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Cancel Haaretz: Step-by-Step Guide
How to cancel Haaretz and avoid surprise charges in malaysia
Understanding Haaretz and what you're paying for
Haaretz is an Israeli digital news platform founded in 1918 that delivers premium journalism, analysis, and opinion pieces to readers across Malaysia and beyond. If you've subscribed, you're paying for unlimited access to investigative reporting and in-depth coverage that sits behind a paywall.
What the Haaretz subscription includes
When you subscribe to Haaretz, you gain full access to all premium articles, opinion columns, and analysis across the website and mobile app. The service operates on a recurring billing model, meaning your subscription automatically renews on your billing date unless you cancel beforehand. Many Malaysian readers choose Haaretz for its English-language coverage of Middle Eastern affairs, but if the value no longer justifies the cost, cancellation is straightforward when you know the process.
The platform offers both monthly and annual payment options, with no lock-in contracts or long-term commitments. You can cancel at any point in your subscription cycle, though as with most digital news services, cancellation does not entitle you to a refund for the unused portion of your current billing period.
How Haaretz billing works for malaysian users
Haaretz does not operate a Malaysia-specific office or local customer service desk. This means support requests are handled through international channels: email to [email protected], phone contact at +972-3-512-1750, or through your online account settings. Response times may vary depending on Israeli business hours, so patience is required when reaching out for help.
The pricing displayed in your account may fluctuate based on exchange rates, but typical Malaysian pricing ranges from approximately RM 65.00 per month for a monthly plan to RM 780.00 per year for an annual subscription. If you subscribed through a free trial, that trial period has an exact end date, and your first charge will hit automatically unless you cancel before that date arrives.
Your consumer rights when cancelling Haaretz
Malaysia's Consumer Protection Act 1999 protects you when dealing with digital services like Haaretz, giving you specific rights regarding cancellation and billing transparency.
What the consumer protection act 1999 guarantees you
Under Malaysian consumer law, you have the right to cancel a subscription service within a reasonable timeframe before automatic renewal occurs. Haaretz must provide clear information about billing dates, cancellation methods, and renewal terms at the point of sale. If Haaretz charges you after you've submitted a valid cancellation request, you have grounds to dispute that charge with your payment provider.
The law also requires that any free trial terms are transparent. If you were not clearly informed that a trial would convert to a paid subscription, you may be entitled to a refund. Additionally, if Haaretz fails to process your cancellation request within a reasonable period, you can escalate the matter to the Federation of Malaysian Consumer Associations (FMCA) or your bank's dispute resolution team.
When to contact consumer authorities
If Haaretz refuses to cancel your subscription, continues charging after you've cancelled, or fails to respond to your cancellation request within 14 days, document everything and contact the FMCA. Stopee recommends keeping screenshots of your cancellation request, confirmation emails (if any), and your billing statements showing unwanted charges. These records become your evidence in a dispute.
Your bank or credit card issuer can also reverse charges if you report them as unauthorized. This is your backup option if Haaretz support becomes unresponsive, and Stopee has found that payment processors take billing disputes seriously, especially when you supply documented proof of your cancellation attempt.
Methods to cancel your Haaretz subscription
Stopee has identified three cancellation pathways for Haaretz, depending on where and how you subscribed. The most direct route is through your account settings; others depend on your payment source.
Cancelling through the Haaretz website
The primary cancellation method is via the Haaretz account portal. This works if you signed up directly on haaretz.co.il and are paying Haaretz directly.
- Visit haaretz.co.il and log in with your email and password.
- Navigate to Account Settings (usually found in your profile menu or top-right corner).
- Select Subscription or Billing from the menu options.
- Look for Cancel Subscription or Manage Subscription and click it.
- Haaretz will ask you to confirm cancellation and may offer a discounted rate to stay. Decline if you want out.
- Confirm the cancellation by clicking the final button. Screenshot the confirmation page.
- Check your email for a cancellation confirmation from [email protected] within 24 hours.
Pro tip: Before you start, log in and note your exact renewal date from the subscription page. This date matters because your access continues until that date even after cancellation.
Cancelling if you subscribed through apple app store or google play
If you signed up for Haaretz through the iPhone app or Android app, your subscription is managed by Apple or Google, not Haaretz directly. You must cancel the app subscription through your app store account, not through the Haaretz website.
- For Apple: Open Settings on your iPhone or iPad, tap your name at the top, select Subscriptions, find Haaretz, and tap Cancel Subscription.
- For Google Play: Open the Google Play app on your Android device, tap your profile icon, select Payments and subscriptions, then Subscriptions, find Haaretz, and tap Cancel subscription.
- Confirm the cancellation when prompted.
- Take a screenshot showing the cancellation confirmation from your app store.
- You will receive a confirmation email from Apple or Google within a few minutes.
Warning: Cancelling your Haaretz account on the website does not cancel an app store subscription. You must cancel in the app store itself, or charges will continue.
Cancelling by contacting Haaretz support directly
If the self-service options above fail or you need immediate assistance, contact Haaretz customer support. Response times are slower than domestic services because Haaretz is based in Israel.
- Email: [email protected] (expect a reply within 24-72 hours)
- Phone: +972-3-512-1750 (international number; call during Israeli business hours, Sunday to Thursday, 08:00-17:00 IST)
- Online support form: Visit haaretz.co.il/misc/contact-us and select the subscription or cancellation option
Write a clear email stating your name, email address, subscription email, and request: "I wish to cancel my Haaretz subscription effective immediately. Please confirm cancellation and provide a reference number." Stopee advises keeping a copy of this email and any response for your records.
Timeline and what happens after you cancel
Understanding the exact timeline prevents surprises and ensures you stop paying at the right moment.
When your access ends after cancellation
Your Haaretz access does not end immediately after you submit a cancellation request. Instead, you retain full access until your current billing period expires. If you cancel on the 10th of the month but your renewal date is the 25th, you can read Haaretz content until the 24th. On the 25th, your renewal does not occur, and your access lapses after that date.
This is important: Haaretz will not charge you again if you cancel before your renewal date, but they will also not refund you for the days or weeks remaining in your current subscription. This is standard practice across digital news platforms.
What to verify after cancellation
After you submit your cancellation, take these steps within 48 hours:
- Check your email for a confirmation message from [email protected]
- Log in to your Haaretz account and verify that your subscription status shows "Cancelled" or "Ends on [date]"
- If you cancelled through Apple or Google, recheck your app store subscription list to confirm Haaretz is no longer listed
- Check your credit card or bank account online to confirm no pending charges for Haaretz appear
- Set a phone reminder for two days before your renewal date as a final safeguard
Pro tip: Stopee recommends keeping all cancellation confirmations for at least three months. If an unexpected charge appears, you'll have proof that you cancelled on time.
Refund policy and what you should expect
Haaretz's refund policy is standard for subscription news services: cancellation stops future charges but does not generate refunds for time already paid.
When Haaretz will and won't refund you
| Scenario | Refund eligible? | What to do |
|---|---|---|
| You cancel mid-month and have days left on your current billing period | No | Access continues until renewal date; no refund issued |
| You were charged after submitting a cancellation request | Yes, dispute it | Contact [email protected] with proof of cancellation request; if refused, dispute with your bank |
| You were enrolled in a free trial and charged without consent | Yes | Request refund from [email protected]; cite Consumer Protection Act 1999 if ignored |
| Your account was hacked and charged without authorization | Yes | Report to Haaretz and your bank immediately; request full refund |
| You received a service credit or promotional discount | Varies | Clarify with [email protected] before cancelling |
| You cancel during your subscription period | No | Plan to cancel shortly before renewal to maximize value |
How to request a refund if you're eligible
If you believe Haaretz owes you a refund, email [email protected] with this information: your full name, email address associated with the account, the transaction date and amount, and a clear explanation of why you deserve a refund. Reference the Consumer Protection Act 1999 if applicable (such as unauthorized trial-to-paid conversion).
Allow 7-10 business days for a response. If Haaretz refuses or ignores you, escalate by filing a dispute with your credit card company or bank. Stopee has assisted many Malaysian consumers in recovering unauthorized charges through chargeback requests, which carry more weight than email requests because they involve your financial institution.
Common mistakes people make when cancelling Haaretz
Cancellation frustration often stems from one preventable error repeated by dozens of users each month. Here are the traps that catch people off guard.
Forgetting to cancel app store subscriptions separately
This is the number-one reason people keep getting charged. You subscribe through the Apple App Store or Google Play, then you cancel your Haaretz website account. Your app store subscription keeps renewing, draining your account every month without your knowledge. The solution is simple: always cancel the subscription where you created it. Stopee strongly emphasizes this point because it causes genuine financial harm to readers who assume cancellation is a one-step process.
Missing your renewal date
Many Malaysians overlook the exact date their subscription renews. You receive no warning email before the charge hits. If you intend to cancel, submit the cancellation at least 3 days before your renewal date, not on the renewal date itself. Processing delays can mean your cancellation request arrives after the system has already processed the charge.
Not documenting your cancellation request
You send an email to [email protected] asking for cancellation, hear nothing back, assume it's done, and then get charged. You have no proof you asked. Always take a screenshot of your cancellation request, copy the email into a text file, and note the date and time you submitted it. When you receive a confirmation (if one arrives), save that too. Stopee recommends treating cancellation requests like bank transactions: document everything.
Confusing account deletion with subscription cancellation
Cancelling your subscription does not delete your Haaretz account or erase your reading history. You can still log in and read free articles. If you want to fully remove your account data, that's a separate request sent to [email protected] with the subject line "Account Deletion Request."
Pricing breakdown and value assessment
Before you commit to cancellation, consider whether the cost truly doesn't match the value you receive.
Haaretz subscription costs for malaysian readers
| Plan | Billing frequency | Cost in MYR | Cost per month | Best for |
|---|---|---|---|---|
| Monthly subscription | Every month | RM 65.00 | RM 65.00 | Readers wanting flexibility |
| Annual subscription | Once per year | RM 780.00 | RM 65.00 | Committed readers saving slightly on admin |
| Free trial | Limited period | Free (converts to monthly) | Variable after trial | Testing the service before paying |
The annual plan costs the same as paying 12 monthly fees, so there's no discount incentive. This means there's no financial penalty to downgrading from annual to monthly before you cancel. If you're locked into an annual plan, switching to monthly immediately before your next renewal date saves you from another annual charge.
Step-by-step cancellation checklist
Use this checklist to ensure you cancel Haaretz correctly and completely.
- Step 1: Log in to your Haaretz account and note your renewal date
- Step 2: Identify where you subscribed (website, Apple App, or Google Play)
- Step 3: Cancel through the appropriate channel (website, Apple, Google, or email support)
- Step 4: Take screenshots of your cancellation confirmation and the subscription status page
- Step 5: If you subscribed through an app, cancel the app store subscription separately
- Step 6: Wait 24 hours and check your email for a confirmation from [email protected]
- Step 7: Log back in and verify your subscription status shows "Cancelled" or displays an end date
- Step 8: Set a calendar reminder for 2 days before your renewal date
- Step 9: On that reminder date, log in one final time to confirm no new charge has occurred
- Step 10: Save all confirmations for 3 months in case a dispute arises
Contacting Haaretz support and escalation
When self-service cancellation fails, you'll need to reach Haaretz directly. Here's how to navigate international support effectively.
Haaretz customer service contact details for malaysian users
Primary email address: [email protected]
Phone number (international): +972-3-512-1750 (call Sunday to Thursday, 08:00-17:00 Israel Standard Time; Malaysia is 6 hours ahead, so call between 14:00-23:00 Malaysia time)
Online contact form: Visit haaretz.co.il/misc/contact-us, select your issue type, and submit your request
Mailing address (for formal written notice): Haaretz, Schocken House, 21 Schocken Street, Tel Aviv, Israel 6473506
Escalation if Haaretz ignores your cancellation
If Haaretz fails to respond or refuses to cancel, escalate through these channels:
- Send a formal email to [email protected] with subject line "Urgent: Cancellation Request - Escalation" and include your previous request date, account email, and cancellation request ID if you have one.
- Wait 7 business days for a response.
- If no response arrives, contact your bank or credit card company and report the charge as disputed. Provide them with copies of your cancellation requests and any responses (or lack thereof) from Haaretz.
- File a complaint with the Federation of Malaysian Consumer Associations (FMCA) at 03-7957-6000 or visit the FMCA website.
- Your bank's chargeback department will investigate and likely reverse the charge in your favor, especially if you demonstrate a documented cancellation attempt.
Stopee emphasizes that you have power in this situation. Banks take unauthorized billing seriously, and when you show evidence of cancellation attempts, the burden shifts to Haaretz to prove the charge was legitimate.
Why people cancel Haaretz and how to decide
Understanding your own reasons for cancelling helps you make a confident decision and prevents regret later.
Reasons malaysians cancel Haaretz
- Cost: RM 65 monthly feels expensive for readers who only occasionally check the news
- Content mismatch: Readers expected more technology or business coverage and found mainly Middle Eastern political news
- Paywall frustration: Hitting article limits or finding too many articles locked behind the subscription
- Overlapping subscriptions: Readers already pay for other news services (BBC, Guardian, Medium) and don't need another
- Trial to paid conversion: Readers who forgot they were on a free trial and got surprised by charges
- No longer reading: Life changes (job switch, health issues, time constraints) mean less news consumption overall
Before you cancel: is Haaretz really not worth it?
Before you submit a cancellation request, ask yourself these questions:
- Have I read Haaretz articles in the past 30 days? How many?
- Are there specific sections I value (investigative reporting, Middle East coverage, opinion)?
- Could I downgrade to a lower-cost alternative (free articles only, or a different news service)?
- Is the issue with Haaretz itself, or do I simply read less news generally?
If you've genuinely stopped reading or found better alternatives, cancellation is absolutely the right call. Stopee exists to help you make that decision confidently, and thousands of Malaysian consumers have cancelled services successfully using our guidance.
After you cancel: next steps and what to watch for
Your cancellation is submitted, but your job isn't finished. Here's what to monitor.
Monitoring your account after cancellation
Set a recurring reminder to check your bank statement or credit card account on your renewal date. This simple habit catches any billing errors within hours rather than weeks. Log into your Haaretz account every few weeks until your renewal date passes, just to confirm the subscription status still shows as cancelled. If you see any signs of an unexpected charge, contact your bank immediately.
Consider setting up email filters to ensure you don't miss a cancellation confirmation or a surprise renewal notice. Ask your bank to send you a text message alert the moment any charge from Haaretz is processed, so you know instantly if something goes wrong.
If you get charged after cancelling
If Haaretz charges you after your cancellation should have taken effect, act within 30 days. Contact [email protected] immediately with subject line "Unauthorized charge after cancellation - Request for refund" and include your account email, the charge date, and the amount. State clearly: "I submitted a cancellation request on [date] and was informed cancellation was effective. This charge should not have occurred. I request an immediate refund."
If Haaretz doesn't respond within 5 business days, contact your bank and file a dispute (chargeback). Banks typically side with you if you provide documentation of the cancellation request. Stopee has seen banks reverse these charges within 14-21 days when evidence is clear.
Summary: your cancellation action plan
| Action | Timing | Priority |
|---|---|---|
| Note your Haaretz renewal date | Immediately | Critical |
| Identify where you subscribed (website, app store, etc.) | Immediately | Critical |
| Submit cancellation through the correct channel | At least 3 days before renewal | Critical |
| Screenshot your cancellation confirmation | Within 1 hour of cancelling | High |
| Verify cancellation in account settings 24 hours later | Next business day | High |
| Set reminder for 2 days before renewal date | Within 1 week of cancelling | Medium |
Cancelling Haaretz is straightforward when you follow the right process. You now know exactly how to cancel through the website, app stores, or email support, and you understand your consumer rights under Malaysian law. Stopee has helped thousands of consumers cancel unwanted subscriptions by providing clear, step-by-step guidance-and you're empowered to do the same today.
Contact Haaretz using the details provided above, submit your cancellation before your renewal date, and monitor your account to confirm the process completes. If any issues arise, escalate to your bank or the FMCA. Your subscription, your money, and your cancellation decision are entirely yours to control.