Manage Cardone University

How to cancel Cardone University and protect your refund rights in malaysia

What Cardone University is and why you might want to leave

Cardone University is a US-based online training platform focused on sales coaching, business growth, and personal development. The service delivers over 800 interactive video lessons, weekly group coaching sessions, certifications, and one-on-one virtual mentoring-all positioned as premium training for ambitious sales professionals and entrepreneurs.

The pricing is significant. You pay approximately RM460 per month or RM5,520 annually for access to this structured programme. That investment makes sense if the content aligns with your goals, but if it does not, the cost becomes a real concern. Many Malaysian learners find themselves locked into monthly or annual contracts that feel harder to exit than they expected.

Why malaysian users struggle to cancel Cardone University

Cardone University operates entirely from the United States with no Malaysian office, local phone line, or dedicated Asia-Pacific support team. The main contact number is +1-310-777-0255 (US-based), and support hours run Monday to Friday, 9 AM to 6 PM EST-which translates to after-hours or midnight calls for you in Malaysia.

The service terms state this is "a legally binding, non-refundable contract for the term provided herein." That language creates real friction. There is no obvious self-service cancellation portal, no published refund window, and no clear timeline for when charges stop after you cancel. This lack of transparency is exactly why consumers turn to Stopee for guidance-we help you navigate opaque cancellation processes and protect your wallet.

The real cost of staying versus leaving

If you stay on a monthly plan you no longer use, you lose RM460 every 30 days. Over a year, that is RM5,520 in wasted spending. If you are locked into an annual contract and cancel mid-term, you face the risk of losing the entire annual payment with no refund-unless you escalate through the right channels. Understanding your actual consumer rights under Malaysian law is critical before you take action.

Your consumer protection rights under malaysian law

Malaysia's Consumer Protection Act 1999 gives you specific rights even when dealing with overseas digital services. You do not lose protection simply because Cardone University is US-based or because their terms say "non-refundable."

Key rights you have as a malaysian consumer

The Consumer Protection Act 1999 protects you from unfair contract terms, misleading statements, and false claims about goods or services. If Cardone University misrepresented the training content, failed to deliver what was promised, or used dark patterns to make cancellation deliberately difficult, those practices may violate Malaysian consumer law.

Additionally, if you were charged without your explicit consent, charged after you cancelled, or were not given a fair opportunity to exit the contract, you have grounds to dispute the charges. The Federal Trade Mark Office and the Ministry of Domestic Trade and Consumer Affairs can investigate complaints against foreign service providers.

Unfair contract terms and the right to exit

Unilateral non-refund clauses are scrutinised under the Act. While Cardone University can set reasonable refund policies, a blanket "no refunds ever" stance-especially paired with automatic renewal or a hidden cancellation process-may be deemed unfair. If the contract prevents you from exercising a basic right to cancel, Malaysian consumer law may override it.

This is where Stopee's approach differs from simply accepting what a company's terms page says. We help you challenge unfair terms by documenting the service failure and filing formal complaints with the correct regulatory body.

How to cancel Cardone University step by step

Use this process to cancel safely and create a paper trail that protects you if there are billing disputes later.

Step 1: gather and save your proof

1. Log into your Cardone University account immediately and take a full screenshot of your dashboard, including your account name, email, current plan type, and billing date.
2. Search your email inbox for the original receipt, welcome email, and any order confirmation from Cardone University. Save these as PDFs.
3. Note the exact date of your most recent charge (check your bank or credit card statement) and the amount charged (RM460 or RM5,520).
4. Take a screenshot of your bank statement showing the recurring charge, if applicable.
5. Write down the full name on the account, the email address linked to the subscription, and the billing address you used during sign-up.

Pro tip: Save all these documents to a dedicated folder on your computer or phone. You will need them if Cardone University denies you cancelled or continues to charge you after cancellation.

Step 2: cancel via the online account portal

Cardone University indicates that cancellation is handled online. Start here before you contact support.

1. Log into your Cardone University account at cardoneuniversity.com with your email and password.
2. Look for a menu labelled "Account," "Billing," "Subscription," "Membership," or "Settings" (exact wording varies).
3. Find the option that says "Cancel Subscription," "Manage Plan," "View Billing," or similar.
4. Follow the on-screen prompts. The system may ask why you are leaving-answer honestly, but do not feel pressured to reconsider if you have already decided.
5. When the cancellation is complete, the system will either show a confirmation page or send you a confirmation email immediately. Screenshot this page and save the email.

Warning: Do not delete or close your account unless specifically asked to. Closing your account may make it harder to prove you were ever a customer if you need to file a dispute later.

Step 3: contact support to confirm cancellation (if online cancellation is unclear)

If the online portal does not have a clear cancellation option, or if you cancel and receive no confirmation email within 24 hours, contact Cardone University support directly.

1. Email [email protected] with the subject line: "Subscription Cancellation Request - [Your Email Address]."
2. In the email, include:
   • Your full name and the email address linked to your Cardone University account.
   • Your account ID or order number (if you have it).
   • A clear statement: "I request immediate cancellation of my subscription effective today, [date]."
   • Your preferred date for the cancellation to take effect (ideally before your next billing date).
   • A request for written confirmation of cancellation within 24 hours.
3. Send the email and keep a copy for your records.
4. If you do not receive a response within 24 hours, send a follow-up email with the same request.

Pro tip: Keep the email thread open in your inbox. Do not archive it. This becomes your legal evidence that you requested cancellation on a specific date.

Step 4: verify the cancellation

1. Wait 48 hours after you submit your cancellation request (online or via email).
2. Log back into your Cardone University account. The system should show your subscription as "cancelled" or "inactive." Take a screenshot.
3. Check your bank or credit card statement after your normal billing cycle passes. Verify that no charge appears from Cardone University.
4. If you receive a cancellation confirmation email from Cardone University, screenshot it immediately and save it with your other cancellation documents.

Warning: If a charge still appears after 30 days, you have the right to dispute it with your bank and file a complaint with Stopee. We help thousands of consumers recover erroneous charges by documenting the cancellation request and escalating through proper channels.

Refunds and what to expect after cancellation

Cardone University's terms claim services are "non-refundable," but Malaysian consumer law does not always agree, especially if the service was not delivered as promised or if you cancelled within a legal withdrawal period.

What refunds you might actually receive

If you cancel mid-month, do not expect an automatic pro-rated refund. Cardone University typically continues access until the end of the billing period (your paid month), then stops charging. In that case, you keep access to the training until the end of your paid term, and no refund is issued.

However, if you cancel within 14 days of your initial purchase and are a first-time customer, you may have a statutory cooling-off right under Malaysian consumer protection rules (similar to online purchase protection in the EU). This is not advertised on their site, so you will need to claim it by writing to support and referencing the Consumer Protection Act 1999.

When to escalate and demand a refund

You have a stronger refund claim if any of these apply:

• Cardone University misrepresented the content, duration, or quality of the training.
• You were charged without authorisation or after you cancelled.
• The service was not available or functional for a significant part of your subscription.
• You were not provided with a fair and accessible cancellation process (which Stopee can help you argue).
• You cancelled within 14 days of sign-up and were not offered a cooling-off period.

If any of these points apply, write to Cardone University with the subject: "Refund Request - Service Non-Delivery and Consumer Protection Act 1999 Claim." Reference the specific Malaysian law, describe what went wrong, and request a full or partial refund within 14 days.

Cardone University pricing and what you are paying for

Understanding exactly what you pay for makes it easier to decide whether cancellation is the right call, or whether you should negotiate a pause or downgrade instead.

The annual plan represents a discount compared to paying monthly (RM5,520 vs RM5,520 = same rate, but you lock in the price for 12 months). If you are locked into the annual plan and want out early, you face the full-year cost unless you can prove service failure.

Common mistakes when cancelling Cardone University

Cancellation frustration usually stems from small missteps that make it harder to prove you cancelled or to dispute charges later. Here is where most people stumble.

Mistake 1: cancelling without saving proof first

You click "cancel," see a confirmation message, and assume it is done. Three weeks later, you are charged again. You call support and they claim you never cancelled. Without a screenshot of the confirmation, you have no way to prove otherwise. Always save proof before, during, and after cancellation.

Mistake 2: waiting until after the billing cycle to cancel

If your next charge is due on the 15th and you cancel on the 14th, it is too late. The charge already processed. Cancellation stops *future* charges, not past ones. Cancel at least 5 days before your billing date to give Cardone University time to process the request.

Mistake 3: assuming the online portal cancellation worked without confirmation

Some portals show a confirmation message but do not send an email. You log out thinking you are cancelled, but the system never recorded it. Always ask for written confirmation via email if the online process does not generate an automatic message within 24 hours.

Mistake 4: not checking your bank statement after cancellation

Cardone University continues to charge some users even after they cancel. If you do not monitor your statement, you might not notice an erroneous charge for months. Check your bank statement at least once per month for 90 days after cancellation. Stopee recommends setting a phone reminder to do this.

Mistake 5: trying to call support during malaysian business hours

The US support line (+1-310-777-0255) is open 9 AM to 6 PM EST, which is midnight to 7 AM Malaysian time. If you call during the day in Malaysia, you will reach an automated message or no one at all. Email is always faster and creates a written record anyway.

What happens after you cancel Cardone University

Cancellation brings relief, but there are practical steps to take in the days and weeks afterward to make sure the process sticks and no surprise charges appear later.

Immediately after cancellation (day 1)

1. Create a folder on your computer or in cloud storage (Google Drive, OneDrive, or iCloud) labelled "Cardone University Cancellation."
2. Upload all screenshots, confirmation emails, bank statements, and the original purchase receipt into that folder.
3. Write a brief summary document: date you cancelled, method used (online or email), confirmation date received, and the next scheduled billing date.
4. Set a calendar reminder for 3 days after your next scheduled billing date to check your bank account.

Within 30 days of cancellation

1. Verify your subscription status by logging into your Cardone University account (you should still have access until the end of your paid period).
2. Take a final screenshot showing "subscription: cancelled" or "account: inactive."
3. Monitor your bank or credit card statement carefully.
4. If you requested a refund as well as a cancellation, follow up with Cardone University via email if you have not heard back within 10 business days.

If Cardone University charges you again after cancellation

Do not panic, and do not just accept the charge. You have rights.

1. Gather your cancellation proof (screenshot, email confirmation, or bank records showing the cancellation request date).
2. Contact Cardone University again: email [email protected] and state clearly that you cancelled and should not have been charged. Include your cancellation confirmation date.
3. Ask for an immediate refund and a written explanation of why the charge occurred.
4. If Cardone University does not respond within 10 business days or refuses the refund, contact your bank and file a dispute. Provide your bank with the cancellation proof.
5. File a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) citing the Consumer Protection Act 1999 and unauthorized billing.
6. Stopee can help you draft the complaint and escalation emails if you need guidance on the process.

Pro tip: Banks in Malaysia take unauthorised charges seriously. If you have proof of cancellation, most will reverse the charge and investigate Cardone University's merchant account.

Should you cancel, pause, or downgrade instead

Before you hit the cancel button, ask yourself whether outright cancellation is really the best move, or whether you have a middle option.

Cancellation checklist for Cardone University

Use this checklist to confirm you have completed every step and created an airtight cancellation record.

1. Saved screenshots of your account dashboard, billing info, and current plan type. ✓
2. Located and saved your original receipt, welcome email, and order confirmation. ✓
3. Recorded the exact date and amount of your most recent charge. ✓
4. Initiated cancellation via the online account portal (if available) or emailed [email protected] with a clear cancellation request. ✓
5. Received written confirmation (email or portal message) of the cancellation within 24-48 hours. ✓
6. Saved or forwarded the confirmation email to a dedicated folder. ✓
7. Set a calendar reminder to check your bank statement 3-5 days after your next scheduled billing date. ✓
8. Verified that no charge appears in your bank account 30-45 days after cancellation. ✓
9. Logged back into your account and confirmed the status shows "cancelled" or "inactive." ✓
10. Prepared to escalate to your bank or the MDTCA if erroneous charges appear. ✓

How to reach Cardone University and escalate complaints

Here is where to contact Cardone University and which Malaysian authorities to contact if the company refuses to honour your cancellation or refund request.

Cardone University contact details

• Email: [email protected]
• Phone (US-based, EST timezone): +1-310-777-0255
• Support hours: Monday to Friday, 9 AM to 6 PM EST (midnight to 7 AM Malaysian time)
• Cancellation portal: cardoneuniversity.com/cancel (if available)
• Refund policy: training.grantcardone.com/pages/refund-policy

Malaysian consumer authorities to contact if Cardone University refuses to refund or cancel

How to file a complaint with the MDTCA

1. Visit mdtcc.gov.my and click "Complaint Form."
2. Fill in your details: name, ID number, email, phone, and the date you signed up for Cardone University.
3. Describe the issue: "I requested cancellation of my Cardone University subscription on [date], but [Cardone University] refused to cancel / continued charging after cancellation / denied my refund request."
4. Attach scans of your cancellation request, confirmation email (if received), and bank statement showing the erroneous charges.
5. Reference the Consumer Protection Act 1999, Section 4 (unfair contract terms) or Section 7 (misleading conduct).
6. Submit the form and keep a copy for your records.
7. The MDTCA will investigate within 30-60 days and contact both you and Cardone University.

Stopee helps thousands of consumers navigate this exact process. Our team knows the MDTCA procedures and can advise you on the strongest way to present your case.

Key takeaways and final steps

Cancelling Cardone University is straightforward if you follow the right process, but the lack of transparency on their website makes it feel harder than it should be. The steps are clear: gather proof, cancel via the portal or email, request written confirmation, and monitor your bank account afterward.

Remember that Malaysian consumer law gives you protection even when dealing with a US-based company. A "non-refundable" clause is not absolute if the service was not delivered as promised or if the cancellation process was deliberately hidden. Do not accept refusal without escalating to the Ministry of Domestic Trade and Consumer Affairs.

Most importantly, do not let frustration prevent you from taking action. Erroneous charges after cancellation happen, and you have every right to dispute them with your bank. Stopee has helped thousands of consumers recover wasted subscription fees by documenting the cancellation, escalating through proper channels, and holding companies accountable. If you need support during your cancellation, visit stopee.com for step-by-step guidance tailored to your situation.