Manage Talku

How to cancel Talku and avoid surprise charges on your phone bill

What Talku is and why malaysians subscribe

Talku is a calling and texting app that lets you make and receive calls over WiFi or mobile data using a virtual phone number. Unlike deleting the app, cancelling Talku properly means stopping the recurring subscription charge that appears on your bill each month.

Understanding talku's subscription model in malaysia

You don't pay for the app itself. Instead, you pay for a phone number plan that renews automatically every month. On the Malaysian App Store, the most common subscription is a Malaysia phone number plan at RM9.99 per month, plus an optional ad-free add-on at RM1.99 per month. Some users also subscribe to international numbers (such as US, UK, or Canada) which cost around RM24 monthly when converted from USD pricing.

The confusion happens because many Talku users delete the app thinking they've cancelled, then wake up to another charge on their next billing date. The app removal and the subscription cancellation are two completely separate actions. You need to cancel the subscription first, then delete the app if you want to remove it entirely.

How Talku charges work in malaysia

Your billing method matters more than you might think. If you subscribed through the Apple App Store, your payment is controlled by Apple, not Talku directly. If you used Google Play, Google handles your billing. If you subscribed through the Talku app itself using in-app purchase, Talku manages the charge directly. This is why your cancellation path changes depending on where you signed up.

Your monthly renewal date is fixed. If you subscribe on the 15th of each month, you'll be charged on the 15th every month until you cancel. Cancelling on the 16th won't stop the next charge. The sooner you act, the sooner you stop the cycle and protect your next billing date.

Malaysian consumer rights when cancelling Talku

Your protection under the consumer protection act 1999

Malaysia's Consumer Protection Act 1999 protects you when you contract with Talku for a subscription service. You have the right to accurate information about the service, the right to cancel without hidden penalties, and the right to a refund if the service breaches its terms or fails to deliver what was advertised.

If Talku continues charging you after you've submitted a cancellation request through their support channel, you have grounds to dispute the charge with your bank or payment provider. Document your cancellation request (screenshot it), the date you submitted it, and any response from Talku support. This trail protects you if you need to escalate to a chargeback.

Your escalation path if Talku refuses to refund

If Talku ignores your cancellation request or refuses a legitimate refund, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). Stopee recommends keeping all communication records: emails to support, screenshots of your account settings, and proof of payment. KPDNHEP takes subscription abuse seriously and can pressure the company to act.

You also have the right to dispute charges through your bank. Contact your bank's dispute team and explain that you cancelled the service but were charged anyway. Provide your cancellation request date and any confirmation number. Most banks will reverse unauthorized recurring charges within 7 to 14 business days, and Talku will need to prove you owed the charge.

The three ways to cancel Talku

Method one: cancel through apple app store (if you subscribed via iPhone)

This is the most direct route for iPhone users. Your subscription lives inside Apple's system, not inside the Talku app itself. You cancel it from your iPhone's Settings, not from Talku.

1. Open the Settings app on your iPhone
   • Do not open Talku itself
2. Tap your name at the top of the screen (your Apple ID profile)
3. Select "Subscriptions"
4. Look for and tap "Talku" in the list of active subscriptions
5. Tap "Cancel Subscription" or "Cancel Free Trial" (whichever appears)
   • Apple will ask you to confirm and may offer a discount to keep you - ignore this and proceed to cancel
6. You'll see a confirmation message; screenshot this for your records
7. Verify the status now shows "Expires on [date]" instead of "Renews on [date]"

Pro tip: Your access to Talku continues until the current billing period ends. You won't lose your number or service immediately. You have until that expiry date to download your call history or export any data you need.

Method two: cancel through google play store (if you subscribed via android)

Android users manage subscriptions in the Google Play Store app, the same way iPhone users go through Apple Settings. The process is similar but takes place in a different location.

1. Open the Google Play Store app on your Android phone
2. Tap your profile icon in the top right corner
3. Select "Manage subscriptions"
4. Find and tap "Talku" in your active subscriptions list
5. Tap "Cancel subscription"
6. Select your reason for cancellation (optional) and confirm
   • Google will try to offer discounts or pauses - select "Cancel anyway" to proceed
7. Wait for the confirmation screen and take a screenshot
8. Return to the Google Play Store app and verify that Talku now shows "Expires on [date]"

Warning: Do not uninstall the Google Play Store app. You need access to it to manage your subscription. Only delete the Talku app itself once the subscription is cancelled.

Method three: cancel through talku's support page (if unsure of your payment method)

If you're not sure whether you subscribed through Apple, Google, or directly inside the app, use Talku's support channel. This is also your backup route if the app-store methods above don't show a Talku subscription in your list.

1. Visit Talku's support page in your browser
   • Alternatively, open the Talku app, tap the menu or settings icon, and look for "Help" or "Support"
2. Select or tap the option to submit a cancellation or billing request
3. Fill in your account email address, the phone number linked to your Talku account, and your request
   • Example: "I want to cancel my Talku subscription and stop all recurring charges effective immediately"
4. Include the phone number you're subscribed to and your current plan name (Malaysia number, ad-free add-on, etc.)
   • Take a screenshot of your subscription screen and attach it or reference it in your message
5. Submit the request and note the date and time you sent it
   • Take a screenshot of the submission confirmation, if shown
6. Wait for a response email within 3 to 5 business days
   • Talku should send a confirmation that your subscription has been cancelled

Pro tip: Save and print any response email from Talku support. This is your proof of cancellation if a charge appears later. Stopee recommends keeping this record for at least 6 months in case you need to dispute a chargeback.

What happens immediately after you cancel Talku

Your access and your refund timeline

Once you cancel, your Talku subscription will no longer renew after the current billing period ends. You keep full access to your number and all features until that date arrives. Your next bill will not come through.

Refunds are rare for subscription services. If you cancel midway through a billing cycle, you won't get a refund for the remaining days. However, if Talku charged you twice in the same month, or if you cancelled before your billing date and were still charged, you have a legitimate refund claim. Contact Talku support with proof (your cancellation request date and the charge date) and escalate to your bank's dispute team if Talku refuses.

After your subscription expires

Your Talku account will remain active but your phone number plan will stop. You can still log in to the app to view your call history or export data. Your virtual phone number will be released and may be reassigned to another user, so if you needed to keep it, renew the subscription before the expiry date.

If you don't need the app anymore, now is the time to delete it from your phone. Open App Store or Google Play, find Talku, and select "Uninstall" or "Delete". Deleting the app does not cancel any remaining subscription, so make sure you've completed one of the three cancellation methods above first.

Talku pricing in malaysia at a glance

Common mistakes that stop your cancellation from working

It's frustrating when you think you've cancelled but the charge keeps coming. The three biggest slip-ups are easy to avoid once you know what to watch for.

Mistake one: deleting the app without cancelling the subscription

Removing the Talku app from your phone does absolutely nothing to stop the recurring charge. Your subscription is tied to your Apple ID, Google account, or Talku account, not to the app file on your phone. You can delete the app today and still be charged next month. Many users make this mistake and only realize it when the unexpected charge appears on their statement.

Always cancel the subscription through the method above first. Only then delete the app if you want to remove it from your phone.

Mistake two: not confirming the cancellation in writing

If you call Talku support by phone (which is rare in Malaysia) or chat with a support agent verbally, follow up with a written cancellation request email. Verbal confirmations leave no proof. If a charge appears later and you tell your bank "I cancelled verbally," the bank will ask for documentation. Stopee recommends always submitting a written request through the support page or email, then saving the confirmation number or response.

Mistake three: cancelling on the wrong platform

If you subscribed through Apple, cancelling inside the Talku app won't work. If you subscribed through Google, trying to cancel in Apple Settings will have no effect. Check your last receipt or your email statement to see which company charged you (Apple, Google, or Talku directly). Then cancel through that same platform. If you're unsure, use the Talku support method (Method Three) and let them handle the technical side.

Checklist before and after cancelling Talku

Why stopee can help you cancel faster and safer

Cancelling subscriptions on your own works, but it's easy to miss a step or choose the wrong method. Stopee has helped thousands of consumers cancel Talku and similar services by walking them through the exact steps, checking their proof, and escalating to banks or authorities if the company refuses to comply.

At Stopee, we keep a record of your cancellation so if a surprise charge appears later, you have an independent witness to your cancellation date and request. We also know which companies push back and which respond quickly. Stopee tracks refund success rates and can advise you on the fastest path for your specific situation.

Whether you're cancelling because Talku is too expensive, you no longer need the virtual number, or you're switching to a different service, Stopee's mission is to make sure the company listens and the charge stops. Many users find Stopee after they've already tried cancelling on their own and failed. Don't let that be you. Let Stopee guide you through cancellation from the start, and you'll have clarity and protection throughout the process.

Talku contact and support address

Where to reach Talku for cancellation requests

Talku's primary support channel in Malaysia is through their web-based help page. Visit Talku Support to submit a cancellation request. You can also access support within the app by tapping your menu or settings, then selecting "Help" or "Contact Support".

No public phone number, live chat, or Malaysia-based office address has been verified for Talku. Email and web submission are your best routes. Always note the date and time you submit your request and save any confirmation number or email reference.

If Talku doesn't respond within 5 business days or refuses your cancellation request, escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) or lodge a chargeback dispute with your bank. Stopee stands ready to help you document your case and navigate the next steps. Your cancellation rights are protected under Malaysian law, and Stopee has helped thousands of consumers enforce those rights when companies try to stall or ignore fair requests.