Manage Whoscall

How to cancel Whoscall in malaysia and stop unwanted charges

What is Whoscall and why malaysians choose to cancel

Whoscall is a mobile app that identifies unknown callers, blocks spam messages, and protects you from unwanted contact. You download it free, but the Premium version costs between RM9.90 and RM29.90 per month depending on your plan tier. Many users in Malaysia find the app helpful at first, then decide to cancel when the monthly charges add up or when they discover similar free alternatives.

The frustration most people feel is this: cancelling a subscription buried inside the App Store or Google Play feels deliberately hidden. Whoscall operates under Gogolook, a Taiwan-based company, and your subscription renews automatically unless you stop it before your billing date. At Stopee, we know this pattern traps thousands of consumers every month, so we are here to walk you through the exact steps to cancel with confidence.

How whoscall's pricing works in malaysia

Whoscall publishes all pricing in Malaysian ringgit (RM), which is clear billing information you need before cancelling. You can subscribe monthly or annually, and the app offers three tiers: Individual (one account), Duo (two accounts), and Family (five accounts). Many users accidentally upgrade to Duo or Family for a household member, then forget which plan they are actually paying for.

Check your current plan right now by opening the Whoscall app and navigating to Settings or Account. Take a screenshot of the plan name, renewal date, and how much you are paying each month. This single step prevents the mistake of cancelling the wrong subscription or discovering you are enrolled in a shared plan at a higher price after you thought you cancelled.

Common reasons malaysians cancel Whoscall

You might be cancelling because you switched to Truecaller, discovered the free version covers what you need, or simply want to reduce your monthly app subscriptions. Others cancel because they set up a family plan and forgot it was active, or because they noticed repeat charges and decided it is no longer worth the cost.

Whoscall is not a bad app, but when subscription costs pile up across multiple apps, cancelling the ones you use least is the smart first move. At Stopee, we help you take back control of your recurring charges so your money stays in your pocket where it belongs.

Your consumer rights and malaysian protection laws

Malaysia's Consumer Protection Act 1999 is your legal safety net when a company refuses to cancel your subscription or continues charging after you cancel. This law requires businesses to be transparent about subscription terms, billing dates, and cancellation procedures.

What the consumer protection act 1999 means for you

Under this act, Whoscall (through Gogolook) must honour your cancellation request without delay and stop billing you immediately. If you cancel before your renewal date, you should not be charged again. If the company continues charging you after you cancel, that is a violation of consumer law, and you have the right to demand a refund and escalate your complaint to the Malaysian Ministry of Domestic Trade and Consumer Affairs.

Most importantly, Whoscall cannot make cancellation difficult on purpose. The app must provide a clear cancellation option in its settings or allow you to cancel via customer support. If you encounter resistance or unclear instructions, that is a red flag, and Stopee recommends documenting every email and screenshot before contacting authorities.

How to escalate if Whoscall refuses to cancel

If you submit a cancellation request and Whoscall does not acknowledge it or continues charging you, first email [email protected] with a clear message: "I request cancellation of my Whoscall subscription effective immediately. Please confirm receipt and confirm the date I will no longer be charged." Keep a copy of this email.

If Gogolook does not respond within 7 days, or if charges continue after your cancellation date, file a complaint with the Ministry of Domestic Trade and Consumer Affairs through their online portal or call them at 1-800-86-5000 (toll-free). Include your email, screenshots, bank statements showing unwanted charges, and proof that you requested cancellation.

Step-by-step methods to cancel Whoscall

You have three cancellation routes depending on where you paid: through the App Store (iOS), Google Play (Android), or direct payment within the Whoscall app. Each route requires different steps, and Stopee is walking you through every one so you do not miss a critical detail.

How to cancel if you subscribed via apple app store

If you use an iPhone and subscribed through Apple, you cancel directly in your Apple ID settings, not in the Whoscall app. This is a crucial distinction because many users look for a cancel button inside Whoscall and then give up, not realising the subscription lives in their Apple account.

1. Open Settings on your iPhone
   • Tap your name at the top of the screen
   • Select "Subscriptions"
2. Find Whoscall in the list of active subscriptions
   • If you do not see it, scroll down or search for "Whoscall"
3. Tap Whoscall
   • You will see your plan name, renewal date, and price
4. Tap "Cancel Subscription" at the bottom
   • Read the final warning message (Apple often offers a discount to keep you subscribed)
5. Confirm cancellation by tapping "Confirm" or "Yes, cancel"
   • Apple will send you a confirmation email to your Apple ID address within minutes
6. Save this email for your records

Pro tip: Apple lets you cancel any time during your billing cycle, and you lose access to Premium when your current period ends. You are not refunded the balance of your current month or year, so if you paid RM89.00 annually and cancel 2 months in, that RM89.00 is not returned. However, you will not be charged again after the annual period ends.

How to cancel if you subscribed via google play

Android users who subscribed through Google Play follow a similar but slightly different process. Google Play is where your subscription truly lives, so you cancel there, not inside the Whoscall app itself.

1. Open Google Play Store on your Android device
   • Tap your profile icon in the top right corner
2. Select "Manage subscriptions"
   • This opens a list of all your active subscriptions
3. Find and tap Whoscall
   • You will see your plan, renewal date, and billing amount
4. Tap "Cancel subscription"
   • Google Play will ask why you are cancelling (optional feedback)
5. Confirm your cancellation request
   • Google will send a confirmation email and mark the subscription as "cancelled"
6. Check your Gmail for the cancellation receipt

Warning: Google Play shows your subscription as "Cancelled" immediately, but you retain access until your renewal date passes. If you subscribed to a monthly plan at RM9.90 and cancel on the 15th of the month, you keep using Whoscall Premium until the next billing date, then you revert to the free version. At Stopee, we advise checking your renewal date before cancelling so you know your exact cut-off day.

How to cancel if you paid directly through the Whoscall app

Some users in Malaysia paid for Whoscall directly inside the app rather than through Apple or Google. If you entered a credit card number directly into Whoscall's payment form, your subscription is managed by Gogolook's internal billing system.

1. Open the Whoscall app and log in to your account
   • Navigate to Settings or Account (usually a gear icon)
2. Look for a "Subscription," "Billing," or "Premium" section
   • Not all versions of Whoscall display this clearly, so check every submenu
3. If you find a cancellation option, tap it and confirm
   • Take a screenshot showing the cancellation confirmation
4. If no cancellation option appears in the app, email [email protected] immediately
   • Subject line: "Cancellation request for Whoscall account [your email/phone number]"
   • Include: Your account email, phone number linked to the account, current plan, and the date you want cancellation effective
5. Keep a copy of your email and await Gogolook's response within 5-7 business days

Pro tip: Direct in-app payments are riskier because there is no automated cancellation button like Apple or Google provide. This is why Stopee always recommends subscribing through Apple App Store or Google Play whenever possible. If you did pay directly and Gogolook is slow to respond, escalate to the Ministry of Domestic Trade and Consumer Affairs with proof of your cancellation email.

What to expect after you cancel Whoscall

Cancelling is just the start. You need to know exactly when you lose access, what happens to your data, and how to confirm no further charges hit your account.

Timeline and access after cancellation

After you cancel, you keep using Whoscall Premium until the end of your current billing period. If you paid RM9.90 on the 10th and cancel on the 20th, you use Premium until the 10th of next month, then it automatically downgrades to the free version. You do not lose your account or data, just the paid features like spam blocking and caller ID.

Your contact list, blocked numbers, and account settings remain on your phone. The free version still works for basic caller ID, so you are not left without anything. However, if you were using a Family or Duo plan, cancelling that shared plan removes Premium access for all linked accounts, not just yours. Notify anyone else using the family plan before you cancel so they are not surprised.

Confirming charges have stopped

Mark your calendar for 3 days after your renewal date passes. Log into your bank app or credit card statement and verify no charge from Whoscall, Gogolook, Apple, or Google appears. If a charge does appear, take a screenshot immediately and contact your bank to dispute it as an unauthorized recurring charge. Malaysia's Consumer Protection Act 1999 backs you here: the bank must reverse the charge if you can prove you cancelled.

At Stopee, we recommend keeping all cancellation confirmations (email receipts, screenshots of app settings) for at least 6 months. If a surprise charge pops up 4 months later, you have proof you cancelled on time, and your bank will refund you faster.

Refund eligibility and how to claim back money

Whether you get a refund depends on when you cancel and your payment method. Understanding this now prevents disappointment later.

When Whoscall refunds part of your payment

Whoscall does not offer mid-cycle refunds as standard. If you paid RM89.00 for an annual plan and cancel 3 months in, that RM89.00 is not returned. You keep Premium access for the remaining 9 months of your paid period, then lose it automatically. This is Whoscall's policy, and it is legal under the Consumer Protection Act 1999 as long as the terms were clear when you subscribed.

However, you have a refund right if: you cancelled within 14 days of first subscribing (initial cooling-off period under consumer law), Whoscall charged you twice for the same month, or you cancelled but the company continued charging you after the cancellation date. In these cases, you have grounds to demand a refund from Gogolook or your payment provider (Apple, Google, or your bank).

How to request a refund from gogolook

1. Email [email protected] with your refund request
   • Subject: "Refund request for duplicate charges" or "Refund request - unauthorized charges after cancellation"
   • Include: Your account email, screenshot of the duplicate or post-cancellation charge, your cancellation date, and the amount you want refunded
2. Wait 7-10 business days for Gogolook to respond
   • If they deny your request without explanation, move to the next step
3. If Gogolook refuses or ignores you, request a chargeback through your bank or credit card company
   • Contact your bank and explain the unauthorized charge or the charge that continued after cancellation
   • Provide copies of your cancellation proof and the charge screenshot
4. Your bank will investigate and typically reverse the charge within 10-20 business days

Pro tip: Banks in Malaysia handle chargebacks seriously. If you ask your bank to reverse a charge, document everything: cancellation emails, app screenshots, bank statements, and your dispute reason. This paper trail is what wins your money back. Stopee has seen thousands of consumers recover unauthorized charges this way.

Common cancellation mistakes and how to avoid them

Cancelling seems simple, but small mistakes trip up most people, leaving them charged for months after they thought they stopped. Let us walk through the real traps so you do not fall into them.

Mistake 1: cancelling inside the Whoscall app instead of apple or google

This is the biggest trap. You open Whoscall, search frantically for a cancel button, find nothing, and assume you cannot cancel through the app. You are right. The cancel button does not live in Whoscall itself (unless you paid directly). It lives in Apple Settings, Google Play, or through email to Gogolook. Many users give up and never cancel because they do not know this.

You must cancel in the system where you paid: Apple Settings for App Store subscribers, Google Play for Android subscribers, or direct email for credit card payments. Do not waste time searching inside Whoscall. Go straight to Settings or your payment platform.

Mistake 2: confusing your renewal date with your cancellation date

Your renewal date is when your subscription auto-charges. Your cancellation date is when your access ends. If you cancel before your renewal date, you keep Premium until that renewal date, then lose it. Many users cancel on the 15th, expecting to lose access immediately, then are shocked they still have Premium and still get charged on the 20th (their renewal date).

Check your renewal date before cancelling. Write it down. If you cancel on the 18th and your renewal date is the 25th, you lose Premium on the 25th, and no charge will be taken. After the 25th, you should not see any Whoscall charges on your statement. Mark it on your calendar and verify it happened.

Mistake 3: not confirming that charges stopped

Many Malaysians cancel Whoscall and assume they are done. Two months later, they see a charge and panic. They forgot to check whether Gogolook actually processed their cancellation. The fix is simple: check your next statement, 3 days after your renewal date was supposed to happen. If no charge appears, you are safe. If a charge does appear, you have proof you cancelled, and your bank will reverse it.

Stopee advises setting a phone reminder for 2 days after your renewal date. Log into your bank app and search for "Whoscall" or "Gogolook" in your transaction history. No transaction = successful cancellation. Transaction found = disputed charge waiting to be reversed.

Mistake 4: forgetting you are on a shared (Duo or family) plan

You set up Whoscall Premium for your family, added your spouse and kids, then forgot the plan was shared. You cancel your subscription thinking only you lose access. Wrong. Everyone on the Duo or Family plan loses Premium access. They may be annoyed when the spam blocker stops working for them too.

Before you cancel, check which plan you are on (Individual, Duo, or Family). Open Whoscall Settings and take a screenshot. If it shows Duo or Family, tell anyone else using the account that you are about to cancel the shared subscription, so they are not surprised when Premium stops working on their phones.

Checklist before you cancel

Use this checklist to ensure you do not miss any step and do not encounter any surprise charges.

How Whoscall compares to free alternatives

If you are cancelling Whoscall to save money, consider what free alternatives you might try first. Some of these apps offer caller ID and spam blocking without a premium subscription.

At Stopee, we recommend trying the free versions of these apps before you cancel Whoscall. You might find the free features are enough, meaning you do not need to pay for premium caller ID at all. You save money, your phone stays protected, and you avoid a subscription altogether.

Whoscall's company details and cancellation contact information

If you need to escalate your cancellation or dispute a charge, here is exactly where to contact Gogolook (the company behind Whoscall) in Malaysia and Taiwan.

Primary contact details

The registered business address for Gogolook and Whoscall is in Taipei, Taiwan. However, for Malaysia-specific support, your first contact is always the email address listed on the service terms:

Service email: [email protected]

Send your cancellation request to this email with your account details, renewal date, and the date you want cancellation effective. Gogolook should respond within 5-7 business days. Keep a copy of your sent email and the confirmation response for your records.

Escalation contact if support fails

If Gogolook does not respond to your cancellation request or continues charging after you cancel, escalate to the Malaysian consumer protection authority:

Ministry of Domestic Trade and Consumer Affairs
Telephone: 1-800-86-5000 (toll-free in Malaysia)
Online complaint portal: https://www.kpdnkp.gov.my/

File a complaint explaining your cancellation request date, the number of unauthorized charges after cancellation, and any emails you sent to Gogolook. Include screenshots of your Whoscall account, bank statements showing unwanted charges, and proof that you requested cancellation. The ministry investigates non-compliance with the Consumer Protection Act 1999 and can force refunds.

At Stopee, we know that navigating subscriptions and cancellations can feel overwhelming, but you have more power than you think. The Consumer Protection Act 1999 exists to protect you, and companies like Gogolook are required to honour your cancellation requests and stop charging you immediately. Document everything, follow the steps above, and you will cancel Whoscall successfully without unnecessary charges.

Stopee has helped thousands of Malaysian consumers cancel unwanted subscriptions, recover unauthorized charges, and take back control of their spending. If your cancellation gets stuck or Whoscall continues to charge you after you cancel, use the escalation steps in this guide and contact the Ministry of Domestic Trade and Consumer Affairs. You are protected by law, and Stopee stands with you every step of the way to ensure a clean, final cancellation.