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Cancel Pressreader: The Right Way
How to cancel Pressreader and stop unwanted charges in malaysia
What Pressreader is and why you might want to cancel
Pressreader is a digital news and magazine platform that gives you access to more than 7,000 newspapers and magazines through a single subscription. You can read on the web, via mobile apps on iOS and Android, and download issues for offline reading. The service appeals to news enthusiasts and professionals who want broad international coverage without managing dozens of separate subscriptions.
Many Malaysian users sign up expecting easy access to local and international publications, then later realise the subscription doesn't deliver what they hoped for or costs more than they want to keep paying. Others cancel because they prefer free news sources, switch to a rival platform, or simply run out of reading time. Whatever your reason, Stopee understands that cancelling should be straightforward and transparent.
How Pressreader works
You download the free Pressreader app or access the web platform, then pay for a Premium subscription to unlock unlimited reading. Your subscription renews automatically on the billing date you agreed to, and charges appear on your payment method monthly or annually depending on your plan. The key friction point: your billing cycle is tied to where you bought the subscription, not just to the app itself. If you subscribed through Apple, cancellation must happen in Apple. If you bought directly, you cancel directly. Get this wrong and charges continue silently.
Pricing and subscription options in malaysia
Pressreader does not publish official pricing in Malaysian ringgit on its main legal page, but third-party sellers in Malaysia advertise monthly and yearly plans. You may see pricing like RM6.50 for one month or RM24.90 for one year on reseller platforms such as Shopee. Direct subscription pricing varies by region and billing method, so always check your last invoice to confirm your exact plan cost and next charge date before you cancel.
Your consumer rights when cancelling Pressreader in malaysia
Malaysian consumer law protects you when you cancel a subscription service. You have fundamental rights that Pressreader cannot ignore, and Stopee wants you to know exactly what leverage you hold.
Consumer protection act 1999 and your cancellation rights
Under Malaysia's Consumer Protection Act 1999, you have the right to cancel a distance contract (any subscription bought online or over the phone) within 14 days without penalty, provided you notify the seller in writing. This applies even if Pressreader's terms say otherwise. After 14 days, you can still cancel, but the supplier can deduct reasonable costs if you have used the service.
The law also requires the supplier to provide clear information about cancellation terms before you buy. If Pressreader's website or app does not clearly state how to cancel, when you can cancel, or what happens on cancellation, that breach may strengthen your position if there is a dispute.
Most importantly: you do not need Pressreader's permission to cancel. You have the statutory right to withdraw. If the company refuses a refund or claims you cannot cancel, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the Act.
How to escalate if Pressreader refuses to cancel or refund
If you submit a cancellation request and Pressreader ignores it, blocks it, or claims you have no right to cancel, contact the MDTCA consumer complaints unit. You can file a complaint online via their portal or visit your nearest MDTCA office. Include screenshots of your subscription, your cancellation request, and Pressreader's response (or lack of one). The MDTCA takes subscription disputes seriously and can compel refunds.
Stopee has seen consumers successfully recover charges through the MDTCA when companies tried to hide behind vague terms. Your statutory right overrides any small print.
Methods to cancel Pressreader
Pressreader offers multiple cancellation routes because you may have subscribed through different platforms. Your first step is to identify exactly where you pay, then cancel at that exact point.
Cancellation via the Pressreader web account
If you subscribed directly on Pressreader's website or through their customer portal, you can cancel online. Start by signing in to your account on the Pressreader website or app.
- Go to your account profile or settings area
- Look for buttons labelled Account, Profile, My Subscription, or Settings
- Find your subscription or billing section
- You should see a page showing your current plan, next billing date, and payment method
- Look for a "Cancel Subscription" or "Manage Plan" button
- Click it to begin the cancellation flow
- The system may ask why you are cancelling; answer honestly but briefly
- Confirm the cancellation
- You should receive an on-screen confirmation and an email receipt
- Take a screenshot of the confirmation page
- Verify that the subscription is marked as "Cancelled" on your account
- Log back in after a few minutes to double-check the cancellation took effect
Pro tip: If you cannot find a cancel button after step 2, contact Pressreader's customer support portal at care.pressreader.com and submit a cancellation request in writing. Save a copy of your request and the response.
Cancellation via apple app store (iOS)
If you subscribed on the Apple App Store, you must cancel through Apple's subscription management, not through the Pressreader app itself. Cancelling only in the app will not stop Apple charges.
- Open the App Store app on your iPhone or iPad
- Tap the profile icon in the top right corner
- Tap "Subscriptions"
- You will see a list of all active subscriptions on your Apple account
- Find "Pressreader" in the list and tap it
- The screen will show your next billing date and your current plan
- Tap "Cancel Subscription"
- Apple may offer a discounted renewal price; decline it unless you want to stay
- Confirm the cancellation
- You will see a confirmation message and an email from Apple within moments
Warning: If you delete the Pressreader app without cancelling the subscription first, Apple will still charge you on the renewal date. The app deletion and the subscription cancellation are separate actions.
Cancellation via google play (Android)
If you subscribed on Google Play, cancel through the Google Play app or the Google Play website. Like Apple, Google charges separately from the app itself.
- Open the Google Play Store app on your Android device
- Tap your profile picture in the top right
- Tap "Manage my subscriptions"
- You will see all subscriptions linked to your Google account
- Select "Pressreader"
- The page displays your plan, cost, and next charge date
- Tap "Cancel subscription"
- Google will ask you to confirm; tap "Yes, cancel"
- Confirm cancellation was successful
- You should receive a confirmation email from Google Play immediately
Pro tip: If you lose access to your Google account, contact Google Support via the Play Store help centre. They can cancel on your behalf if you prove account ownership.
Cancellation via third-party resellers
If you bought a Pressreader code or subscription through a reseller such as Shopee Malaysia, contact that reseller's customer service to request a refund or cancellation. Resellers have their own policies and refund windows, which may be more generous than Pressreader's. Ask the reseller for proof of cancellation and a refund confirmation.
Timeline and what to expect after cancellation
Cancellation does not mean immediate loss of access. Understand the timeline so you are not caught off guard.
When your access ends
After you cancel, you retain full access to Pressreader until the end of your current billing period. If your next charge date is 30 days away, you can keep reading for the full 30 days. After that date passes, your account reverts to a limited free view (if available in your region) or full lockout. You will not be charged again after the final billing date.
Pro tip: Download any issues or articles you want to keep for offline reading before the cancellation date arrives. Once your subscription ends, offline access may disappear.
Refunds and what to claim
Pressreader generally does not refund unused portions of your subscription once the 14-day statutory cooling-off period has passed. However, under the Consumer Protection Act 1999, you can claim a refund if you cancel within 14 days of purchase, as long as you notify them in writing. After 14 days, any refund depends on Pressreader's discretion or on proving a breach of their contract (for example, if they failed to provide the service as advertised).
If you believe you are entitled to a refund, submit a written request to Pressreader's customer care at care.pressreader.com, quoting your invoice number and the reason for the claim. Keep copies of all correspondence. Stopee recommends sending your request via registered email or logged chat for proof of receipt.
Common cancellation mistakes to avoid
Cancellation often feels stressful because one small misstep can leave you charged again. You are not alone if you have made these errors.
Deleting the app without cancelling the subscription
The single most common mistake is removing the Pressreader app from your device and assuming the subscription has stopped. It has not. Apple and Google will continue to charge your card on the renewal date even if the app is gone. Always cancel the subscription itself through Apple, Google, or Pressreader before deleting the app.
Cancelling in the wrong place
If you subscribed through Apple but try to cancel via the Pressreader website, Apple still owns the subscription and will keep charging you. Identify your billing source by checking your bank statement or your app store account, then cancel exclusively at that location.
Assuming cancellation happened without confirming it
Many users click "cancel" and assume the job is done. Check your account one week and one day after the expected cancellation to verify the status shows "Cancelled" or "No active subscription". If it still shows active, contact customer support immediately.
Missing the 14-day refund window
Malaysia's Consumer Protection Act 1999 gives you 14 days from purchase to cancel and claim a refund. After day 14, you lose this statutory right. If you want a full refund, act quickly and submit your cancellation request within this window in writing.
Refund eligibility and how to claim
Refunds depend on when you cancel and whether Pressreader has breached its contract. Know your entitlements so you do not accept a "no refund" reply without pushing back.
Within 14 days of purchase
You have an unconditional statutory right to cancel and claim a full refund if you notify Pressreader in writing within 14 days of your first charge. The Consumer Protection Act 1999 guarantees this. Pressreader cannot refuse on the grounds that you have already used the service. Send your cancellation request to care.pressreader.com with the subject line "Cancellation Request - Refund Claim" and include your invoice number and account email.
After 14 days
Once the statutory window closes, Pressreader is not obliged to offer a refund unless the service failed to meet what was advertised. For example, if you cannot access publications shown in their listings, or if they breached their legal obligations (such as failing to show cancellation terms), you have grounds to demand a refund and escalate to the MDTCA if they refuse.
How to submit a refund claim
- Gather your evidence
- Your invoice or receipt showing the charge date and amount
- Screenshots of the service issue (if applicable)
- Proof of your cancellation request (email or chat log)
- Draft a written claim
- State your name, account email, and the amount claimed
- Explain why you are entitled to the refund (within 14 days, or service failure)
- Request the refund and a deadline for reply (7 days is reasonable)
- Send to Pressreader's customer care
- Use care.pressreader.com and save a copy of your submission
- If refused, escalate to the MDTCA
- File a complaint at the Ministry of Domestic Trade and Consumer Affairs online portal within 6 months of the charge
Stopee has seen consumers recover charges worth hundreds of ringgit through MDTCA intervention when companies tried to hide behind vague terms. Do not accept "no refund" as final if you have a legitimate claim.
Checklist before and after cancellation
Use this checklist to confirm you are ready to cancel and that cancellation worked.
| Task | Status |
|---|---|
| Note your next billing date | ___________ |
| Screenshot your current plan and cost | ___________ |
| Identify where you subscribed (Apple, Google, Direct, Reseller) | ___________ |
| Submit cancellation request at correct location | ___________ |
| Save cancellation confirmation email or screenshot | ___________ |
| Verify account shows "Cancelled" status after 1 week | ___________ |
Why users cancel and when to reconsider
You may be cancelling for the right reasons or hesitating because you are unsure. Stopee helps thousands of consumers make this decision clear.
Strong reasons to cancel
You should cancel if you are not reading regularly, if the publication mix does not match your interests, if a free alternative meets your needs better, if budget tightens, or if you prefer a competitor platform. Do not delay cancellation out of guilt; this is your money and your choice.
When to keep your subscription
Keep Pressreader if you read at least one publication per week, if international news coverage is essential to your work, or if you value offline access while commuting. A yearly plan often offers better value than monthly, so consider an annual switch before you cancel if cost is the only issue.
Contact and escalation details for Pressreader
If Pressreader refuses to cancel, blocks your request, or ignores your refund claim, you have escalation options. Stopee believes transparency and fairness matter, and you deserve a response.
Pressreader customer support
Contact Pressreader's customer care portal at care.pressreader.com. Use the chat feature or submit a ticket with your account email and invoice number. Save all correspondence. Response times typically range from 24 to 48 hours for simple cancellations.
If Pressreader refuses to respond or comply
Escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) Consumer Tribunal or file a complaint via their online portal at www.mdtca.gov.my. Include your cancellation requests, Pressreader's responses, and proof of charge. The MDTCA can compel refunds and levy penalties if Pressreader breaches the Consumer Protection Act 1999.
Chargeback as a final option
If you have submitted a cancellation request and Pressreader charges you again, contact your bank or credit card issuer and request a chargeback. Provide your cancellation request email and the disputed charge. Your bank will investigate and can reverse the payment if Pressreader acted in breach of contract.
Stopee has helped thousands of consumers cancel subscriptions fairly and reclaim charges they did not authorise. Your rights are real, your cancellation is valid, and you deserve clarity. If you are uncertain about any step, contact customer support or escalate to the MDTCA rather than accepting silence or refusal. You are in control.