Manage Tryhackme

How to cancel Tryhackme in malaysia and stop surprise charges

What is Tryhackme and why malaysians are signing up

Tryhackme is an online cybersecurity training platform that teaches you real hacking skills through hands-on labs, interactive challenges, and structured learning paths. Unlike video-only courses, you learn by doing-launching real attacks in controlled environments, solving problems, and earning certificates that matter in the security industry.

The service operates on a recurring subscription model. Your plan renews automatically every month or year unless you cancel before your next billing date. This automatic renewal is standard in the industry, but it catches many Malaysian users off guard when charges hit their account unexpectedly.

What you get on the free tier versus paid plans

Tryhackme offers a free tier with limited access to introductory labs and rooms. The paid tiers-Premium and MAX-unlock the real value: access to over 1,000 advanced labs, structured learning pathways for specific career roles, and certifications that employers recognize.

Premium costs approximately RM66 per month or RM595 per year (prices shown in USD on their site, typically around USD 14-USD 126). MAX tier adds advanced tracks like SOC Level 2 and Web Application Red Teaming, pitched at professionals moving into specialized security roles. If you are paying for Premium or MAX, you are primarily paying for access to locked learning resources that disappear when your subscription ends.

How Tryhackme billing works in malaysia

You can subscribe directly on Tryhackme's website, or through the App Store (iOS) or Google Play (Android). Each purchase channel has its own cancellation method-this is crucial. Cancelling on the website does not cancel an App Store subscription, and vice versa. Many users cancel in the wrong place and discover too late that they were charged again.

Tryhackme's customer support operates via email at [email protected] and live chat on their site. There is no phone support listed. For Malaysian users, all support is in English, which may create friction if you encounter billing disputes or need to escalate a refund claim. Your consumer rights under Malaysia's Consumer Protection Act 1999 still apply, and Stopee recommends documenting every interaction in writing.

Your consumer rights and why they matter for cancellation

Malaysia's Consumer Protection Act 1999 gives you significant leverage when cancelling digital services. Understanding your rights empowers you to push back if Tryhackme refuses a refund or continues charging after you cancel.

What the consumer protection act 1999 says about subscriptions

Under the Consumer Protection Act 1999, you have the right to cancel a service contract within 10 days of purchase if you change your mind-even if the service has already been used. This applies to Tryhackme subscriptions purchased in Malaysia. If Tryhackme refuses to honour this 10-day cooling-off period, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP).

Beyond the initial 10 days, you retain the right to demand a refund if the service fails to deliver as advertised. If Tryhackme's labs are unavailable, the learning paths are incomplete, or the platform does not function as promised, you have a claim. Keep all screenshots, emails, and payment records as evidence.

When and where to escalate complaints

If Tryhackme delays your refund or ignores your cancellation request, you can escalate to the Ministry of Domestic Trade and Cost of Living (KPDNHEP) or file a complaint with your credit card issuer (if you paid by card). Stopee advises keeping a written record of every cancellation attempt-dates, times, screenshots, and support replies-because this evidence will support your claim if the company disputes your cancellation.

How to cancel Tryhackme step-by-step

The cancellation process depends on where you subscribed. Follow the exact steps for your purchase channel to avoid being charged again.

Cancel if you subscribed on the Tryhackme website

Website subscriptions are the most straightforward to cancel, but you must stay alert to confirm messages.

1. Log in to your Tryhackme account at tryhackme.com
   • Use the same email address and password you signed up with
   • If you have two-factor authentication enabled, complete that step
2. Click your profile icon or avatar in the top-right corner
   • Look for a "Settings" or "Account" option
3. Navigate to "Billing" or "Subscription" in the account menu
   • You should see your current plan name, renewal date, and the amount you pay
   • Take a screenshot of this page-you will need it as proof
4. Locate and click the "Cancel Subscription" button
   • Do not close the page or navigate away yet
5. Read the confirmation message carefully
   • Tryhackme will warn you that you will lose access to Premium labs and rooms after your current billing period ends
   • You will retain access until your renewal date; then all Premium features disappear
6. Click "Confirm" or "Yes, cancel my subscription"
   • The button text varies, but it is the final confirmation step
7. Stay on the page until you see a success message or confirmation email notification
   • Pro tip: Refresh the page after 10 seconds. Your subscription status should now show "Cancelled" or "Expires on [date]"
   • Check your email within 5 minutes for a cancellation confirmation from Tryhackme

Warning: If you see a message asking you to confirm payment details or offering a discounted plan to stay, do not interact with it. This is a retention screen designed to keep you subscribed. Close it and proceed with cancellation.

Cancel if you subscribed through the apple app store

App Store subscriptions renew through Apple's billing system, not Tryhackme's. You must cancel through Apple, not the Tryhackme app.

1. Open the Apple App Store on your iPhone or iPad
   • Do not open the Tryhackme app itself
2. Tap your profile icon in the bottom-right corner
   • Look for your account picture or initials
3. Tap "Subscriptions"
   • You will see all active subscriptions linked to your Apple ID
4. Find "Tryhackme" in the list and tap it
   • You will see your plan type, renewal date, and billing amount
   • Screenshot this screen for your records
5. Tap "Cancel Subscription" or "Edit Subscription"
   • The exact wording depends on your iOS version
6. Select a reason (optional)
   • Apple asks why you are cancelling; this is optional and does not affect the cancellation
7. Tap "Confirm" or "Yes, cancel"
   • You will see a confirmation that your subscription is now cancelled
   • You retain access until your current billing period ends

Pro tip: Apple sends a confirmation email to your Apple ID address within minutes. If you do not receive it, repeat steps 1-3 and check that the subscription now shows "Expires on [date]" instead of "Renews on [date]".

Cancel if you subscribed through google play

Google Play subscriptions are managed through Google's platform. Cancelling on the Tryhackme app will not stop your charges.

1. Open the Google Play Store app on your Android device
   • Do not use the Tryhackme app
2. Tap your profile icon in the top-right corner
   • Look for your account picture or initials
3. Tap "Manage my Google Play"
   • You will be taken to your account management page
4. Tap "Subscriptions"
   • All your active subscriptions appear here
5. Tap "Tryhackme"
   • You will see your plan, renewal date, and billing amount
   • Take a screenshot immediately
6. Tap "Cancel subscription"
   • You may be offered a discounted renewal; ignore this and continue cancelling
7. Select a reason (optional) and confirm
   • Google will ask why you are cancelling
   • Tap the final "Cancel subscription" button to complete the action
8. Verify the cancellation
   • The subscription status should now show "Expires on [date]" instead of "Renews on [date]"
   • Google sends a confirmation email within 10 minutes

Warning: Do not uninstall the Tryhackme app before cancelling. Uninstalling does not cancel your subscription. In fact, many users mistakenly think uninstalling the app stops the charges-it does not.

What to expect after you cancel and when access ends

Cancellation does not mean immediate loss of access. Understanding the timeline protects you from panic and ensures you can download or save any important materials before your account locks.

Your access timeline after cancellation

Once you cancel, you retain full Premium access until the end of your current billing period. If your renewal date is 15 March and you cancel on 1 March, you keep full access until 15 March. On 15 March at midnight, your access downgrades to the free tier. You can no longer access Premium labs, advanced rooms, or learning pathways. Any active challenges or certifications in progress freeze where they are.

Tryhackme does not clearly state in their published terms what happens to your account data after downgrade. Stopee recommends downloading or screenshotting any certificates, progress records, or notes before your access expires. Email [email protected] to request a copy of your learning history or achievements if you want to keep them.

Check your access one week before expiry

Seven days before your access ends, log in and confirm that your plan shows "Expires on [date]" (not "Renews on"). If it still shows a renewal date, your cancellation did not process. Contact support immediately with your screenshots of the cancellation confirmation. Stopee's experience shows that quick action here prevents unwanted charges.

Will you get a refund, and how long does it take

Tryhackme's refund policy depends on how long ago you subscribed and whether you have used the service.

Refund eligibility under the consumer protection act 1999

You have an automatic right to a refund within 10 days of purchase, even if you have used the service. This is the cooling-off period mandated by Malaysia's Consumer Protection Act 1999. If you subscribed on 1 March, you can request a full refund anytime before 11 March, no questions asked.

After 10 days, you can still claim a refund if Tryhackme's service fails to meet the standards advertised. For example, if labs are frequently unavailable, learning paths are incomplete, or the platform does not work as promised, you have grounds for a refund claim. Document all failures with screenshots and dates.

How to request a refund

Email [email protected] with the subject line "Refund request for [your email address]". Include your original order confirmation, the date you subscribed, and a clear reason for the refund. For 10-day cooling-off claims, simply state that you are exercising your right to cancel within the cooling-off period. Tryhackme typically responds within 5-7 business days.

If Tryhackme denies your refund claim, escalate to your credit card issuer (Visa, Mastercard, etc.) and request a chargeback. You can also lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP). Stopee advises keeping all email correspondence, timestamps, and payment receipts to support your case.

Common mistakes that lead to unwanted charges

Many people cancel Tryhackme but end up charged again. These mistakes are preventable if you know what to watch for.

Cancelling on the wrong platform

The number one mistake: cancelling on the website when you subscribed through the App Store or Google Play. Each platform has its own billing system. Tryhackme's website, Apple, and Google all operate independently. If you cancel on one and not the others, the service will still bill you through the platform you did not cancel on. Check your original subscription email to confirm where you subscribed, then cancel in that exact place.

Not confirming the cancellation screen

Many users click "Cancel Subscription" and immediately navigate away without reading the confirmation message. Some retention screens trick you into thinking you cancelled when you actually just dismissed a discount offer. Stay on the page until you see "Your subscription has been cancelled" or "Your subscription expires on [date]". Refresh the page. Check your email. Take a screenshot of the final state.

Confusing "downgrade" with "cancel"

Some services let you downgrade to a lower plan instead of cancelling entirely. If you see an option to "Switch to Free" or "Downgrade to Basic", that is not the same as cancelling. You may still be charged. Always click "Cancel Subscription" explicitly, not "Change Plan".

Forgetting to check renewal date before cancelling

If your next billing date is tomorrow and you cancel today, you will be charged one more time before the cancellation takes effect. Check your renewal date in your account settings before you cancel. If the charge is imminent and you cannot wait, contact support immediately and ask for a pro-rata refund of the upcoming charge. Stopee recommends cancelling at least 5 days before your renewal date to avoid this trap.

Pricing reference and plan comparison

Use this table to understand what you are paying for and compare whether you need Premium or MAX.

Pro tip: If you study or work in cybersecurity, the annual plan saves 17% compared to paying monthly. However, Stopee advises caution: if you are unsure about your commitment, start with monthly to avoid a large refund battle later.

Before you cancel: should you keep or cancel

Cancellation is right for some users and wasteful for others. Pause before you submit.

Reasons to keep your Tryhackme subscription

You should keep Premium if you are actively working through a learning path toward a security certification, or if you use Tryhackme labs as part of your work or studies. The hands-on approach is genuinely faster than textbooks. If you have not used the platform in 3 months but bought an annual plan, you might still get value by using it in the next quarter. Revisit your goals before cancelling out of inertia.

Reasons to cancel Tryhackme

Cancel if you have stopped using the platform, have completed your learning goals, or can access equivalent training through your employer or university for free. Cancel if the subscription price no longer fits your budget. Cancel if you started learning cybersecurity but realized it is not the right career path. There is no shame in cancelling; Stopee's mission is to help you make intentional choices, not keep services you do not use.

Checklist: verify your cancellation is complete

After cancelling, work through this checklist to confirm the action stuck and you will not be charged again.

• Check 1: Log in to Tryhackme, go to Billing/Subscription, and confirm it shows "Expires on [date]" not "Renews on [date]"
• Check 2: If you subscribed via App Store, open the App Store Subscriptions and confirm Tryhackme shows "Expires on [date]"
• Check 3: If you subscribed via Google Play, open Google Play Subscriptions and confirm Tryhackme shows "Expires on [date]"
• Check 4: Check your email (including spam/promotions folders) for a cancellation confirmation from Tryhackme, Apple, or Google within 24 hours
• Check 5: Take screenshots of all three locations (website, App Store/Google Play, email confirmation) and save them in a folder titled "Tryhackme Cancellation" with today's date
• Check 6: Set a calendar reminder for 2 days before your expiry date to log in and verify access is still active. This confirms no second charge occurred
• Check 7: After expiry date passes, log in again and confirm you no longer see "Premium" or "MAX" features-you are now on the Free tier

Contact information and escalation

If your cancellation does not process or Tryhackme charges you after you cancelled, use these contacts to escalate your complaint.

Direct contact with Tryhackme

Email: [email protected]

Live chat: available on tryhackme.com during business hours

Include your full name, email address, screenshots of your cancellation confirmation, and the date you cancelled. Ask for written confirmation of your cancellation and the refund decision within 5 business days.

Escalation if Tryhackme refuses to help

If Tryhackme ignores your refund request or denies a legitimate claim, escalate to the Ministry of Domestic Trade and Cost of Living (KPDNHEP) at www.kpdnhep.gov.my. You can also lodge a formal consumer complaint through their online portal. Include all email correspondence, payment receipts, and screenshots.

If you paid by credit card, request a chargeback from your card issuer (Maybank, Public Bank, CIMB, etc.). Provide your payment receipt, cancellation screenshots, and any refusal emails from Tryhackme. Most card issuers side with the cardholder if evidence shows a service was not delivered or a refund was wrongly denied.

Your next steps and peace of mind

Cancelling Tryhackme is straightforward once you know which platform you subscribed on and how to confirm the action. The steps above protect you from surprise charges and give you leverage if the company resists your refund.

Your consumer rights under Malaysia's Consumer Protection Act 1999 are not optional-they apply whether Tryhackme acknowledges them or not. Use them. Keep records. Stay calm and persistent. If you subscribed in the last 10 days, you have an automatic cooling-off right. Beyond that, document any service failures and escalate to KPDNHEP if needed.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by breaking down these exact steps and arming them with their legal rights. Whether you are cancelling Tryhackme to switch to another platform, refocus your learning, or cut costs, Stopee gives you the clarity and confidence to do it right. Visit Stopee for guides on cancelling other services, escalation templates, and your consumer rights across Malaysia.