Task | Status | Reference / Notes |
|---|---|---|
| Screenshot account details and plan name | ☐ | File saved with date in filename |
| Identify next billing date | ☐ | Date: ________________ |
| Download last 3 invoices and receipts | ☐ | Saved and backed up |
| Confirm contract lock-in status | ☐ | Lock-in ends: ________________ |
| Submit cancellation request (chat/phone/email) | ☐ | Channel: ____________ | Time: ____________ |
| Receive written cancellation confirmation with reference number | ☐ | Reference: ________________ |
| Send follow-up email if phone/chat cancellation | ☐ | Email sent on: ________________ |
| Confirm equipment return requirements and deadline | ☐ | Return deadline: ________________ |
| Return equipment and obtain proof of return | ☐ | Tracking / receipt number: ________________ |
| Monitor billing statement after termination date | ☐ | Monitoring until: ________________ |
| Claim refund if owed (if applicable) | ☐ | Refund amount: RM ________________ |
Why you might want to keep or cancel P1 Wimax
Before you commit to cancellation, weigh whether staying or leaving makes sense for your situation.
Reasons to keep P1 Wimax
- Reliable service in your area with no regular outages
- Competitive monthly fee compared to fibre or fixed-line alternatives
- No better broadband option available in your location
- Long lock-in period remaining with high early termination fees
- Service recently improved and you want to give it more time
Strong reasons to cancel P1 Wimax
- Frequent service interruptions or slowness during peak hours
- Repeated customer service failures or billing errors
- Better broadband option (fibre, 5G home, or competing ISP) now available in your area
- Faster speeds available elsewhere at similar or lower cost
- Service quality does not match what was advertised when you signed up
- You are moving to an area where P1 has no coverage
If you are on the fence, try this: compare P1's current monthly fee and speeds against your 2-3 best alternatives. If alternatives offer 30% faster speeds for the same price or 30% cheaper for the same speeds, cancelling makes financial sense. Stopee recommends doing this maths before you decide, so you know your cancellation is worth the effort.
Where to contact P1 Wimax for cancellation
Use these verified contact details to submit your cancellation request.
P1 Wimax support channels
| Channel | Contact detail | Best for |
|---|---|---|
| Live chat (web) | p1wimax.com.my/support | Fastest response; same-day confirmation |
| Phone | 1800-88-8000 (Mon-Fri, 9:00 AM-6:00 PM) | Verbal confirmation; ask questions directly |
| [email protected] | Full documentation trail; best for disputes | |
| Registered office | Packet One Networks, Petaling Jaya, Selangor | Formal written notice (post or courier); escalation |
Escalation if P1 refuses to cancel
If P1 Wimax denies your cancellation request or does not respond within 10 business days, contact:
- Federation of Malaysian Consumers Associations (FOMCA) - File a consumer complaint online or by post with copies of all communications showing P1 refused your cancellation
- Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) - Lodge a formal complaint if FOMCA cannot resolve the issue within 30 days
- Your bank or credit card company - Dispute any unauthorised charges after your confirmed cancellation date and provide your termination reference as proof
Stopee has helped thousands of consumers cancel stubborn services by using these escalation channels. Most companies respond immediately when they receive a consumer protection complaint-so do not hesitate to escalate if needed.
Final steps and what to do after cancellation
Cancellation is complete only when your service is fully disconnected and no further charges appear.
Confirm that your P1 account status shows "Terminated" or "Inactive" on the web portal if you still have access. If the portal shows "Active" 5 days after your confirmed termination date, contact support immediately-something went wrong.
Keep your cancellation confirmation, reference number, and all supporting emails for at least 12 months. If any dispute arises-such as a surprise charge appearing months later-you will have proof that you cancelled properly and on time.
Stopee understands that cancelling internet service can feel like wrestling with invisible bureaucracy, but you have the right to disconnect when you choose. By following this guide, documenting every step, and knowing your consumer rights under Malaysian law, you ensure that P1 Wimax cannot trap you in unwanted billing cycles or surprise fees. Start your cancellation today by visiting p1wimax.com.my/support or calling 1800-88-8000, and keep your cancellation confirmation safe until your bank statement shows zero charges from P1.