Manage Vpnmojo

How to cancel Vpnmojo in malaysia and stop unwanted charges

What you need to know about Vpnmojo before you cancel

Vpnmojo is a subscription-based VPN service that encrypts your internet connection, masks your IP address, and helps you browse with more privacy. Like most VPN providers, it operates on automatic renewal, which means your payment method will be charged each month or year unless you cancel before the next billing date arrives.

The service is marketed through VPN Marketing (M) Sdn. Bhd., a Malaysian company based in Bandar Puncak Alam, Selangor. This matters because it means Malaysian consumer protection law applies to your subscription, and any disputes fall under Malaysian jurisdiction. When you signed up for Vpnmojo, you agreed to recurring charges, so stopping them requires intentional action on your part.

Why most people cancel Vpnmojo

Users typically cancel Vpnmojo for three reasons: they found a cheaper alternative, they no longer need VPN protection, or they forgot about the subscription and noticed unexpected charges on their bank statement. If you fall into any of these categories, cancelling promptly prevents another cycle of automatic renewal.

The most common frustration is that Vpnmojo does not make the cancellation process obvious. Many customers waste time searching for a cancel button or end up contacting support when they could have done it themselves in under five minutes. At Stopee, we have helped thousands of consumers navigate exactly this scenario, and the solution is always clearer once you know which platform you subscribed through.

Vpnmojo's trial period and auto-renewal trap

Vpnmojo offers a 7-day free trial to new users. This is the most critical thing to understand before you cancel: the trial automatically converts into a paid subscription when the 7 days end, and no refund is issued for the trial period itself. If you downloaded Vpnmojo to test it and did not cancel within those 7 days, your payment method was already charged.

This automatic conversion is legal under Malaysian law, but only if Vpnmojo clearly disclosed the terms before you signed up. If you are still within the trial period and want to stop the charge, set a reminder for today and cancel immediately using the steps below.

Vpnmojo pricing in malaysia and what you are paying for

Understanding your current plan and its cost helps you confirm that cancellation was successful and prevents you from re-subscribing by accident. Vpnmojo prices are displayed in Malaysian Ringgit (RM), which means you see the true cost without guessing exchange rates.

What you get with your Vpnmojo subscription

Your payment covers unlimited VPN access across multiple devices, fast encrypted browsing, and the ability to access content that may be restricted in Malaysia. Longer plans reduce your monthly cost but increase the risk that you will forget about the subscription and miss the cancellation window.

Vpnmojo does not issue refunds for trial periods, and refunds for paid plans depend on when you cancel relative to your next billing date. Stopee recommends checking your cancellation status within 24 hours to ensure no further charges are pending.

Your consumer rights when cancelling Vpnmojo

Malaysia's Consumer Protection Act 1999 protects your right to cancel subscriptions, and Vpnmojo must respect this law regardless of what its own terms say. You have the right to a clear cancellation process, and the company cannot hide the cancel button or require you to call a phone number that does not exist.

What the consumer protection act 1999 means for your cancellation

Under the Consumer Protection Act 1999, Vpnmojo must allow you to cancel before the next billing cycle begins. The company cannot charge you without your explicit consent, and if it charges you after you submitted a valid cancellation request, you have grounds to dispute the charge with your bank or credit card company.

If Vpnmojo refuses to process your cancellation or charges you again after you cancelled, you can file a complaint with the Federation of Malaysian Consumers Associations (FOMCA) or escalate through your bank's chargeback process. Stopee has seen this work successfully when users keep screenshots of their cancellation confirmation.

Proof of cancellation is your protection

Always save your cancellation confirmation email or screenshot. This is your evidence that you took action, and it protects you if Vpnmojo charges you again by mistake or claims they never received your request. Do not rely on verbal confirmation from support staff; written proof always wins disputes.

How to cancel Vpnmojo without getting charged again

The cancellation process differs depending on where you subscribed: directly on the Vpnmojo website, through Apple's App Store, or through Google Play. Start by identifying which platform you used, then follow the correct steps.

Checks to complete before you cancel

Before you press the cancel button, take three minutes to gather information that will protect you. This preparation prevents mistakes and gives you proof if something goes wrong.

1. Take a screenshot of your Vpnmojo account dashboard showing your current plan name and next billing date.
2. Write down the exact renewal amount (for example, RM41.91 or RM209.63) from your account or last invoice.
3. Save the email address associated with your Vpnmojo account.
4. Check whether you subscribed through the Vpnmojo website, Apple App Store, or Google Play Store (this determines where you cancel).
5. If you are in the 7-day free trial, set a phone reminder for today so you do not miss the deadline.

Warning: If you subscribed through App Store or Google Play, you must cancel there, not on the Vpnmojo website. Cancelling in one place does not cancel in the other.

Cancel Vpnmojo through the website

If you signed up directly on the Vpnmojo website using your email and payment card, this is the fastest cancellation route. Follow these steps exactly:

1. Go to the Vpnmojo website and log in with your email and password.
   • If you cannot remember your password, click "Forgot password" and reset it before continuing.
2. Click on your account name or profile icon (usually in the top right corner).
   • Look for "Account," "Settings," or "Dashboard"-the exact label depends on the website layout.
3. Navigate to "Subscription," "Billing," or "My Plans" section.
   • This is where Vpnmojo shows your active plan and renewal date.
4. Find your active subscription and click "Cancel subscription" or "Cancel plan."
   • Vpnmojo may ask you why you are cancelling; you can skip this or provide brief feedback.
   • Do not close the browser or navigate away until you see a final confirmation.
5. Look for a confirmation message that says your subscription is cancelled or will end on [specific date].
   • This confirmation should appear on screen immediately.
6. Take a screenshot of the confirmation page.
   • Save this as proof that you cancelled before the billing date.
7. Check your email (including spam folder) for a cancellation confirmation email from Vpnmojo or [email protected] within 2 hours.
   • If you receive no email within 24 hours, contact support to confirm the cancellation went through.

Pro tip: After cancelling on the website, log out and log back in to your account. If the subscription is gone from your dashboard, it is definitely cancelled. If the plan still shows as active, repeat the cancellation steps or contact support immediately.

Cancel Vpnmojo through apple app store

If you subscribed to Vpnmojo using an iPhone, iPad, or Mac, your subscription is managed through Apple, and you must cancel there:

1. Open the App Store app on your Apple device (iPhone, iPad, or Mac).
   • Do not open the Vpnmojo app itself; you need the App Store app.
2. Tap on your profile icon in the top right corner.
   • On Mac, click your profile picture in the top right of the App Store window.
3. Tap or click "Subscriptions."
   • This shows all active subscriptions on your Apple account.
4. Find and tap "Vpnmojo" (or "Turbo VPN" if it is listed under that name).
   • You should see your plan and next billing date here.
5. Tap "Cancel subscription" or "Edit subscription."
   • If you see "Cancel subscription," tap it directly.
   • If you see "Edit," tap it first, then look for the cancel option on the next screen.
6. Confirm the cancellation when Apple asks.
   • You will see a final message saying your subscription ends on [date].
7. Take a screenshot of the confirmation.
   • Apple sends a confirmation email to your Apple ID address within minutes.

Warning: If you cancel the Vpnmojo app itself from your phone, your subscription does not cancel. You must follow the steps above through the App Store app.

Cancel Vpnmojo through google play store

If you subscribed to Vpnmojo on an Android device, your subscription is managed through Google Play, and you cancel there:

1. Open the Google Play Store app on your Android device.
   • Do not open the Vpnmojo app; you need the Play Store app.
2. Tap on your profile icon in the top right corner.
   • It usually shows your name or a picture.
3. Tap "Payments and subscriptions."
   • This may also be labeled "Manage subscriptions" or "Subscriptions."
4. Tap "Subscriptions" (if the previous step did not take you there directly).
   • You will see all active subscriptions linked to your Google account.
5. Find and tap "Vpnmojo" (or "Turbo VPN").
   • Check the renewal date and amount before proceeding.
6. Tap "Cancel subscription."
   • Google may ask why you are cancelling; you can skip this or answer.
7. Confirm by tapping "Cancel subscription" again.
   • You will see a final confirmation that your subscription ends on [date].
8. Take a screenshot of the confirmation.
   • Google sends a confirmation email to your Gmail address within an hour.

Pro tip: After cancelling, check the Google Play Store again within 24 hours. If Vpnmojo no longer appears in your active subscriptions, the cancellation is final.

What happens after you cancel Vpnmojo

Cancelling Vpnmojo is not the same as deleting the app. Once you cancel, you can still use the VPN service until your paid period ends, but your subscription will not renew after that date.

Your access after cancellation

You retain full VPN access until midnight on your renewal date. If your plan was set to renew on 15 August, you can use Vpnmojo normally until 14 August ends. On 15 August, your access stops, and you can no longer connect to the VPN.

If you want to delete the Vpnmojo app from your device immediately, you can do so. Deleting the app does not affect your cancellation status; it simply removes the software from your phone or computer.

Monitor your bank account and email

Watch your bank statement or credit card activity for the next 7 days. Your next billing date should pass without a charge. If a charge appears after you cancelled, contact your bank immediately and provide them with your cancellation screenshot.

Check your email (including spam and promotions folders) for any message from Vpnmojo or [email protected] within 24 hours. A proper cancellation confirmation email should arrive automatically. Stopee recommends setting a calendar reminder to check your account 3 days before what would have been your next billing date, just to be certain.

Refunds, chargebacks, and dispute resolution

Vpnmojo does not issue refunds for trial periods or for subscription fees already charged. However, Malaysian consumer law gives you the right to dispute an unauthorized or duplicate charge through your bank.

When you might qualify for a refund

You can request a refund if you cancelled before your billing date and Vpnmojo charged you anyway. You can also dispute the charge if you cancelled but did not receive a confirmation and the company has no record of your cancellation request.

If Vpnmojo charges you more than once for the same month or charges you after you provided valid proof of cancellation, file a dispute immediately. Contact your bank or credit card company and provide:

• Your cancellation screenshot showing the date and time.
• The confirmation email from Vpnmojo or the app store (if you received one).
• Bank statements showing the duplicate or unauthorized charge.
• Your account login details or plan name so the bank can verify your claim.

Escalation through your bank and FOMCA

If Vpnmojo refuses to acknowledge your cancellation or reverse a duplicate charge, your bank has the power to issue a chargeback. A chargeback reverses the transaction and shifts the burden of proof back to Vpnmojo. Most banks process chargebacks within 30 days.

If you face ongoing problems, you can lodge a formal complaint with the Federation of Malaysian Consumers Associations (FOMCA) or the Malaysian Communications and Multimedia Content Forum (MCMC). Stopee has seen both agencies take action against services that repeatedly fail to cancel subscriptions or process refunds.

Common mistakes when cancelling Vpnmojo

Cancellation mistakes are frustrating, and many stem from rushing or confusing one step for another. Understanding the most common errors means you can avoid them.

Mistakes that lead to unwanted charges

The biggest mistake is cancelling in the wrong place. If you subscribed through the App Store but cancel on the Vpnmojo website, your subscription remains active in Apple's system, and you will be charged again. Always cancel where you signed up.

Another common error is deleting the app and assuming the subscription is gone. The app is just software; your subscription lives in Vpnmojo's billing system or in the app store. Deleting the app does not touch the subscription at all.

Waiting until the last day before your billing date is risky. If you cancel on the morning your payment is due, processing delays could mean the charge goes through before your cancellation is processed. Cancel at least 2 days before your renewal date to leave a safety margin.

Not saving your cancellation confirmation is your weakest position if a dispute arises. Without proof, Vpnmojo can claim you never cancelled, and your bank will side with the company unless you can show written evidence. Take that screenshot before you close the browser.

Steps to recover if you are charged after cancellation

If you cancelled but were charged anyway, act fast. First, log back into your Vpnmojo account and check whether the subscription still shows as active. If it does, repeat the cancellation steps exactly. If it shows as cancelled but you were still charged, this is a billing error.

Contact Vpnmojo support at [email protected] immediately. Send them your cancellation screenshot, your bank statement showing the unauthorized charge, and a clear message requesting a refund. Be factual and calm; include the date you cancelled and the date you were charged.

Give Vpnmojo 5 business days to respond. If they ignore you or refuse, escalate to your bank and file a dispute. Your bank will contact Vpnmojo on your behalf, and the company will have to prove the charge was authorized.

Stopee's cancellation checklist for Vpnmojo

Use this checklist to confirm you have completed every step and protected yourself fully:

• Before cancellation: Take a screenshot of your plan and renewal date.
• Before cancellation: Write down your billing amount (RM41.91, RM209.63, etc.).
• Before cancellation: Identify where you subscribed (website, App Store, or Google Play).
• During cancellation: Log into the correct platform (not the app, but the website or app store).
• During cancellation: Navigate to subscription or billing settings.
• During cancellation: Click "Cancel subscription" and confirm the final prompt.
• After cancellation: Screenshot the confirmation message on screen.
• After cancellation: Wait for the confirmation email (check spam folder).
• After cancellation: Log back in 24 hours later and verify the subscription is gone.
• After cancellation: Monitor your bank statement until the renewal date passes.
• Safety net: If charged again, contact [email protected] with your screenshot.
• Final step: If Vpnmojo does not refund, file a chargeback through your bank.

When to cancel Vpnmojo and when to keep it

Sometimes the better choice is not to cancel. Consider your actual need for the service before making a final decision.

Contact details and support for Vpnmojo in malaysia

If you run into issues during cancellation or need to escalate a dispute, use the following contact information:

Vpnmojo support and company address

Support email: [email protected]

Support availability: 24/7 (email response times vary; expect 1-3 business days)

Company name: VPN Marketing (M) Sdn. Bhd.

Registered address: Bandar Puncak Alam, Selangor, Malaysia

Jurisdiction: Malaysian law applies to all Vpnmojo subscriptions and disputes

When you contact support, always include your email address associated with the account, the date you cancelled or were charged, and a screenshot of your bank statement or account dashboard. This speeds up their response.

Escalation contacts in malaysia

If Vpnmojo does not resolve your issue within 10 business days, escalate to:

• Federation of Malaysian Consumers Associations (FOMCA): [email protected] or visit fomca.org.my
• Your bank or credit card company: File a chargeback or dispute claim
• Malaysian Communications and Multimedia Content Forum (MCMC): For service quality complaints

Your next step: cancel Vpnmojo with confidence

Cancelling Vpnmojo takes less than five minutes if you follow the right steps and cancel in the right place. The key is knowing whether you subscribed on the website, through Apple, or through Google Play. Once you identify that, the cancellation process is straightforward.

Save your confirmation screenshot the moment you cancel. This single action protects you if anything goes wrong later. Monitor your bank account for the next 7 days, and if an unexpected charge appears, contact your bank immediately.

At Stopee, we understand that subscription services rely on auto-renewal to keep customers, which is why the cancellation path is often unclear. We have helped thousands of consumers cancel Vpnmojo and countless other subscriptions across Malaysia, and every cancellation started with understanding the process. You now have that understanding. Cancel today, verify tomorrow, and check your bank account one week later. That is the complete process.

If you need help with any other subscriptions or services in Malaysia, visit Stopee at stopee.com. We provide step-by-step cancellation guides for hundreds of companies, consumer rights information, and real support when companies try to make leaving difficult. Your money, your choice, your right to cancel.