Manage Bloomberg Businessweek

How to cancel Bloomberg Businessweek in malaysia and avoid surprise charges

What Bloomberg Businessweek actually is and why malaysians get charged

Bloomberg Businessweek is a global business and finance magazine owned by Bloomberg L.P., a New York-based financial media and data company founded in 1981. However, when you subscribe in Malaysia, you're not just paying for a print or digital magazine-you're purchasing access to a much wider digital ecosystem that includes Bloomberg.com, the Bloomberg mobile app, subscriber-only newsletters, live video streams, and audio content.

This bundled approach is why cancellation confusion happens so often. Many Malaysian subscribers believe they've bought only the magazine itself, then later discover their payment renews automatically each month or year as a full digital subscription. Your introductory offer-perhaps RM9 for the first month-converts silently to the regular recurring price (typically RM200-RM600+ annually, depending on plan) unless you cancel before the promotional period ends. That's the moment most people reach out for help.

The subscription plans Bloomberg offers

Bloomberg offers several tiers to Malaysian customers, all priced in US dollars on their website but charged to your local payment method.

Each plan renews automatically unless cancelled explicitly. Stopee exists to help you navigate this exact scenario-cancelling before that unexpected charge hits your account.

Why Bloomberg doesn't make cancellation easy

Bloomberg provides no dedicated Malaysia-based cancellation office or local customer service line for magazine subscriptions. Instead, you must contact their U.S.-headquartered support team via their online service center, email, or postal address in New York. This geographical distance and lack of local accountability is a common frustration among Malaysian readers.

Additionally, if you subscribed through the App Store or Google Play, your cancellation must happen through that app marketplace, not Bloomberg's website-a detail many people miss. Support responses typically take 24-48 hours, and confirmation of cancellation is not always immediate, leaving customers uncertain whether they'll be charged again. This uncertainty is why having written proof of your cancellation request matters so much.

Your consumer rights in malaysia and what you're legally entitled to

Malaysia's Consumer Protection Act 1999 protects you as a subscriber, even when dealing with a foreign company like Bloomberg.

Key rights you have under the CPA 1999

The Consumer Protection Act 1999 grants you several enforceable rights:

• Right to cancel within 14 days: If you purchased your subscription online, you can cancel within 14 days of purchase for a full refund, no questions asked, provided you haven't used substantial portions of the service.
• Right to clear terms: Bloomberg must disclose all renewal terms, pricing, and cancellation procedures clearly before you subscribe. Hidden auto-renewal clauses are not enforceable.
• Right to be refunded: If Bloomberg charges you after you've cancelled, they must refund that charge. Request it in writing via email with screenshots of your cancellation request.
• Right to dispute unauth orised charges: Your bank can reverse charges if you report them as unauthorised within your bank's dispute window (typically 60-90 days).

If Bloomberg refuses to refund you or ignores your cancellation request, you can escalate your complaint to the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA), the government authority responsible for enforcing consumer protection. Stopee guides thousands of Malaysian consumers through this exact escalation path each year.

How to use the MDTCA if Bloomberg doesn't cooperate

If Bloomberg ignores your cancellation request or refuses a refund, file a formal complaint with the MDTCA:

• Visit www.moh.gov.my and locate the consumer complaints portal.
• Document your cancellation request, Bloomberg's response (or lack of response), and any charges that followed.
• Submit your case with screenshots and email correspondence as evidence.
• The MDTCA typically responds within 14-21 days and can compel Bloomberg to refund you or face enforcement action.

Knowing your rights removes the fear from this process. You are not at Bloomberg's mercy-the law is on your side.

Methods to cancel Bloomberg Businessweek from malaysia

You have five primary ways to cancel, and the right method depends on how you originally subscribed.

Identify how you subscribed first

This step takes 60 seconds but determines your entire cancellation path. Check your confirmation email or receipt and ask yourself: Did I buy directly from Bloomberg.com, or through Apple App Store, Google Play, or another app marketplace?

Why this matters: if you subscribed through App Store or Google Play, cancelling on Bloomberg's website will not stop your subscription-you must cancel through that marketplace instead. Many people waste time contacting Bloomberg support only to learn this too late.

Cancellation method 1: direct web cancellation (Bloomberg.com)

This method works if you subscribed directly on Bloomberg's website using a credit card or direct payment.

1. Open www.bloomberg.com/account/subscriptions in your web browser.
2. Log in using your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the reset email Bloomberg sends you.
3. Locate the "Your subscriptions" section and click on the active subscription you want to cancel.
4. Click "Contact support to cancel" or "Manage subscription" (Bloomberg's interface varies slightly).
   • Warning: Bloomberg may display a retention offer-a discounted renewal rate or bonus content to keep you subscribed. Do not accept this unless you genuinely want to continue. These offers are designed to convert cancellations back into active subscriptions.
5. Follow the prompts and confirm the cancellation. You should receive an email confirmation within 2 hours.
6. Take a screenshot of the confirmation page and save the confirmation email-you'll need this if a charge appears later.

Pro tip: Complete this cancellation at least 7 days before your renewal date. Bloomberg's system sometimes takes 48-72 hours to update, and you want a buffer in case your cancellation doesn't process on the first attempt.

Cancellation method 2: apple app store (iOS)

If you subscribed via the Bloomberg app on iPhone or iPad through Apple's payment system, you must cancel through App Store settings.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID (your profile name at the top).
3. Tap Subscriptions.
4. Locate Bloomberg in the list and tap it.
5. Tap Cancel subscription and confirm.
6. Apple sends an immediate confirmation email. Save this email and take a screenshot of the cancellation confirmation screen.

Warning: If you contact Bloomberg support and tell them you've cancelled through App Store, they may not have visibility into that cancellation for 24-48 hours. Apple and Bloomberg's systems don't always sync instantly. If you're charged again, reference your Apple cancellation confirmation when requesting a refund from Bloomberg.

Cancellation method 3: google play (Android)

Android users who subscribed through Google Play must cancel within the Google Play app or website.

1. Open the Google Play Store app on your Android device (or visit play.google.com on your computer).
2. Tap your Profile icon in the top right corner.
3. Tap Manage subscriptions.
4. Find Bloomberg and tap it.
5. Tap Cancel subscription and select your reason (optional).
6. Confirm the cancellation. Google Play sends a confirmation email.

As with Apple, save your confirmation email and take a screenshot. If Bloomberg charges you again after Google Play cancellation, use that proof when disputing the charge with your bank or requesting a refund directly from Bloomberg.

Cancellation method 4: email contact

If the website methods above don't work or you prefer written communication with proof, email Bloomberg support directly.

1. Compose an email to [email protected].
2. Include the following in the subject line: "Cancellation request: [Your email address on file]".
3. In the body, include:
   • Your full name and email address registered with Bloomberg.
   • Your subscription plan name (e.g., "Digital + print" or "Tech newsletter bundle").
   • Your next billing date (copy this from your account page).
   • Your request to cancel effective immediately or before your renewal date.
   • A request for a written cancellation confirmation.
4. Attach a screenshot of your active subscription as evidence.
5. Send and save the sent email as proof.
6. Expect a response within 24-48 hours. Bloomberg should reply with a cancellation confirmation or a case reference number.

Pro tip: Use email instead of chat if you want an undeniable written record. Chat conversations can be lost or not recorded on Bloomberg's end, whereas email creates a permanent audit trail that protects you.

Cancellation method 5: phone support (from malaysia)

If you prefer live assistance, you can call Bloomberg's U.S.-based support team, though this involves an international call.

1. Call Bloomberg Customer Service at +1-212-318-2000 (this is their New York number; expect international calling charges).
2. Select the option for subscription support.
3. Provide your email address and subscription details.
4. Request immediate cancellation and ask the representative to email you a confirmation.
5. Request the representative's name and a case reference number before hanging up.
6. Document the call time, date, and representative's name in writing for your records.

Warning: Calling from Malaysia to the U.S. can cost RM3-5 per minute depending on your provider. Use this method only if other channels have failed or if you need real-time assistance.

Timeline: what happens after you cancel

Understanding the post-cancellation timeline reduces anxiety and helps you know when to follow up.

Immediately after cancellation (0-2 hours)

You receive an email confirmation of cancellation. Check your spam folder if you don't see it within 2 hours. Save this email permanently-it's your proof.

First 48 hours

Bloomberg's system updates and removes your access to subscriber-only content and the Bloomberg app. If you're subscribed to newsletters, you'll stop receiving them within this window. You may retain access to some content briefly as Bloomberg's systems sync (this is normal).

Before your renewal date

Bloomberg should not charge you again. If your renewal date arrives and you're not charged, your cancellation worked. Check your bank or credit card statement to confirm.

If a charge appears after cancellation

If Bloomberg charges you after your confirmed cancellation, act immediately:

1. Email Bloomberg support with your cancellation confirmation, the charge receipt, and your bank statement showing the unexpected debit. Request a full refund.
2. If Bloomberg doesn't respond within 7 days, contact your bank and dispute the charge as unauthorised. Provide your cancellation email as evidence.
3. If the bank dispute is rejected or takes too long, file a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA). Stopee can guide you through this escalation.

Refund eligibility and how to claim your money back

Your refund depends on when you cancel relative to your billing cycle and how long you've used the service.

When you're eligible for a refund

How to request a refund from Bloomberg

1. Email [email protected] with subject: "Refund request: [Your email]".
2. Explain why you're requesting a refund:
   • "I cancelled my subscription on [date]. I was charged again on [date] and request a full refund."
   • Or: "I was auto-renewed at the full price on [date] without explicit consent. My promotional period ended on [date]. Please refund the difference or the full charge."
3. Attach:
   • Screenshot of your cancellation confirmation.
   • Screenshot of the charge on your bank or credit card statement.
   • Your cancellation email (if you used email to cancel).
4. Request a response within 7 days.

Pro tip: Be specific and factual. Don't apologise or use vague language like "I'm not sure why I was charged." Instead, provide exact dates and attach evidence. Bloomberg's support team responds faster to clear, documented requests.

If Bloomberg refuses your refund

Escalate to your bank or the MDTCA:

• Contact your bank's dispute department and provide all correspondence and screenshots. Your bank can reverse the charge if it's within their dispute window.
• File a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs at www.moh.gov.my, citing the Consumer Protection Act 1999 and Bloomberg's failure to honour your cancellation.

Common mistakes people make when cancelling Bloomberg Businessweek

Cancelling feels simple, but one misstep can leave you vulnerable to surprise charges or trapped in a subscription you thought you'd ended.

Mistake 1: cancelling in the wrong place

This is the most common error. You cancel through Bloomberg's website but originally subscribed through App Store. Bloomberg's cancellation doesn't affect your App Store subscription, so you're still charged monthly through Apple. Always verify where you subscribed before choosing your cancellation method. Log into each platform (Bloomberg.com, Apple, Google Play) and check which one shows an active subscription.

Mistake 2: accepting a retention offer and thinking you cancelled

Bloomberg's cancellation flow often displays a retention offer-a reduced renewal rate, bonus newsletters, or a discount month. Many people click the offer to "consider it," then assume they've cancelled. You haven't. You've extended your subscription at a new rate. If Bloomberg offers you a discount while you're trying to cancel, either decline it clearly or re-initiate your full cancellation request immediately after.

Mistake 3: not saving your cancellation confirmation

Cancellation emails can be lost, buried in spam, or disappear if you delete them. Save every cancellation confirmation-screenshot it, forward it to yourself with a label like "Bloomberg cancellation - [date]," and keep a printed copy if you're particularly cautious. When a charge appears three months later and you contact Bloomberg, you'll need proof that you cancelled.

Mistake 4: cancelling too close to your renewal date

Bloomberg's system takes 48-72 hours to process cancellations. If you cancel one day before your renewal, your payment may go through before the cancellation registers. Cancel at least 7 days before your billing date to ensure the system updates in time.

Mistake 5: assuming cancellation means immediate refund

Cancelling and getting refunded are two separate actions. Cancelling stops future charges. Getting refunded requires a separate request or successful dispute. Don't assume a charge will reverse automatically. Follow up with Bloomberg in writing if a charge appears after cancellation.

How to avoid future surprise charges

After you've cancelled, take these steps to protect yourself going forward.

Set a calendar reminder

Mark your former renewal date on your calendar (e.g., "Check bank for Bloomberg charges"). On that date, review your bank or credit card statement. If no charge appears, your cancellation worked. If a charge does appear, you'll catch it within 24 hours and can dispute it immediately.

Monitor your subscriptions quarterly

Every three months, review your active subscriptions on Bloomberg.com, Apple, and Google Play to confirm nothing has re-activated. Take a screenshot of your "no active subscriptions" status as proof.

Use your bank's alerts

Many Malaysian banks allow you to set up purchase alerts or freeze subscriptions. Check whether your bank (Maybank, CIMB, PublicBank, etc.) offers this feature and activate it to block any future Bloomberg charges.

Request written confirmation from Bloomberg

When you cancel, reply to Bloomberg's confirmation email asking them to confirm in writing that your account is now inactive and will not be charged again. This creates a paper trail that protects you if disputes arise.

Pricing table: what you should have been paying

Use this table to verify you've been charged the correct amount and to calculate potential refunds owed.

If your charges exceed these amounts, contact Bloomberg with your statement and ask why. You may be eligible for a refund if you were overcharged or not informed of a price change.

After cancellation: what you lose and when

Once your cancellation is complete, understand what happens to your Bloomberg access.

Access you lose immediately

Within 2 hours of cancellation, you lose access to subscriber-only articles on Bloomberg.com, the premium Bloomberg app features, and live video streams. Free content remains available, but paywalled sections will prompt you to subscribe again.

Newsletters you lose

Bloomberg stops sending you any newsletters associated with your subscription plan. If you subscribed to the "Tech Newsletter Bundle," you'll stop receiving tech newsletters. You can manually unsubscribe from other Bloomberg mailing lists separately if you wish to remove yourself entirely.

Print magazine delivery

If your plan included monthly Bloomberg Businessweek print editions, deliveries stop after your current issue ships (typically 1-2 weeks after cancellation). You'll still receive that final issue even after cancelling.

Saved articles and preferences

Your account profile, saved articles, and reading preferences are typically retained for 12 months after cancellation, so if you resubscribe, your history remains. However, relying on this is unwise-save any important articles to your own device or notes app before cancellation.

Red flags: when you might need to escalate

Most cancellations are straightforward, but watch for these warning signs that Bloomberg isn't processing your request properly.

• No confirmation email within 2 hours: Follow up immediately via email to [email protected].
• A charge appears 10+ days after you cancelled: This suggests Bloomberg's system didn't register your cancellation. Email support with your cancellation confirmation and demand an immediate refund.
• Bloomberg support ignores your emails for 7+ days: File a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (MDTCA). Bloomberg's failure to respond is itself a consumer protection violation.
• You're charged despite cancelling through App Store or Google Play: Contact that marketplace (Apple or Google) first, provide your cancellation screenshot, and request a refund from them. Then email Bloomberg with proof.

Helpful comparison: Bloomberg Businessweek vs. other business news subscriptions

If you're cancelling because you found a better alternative, this comparison may help you decide.

Final checklist: confirm your cancellation is secure

Use this checklist to verify that your Bloomberg Businessweek subscription is fully cancelled and you won't be charged again.

1. Do you have a written cancellation confirmation email from Bloomberg (or Apple/Google Play)?
   • If no, cancel again immediately using method 1, 2, 3, or 4 above.
2. Is your cancellation date at least 7 days before your next billing date?
   • If no, monitor your account closely on the renewal date and dispute any unexpected charges.
3. Have you taken a screenshot of the cancellation confirmation page?
   • If no, do this now and save it to a cloud storage (Google Drive, OneDrive, Dropbox).
4. Did you cancel in the same place you subscribed (Bloomberg.com for web, App Store for iOS, Google Play for Android)?
   • If no, log into the other platform(s) and check for active subscriptions, then cancel there too.
5. Have you set a calendar reminder for your former renewal date to check your bank statement?
   • If no, do this now.
6. Do you understand your refund rights under Malaysia's Consumer Protection Act 1999?
   • If no, re-read the "Your consumer rights" section above.

If you've checked all six items, your cancellation is secure. You've done everything within your control to prevent surprise charges.

Contact Bloomberg Businessweek directly

If you need to reach Bloomberg support to confirm your cancellation or dispute a charge, use these verified contact methods.

Email support

[email protected]

This is the primary channel for subscription issues. Response time: 24-48 hours.

U.S. mailing address

Bloomberg L.P.
Subscription Department
731 Lexington Avenue
New York, NY 10022
United States

Send cancellation and refund requests by post if you prefer a permanent postal record. Allow 10-14 days for a response.

Malaysia consumer protection contact

If Bloomberg refuses to honour your cancellation or refund request, escalate to:

Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Website: www.moh.gov.my
Consumer Complaints Portal: Available on the MDTCA website
Email: [email protected] (for general inquiries)

The MDTCA enforces Malaysia's Consumer Protection Act 1999 and can compel Bloomberg to refund you or face penalties.

Summary: taking control back

Cancelling Bloomberg Businessweek from Malaysia doesn't have to be an anxious, drawn-out process. You have legal rights under the Consumer Protection Act 1999, and Bloomberg is legally obligated to honour your cancellation and refund requests when warranted. Armed with the step-by-step methods, timelines, and escalation pathways in this guide, you can confidently cancel, verify the cancellation was processed, and protect yourself from surprise charges.

The key is to act before your renewal date, keep proof of your cancellation, and follow up if anything goes wrong. Whether you're cancelling because you found a better publication, tightening your budget, or simply no longer need Bloomberg's news, your decision is valid. Don't let inertia or fear of the process keep you paying for something you no longer use.

Stopee has helped thousands of Malaysian consumers cancel subscriptions like Bloomberg Businessweek, recover unauthorised charges, and understand their consumer rights in Malaysia. If you get stuck at any stage-or if Bloomberg refuses to process your cancellation-Stopee's guides and community forums are here to support you. Your subscription is your money. You control it, not Bloomberg.