Manage Device Tracker Plus

How to cancel Device Tracker Plus in malaysia without losing money

What is Device Tracker Plus and why you might want to cancel

Device Tracker Plus is a recurring mobile phone tracking subscription marketed with a 7-day free trial that converts automatically into a paid plan unless you cancel before day 7 ends. You pay for ongoing access to live location tracking, automatic place alerts, and full location history-not a one-time purchase. The service operates under Boston Digital Limited, based in Hertford, England, which means your contract falls under English law rather than Malaysian consumer protections.

The frustration many Malaysian users feel is completely valid. The sign-up process looks straightforward, but the cancellation side remains unclear on the official website. You might discover unexpected charges on your card statement weeks after your trial ended, especially if you missed the automatic renewal deadline. At Stopee, we've helped thousands of consumers understand exactly where their money goes and how to stop charges before they happen.

How the free trial works and what triggers the charge

When you create a Device Tracker Plus account, you receive 7 days of free access. Your credit or debit card is on file from day one, even though no charge appears initially. Unless you actively cancel within those 7 days, the system automatically converts your trial into a paid subscription on day 8. You then get charged for your chosen billing cycle: monthly, quarterly, or bi-annual plans are all available.

Many people assume they have more time or that cancellation happens automatically. It does not. The company's own terms state: "Subscriptions automatically renew at the end of each billing period unless cancelled in advance." This is where the trap sits for users who only check their card statements monthly. By the time you notice the charge, you've already paid for at least one full billing cycle.

The Device Tracker Plus operator and malaysian support gaps

Boston Digital Limited operates Device Tracker Plus from England, and there is no published Malaysian office, local phone line, or local support team. Your only direct contact is email support at [email protected], and the company commits to responding within 24 hours. However, email support alone creates delays-especially if the company disputes your refund request or claims you cancelled too late.

Currency conversion is another friction point. Pricing is not clearly published in Malaysian Ringgit (RM), so your card issuer converts foreign charges, adding hidden fees on top of the subscription cost. You see a charge in your statement but no clear breakdown of the original price versus the conversion markup.

Your consumer rights when cancelling Device Tracker Plus

Malaysia's Consumer Protection Act 1999 protects your right to fair treatment when buying services, including digital subscriptions. This law gives you grounds to challenge Device Tracker Plus if the company fails to deliver promised cancellation processes or if charges continue after you cancel.

What the consumer protection act 1999 covers

Under this legislation, Device Tracker Plus must provide you with accurate information about billing cycles and cancellation procedures before you purchase. The company cannot use unclear language to hide automatic renewal terms. If you can prove the cancellation process was deliberately hidden or broken, you have legal standing to dispute the charge and demand a refund.

Additionally, the Act protects you against unfair contract terms. Automatic renewal clauses must be transparent and easy to reverse. If Device Tracker Plus makes cancellation harder than sign-up, that may breach the Act. The company also cannot charge you for access after you have successfully cancelled, even if a system error occurs on their side.

How to escalate if Device Tracker Plus refuses to refund you

If the company ignores your cancellation request or refuses a refund, your first escalation point is Malaysia's Federation of Malaysian Consumer Associations (FMCA) or the Domestic Trade and Cost of Living Ministry (KPDN). You can file a formal complaint describing the charge and your cancellation attempt. These authorities can pressure the company to comply with Malaysian consumer law.

Document every email you send to [email protected] and every response you receive. Take screenshots of your account dashboard showing the cancellation request and the subsequent charge. This evidence becomes crucial if the complaint reaches KPDN or if you pursue a chargeback with your bank.

Methods to cancel Device Tracker Plus and which one works best

Device Tracker Plus offers three cancellation routes depending on where you originally purchased the subscription. Using the wrong route is one of the most common mistakes-many users cancel through the app but the subscription renews because the payment is linked to the app store. Here's how to identify your purchase method and cancel correctly.

Cancellation through the web account dashboard

If you signed up directly on devicetrackerplus.com using your email and credit card, you must cancel through the web dashboard. This is the most direct route and gives you the clearest paper trail. Open a web browser (not the app) and log in to your account at devicetrackerplus.com. Navigate to Account or Dashboard, then look for Subscription or Billing settings. Select the option to cancel or manage your subscription. The company confirms you have cancelled and sends a confirmation email within 24 hours.

Pro tip: Before you click cancel, screenshot the entire subscription page showing your current plan and billing date. This serves as proof if the company claims you never cancelled or if charges continue.

Cancellation through apple app store (iPhone)

If you downloaded Device Tracker Plus on your iPhone and subscribed through the app, Apple is your billing provider, not Device Tracker Plus directly. You must cancel within the App Store settings, not through the Device Tracker Plus app itself. Go to Settings on your iPhone, tap your Apple ID at the top, select Subscriptions, find Device Tracker Plus, and tap Cancel Subscription. Apple processes the cancellation immediately and sends you a confirmation email.

Warning: Deleting the Device Tracker Plus app does not cancel your subscription. You can delete the app, but Apple will still charge you on renewal day unless you cancel through Settings first.

Cancellation through google play (Android)

Android users who subscribed through Google Play must cancel via the Google Play app or website, not through Device Tracker Plus itself. Open the Google Play app on your Android device, go to Account, then Subscriptions, find Device Tracker Plus, and tap Cancel Subscription. Google processes this immediately and sends confirmation to your registered email address.

Pro tip: If you cannot find the subscription in Google Play, it may be linked to a different Google account. Check which email address is registered with the device and try again with that account.

Step-by-step cancellation walkthrough for each platform

Follow these exact steps for your specific purchase method to ensure your cancellation processes correctly and you receive confirmation.

Web dashboard cancellation steps

1. Open a web browser and visit devicetrackerplus.com
2. Log in using your email address and password
   • If you have forgotten your password, use the "Forgot Password" link to reset it
3. Navigate to your Account or Profile section
   • Look for icons or links labeled "My Account", "Dashboard", or "Settings"
4. Find the Subscription or Billing section
   • This may be under a separate tab or dropdown menu
5. Locate the option to "Cancel Subscription", "End Subscription", or "Manage Billing"
6. Click the cancel button and confirm the action when prompted
   • The system may ask why you are cancelling; answer honestly but briefly
7. Screenshot the confirmation page showing your cancellation has been processed
8. Check your email within 24 hours for a confirmation message from Device Tracker Plus
9. Do not close your browser until you see the final confirmation message on screen

Apple app store cancellation steps

1. On your iPhone, open the Settings app
2. Tap your name at the very top of the Settings menu
   • If you see "iCloud" instead of your name, tap iCloud first
3. Select "Subscriptions" from the menu
   • If you cannot find Subscriptions, scroll down and look under "Media & Purchases"
4. Find "Device Tracker Plus" in the list of active subscriptions
5. Tap "Device Tracker Plus" to open its details
6. Tap "Cancel Subscription" and confirm the action
   • Apple will show you the refund date and final access date
7. Take a screenshot of the cancellation confirmation
8. Check your email for an order confirmation from Apple

Google play cancellation steps

1. Open the Google Play app on your Android device
2. Tap the profile icon in the top right corner
3. Select "Subscriptions" from the menu
4. Find "Device Tracker Plus" in your active subscriptions list
5. Tap on Device Tracker Plus to open its details
6. Tap "Cancel Subscription" and follow the prompts
   • Google will ask if you want to keep using Device Tracker Plus; select "No"
7. Confirm the cancellation when prompted
8. Screenshot the confirmation page showing your subscription status as "Cancelled"
9. Check your email for a cancellation confirmation from Google Play

What happens after you cancel Device Tracker Plus

Cancellation can feel uncertain because access doesn't stop immediately for some users. Understanding what happens next removes the anxiety and helps you verify the cancellation actually worked.

Immediate access and refund timelines

Once you cancel, your access to Device Tracker Plus ends on your current billing cycle's final day. If you cancel on day 10 of a monthly plan that renews on day 30, you retain access until day 30, then access stops. You do not receive a refund for the current billing period you have already paid for, unless you cancel within the first 14 days of a new charge.

Refund eligibility depends on when you cancel relative to your most recent charge. If you cancel within 14 days of a charge appearing on your card, you have grounds to request a refund under distance selling rules (the subscription was sold online). Contact [email protected] directly and request a refund, citing the Consumer Protection Act 1999. Include your cancellation date and the charge date as evidence.

Pro tip: If the company refuses a refund, contact your bank's dispute resolution team and file a chargeback claim within 120 days of the charge. Banks take subscription cancellation disputes seriously and often reverse charges automatically.

Confirming your cancellation stuck

One week after your expected final billing date, log back into your Device Tracker Plus account (if web-based) or check your billing settings in the App Store or Google Play. Verify that your subscription no longer appears in your list of active subscriptions. If it still shows as active, contact [email protected] immediately with your original cancellation confirmation email and ask why the system did not process your request.

Check your bank or card statement two weeks after your expected final charge date. If a charge appears after you cancelled, this is a billing error. Report it to your bank and dispute the charge within 120 days. Provide your cancellation proof as evidence.

Pricing breakdown and cost comparison

Device Tracker Plus pricing varies by billing cycle, and Malaysian users often face hidden currency conversion fees. Here's what you pay across different plans.

All prices are converted from GBP to MYR at the current exchange rate plus your bank's conversion markup (typically 2-5%). Your actual charge may be higher or lower depending on the day you sign up. This is why reading your card statement carefully matters-the amount charged may not match the advertised price exactly.

Common mistakes people make when cancelling Device Tracker Plus

Cancellation frustration is real, and the most frequent mistakes stem from simple oversights-many of which you can avoid right now.

Cancelling through the wrong platform

The biggest single mistake is cancelling through the app or website when you originally subscribed through the App Store or Google Play. These are separate billing systems. If you subscribed via Apple App Store but cancel through the Device Tracker Plus website, your subscription renews because Apple still has your billing details on file. You end up charged twice-once through Apple and again through the website-creating confusion and double billing.

Before you cancel, open your original purchase confirmation email from the company. It clearly states whether the purchase was made through your web account, the App Store, or Google Play. Match that method exactly when you cancel.

Missing the 7-day free trial deadline

The 7-day trial converts automatically on day 8 if you do not cancel by midnight on day 7. Many users count wrong or assume they have more time. "Day 1" is the day you sign up, so "day 7" is six days later. If you signed up on Monday, your final trial day is Sunday, and the charge hits on Monday morning.

Set a phone reminder for day 5 of your trial with an alert saying "Cancel Device Tracker Plus by tomorrow." This gives you a 48-hour buffer and removes the stress of a last-minute rush.

Cancelling but not confirming receipt

You cancel through the dashboard or app, see a screen that looks like confirmation, and assume you're done. Hours or days later, a charge appears on your card. The reason: the system registered your request but the company never actually processed it. Your cancellation sat in a queue or got lost in their support system.

Always wait for a second confirmation. After you click "Cancel Subscription," the screen shows you a message saying your cancellation is "pending" or "confirmed." Do not leave this page until you see the word "confirmed" or "cancelled." Then check your email within 24 hours for a confirmation message from Device Tracker Plus, Apple, or Google. If you don't receive an email, contact [email protected] the same day and ask for written confirmation that your cancellation has been processed.

Forgetting to check your card statement

The most heartbreaking mistake is cancelling successfully but then forgetting to verify the charge stops. Weeks later, you discover you've been charged three or four times after cancellation because of a system error on their side.

Mark your calendar for the day after your expected final charge date. Log into your bank or card app and check the statement. If a charge appears, take a screenshot immediately and contact your bank's dispute team. The faster you report it, the faster you get your money back.

After cancellation: what to do if charges continue

If you cancelled but Device Tracker Plus continues to charge you, you have clear steps and legal backing to recover your money.

Step one: contact Device Tracker Plus directly

Email [email protected] with the subject line "Cancellation Not Processed - Unauthorized Charges After [Date]." Include your account email, the date you cancelled, your cancellation confirmation screenshot, and the dates of all unauthorized charges. Ask for a full refund and a written explanation of why the charge continued. The company must respond within 24 hours according to their terms.

Step two: dispute through your bank or card issuer

If Device Tracker Plus does not respond or refuses to refund within 48 hours, contact your bank. Call the customer service number on the back of your card and request a dispute or chargeback for the unauthorized charges. Tell the bank you cancelled the subscription and provide your cancellation proof. Banks treat recurring billing disputes very seriously and often reverse charges without requiring further investigation.

The bank must respond to your dispute within 30 days. Most banks resolve recurring billing disputes in favor of the customer because the burden of proof falls on the merchant, not you.

Step three: file a complaint with KPDN

If your bank chargeback fails or the company refuses to engage, file a formal complaint with Malaysia's Domestic Trade and Cost of Living Ministry (KPDN) or the Federation of Malaysian Consumer Associations (FMCA). You can do this online at kpdn.gov.my. Provide your cancellation proof, bank evidence, and all email correspondence with Device Tracker Plus. KPDN can order the company to refund you and impose penalties if they find the company breached the Consumer Protection Act 1999.

Pro tip: Keep all documentation-emails, screenshots, bank statements, and cancellation confirmations-in a single folder for at least 12 months after cancellation. This evidence becomes your strongest leverage if you need to escalate.

Should you cancel Device Tracker Plus: the pros and cons

Before you cancel, consider whether the service still meets your needs. Here's an honest breakdown to help you decide.

If you're on the fence about cost, check whether your phone's built-in location services meet your needs. Apple's Find My for iPhone and Google's Find My Mobile for Android are free, require no subscription, and offer basic tracking without the recurring charge. Device Tracker Plus adds features like automatic place alerts and detailed location history, but these aren't essential for most users.

Cancellation checklist before you start

Before you attempt cancellation, tick off this checklist to avoid delays and confusion.

1. Locate your original purchase confirmation email and confirm whether you subscribed via web, App Store, or Google Play
2. Check your billing date on your latest card or bank statement
3. Count your free trial days and confirm your final trial date
4. Open your Device Tracker Plus account or app subscription settings and take a screenshot of your current plan
5. Note the email address you use for your Device Tracker Plus account
6. Confirm you have access to the email address so you receive cancellation confirmation within 24 hours
7. Clear your browser cache if you plan to use the web dashboard (this prevents login issues)
8. Gather the contact details for your bank in case you need to dispute a charge after cancellation
9. Set a phone reminder for one week after your expected final charge date to verify the charge did not process

How stopee helps you cancel Device Tracker Plus and get refunds

At Stopee, we understand the frustration of unclear cancellation processes and unwanted charges. We've built our platform to give Malaysian consumers clear, step-by-step guidance for cancelling any subscription-including Device Tracker Plus-and recovering money if the company fails to process your request correctly.

Stopee has helped thousands of consumers in Malaysia cancel Device Tracker Plus, identify their rights under the Consumer Protection Act 1999, and escalate disputes with KPDN when necessary. Our specialists know the exact language to use when emailing [email protected], how to structure a bank dispute, and what evidence KPDN requires to force a refund.

Visit Stopee (stopee.com) to access free cancellation templates, contact escalation guides, and live support from our team. We'll review your cancellation situation and advise whether you have grounds to demand a refund even after your billing cycle has ended. Stopee removes the stress from subscription cancellation, so you keep more of your money and regain control of your recurring charges.

Device Tracker Plus contact details and escalation addresses

Use these contact details for cancellation requests and refund disputes.

Primary contact for cancellation

Email: [email protected]

Response time: 24 hours (according to company terms)

Preferred method: Email with subject line "Subscription Cancellation Request - [Your Account Email]"

Company operator and registered address

Company: Boston Digital Limited

Postal address: Hertford, England (no Malaysian office)

Jurisdiction: English law (not Malaysian law-this is a key limitation if disputes arise)

Escalation if Device Tracker Plus refuses to respond

Malaysia Consumer Authority: Domestic Trade and Cost of Living Ministry (KPDN)
Website: kpdn.gov.my
Submit a formal complaint online using their complaint portal and cite the Consumer Protection Act 1999.

Alternative escalation: Federation of Malaysian Consumer Associations (FMCA)
Website: fmca.org.my
Phone: +60 3 4101 6000

Your bank's dispute resolution team

Contact the customer service number on the back of your card. Request a chargeback or dispute for unauthorized recurring charges after cancellation. Provide your cancellation proof and ask the bank to reverse all charges processed after your cancellation date.

Stopee recommends keeping all documentation for 12 months and backing it up in a secure cloud folder. If Device Tracker Plus disputes your chargeback claim, you can forward this evidence directly to your bank's dispute team and KPDN.

Cancelling Device Tracker Plus is straightforward when you follow the right steps and know your rights under Malaysian consumer law. Stopee has guided countless users through this exact process and recovered thousands of ringgit in unwanted charges. Your money matters, your time matters, and you deserve a subscription service that respects your cancellation request. Start your cancellation today, and if you face any resistance, contact Stopee at stopee.com for expert support.