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Cancel Golf Magazine: The Right Way
How to cancel Golf Magazine in malaysia without losing track of your refund
What is Golf Magazine in malaysia, and what are you really paying for
Golf Magazine is a paid publication built on recurring subscriptions that combine print and digital access depending on how you signed up. For Malaysia readers, your billing and cancellation path usually runs through TheStar.com.my, Apple App Store, or Google Play, which means the payment processor matters more than the brand name on the cover. At Stopee, we know this disconnect is one of the biggest frustrations - you think you're cancelling the magazine itself, but the renewal is actually tied to a third-party account you didn't realise was involved.
Golf Magazine as a subscription product in malaysia
Golf Magazine operates as an automatic renewal subscription with no minimum commitment. Your subscription renews at the end of each billing cycle unless you cancel before the renewal date. This is critical: cancellation typically takes effect at your expiry date, not immediately, which means you keep access until the paid period ends.
The annual plan costs approximately RM 67.50 for 12 monthly issues, while the monthly plan runs around RM 5.25 per issue. These are converted equivalents, so local checkout prices may vary slightly. The annual plan works out cheaper per issue, but it also locks you into a longer commitment before cancellation becomes effective.
Features included in your subscription
You're paying for regular golf content, monthly issue delivery, and ongoing digital or print access during your active billing term. If you're considering cancellation because you've fallen behind on reading, that's worth factoring in - you may still want to finish your current billing period rather than cancel early and lose access.
Most Malaysia subscribers access Golf Magazine through their existing TheStar.com.my account, which also bundles other news and sports content. Some readers access it exclusively through their iPhone or Android device via app subscriptions. Stopee recommends checking which platform processed your payment first, as that's where you'll need to cancel.
Your consumer rights under malaysian law
Malaysia's Consumer Protection Act 1999 protects your right to cancel. Here's what actually applies to Golf Magazine subscriptions:
The 14-day cooling-off period and automatic renewals
Under the Consumer Protection Act 1999, you have a 14-day cooling-off period from when the first hard copy issue is delivered to you. Within this window, you can cancel with a full refund, no questions asked. After those 14 days, your cancellation rights change - you can still cancel at any time, but the refund depends on when you submit your request relative to your billing cycle.
The law also requires that automatic renewal terms must be clearly disclosed before you subscribe. If Golf Magazine didn't make the auto-renewal terms obvious at checkout, that's a breach you can flag when you cancel. Stopee has helped thousands of consumers point this out, and it sometimes unlocks refunds that wouldn't normally be available.
Your right to cancel at any time
You have the absolute right to cancel your subscription at any point. Golf Magazine cannot refuse your cancellation request. However, your refund eligibility depends on timing: if you cancel before the next billing date, you'll typically avoid the next charge. If you've already been charged for the coming period, you may qualify for a refund if your cancellation request is submitted within 14 days of that charge.
If Golf Magazine refuses to refund you after you've cancelled within the legal window, you can escalate to the Federation of Malaysian Consumers Associations (FOMCA) or file a complaint with the Ministry of Domestic Trade and Cost of Living. Stopee advises keeping screenshots of your cancellation confirmation and any refund denial - these are your evidence.
Where Golf Magazine billing actually comes from
Your cancellation method depends entirely on where the charge appears. This is the most important decision point, so take time to identify the right platform before you start cancelling.
Subscriptions through TheStar.com.my account
If you signed up directly on the website or through an email invitation from TheStar.com.my, your subscription lives in your account portal. Log in to TheStar.com.my, navigate to My Account, then select Manage Subscription. From there, you'll see your active Golf Magazine plan and an option to deactivate auto-renewal. The critical step is switching off auto-renewal completely - don't just view the plan. Stopee recommends taking a screenshot after you switch it off, as proof that cancellation was processed.
Subscriptions through apple app store
If your charges appear on your Apple bill or iPhone statement, your subscription is managed through App Store subscriptions, not directly through Golf Magazine. To cancel, open the Settings app on your iPhone, tap your name, select Subscriptions, find Golf Magazine, and tap Cancel Subscription. Apple will ask you to confirm - do so, and you'll receive an immediate cancellation confirmation via email. This method cancels the app subscription instantly, so no further charges will post after confirmation.
Subscriptions through google play store
If you subscribed via Android or your bill shows Google Play charges, you cancel through Google Play, not Golf Magazine's website. Open the Google Play Store app, tap your profile icon, select Payments and Subscriptions, then Subscriptions. Find Golf Magazine, tap it, and select Cancel Subscription. Google will ask for confirmation and may offer a discount to keep you - decline if you're certain you want to cancel. Your cancellation takes effect immediately after confirmation.
How to cancel Golf Magazine step by step
Follow the method that matches where your charge appears. Each path is straightforward if you know which platform to use.
Cancel through your TheStar.com.my account
- Log in to TheStar.com.my using your email and password
- If you've forgotten your password, click Forgot Password and reset via email
- Have your login credentials ready before you start
- Click your profile icon or name in the top right corner
- On mobile, this may appear as a menu icon (three horizontal lines)
- Select My Account from the dropdown menu
- Look for the Subscriptions or Manage Subscription section
- Click Golf Magazine to view your active plan details
- Check your next billing date and plan type (monthly or annual)
- Select the option to Cancel Subscription or Deactivate Auto-Renewal
- Warning: Some platforms show a pause option instead of cancel - ensure you select full cancellation, not pause
- Confirm your cancellation when prompted
- TheStar.com.my may ask your reason - answer honestly, but your reason doesn't affect your right to cancel
- Take a screenshot of the confirmation message showing cancellation was processed
- Pro tip: Forward this confirmation to your email immediately so you have a timestamped copy
- Check your email for a cancellation confirmation from TheStar.com.my within 24 hours
Cancel through apple app store
- Open the Settings app on your iPhone or iPad
- Tap your name at the top of the screen
- Select Subscriptions
- If you don't see Subscriptions, tap iTunes and App Store first, then sign in if needed
- Find and tap Golf Magazine in the active subscriptions list
- Scroll down if you have multiple subscriptions - Golf Magazine may not be at the top
- Tap Cancel Subscription at the bottom of the screen
- Warning: Apple may show a renewal date or offer a discount to keep you - ignore this and proceed with cancellation
- Confirm your cancellation in the popup that appears
- You'll be asked "Are you sure?" - select Yes to confirm
- Check for a confirmation screen showing your subscription is cancelled
- Apple will show your access ends on a specific date - note this date
- Look for a cancellation email from Apple within a few minutes
- Pro tip: If you don't receive an email within 15 minutes, go back to Subscriptions and verify the subscription now shows as Cancelled
Cancel through google play store
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select Payments and Subscriptions
- Tap Subscriptions to view your active plans
- Find Golf Magazine and tap it to open the plan details
- Select Cancel Subscription
- Warning: Google may show a limited-time offer to reduce your price - decline this if you've decided to cancel
- Follow the prompts to confirm your cancellation
- Google may ask your reason - you can skip this question
- Check the confirmation screen for your access end date
- Take a screenshot of this confirmation
- Verify your email for a cancellation confirmation from Google within an hour
What happens after you cancel
Cancellation isn't always immediate, and understanding the timeline stops you from worrying needlessly or discovering surprise charges. Here's exactly what to expect.
Access and billing after cancellation
Your access continues until the end of your current billing period. If you cancelled today but your next renewal date is next month, you keep full access for another 30 days. No further charges will post after that expiry date because auto-renewal is switched off.
If you cancelled on the 15th of the month and your billing cycle runs from the 1st to the 30th, your final access date is the 30th of that month. After the 30th, you lose access to your subscription content. Stopee recommends marking your access end date on your calendar so you're not surprised when the magazine becomes unavailable.
Refund eligibility and timeline
Refunds depend on when you cancel relative to charges already posted. If you cancel before your next renewal date, you avoid that charge entirely - that's not a refund, it's a prevented charge. If you cancel after a charge has posted but within 14 days of that charge, you qualify for a refund under the Consumer Protection Act 1999.
To claim a refund, contact Golf Magazine's support team via email at [email protected] or phone 1-800-727-4653 (note: this is an overseas number, so call charges may apply). Provide your subscription account number, the charge date, and the amount charged. Mention that you're requesting a refund under the 14-day cooling-off provision. Stopee advises sending this via email so you have a timestamped record.
Processing takes 7 to 14 business days. The refund will return to your original payment method - if you used Apple or Google Pay, the refund goes back to your Apple or Google account, not your bank directly.
Pricing and plan comparison
Understanding what you're paying helps you decide whether to cancel or adjust your plan.
| Plan type | Cost | Frequency | Cost per issue | Cancellation point |
|---|---|---|---|---|
| Monthly plan | RM 5.25 | 1 issue | RM 5.25 | Monthly, before renewal |
| Annual plan | RM 67.50 | 12 issues | RM 5.63 | Annual, before renewal |
| Digital only (via app) | Varies | Weekly access | Varies | In-app settings |
The annual plan saves you money per issue, but cancellation takes effect at your 12-month anniversary, not immediately. If you're undecided, the monthly plan gives you more flexibility to exit without committing to a full year.
Common mistakes that delay cancellation
Most people who struggle to cancel Golf Magazine aren't missing a step - they're taking the wrong step entirely. Here's what we see most often at Stopee.
Cancelling on the wrong platform
This is the number one cause of failed cancellations. You cancel your TheStar.com.my subscription, but the charge keeps coming because you actually subscribed through Apple. You cancel on Apple, but the website still shows your plan as active because those two systems don't talk to each other in real time. Before you cancel, check your credit card or phone bill to see where the charge originated. That's your real billing platform. Stopee recommends opening your billing statement right now and searching for "Golf" or "Magazine" - the merchant name shown there is your true cancellation target.
Pausing instead of cancelling
Some platforms offer a pause feature that looks very similar to cancellation. Pause temporarily stops your access for 1 to 3 months, then resumes automatically. If you selected pause thinking it was cancellation, you'll be charged again when the pause ends. When you cancel, look for the word "cancel" or "end subscription" - not "pause" or "temporarily stop." Take a screenshot after you confirm so you have proof of what you selected.
Not waiting for confirmation
Cancellation confirmation takes time. Apple sends it within minutes. Google takes up to an hour. TheStar.com.my takes up to 24 hours. If you don't see confirmation within that window, your cancellation may not have processed. Log back into your account and check your subscription status. If it still shows as active, try cancelling again. Stopee advises not assuming cancellation is complete until you see written confirmation in your email.
Forgetting to verify access removal
After your access end date passes, try logging in and accessing a new issue. If you can download or read it, your subscription never actually cancelled. Contact support immediately with your cancellation confirmation email and ask them to investigate. Don't delay this - you may still be within the refund window.
Your cancellation checklist
Use this before, during, and after cancellation to stay on track.
| Step | What to do | Status |
|---|---|---|
| Before | Check your billing statement and identify the merchant name | ☐ |
| Before | Screenshot your current plan, next billing date, and plan cost | ☐ |
| Before | Note the exact date you're cancelling | ☐ |
| During | Log into the correct cancellation platform (Apple, Google, or TheStar.com.my) | ☐ |
| During | Select Cancel Subscription, not Pause or Manage | ☐ |
| During | Screenshot the confirmation message immediately | ☐ |
| After | Wait for confirmation email within 24 hours | ☐ |
| After | Test access to the magazine on your final access date | ☐ |
| After | Check your next statement to confirm no charge posts | ☐ |
Should you keep Golf Magazine or cancel
Cancellation isn't always the best move - sometimes adjusting your plan is smarter. Here's how to decide.
Reasons to keep your subscription
Golf Magazine makes sense if you read at least one issue per month. The annual plan works out to RM 5.63 per issue, which is cheaper than buying print magazines individually at most newsstands in Malaysia. If you're a golfer who keeps up with equipment reviews, course guides, and swing tips, the content delivers real value. Digital access also means you can read on your phone during your commute or at the club.
Reasons to cancel
Cancel if you're not reading the issues you receive. If your most recent issue is still in its wrapper, that's a sign you've lost interest. Cancel if you can find the same content free on golf news websites or YouTube. Cancel if the cost is straining your budget - RM 5 per month adds up when you're also paying for other subscriptions. Cancel if you only wanted a single issue and don't want the recurring charge.
Middle-ground options
Consider switching to the monthly plan if you're on annual. You'll pay slightly more per issue, but you can cancel anytime without waiting for your annual anniversary. Consider pausing for 2 months if life is hectic and you genuinely plan to resume reading later. Ask Golf Magazine's support team whether they offer a discount code to keep you - some publications will reduce your price if you contact them before cancelling.
What to do if Golf Magazine refuses to cancel
Refusal is rare, but it happens. Here's how to escalate.
Document everything and escalate to support
If your cancellation request is ignored or denied, email [email protected] with the subject line "Cancellation Refusal - Formal Complaint." Include screenshots of your original cancellation request, the date you submitted it, and any responses you received. Ask for written confirmation that your subscription is cancelled. Give them 5 business days to respond.
If Golf Magazine doesn't respond within 5 days or denies your cancellation request, you have grounds to escalate. Contact the Federation of Malaysian Consumers Associations (FOMCA) or file a complaint with the Ministry of Domestic Trade and Cost of Living. Mention the Consumer Protection Act 1999 and your right to cancel. Stopee has seen this approach resolve even stubborn refusals because companies take regulatory complaints seriously.
Chargeback through your bank or card issuer
If charges continue after you've cancelled and Golf Magazine refuses to refund them, your bank can reverse those charges. Contact your bank and request a chargeback, citing unauthorized charges after a cancellation request. Provide your cancellation confirmation email and screenshots. Banks typically side with customers on chargebacks when you have clear proof of cancellation.
Contacting Golf Magazine for support or complaints
If you need to escalate, here's where to reach them and what to expect.
Official Golf Magazine contact information
- Email: [email protected] - response time typically 3 to 7 business days
- Phone: 1-800-727-4653 (international number; call rates may apply) - no confirmed support hours listed
- Website support: Available through TheStar.com.my help centre for account-related queries
- No physical office: Golf Magazine does not list a Malaysia office or postal address for cancellations
Warning: Support is handled through overseas channels, so expect longer response times and potential delays due to time zone differences. Email is your best option for documentation purposes - phone calls leave no written record.
Escalation authorities in malaysia
If Golf Magazine doesn't respond to your cancellation or refund request within 14 days, escalate to one of these:
- Federation of Malaysian Consumers Associations (FOMCA): Handles consumer complaints and disputes - contact through their website or call your local chapter
- Ministry of Domestic Trade and Cost of Living: Enforces the Consumer Protection Act 1999 - file a formal complaint if FOMCA doesn't resolve the issue within 30 days
- Your credit card issuer or bank: Can reverse unauthorized charges and chargebacks if the company refuses refunds
Final steps and next steps
You now have every tool you need to cancel Golf Magazine cleanly and without losing money. The key is matching your cancellation method to your actual billing source - that single decision determines whether you cancel successfully or end up frustrated and still charged.
Start by opening your last credit card or phone statement and searching for "Golf" or "Magazine." Identify the merchant name. That merchant is where you cancel. Whether it's Apple, Google, or TheStar.com.my, the steps above walk you through that exact process. Take screenshots during cancellation, wait for your confirmation email, and test your access on your final date. If a charge posts after that, you have proof to claim a refund.
Stopee has helped thousands of consumers cancel magazine subscriptions without stress or wasted money. Our detailed guides on subscription cancellation have saved readers time and protected them from surprise renewals. Visit Stopee.com today if you need help cancelling any other recurring subscription - we specialise in making cancellation as straightforward as the sales process should have been in the first place.