Manage Road & Track

How to cancel Road & Track and reclaim your money in malaysia

What Road & Track is and why malaysian readers subscribe

Road & Track is a global automotive magazine brand built on performance cars, motorsport testing, and car culture. If you subscribe from Malaysia, you are paying in US dollars through an American billing system with support handled during US business hours - not Malaysian time.

The service offers two main subscription types. The All Access Membership costs USD 49.99 (approximately RM 236) per year, which includes the print magazine every two months plus unlimited digital access to the website and exclusive member events. The Print Magazine Subscription costs USD 40 (approximately RM 189) per year and covers only the print edition every two months.

Many Malaysian subscribers feel frustrated at cancellation time because the signup process feels frictionless, but the exit experience is unclear. Foreign currency billing, time zone delays in customer support responses, and auto-renewal policies that kick in without clear advance notice are common pain points. At Stopee, we have helped thousands of consumers navigate exactly this type of service, and we know the steps that work.

Why malaysian subscribers choose to cancel

You might cancel Road & Track for several reasons: the subscription no longer fits your interests, you prefer other automotive content sources, the foreign currency exchange rate has made renewal expensive, or you simply forgot the auto-renewal was active. All of these are valid.

The key is acting before your next billing date. Road & Track operates an auto-renewal system, which means your card will be charged automatically unless you cancel at least 24 hours before your renewal date. That narrow window is worth marking in your calendar.

How auto-renewal and billing work for malaysia-based subscribers

Your subscription renews automatically at the end of each 12-month term. The renewal happens in US dollars, and your Malaysian bank or card issuer applies the exchange rate on the transaction date - not the date you signed up. This means your actual MYR cost can vary slightly between years depending on currency movement.

Road & Track does not display native MYR pricing on their checkout. You are always billed in USD, which adds a layer of complexity that Stopee recommends you monitor closely. Check your last three billing statements to understand the actual MYR amount you have been charged, so you can budget for future renewals or calculate your refund accurately if you cancel mid-term.

Your consumer rights under malaysia law

Malaysia's Consumer Protection Act 1999 protects your right to cancel distance contracts, including digital and print subscriptions purchased online.

What the consumer protection act 1999 guarantees

Under Section 13 of the Consumer Protection Act 1999, you have the right to cancel a distance contract (any purchase made without face-to-face contact) within 10 calendar days from the day after you receive the goods or the contract is concluded, whichever is later. For digital subscriptions like Road & Track, the contract is concluded on the day you complete payment.

This means if you subscribe to Road & Track today and change your mind within 10 days, you can demand a refund regardless of Road & Track's stated policy. The law overrides the company's terms if the company's terms are less generous than the law allows.

After the 10-day statutory window, your rights depend on Road & Track's cancellation and refund policy. However, if the company refuses to honour its own policy or your cancellation request, the Consumer Protection Act still protects you, and you can escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

How to escalate if Road & Track refuses your cancellation

If Road & Track ignores your cancellation request or denies a refund you believe you are owed, you have a formal complaints process. First, send a final written demand to Road & Track's customer service (via email and registered post if possible) outlining the issue, the date you requested cancellation, and the refund amount due. Give them 14 days to respond.

If they do not comply, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) online at www.kpdnkk.gov.my or visit your nearest MDTCA office. Stopee recommends keeping copies of every email, screenshot, and payment receipt - this evidence is what regulators need to rule in your favour. The MDTCA can compel Road & Track to issue the refund if they find the company in breach of consumer law.

Pricing and subscription options at a glance

Before you cancel, review what you have been paying for and what remains in your current term.

Pro tip: If you subscribed via Apple App Store or Google Play, the prices may differ slightly due to app store fees. Check your last receipt to confirm which platform you used - this determines where you cancel.

How to cancel Road & Track step by step

Your cancellation method depends on where you originally subscribed. Follow the steps for your specific platform to avoid charges after cancellation.

Cancel through the Road & Track website account

If you subscribed directly at roadandtrack.com, use your account dashboard to cancel. This is the most straightforward path and gives you instant confirmation.

1. Visit roadandtrack.com and click the login link (usually top right or in your account menu).
2. Enter your email and password to log in to your account dashboard.
3. Navigate to Account Settings or My Account - look for a "Subscription," "Manage Subscription," or "Membership" tab.
4. Find the active subscription listed under your name and click the "Cancel" or "Manage" button next to it.
   • If you see an option to pause instead of cancel, note that pausing does not stop auto-renewal. You must select "Cancel Subscription" explicitly.
5. Read the cancellation confirmation screen carefully. Road & Track may display your refund eligibility here.
6. Click "Confirm Cancellation" or "Complete Cancellation" to finalize the request.
7. Wait for the final confirmation page to load. Screenshot this page as your proof of cancellation.
8. Check your email inbox (and spam folder) for a cancellation confirmation email from Road & Track within 24 hours. Keep this email.

Warning: Do not assume cancellation is complete until you see a final confirmation page or receive a confirmation email. Road & Track's account interface sometimes loops users back to offers or retention screens. Take a screenshot of the final confirmation before closing the browser.

Cancel an apple app store subscription

If you subscribed via the Road & Track app on iPhone or iPad, you must cancel inside Apple's system, not in the Road & Track app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the settings menu.
3. Select "Subscriptions" or "Media & Purchases" (the label varies by iOS version).
4. Tap "Subscriptions" again if prompted.
5. Find Road & Track in the list and tap it.
6. Tap "Cancel Subscription" or the red "Cancel" link.
7. Confirm the cancellation by tapping "Confirm" when prompted.
8. Apple displays a final cancellation confirmation. Screenshot this for your records.
9. You will remain a subscriber until the end of your current billing cycle, then access stops.

Pro tip: Apple sends a cancellation confirmation email immediately. Check your email account linked to your Apple ID within minutes to verify the cancellation went through.

Cancel a google play subscription

If you subscribed via the Road & Track app on Android, cancel through the Google Play Store app or website.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find Road & Track and tap it.
6. Tap "Cancel subscription" and follow the on-screen prompts.
7. Confirm the cancellation when the final confirmation appears.
8. Google Play sends a confirmation email to your registered Google account. Verify it within hours.

You keep access until the end of your billing cycle. After that date, your subscription ends automatically.

Refunds and what to expect after you cancel

Road & Track's refund policy depends on your subscription type and how many issues remain unshipped.

Refund eligibility for Road & Track subscriptions

For print subscriptions, Road & Track calculates your refund based on the number of issues that have not yet been mailed to you. If you are three months into a 12-month subscription and six issues have already shipped, you are refunded for the remaining six issues. The company does not refund for issues already delivered.

For the All Access Membership, the print refund logic applies to the physical magazine portion. The digital access refund depends on Road & Track's stated policy - some services offer pro-rata digital refunds, others do not. Contact customer service (see details below) to confirm exactly how much of your digital access fee qualifies for refund.

Pro tip: Calculate your expected refund before you cancel. Count the number of issues scheduled to ship in the remainder of your term, divide your annual fee by 6 (since six issues ship per year), and multiply by the unshipped issues count. This is your minimum expected refund.

How long refunds take to appear

Road & Track typically processes refunds within 5 to 10 business days of cancellation. Your bank or card issuer may take an additional 3 to 5 business days to credit the funds back to your account. Total time is often 7 to 15 business days.

If you cancelled via Apple or Google, the refund goes back to your Apple or Google account balance first, not directly to your credit card. You can then withdraw it to your payment method or spend it on other Apple or Google purchases.

What to do if your refund does not arrive

Mark 15 business days from your cancellation date on your calendar. If the refund has not appeared by then, contact Road & Track customer service with your cancellation confirmation email and your original payment receipt. Ask for a refund status update and a specific refund date.

If Road & Track cannot provide a refund date or refuses to refund, escalate to the Ministry of Domestic Trade and Consumer Affairs using the process outlined in the consumer rights section above. Stopee recommends this formal escalation only after Road & Track has had 15 days to respond to your initial request.

After cancellation: what happens to your access

Losing access to something you have paid for feels unsettling, even when you chose to cancel. Know exactly what you lose and when so there are no surprises.

Access timeline after you cancel

When you cancel, your access does not stop immediately. Instead, you remain a subscriber until the end of your current billing cycle. If your renewal date is 15 March and you cancel on 15 January, you keep access until 15 March, then all features stop.

For print subscriptions, you receive any issues already in the mail pipeline, but new issues after your cancellation date will not be sent to you.

For digital access under the All Access plan, you lose access to the website's exclusive member content, events calendar, and subscriber-only articles on the day your billing cycle ends. The main roadandtrack.com content (news, reviews, videos) remains publicly available - you simply lose the paid tier benefits.

Downloading and saving your data before access expires

Before your access ends, save any articles, videos, or resources you want to keep. Road & Track does not allow bulk downloads, but you can screenshot articles or use your browser's "save as PDF" function to preserve content locally.

Check if you have access to a members-only event scheduled after your cancellation date. If Road & Track has charged you for a future event and you cancel before attending, ask customer service if the event fee qualifies as a separate refund line item.

Common cancellation mistakes and how to avoid them

Cancellation feels simple until it goes wrong, and then frustration sets in quickly. These are the pitfalls Stopee sees most often, and how to sidestep them.

Mistake 1: cancelling on the website when you subscribed via an app

This is the number-one error. You subscribe through the Apple App Store, then you log into roadandtrack.com and cancel your account there, thinking you have stopped the renewal. You have not. The App Store subscription still renews independently, and a new charge appears on your bill.

Solution: Before cancelling anywhere, log into your account and find the subscription details section. It usually states where you subscribed (direct website, App Store, Google Play). If it does not say clearly, check your last payment receipt - the receipt shows the payment processor (Apple, Google, or Road & Track directly). Cancel on that same platform, not a different one.

Mistake 2: not checking the cancellation confirmation within 24 hours

You click "Cancel" and assume it worked. Days later, you check your email and find no confirmation. Weeks later, a new charge appears. You have no proof you tried to cancel.

Solution: Take a screenshot of the cancellation confirmation page immediately, before closing your browser. Then check your email inbox and spam folder within 24 hours for a confirmation message from Road & Track. If you see neither, contact customer service the same day and ask for a cancellation confirmation email. Do this before your renewal date.

Mistake 3: assuming a "pause" or "skip billing" feature stops auto-renewal

Road & Track may offer options to pause your subscription for a few months instead of cancelling outright. Pausing is not the same as cancelling - auto-renewal still kicks in once the pause period ends, and you will be charged again.

Solution: If you want to stop receiving charges permanently, select "Cancel Subscription," not "Pause Subscription." Pause is for subscribers who want to resume later. Cancellation is for exit.

Mistake 4: not accounting for the 24-hour grace period

Road & Track requires you to cancel at least 24 hours before your renewal date. If your renewal date is midnight on 15 March and you cancel at 11 PM on 14 March, you are still within the grace period. If you cancel at 1 AM on 15 March, you have missed the window and will be charged.

Solution: Mark your renewal date in your phone calendar and set a reminder for two days before. Cancel at least 48 hours early, not 24, to account for time zone differences and email delays.

Checklist before and after cancellation

Use this checklist to ensure you cancel cleanly and can prove it if a charge disputes arises later.

Road & Track customer service contact details

If you need to escalate a cancellation issue, dispute a charge, or ask about refund status, contact Road & Track using these verified channels.

Email support

Send cancellation or refund inquiries to Road & Track's customer service email address. Expect a response within 2 to 3 business days, though replies sometimes take longer due to the US time zone difference. Include your email address, subscription plan, renewal date, and cancellation date in your message. Request written confirmation of any resolution.

Phone support

Road & Track offers phone support, but the line is based in the US and operates on US Eastern Time. Call during US business hours (Monday to Friday, 9 AM to 5 PM EST) for the shortest wait. Calls from Malaysia incur international charges on your phone bill.

Online support form

Visit the Road & Track customer service help page at roadandtrack.com/customer-service. Fill out the contact form with your issue. This method creates a ticket record, which is useful for disputes later.

Pro tip: Always use email or the online form instead of phone if you are disputing a charge or requesting a refund. Written records matter if you need to escalate to the Ministry of Domestic Trade and Consumer Affairs.

Should you keep Road & Track or cancel

Sometimes the decision to cancel is clear. Other times it helps to weigh the pros and cons one final time.

If you are on the fence, pause your subscription instead of cancelling (if that option is available to you). This keeps your account active while you decide. After 30 days, you can resume or cancel without losing any benefit.

Why stopee exists and how we can help

Cancelling subscriptions should not feel like a consumer obstacle course. At Stopee, we have helped thousands of consumers cancel difficult-to-exit services, recover refunds, and understand their consumer rights in Malaysia and beyond.

Our guides cover every major subscription service, and our team stays current on changes to cancellation policies, refund rules, and consumer law. Whether you are cancelling Road & Track, streaming services, software, or memberships, Stopee provides step-by-step instructions, legal backing, and escalation paths if a company refuses to honour your request.

Visit Stopee.com to browse guides for other services you subscribe to, or bookmark this Road & Track cancellation guide for future reference. Stopee is free, ad-free, and built entirely to empower you - the consumer - to exit subscriptions on your own terms, quickly, and without losing money to hidden charges or missed deadlines.