Manage Viber Out

How to cancel Viber Out in malaysia and stop unwanted charges

What is Viber Out and why malaysians cancel it

Viber Out is the paid calling service within the Viber app that lets you dial real phone numbers and landlines directly from your mobile, not just other Viber users. If you use Viber primarily for free app-to-app messaging, you may never need Viber Out at all. The frustration many Malaysian users face is simple: Viber Out charges your payment method on a recurring schedule, and those charges keep coming until you actively turn off auto-renewal inside your account.

How Viber Out works and what you're paying for

When you subscribe to Viber Out, you gain the ability to make outbound calls to regular phone numbers-whether they're in Malaysia or overseas. This matters if you contact people who do not use Viber, or if you need to reach business landlines. The service runs on a subscription model, meaning you pay a set amount at regular intervals (daily, weekly, monthly) until you cancel.

Viber's official terms state clearly: "your payment method will be charged at applicable intervals until you actively elect to terminate the subscription." That phrase-"actively elect"-is the key. Doing nothing means you keep paying. Taking action is what stops the charges.

Why malaysian users cancel Viber Out

You may cancel Viber Out because you've switched to free alternatives like WhatsApp or WeChat, which offer calling at no cost. You may have realised you barely use the service and it's just a recurring expense draining your bank account each month. Or you may have accidentally subscribed during a free trial and forgotten to turn it off before the paid period began.

Whatever your reason, Stopee understands the frustration of discovering an unwanted charge on your statement. The good news is that cancelling Viber Out is straightforward if you follow the correct steps, and you can do it from your phone in under five minutes.

Your consumer rights when cancelling Viber Out in malaysia

Malaysia's Consumer Protection Act 1999 gives you specific rights when dealing with distance contracts and subscription services. Understanding these rights strengthens your position if Viber Out refuses to process your cancellation or delays a refund.

What the consumer protection act 1999 says about subscriptions

Under the Consumer Protection Act 1999, any contract made at a distance (including digital subscriptions) must include clear terms about how you can cancel. The seller must not make cancellation unreasonably difficult. You have the right to clear information about billing dates, charges, and cancellation procedures before you pay.

If Viber does not provide transparent cancellation instructions, or if the company makes cancellation deliberately hard to find, that may breach the Act. If you experience this problem, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK).

Your right to refunds and dispute resolution

If you cancel within a reasonable timeframe before the next billing date, you should not be charged again. If Viber charges you after cancellation, you have the right to dispute that charge with your bank or payment provider. Most banks in Malaysia offer chargeback protection for unauthorised or duplicate charges.

Stopee recommends keeping screenshots of your cancellation confirmation and your bank statements showing the charges. This evidence helps your bank process any dispute quickly. If Viber refuses to acknowledge your cancellation, contact KPDNKK or the Consumers Association of Penang (CAP) for escalation support.

How to cancel Viber Out from your app

The most direct way to cancel Viber Out is through the Viber app itself, regardless of whether you're using an Android device or an iPhone.

Step-by-step cancellation inside the Viber app

Follow these steps carefully to disable auto-renewal for your Viber Out plan.

1. Open the Viber app on your phone and tap Settings (usually a gear icon at the bottom right)
   • If you cannot find Settings, look for the three horizontal lines (menu icon) and tap it
2. Look for Viber Out or Calls in the Settings menu
   • This section shows your current plan, remaining balance, and auto-renewal status
3. Tap on your active Viber Out plan to open the plan details page
4. Look for the toggle or button labelled Turn off auto-renewal or Disable auto-renewal
   • On some versions of the app, this appears as a switch you slide to the left (off position)
   • On others, it's a button you tap once to confirm disabling
5. Tap to disable auto-renewal and confirm your action when the app asks you to verify
   • The app may show a warning message saying your subscription will end on a specific date-this is normal
6. Wait for a confirmation message on screen, then take a screenshot immediately as proof
   • The message should say something like "Auto-renewal is now off" or "Your subscription will end on [date]"
7. Exit Settings and return to the home screen

Pro tip: Many users close the app right after disabling auto-renewal. Do not do this. Stay on the confirmation screen for 10 seconds to make sure the change has saved. If the screen reverts or shows auto-renewal is still on, repeat step 4 immediately.

Cancelling Viber Out through the Viber website

If you prefer to cancel from a computer or if the app method does not work, you can manage your subscription through your Viber account online.

1. Open a web browser and go to account.viber.com
2. Log in with your Viber phone number and password
   • If you do not remember your password, use the "Forgot password" link
3. Once logged in, look for Viber Out or Billing in the account menu
4. Find your active Viber Out subscription in the list
5. Click Cancel subscription or Disable auto-renewal
   • The button location varies, so look carefully at the subscription row
6. Confirm the cancellation when prompted
   • You may see a message asking why you're cancelling-you can skip this or leave a comment
7. Wait for a confirmation page or email, and save or screenshot it as proof

Warning: Do not close the browser or navigate away from the confirmation page until you see a clear message stating that auto-renewal is off or the subscription is cancelled.

Cancelling Viber Out if you paid through the app store

If you bought your Viber Out subscription through the Apple App Store (for iPhone) or Google Play Store (for Android), you must cancel through that store, not through the Viber app itself.

Cancel through the apple app store (iPhone)

1. On your iPhone, open the Settings app (not the Viber app)
2. Tap your name at the top of the screen, then tap Subscriptions
3. Find Viber Out in the list of active subscriptions and tap it
4. Tap Cancel subscription or Turn off auto-renewal
   • If the button says "Manage", tap that first, then look for the cancel option
5. Confirm the cancellation when iOS asks you to verify
   • You may see a prompt asking if you want to keep the subscription-tap "Cancel Subscription" to proceed
6. Look for a confirmation message on screen, then screenshot it
7. Close Settings once done

Pro tip: Apple sends a cancellation confirmation email to your Apple ID email address within a few minutes. Check your email inbox and save that confirmation as backup proof.

Cancel through google play store (Android)

1. On your Android phone, open the Google Play Store app
2. Tap the profile icon (usually a circle with your initial) in the top right corner
3. Tap Payments and subscriptions
4. Select Subscriptions from the menu
5. Find Viber Out in your active subscriptions list and tap it
6. Tap Cancel subscription
7. Follow the on-screen prompts to confirm
   • Google Play may ask you to select a reason for cancellation-you can choose any option
8. Wait for the final confirmation page to appear, then screenshot it

Warning: Google Play processes cancellations immediately, but you remain entitled to use the service until the end of your billing cycle. You will not be charged again after your current paid period ends.

What to do after you cancel Viber Out

Cancelling your subscription is only half the battle. Taking action after cancellation protects you from surprise charges and ensures you have proof if a dispute arises later.

Verify your cancellation within 24 hours

After cancelling, wait one full day and then check your Viber app again. Go back to Settings and Viber Out to confirm that auto-renewal is still off and that your cancellation was not reversed by an app update or a sync issue.

Open your bank or payment app and check your recent transactions. Look for any Viber charges. If you see a charge after your cancellation date, that is a billing error and you should dispute it immediately with your bank.

Save all confirmation documents

Collect and store the following documents in a safe place (email them to yourself, save them to your phone, or upload them to cloud storage):

• Screenshot of the cancellation confirmation screen from the Viber app or website
• Screenshot of your bank or payment provider's transaction history showing no charges after the cancellation date
• Any confirmation email from Viber, Apple App Store, or Google Play Store
• Your plan name, plan price, and final billing date (these appear in your original transaction records)

These documents form your evidence file. If Viber or your payment provider later questions your cancellation, you can produce them immediately to settle the dispute.

Monitor your account for the next billing cycle

Set a phone reminder for three days before your next planned billing date. Check your Viber account on that date to confirm you are not charged. Stopee recommends doing this check for at least two billing cycles after cancellation to ensure no recurring charges slip through.

How to get a refund for unwanted Viber Out charges

If Viber charged you after you cancelled, or if you were charged for a subscription you never agreed to, you have options to recover that money.

Request a refund directly from Viber

Contact Viber support and request a refund for the erroneous charge. Email [email protected] and include the following in your message:

• Your full name and Viber phone number
• The exact charge amount and the date it appeared on your statement
• A screenshot of your cancellation confirmation
• A statement explaining that you cancelled before the charge date and should not have been billed

Viber support typically responds within 24 to 48 hours. If they approve your refund request, the money returns to your original payment method within 5 to 10 business days.

Pro tip: Keep your email professional and factual. Avoid angry or accusatory language, even if you feel frustrated. Support teams respond faster to calm, evidence-backed requests.

Dispute the charge with your bank

If Viber does not respond to your refund request, or if they refuse the refund, contact your bank directly and file a chargeback or dispute.

1. Call your bank's customer service number (usually on the back of your debit or credit card)
2. Explain that you cancelled Viber Out but were still charged
3. Provide your screenshots of the cancellation and the unwanted charge
4. Request that your bank dispute the transaction with Viber
5. Your bank will investigate and, if the evidence supports you, will reverse the charge within 10 to 20 business days

Most Malaysian banks protect their customers against unauthorised or duplicate charges. This is especially true if you can show clear cancellation proof.

Common cancellation mistakes and how to avoid them

Many Malaysian users believe they have cancelled Viber Out, only to discover a charge on their bank statement weeks later. These mistakes are frustrating but entirely avoidable if you know what to watch for.

Mistake 1: confusing app deletion with cancellation

Deleting the Viber app from your phone does not cancel your subscription. The subscription exists in Viber's billing system, not just on your device. Even if you uninstall Viber completely, you will still be charged on your next billing date unless you actively disable auto-renewal first.

Always cancel inside the app or through your account before deleting it.

Mistake 2: cancelling the wrong subscription

If you have multiple subscriptions (perhaps a weekly plan and a monthly plan, or plans on different payment methods), you must cancel each one separately. Cancelling one does not cancel the others. Double-check your Viber Out section to see how many active subscriptions you have before you start the cancellation process.

Mistake 3: not taking a screenshot of the confirmation

If you do not screenshot the cancellation confirmation, you have no proof that you cancelled. If a dispute arises, you cannot show your bank or Viber that you took action. Always screenshot the confirmation screen before closing the app or logging out.

Mistake 4: forgetting to check the next billing date

Viber typically charges you one more time after you cancel, but only if you cancel after the charge cycle has begun. If you cancel on the 20th of the month but your billing date is the 25th, you will be charged on the 25th for the final time, then not again. If you cancel on the 26th but your billing date is the 25th, you have already been charged for the next cycle and will not be charged again.

Check your plan details to find your next billing date before you cancel. This helps you understand when the final charge will occur.

Pricing and billing breakdown for Viber Out in malaysia

Viber Out pricing varies depending on the calling destination and your chosen plan. The table below shows the typical structure, though prices may change.

Exact prices depend on your location in Malaysia and your destination country. Always check the Viber Out pricing page inside your app before subscribing, as rates change and may vary by region.

Why you might want to keep Viber Out or switch to alternatives

Before you cancel, consider whether Viber Out actually serves your needs, or whether free alternatives are sufficient.

Reasons to keep Viber Out

• You call overseas numbers regularly and need a cheap, in-app option
• You contact business landlines that do not accept internet calls
• You travel frequently and want a low-cost calling solution that works on WiFi
• The per-minute cost is lower than your mobile plan's international rates

Free alternatives and when to use them instead

If any of the following apply to you, cancelling Viber Out makes sense:

• WhatsApp Calls: Free calling to any WhatsApp contact anywhere in the world over WiFi or mobile data. Most Malaysians already use WhatsApp, making this a zero-cost option.
• WeChat: Free calling to WeChat contacts, plus video calls. Popular for calling contacts in China and Southeast Asia.
• Telegram: Free encrypted calls to any Telegram user worldwide.
• Skype: Low-cost or free calling depending on your plan, suitable for regular international calls.
• Your mobile plan's allowance: If you have unlimited calls or generous allowances included in your plan, you may not need Viber Out at all.

Stopee's analysis shows that most Malaysian users cancel Viber Out because they realise free alternatives (WhatsApp in particular) handle their calling needs without any subscription cost.

Cancellation checklist for Viber Out

Use this checklist to ensure you cancel correctly and leave no stone unturned.

Summary and next steps

Cancelling Viber Out in Malaysia is straightforward once you understand the correct process. The key steps are: open Settings or your app store, find your Viber Out subscription, disable auto-renewal, take a screenshot, and then verify the cancellation 24 hours later. Whether you cancel through the Viber app, the web account portal, or your payment provider's store, the same principle applies-you must actively turn off auto-renewal, not just stop using the service.

If Viber charges you after cancellation, you have consumer protection under Malaysia's Consumer Protection Act 1999. You can request a refund from Viber or dispute the charge through your bank. Keep your screenshots and transaction records as proof.

For many Malaysian users, free alternatives like WhatsApp provide the same calling functionality at no cost, making Viber Out an unnecessary expense. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover erroneous charges by following exactly these steps and keeping clear documentation throughout the process. If you encounter any difficulty during cancellation, contact Viber support at [email protected] or escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNKK) if the company refuses to cooperate.

You deserve control over your subscriptions and your money. Take action today, and you will not regret it.