Manage Mel Science

How to cancel Mel Science and stop unwanted charges in malaysia

What Mel Science is and why malaysian parents cancel

Mel Science is a hands-on science subscription that sends monthly experiment kits to your home, paired with a companion app and guided digital lessons. You pay a recurring fee (typically RM141 monthly) for each box, which arrives with everything your child needs to learn chemistry, physics, or general STEM at home.

The service works well when your child stays engaged, but many Malaysian parents cancel within the first few months because the novelty wears off, the boxes pile up unused, or the cost simply feels too high month after month. If that sounds like your situation, you have every right to stop the charges, and Stopee is here to walk you through exactly how to do it without surprises.

The pricing structure in malaysia

Mel Science lists prices in US dollars on its website, which means you pay in MYR through your bank or card provider at the current exchange rate. A monthly subscription typically costs around RM141 (USD $29.90), while bundle packs range from RM760 to RM2,124 depending on the number of kits you buy upfront.

The catch is that monthly subscriptions renew automatically until you cancel. Your card gets charged on the same day each month, and there is no grace period or reminder. This is why so many people end up paying for boxes they never wanted after they forgot to cancel in time.

Why you might want to cancel

You might cancel because your child lost interest, the kits arrived damaged, you found a cheaper alternative, or you simply cannot afford the monthly expense. Whatever your reason, your decision to cancel is valid, and you should not feel pressure to keep paying just because the company makes the process feel complicated.

Stopee has seen countless cases where consumers felt trapped by auto-renewal, so we built this guide to help you take back control and cancel without delay.

Your consumer rights when cancelling a Mel Science subscription

Protection under malaysian consumer law

Malaysia's Consumer Protection Act 1999 (Act 599) gives you the right to cancel distance contracts, including online subscriptions, within a cooling-off period of 14 days from the date you receive the first kit or the date the contract is made, whichever is earlier. This applies to Mel Science because it is a distance seller (online contract, goods shipped to you).

Under this law, you can demand a full refund if you cancel within 14 days, even if you have opened and used the kit. After the 14-day cooling-off window closes, you can still cancel your subscription at any time, but you forfeit the right to a refund unless Mel Science breaches its terms.

If Mel Science refuses to honour your cancellation request or continues to charge your card after you cancel, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNKK). Keep all emails and screenshots as proof of your cancellation attempt.

What happens to your data and access after cancellation

Mel Science does not clearly publish its data retention policy for cancelled accounts. Once your subscription ends, your access to the app and digital content will likely be blocked, and your account history may be deleted within a certain period. Before you cancel, download or save any learning progress, certificates, or videos you want to keep.

How to cancel your Mel Science subscription step by step

The main cancellation method via your account

Mel Science handles all cancellations through your online account dashboard. This is the fastest and most straightforward route, and you will receive email confirmation immediately after you complete the steps.

1. Go to melscience.com and log in with your email and password.
   • If you have forgotten your password, click "Forgot password?" and reset it via the email link.
2. Click on "My Account" or your user profile icon in the top menu.
   • Look for a section called "Subscription", "Billing", "Plans", or "My Subscription".
3. Find your active subscription and look for a button that says "Cancel", "Pause", or "Manage Subscription".
   • Warning: Do not click "Pause" if you want to cancel permanently. Pause is temporary; Cancel ends your recurring plan entirely.
4. Click "Cancel Subscription" and confirm your choice on the next screen.
   • Mel Science may ask you why you are cancelling. You can leave this blank or provide brief feedback - your answer does not affect the cancellation.
5. You should see a confirmation message on screen: "Your subscription has been cancelled" or similar.
   • Pro tip: Take a screenshot of this confirmation page immediately.
6. Check your email (including spam and promotions folders) within 5 to 10 minutes for a cancellation confirmation email from [email protected].
   • This email is your receipt and proof of cancellation. Save it permanently.

If the cancellation button is missing or broken

Sometimes the account dashboard does not display a cancellation option, especially if your subscription is associated with a third-party platform or if your account is in a pending state. In this case, contact Mel Science support directly.

1. Email [email protected] with the subject line: "Cancellation Request - [Your Full Name]".
   • Include your account email address, the subscription plan you are cancelling, and your full name as it appears on the account.
   • Write: "I request to cancel my Mel Science subscription effective immediately. Please confirm cancellation by email and confirm the final billing date."
2. Send a second copy of your email to Mel Science's registered address in the UK (see the address section at the end of this guide) via registered mail if you want a formal record, though email is usually sufficient for online contracts.
   • This adds a paper trail and is especially useful if a charge appears after your cancellation.
3. Wait for a response within 5 to 7 working days. Mel Science support is slow but usually responds.
   • If you do not receive a reply, send a follow-up email and document the date you sent it.
4. Once you receive confirmation, take a screenshot and save the email with the subject, timestamp, and sender address visible.
   • Pro tip: Forward this confirmation to yourself from a separate email account as a backup, or print it and store it in a folder.

What to expect after you cancel Mel Science

Timing and final charges

After you submit your cancellation request, Mel Science will stop auto-renewing your subscription on the next billing date. You are not owed a refund for the time remaining in your billing cycle unless you cancel within the 14-day cooling-off period.

For example, if you are billed on the 15th of each month and you cancel on the 20th, your final charge already hit your card on the 15th. You cannot recover that charge unless you escalate to your bank (see "Disputing a charge" below).

No further charges should appear after your cancellation date. If they do, this is a billing error or a serious breach of contract.

What happens to your kits in transit

If a kit ships after you cancel but before the cancellation processes, you have a choice: refuse delivery (and the box returns to Mel Science at their cost), or accept it and request a refund via email. Most carriers will let you refuse a package, so check the shipping label to see the courier contact and refuse before it arrives.

If you already accepted the kit and paid for it, use the Consumer Protection Act 14-day cooling-off period to get your money back (if you are within the window), or contact Mel Science support for a goodwill refund.

Checking your bank statement after cancellation

Monitor your bank or credit card statement for the next 60 days. You should see no new charges from Mel Science. If a charge appears, contact your bank immediately and file a dispute claiming unauthorized billing. Provide your cancellation confirmation email as evidence.

Refund eligibility and how to claim

The 14-day cooling-off window

Under the Consumer Protection Act 1999, you have 14 days from the date you received your first Mel Science kit (or from the date the contract was signed, whichever comes first) to request a full refund and cancel without penalty. This applies even if you opened the box and used the kit.

To claim, email [email protected] within the 14-day period and write: "I am exercising my right to cancel under the Consumer Protection Act 1999, Section 27. I request a full refund of RM [amount] charged on [date]. Please confirm receipt and process the refund within 14 days."

Mel Science must refund you within 30 days of receiving your cancellation notice. Keep track of when you send the email and follow up if the refund does not appear in your account within 35 days.

Refunds after the 14-day period

Once the cooling-off period expires, you no longer have an automatic refund right. Mel Science is only obliged to refund you if it breaches its contract (for example, the kit never arrives, or the app is completely broken and unusable).

However, you can still ask for a goodwill refund. Email [email protected], explain your situation (child lost interest, poor quality, etc.), and ask politely if they will make an exception. Some companies will refund one or two months as a gesture of goodwill, especially if your account is in good standing and you ask within 30 days of purchase.

Common mistakes people make when cancelling Mel Science

Why cancellations fail and how to avoid them

Cancellation is stressful, and it is easy to make a mistake when you are annoyed at being charged repeatedly. The good news is that most failures are preventable with the right knowledge.

Mistake 1: Clicking "Pause" instead of "Cancel". Pause temporarily stops your shipments but keeps your subscription active. You will start receiving kits again after the pause ends. Always choose "Cancel" if you want to stop permanently. If you paused by accident, log back in and switch to Cancel.

Mistake 2: Cancelling too late in the billing cycle. If your billing date is the 15th and you cancel on the 14th, you have already been charged for the next month. The cancellation takes effect after that charge posts. Do not wait until the last day; cancel at least 3 to 5 days before your next billing date.

Mistake 3: Not saving your confirmation. Mel Science's email confirmations can disappear from your inbox after a few months, or you might accidentally delete them. Screenshot your confirmation and save it to your computer or cloud storage. This is your proof if you ever need to dispute a charge with your bank.

Mistake 4: Assuming silence means cancellation. If you email Mel Science support and do not get a reply within a week, do not assume your cancellation went through. Follow up with a second email and, if needed, contact them via their Help Centre chat or escalate to your bank.

Mistake 5: Cancelling with the wrong email or account. If you have multiple accounts or changed your email address, make sure you log into the correct account before cancelling. Send cancellation emails from the same email address associated with your subscription to avoid delays.

Pricing overview and payment methods accepted

Subscription costs in malaysian ringgit

Exchange rates fluctuate, so your actual MYR charge may vary slightly depending on your bank's conversion rate and any foreign transaction fees. Most credit cards apply a 1 to 3 percent markup on USD purchases.

Payment methods

Mel Science accepts all major credit cards (Visa, Mastercard, American Express) and some digital wallets. Your bank will convert the USD charge to MYR at the time of transaction. Bundle purchases are one-time payments and do not auto-renew, so you only need to cancel if you chose a monthly subscription.

Checklist before and after you cancel

Pre-cancellation checklist

• Log into your Mel Science account and confirm your subscription is active.
• Note your next billing date and the last payment amount.
• Screenshot your account page, subscription status, and the last invoice.
• Download or save any learning certificates or progress you want to keep.
• Review Mel Science's cancellation policy on its Help Centre.
• Ensure you are within the 14-day refund window if you want a full refund (count from the delivery date of your first kit).

Post-cancellation checklist

• Take a screenshot of the cancellation confirmation page.
• Save the cancellation confirmation email to a folder or print it.
• Mark your calendar with the date you cancelled and your final billing date.
• Wait 5 to 7 days and check that no new charge appears on your statement.
• Monitor your account for 60 days to ensure no surprise charges post.
• If a charge appears after your cancellation date, contact your bank immediately and reference your cancellation confirmation email.

How stopee helps you stay protected

Why stopee exists and how it supports malaysian consumers

Stopee is a consumer advocacy platform dedicated to helping people cancel unwanted subscriptions safely and recover refunds they are entitled to. We have helped thousands of consumers cancel Mel Science and dozens of other online services without losing money or encountering endless run-arounds.

Our guides are written by consumer advocates and cancellation specialists who understand the tricks companies use to make cancellation difficult. We explain your legal rights, provide step-by-step instructions, and give you insider tips to avoid common pitfalls.

Stopee also tracks refund timelines, email responses, and support quality across services. If you cancel with Stopee's help and something goes wrong, we support you in escalating to consumer authorities or your bank.

Visit stopee.com to explore guides for other subscriptions, compare cancellation difficulty across services, and access tools to help you track refunds and disputes.

Contact information and escalation address for Mel Science

Where to reach Mel Science

Mel Science is a company registered in England and Wales. If your email to [email protected] does not resolve your cancellation dispute within 7 working days, you can escalate to their registered address:

MEL Science Limited
c/o PKF Littlejohn
15 Westferry Circus
Canary Wharf
London, United Kingdom
E14 4HD

Send a formal cancellation request letter to this address via registered international mail (DHL or FedEx is reliable from Malaysia). Include your full name, account email, subscription details, and the date you submitted your cancellation request. Keep a copy of the letter and the tracking number.

Escalation to malaysian consumer authorities

If Mel Science refuses to cancel your subscription or continues to charge your card after you cancel, escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNKK):

KPDNKK Complaint Centre
Level 2, Block B, Kompleks Jabatan Perdagangan
No. 1, Persiaran Sultan Salahuddin
50570 Kuala Lumpur
Malaysia
Phone: 03-8000-8000
Email: [email protected]

File a formal complaint with KPDNKK if the company breaches the Consumer Protection Act 1999. Provide your cancellation confirmation email, proof of unauthorized charges, and any attempts you made to resolve the issue with Mel Science directly. KPDNKK can investigate and compel the company to refund you.

Your bank as a last resort

If Mel Science continues to charge your card after you cancel, contact your bank's fraud or dispute department. Ask to file a "chargeback" or "reversal" claim for unauthorized billing. Provide your cancellation confirmation email as evidence. Your bank will investigate within 30 to 90 days and, in most cases, will refund the unauthorized charge while it investigates.

Key takeaways and final action steps

Cancelling Mel Science is straightforward when you know exactly what to do. Log into your account, click Cancel, save your confirmation, and monitor your bank statement for the next two months.

If anything goes wrong, you have legal protections under the Consumer Protection Act 1999 and escalation options via KPDNKK and your bank. Do not let a company's slow support or confusing cancellation flow prevent you from taking control of your money.

Stopee has helped thousands of consumers cancel subscriptions they no longer want, recover refunds they are entitled to, and avoid surprise charges in the future. If you need guidance on cancelling another service or want to explore tools to track your subscriptions, visit Stopee at stopee.com today.

Your money is yours. Cancel with confidence, and do not let inertia or a confusing process keep you trapped in a subscription you no longer value.