Manage Booster

How to cancel Booster on your phone and stop recurring charges in malaysia

What Booster is and why you might want to cancel

Booster presents itself as a phone optimisation app designed to clean junk files, free up storage space, improve memory performance, and extend your battery life. The service operates as a recurring digital subscription through multiple platforms, not as a carrier add-on from Digi, Maxis, or Celcom. When you subscribe to Booster, you are paying for premium maintenance tools that renew automatically each billing cycle unless you take action to stop them yourself.

For Malaysia users, understanding what you are actually paying for is the first step toward confident cancellation. Booster offers tiered plans with monthly and annual billing options. The subscription is not a one-time purchase, which means charges will continue landing on your card every month or year until you cancel. At Stopee, we know that confusion about auto-renewal terms is one of the most common reasons people struggle to exit these services, so clarity upfront saves frustration later.

Booster subscription pricing in malaysia

Booster operates multiple subscription tiers with different price points. The exact amounts may vary depending on the platform you used to subscribe and any promotional offers applied at the time of purchase. Most users sign up through either the web account, Apple App Store, or Google Play Store, and each platform controls the billing independently.

Pro tip: Check your bank or credit card statement to confirm the exact amount and merchant name for Booster. This detail becomes crucial if you need to escalate a dispute with your payment provider later.

When cancellation makes sense for your situation

You should cancel Booster if the app no longer serves your needs, if you prefer free alternatives like built-in Android or iOS system cleaners, or if the monthly charge no longer fits your budget. Many Malaysian users find that their phones already include sufficient optimisation features natively, which means the premium subscription adds little real value over time.

Cancellation also applies if you subscribed during a free trial period and do not wish to convert to a paid plan. Some users discover they were charged after a trial ended without clear warning, and that is absolutely grounds for cancellation followed by a refund request. At Stopee, we advocate that you should never feel trapped by unclear terms, and your right to cancel within a reasonable timeframe is protected under Malaysian consumer law.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 provides you with explicit rights when dealing with subscription services like Booster. Understanding these rights empowers you during the cancellation process and protects you if the company resists or claims you cannot exit.

Consumer protection act 1999 and digital subscriptions

Under the Consumer Protection Act 1999, you have the right to cancel a subscription contract within a reasonable timeframe. The act protects you against unfair contract terms, hidden charges, and automatic renewals that lack clear consent. If Booster fails to provide transparent billing information or blocks your cancellation without valid reason, you have grounds to escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

The act also grants you the right to a refund if you cancel within the cooling-off period or if the service was not provided as advertised. If Booster charged you without clear authorisation, or if the app failed to deliver its promised performance, you can request a full or partial refund. Keep all screenshots, payment confirmations, and communication records, as these become your evidence if a dispute arises.

Escalation authority if Booster refuses to cancel

If Booster delays your cancellation, ignores your request, or continues charging after you have followed their process, contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA) or lodge a complaint with the Federation of Malaysian Consumer Associations (FMCA). These bodies have enforcement powers to compel companies to honour cancellation requests and reverse unlawful charges.

At Stopee, we advise documenting every step of your cancellation attempt. Screenshot your cancellation request, save email confirmations, note the date and time you submitted your cancellation, and record any responses from Booster support. If the company refuses, you have a clear paper trail to present to MDTCA, which strengthens your case significantly.

How to cancel Booster step by step

Your cancellation method depends entirely on where you originally subscribed. Booster operates across three main platforms, and each one has a different cancellation process. Cancelling on the wrong platform will not work, so identifying your subscription source is your essential first move.

Identify where you subscribed before you cancel

Before you attempt any cancellation, determine whether you signed up through the Booster website, Apple App Store, or Google Play Store. Each platform controls its own billing, which means you must cancel on the platform where you actually purchased the subscription. If you subscribed on the web but try to cancel through the App Store, your cancellation will fail because the App Store has no record of your subscription.

1. Open your email inbox and search for receipts from Booster, Apple, or Google.
   • Apple receipts come from [email protected] with subject lines mentioning "Your receipt for Booster".
   • Google receipts come from [email protected] with subject lines mentioning "Order confirmation" or "Your subscription to Booster".
   • Booster web receipts typically come from a help.booster.me or support address.
2. Check your payment method (credit card or bank statement) to see which merchant name appears alongside the charge.
   • Apple charges appear as "APPLE.COM" or "ITUNES.COM".
   • Google charges appear as "GOOGLE" or "GOOGLE.COM".
   • Direct Booster charges may appear as "BOOSTER" or a similar variant.
3. Open the Booster app on your phone and look for a "Subscription" or "My Plan" menu to confirm your current plan details.
4. Screenshot all of this information and save it to your device for reference during cancellation.

Cancel Booster through the apple app store (iPhone users)

If you subscribed on Apple App Store, you must cancel through Apple's own system. Booster itself cannot revoke an App Store subscription, so contacting Booster support alone will not work.

1. Open the Settings app on your iPhone and tap your profile name at the top.
   • If you use iOS 13 or later, your profile picture appears in the top right corner of Settings.
2. Tap "Subscriptions" from the menu options.
   • This section lists all active subscriptions managed through your Apple ID.
3. Locate "Booster" in the subscriptions list and tap it.
   • If you have multiple Booster subscriptions, select the one matching your current plan.
4. Tap "Cancel Subscription" or "Edit" followed by "Cancel".
   • Apple may ask you to confirm your reason for cancellation-select any option and proceed.
   • You will see a message confirming cancellation, typically stating "Subscription will end on [date]".
5. Screenshot the cancellation confirmation page as proof.
   • This screenshot protects you if Apple or Booster later claims the subscription was never cancelled.

Warning: Deleting the Booster app does not cancel your subscription. You must follow the steps above to actually stop the recurring charge. Many users mistakenly delete the app and believe they are cancelled, only to be charged again the following month.

Cancel Booster through google play store (Android users)

If you subscribed on Google Play Store, you cancel directly through Google's subscription management system, not through Booster itself.

1. Open the Google Play Store app on your Android phone.
   • Tap the profile icon in the top right corner.
2. Select "Manage my subscriptions" or "Payments and subscriptions".
   • The exact label varies depending on your Android version.
3. Find "Booster" in the active subscriptions list and tap it.
   • You will see your current plan, renewal date, and payment method.
4. Tap "Cancel subscription".
   • Google may prompt you with a feedback form asking why you are cancelling-this is optional.
   • Confirm your cancellation when prompted.
5. Take a screenshot of the confirmation message, which typically states "Your subscription to Booster has been cancelled".
   • Save this screenshot as proof for your records.

Pro tip: On Android, Google often offers a retention discount before you complete cancellation-a lower price to keep you subscribed. If the original price no longer suits you, accepting the discount is a valid alternative. However, if you truly want to exit, proceed with full cancellation rather than accepting a discounted renewal.

Cancel Booster through the web account

If you subscribed directly on the Booster website using a credit card or bank transfer, you cancel through your web account. This method applies only if you never used the App Store or Google Play to set up your subscription.

1. Visit the Booster website and locate the login page or sign-in option.
   • Use the email address and password associated with your account.
2. Once logged in, navigate to "My Subscriptions", "Billing", or "Account Settings".
   • The exact menu label depends on Booster's current website layout.
3. Locate your active subscription plan and select "Cancel" or "Manage Subscription".
   • You may see options to pause, downgrade, or cancel-select "Cancel" specifically.
4. Follow any confirmation prompts and select "Confirm Cancellation" when asked.
   • Booster may ask for feedback on why you are cancelling-providing honest feedback helps the company improve, but it is optional.
5. Screenshot the final confirmation page showing "Your subscription has been cancelled" or similar wording.
   • Also save any confirmation email Booster sends to your inbox.

Warning: Some users report that the web cancellation page is deliberately difficult to find. If you cannot locate a cancellation option after logging in, contact Booster support directly at help.booster.me or through the in-app chat function. Document your cancellation request in writing so you have proof of your attempt if billing disputes arise later.

What happens immediately after you cancel

Once your cancellation is confirmed, the charge will stop, but your access typically continues until the end of your current billing period. This means you should cancel as soon as you decide to exit, even if your renewal date is weeks away.

Access and billing timeline after cancellation

Most subscription services follow this pattern: you cancel today, your current subscription remains active until the renewal date, and no new charge occurs after that date. For example, if your monthly renewal is on the 15th of each month and you cancel on the 1st, you retain full access until the 15th, then lose access after that date when the subscription expires.

Booster operates under the same model. Your app will continue functioning normally until your paid period ends, at which point it either downgrades to a free version (if one exists) or stops working entirely. You can continue using all premium features you paid for right up until the expiration date.

Verify cancellation with your payment provider

After Booster confirms your cancellation, contact your bank or credit card issuer and request they block any future charges from Booster. This creates a second layer of protection if Booster mistakenly tries to bill you again. Many Malaysian banks offer free subscription management tools through their apps, so check your bank's platform as well.

At Stopee, we recommend this step especially if you had any friction with Booster during the cancellation process. If the company resisted your cancellation or seemed unclear about honouring it, proactively blocking the merchant prevents unwanted charges before they occur. You can always unblock the merchant later if you decide to resubscribe.

Refunds and what you are entitled to claim

Whether Booster will refund your subscription depends on when you cancel and whether the service met its advertised promises. Malaysian consumer law gives you specific rights to refunds in certain situations.

Refund eligibility and timeline

You are entitled to a full refund if you cancel within a reasonable cooling-off period, typically 14 days from the date of purchase. If you subscribed to Booster and realised within two weeks that you no longer wanted the service, contact Booster support and request a full refund citing your right to a cooling-off period under the Consumer Protection Act 1999.

You are also entitled to a partial or full refund if Booster failed to deliver as advertised-for example, if the app caused performance problems instead of improving them, or if billing terms were unclear at the time of subscription. Document any failures with screenshots showing poor app performance or unmet promises. This evidence strengthens your refund claim significantly.

If you cancel after the cooling-off period, Booster may offer a pro-rata refund for the unused portion of your subscription. For example, if you paid for a full month but cancelled after ten days, you may recover the remaining twenty days' worth of credit. Ask Booster support about this option explicitly-the company will not always offer it automatically.

How to request a refund from Booster

1. Gather all evidence: your subscription confirmation email, proof of payment, screenshot of the cancellation, and any documentation of service failure.
   • Include the exact date you subscribed and the amount paid.
2. Contact Booster support through help.booster.me or the in-app support chat.
   • State clearly: "I am requesting a refund for my subscription cancelled on [date]. I am entitled to this refund under the Consumer Protection Act 1999."
3. Specify the reason for your refund request:
   • "Cancellation within cooling-off period" (if within 14 days of purchase)
   • "Service did not meet advertised standards" (if the app failed to perform)
   • "Unauthorised or unclear billing" (if you were charged without proper consent)
4. Request a timeframe for the refund-most companies process refunds within 7-14 business days.
   • Ask for a confirmation email or ticket number so you can track the refund status.
5. If Booster refuses the refund, escalate to MDTCA with copies of all communication.
   • At Stopee, we know that companies often reverse their initial refusal when you involve a consumer authority.

Pro tip: If Booster processed your refund through the app store or Google Play, the refund may take longer to appear in your bank account because the payment chain involves multiple intermediaries. If you have not received your refund within 21 days of Booster issuing it, contact your bank directly and ask them to trace the refund status.

Common mistakes people make when cancelling Booster

Cancelling a subscription feels straightforward until you actually try it, and small mistakes can leave you paying for months longer than intended. Here are the traps that trap most users.

Mistake one: deleting the app instead of cancelling the subscription

This is the single most common error. You delete the Booster app from your phone believing that stops the charges, but the subscription remains active in the background. Your card continues to be billed every month because the app store or web platform still has your subscription recorded as active. The app itself is just the interface-cancelling the app does nothing to the underlying subscription.

To avoid this mistake, follow the platform-specific steps outlined earlier in this guide before you ever delete the app. Cancel the subscription first through Apple, Google, or the Booster website. Once you receive a cancellation confirmation, then delete the app if you wish.

Mistake two: cancelling on the wrong platform

If you subscribed through the App Store but try to cancel on Google Play, your cancellation will have no effect because Google has no record of your subscription. Similarly, if you signed up on the Booster website but attempt to cancel through Apple, Apple cannot cancel a subscription it never managed. The platform where you subscribed is the only platform where cancellation works.

Check your payment receipts and your original confirmation email to identify the correct platform. If you are unsure, contact Booster support and ask them directly: "I subscribed to Booster on [date]. Which platform is my subscription active on-Apple App Store, Google Play Store, or your website?" They will clarify this instantly.

Mistake three: not screenshotting your cancellation confirmation

If a billing dispute arises later and Booster claims your subscription was never cancelled, you have no proof unless you saved a screenshot. The company may delete your cancellation record, claim system errors occurred, or simply deny receiving your cancellation request. A screenshot showing the date and time of your cancellation with the company's own confirmation message is undeniable evidence that holds up in disputes with your bank or with consumer authorities.

At Stopee, we always recommend capturing screenshots of every key step: your subscription details, your cancellation request, and the final cancellation confirmation. Store these screenshots in a folder on your phone or cloud storage service. If three months later you are incorrectly charged again, you have instant proof to show your bank that you cancelled in good faith.

Mistake four: cancelling too close to the renewal date

If your renewal is scheduled for tomorrow and you cancel today, the charge may process before your cancellation takes effect. Most payment systems process charges on the renewal date before checking subscription status. To be safe, cancel at least three to five days before your renewal date to give the system time to register your cancellation and prevent the charge.

Check your renewal date the moment you decide to cancel. If it is sooner than five days away, you may end up paying for another cycle. If this happens, do not worry-submit a refund request immediately, explaining that you attempted to cancel but the renewal charged before your cancellation could process. Many companies will honour a refund in this scenario because the timing was beyond your control.

After cancellation: protect yourself going forward

Once your Booster subscription is truly gone, your next goal is preventing surprise charges and avoiding similar situations in the future. A few simple habits make this easy.

Monitor your bank statements monthly

Set a reminder on your phone to check your bank statement every 10th of the month. Scan for any Booster charges or suspicious merchants. If you spot an unexpected Booster charge, report it to your bank immediately as an unauthorised transaction. The sooner you report the charge, the faster your bank can reverse it and investigate why Booster continued billing after cancellation.

Many Malaysian banks now offer transaction alerts via SMS or app notification. Enable alerts for any subscription services so you are notified immediately if a charge occurs. This early warning system often saves users hundreds of ringgit over time.

Review your active subscriptions quarterly

Every three months, log into Apple, Google, and any other platforms where you maintain accounts, and review your active subscriptions. Delete any services you no longer use. At Stopee, we have helped thousands of consumers discover forgotten subscriptions costing RM 30-50 per month each-small charges that add up to RM 500 or more per year. A ten-minute quarterly check protects your budget substantially.

Use your bank's subscription management tools

Many Malaysian banks, including Maybank, CIMB, and Public Bank, now offer built-in subscription management dashboards. These tools show all your active subscriptions in one place and let you cancel them directly through your bank's app. Using your bank's tools creates a backup layer of control and makes tracking subscriptions far simpler than trying to remember which app or website you used.

Booster cancellation checklist

Use this checklist to confirm you have covered every step before, during, and after your cancellation.

Contact information and escalation

If you encounter resistance during cancellation or if Booster continues charging after you have cancelled, escalate through these official channels.

Booster support

Booster operates a help centre at help.booster.me where you can submit support tickets and access live chat during business hours. For Malaysia, local time support operates approximately 9:00 AM to 5:00 PM MYT, Monday to Friday. Support response times vary, so email is recommended over chat for cancellation requests-email creates a written record and is harder for the company to dismiss.

Consumer protection escalation

If Booster refuses to honour your cancellation or refund request, file a formal complaint with:

• Ministry of Domestic Trade and Consumer Affairs (MDTCA): Handles subscription disputes and unfair billing practices. Submit complaints online at www.kpdnhep.gov.my or visit a local office.
• Federation of Malaysian Consumer Associations (FMCA): Provides free advice and mediation services. Contact them at +603-4101 4584 or visit their office in Kuala Lumpur.
• Your bank's dispute resolution team: If Booster charged you after cancellation, your bank can reverse the charge and investigate the merchant directly.

At Stopee, we know that involving a consumer authority often resolves disputes quickly. Companies take complaints to MDTCA seriously because they risk penalties and reputation damage. Your cancellation becomes far more likely to succeed once you escalate to an official body.

Summary and next steps

Cancelling Booster on your phone is straightforward once you identify where you subscribed. Whether you use Apple App Store, Google Play Store, or the Booster website, the process takes fewer than five minutes and prevents all future charges. The key is acting before your renewal date and screenshotting your confirmation so you have proof if billing disputes arise.

Your consumer rights under the Malaysian Consumer Protection Act 1999 protect you fully. You can cancel without penalty, request a refund if you act within 14 days, and escalate to MDTCA if Booster resists. Your bank also stands ready to reverse any unauthorised charges that occur after cancellation.

Stopee has helped thousands of consumers cancel unwanted subscriptions by providing clear, step-by-step guidance and consumer protection information. If you are concerned about other recurring charges on your account or need help with additional subscription services, Stopee remains your trusted resource for cancellation and refund support across Malaysia. Start your cancellation today using the platform-specific steps in this guide, and monitor your bank statements closely over the next 30 days to ensure charges have truly stopped.