Manage Airbrush

How to cancel Airbrush and stop recurring charges in malaysia

Understanding what Airbrush is and why you might need to cancel

Airbrush is a subscription-based photo editing and AI image generation tool that charges recurring fees unless you actively stop the billing cycle. If you signed up expecting a one-time purchase or free trial that somehow turned into charges on your bank statement, you are not alone-and Stopee is here to walk you through the cancellation process step by step.

The service operates on monthly and annual plans, with pricing in Malaysian Ringgit (RM). Your subscription likely renews automatically unless you cancel before the billing date arrives. This is the exact moment when many users in Malaysia realise they need to act fast-and Stopee understands the urgency.

What you are actually paying for with Airbrush

Airbrush sells access to AI-powered photo editing tools, portrait retouching, AI image generation credits, cloud storage for uploads, and export functionality. The paid plans bundle these features in different tiers, from basic monthly options to premium annual subscriptions with higher credit allowances and storage limits.

Your payment covers more than just editing access. You are also paying for monthly AI credits (used to generate or enhance images), gigabytes of cloud storage for your work, and unlimited export rights on higher-tier plans. If you no longer use these features or signed up by accident, stopping the automatic renewal is your immediate priority.

How billing works for malaysia subscribers

Airbrush renews your subscription automatically at the end of each billing period-whether monthly or annual-unless you cancel before that date arrives. Free trial users face a particularly tight deadline: you must cancel at least 24 hours before the trial ends to avoid being charged for the first paid period.

There is no hidden minimum commitment lock-in, but the automatic renewal trap is real. Your bank statement will show the charge when renewal happens, often labelled under a payment processor name rather than "Airbrush" directly, which can make tracking harder if you have multiple subscriptions.

Pricing breakdown for Airbrush plans in malaysia

Here is what Airbrush charges Malaysian users on each available plan tier, so you know exactly what you are being billed for.

If you are subscribed to any paid tier above, your next charge will hit your account unless you cancel before the renewal date. Stopee recommends noting your exact renewal date now, before proceeding with cancellation.

Your consumer rights when cancelling Airbrush in malaysia

Malaysia's Consumer Protection Act 1999 grants you the right to cancel subscriptions and digital services under specific conditions, and Stopee wants you to know these protections apply to you.

What the consumer protection act 1999 says about cancellation

Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (which includes online subscriptions like Airbrush) within 10 calendar days of purchase, provided the service has not been fully performed. This is called the "cooling-off period." If you cancel within this window, Airbrush should refund your payment.

If the trial has already ended or you are well past 10 days, you may still cancel-but your refund entitlement changes. Once the service has been used significantly or the trial period is over, you are cancelling to stop future charges rather than claiming a refund for the current period.

Additionally, under Section 91 of the Consumer Protection Act 1999, if Airbrush fails to disclose cancellation terms clearly before you pay, you may have grounds to lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL), Malaysia's consumer authority. Keep your proof of purchase and all billing statements as evidence.

How to escalate if Airbrush refuses to cancel or refund

If Airbrush does not respond to your cancellation request within 7 working days, or refuses to cancel despite your request, you can escalate to the MDTCCL. Stopee advises documenting every step: send your cancellation request via email, take screenshots of your account and billing dates, and save the timestamp of when you sent your request.

Contact the MDTCCL via their website or hotline if Airbrush ignores you. Provide your subscription details, proof of payment, screenshots of the cancellation page, and evidence that you attempted to cancel. The MDTCCL has authority to investigate subscription trap practices and compel refunds if a breach is found.

Methods to cancel Airbrush based on where you subscribed

Your cancellation path depends entirely on where you set up the subscription in the first place-Stopee will guide you through all three possibilities so you cancel from the right location and stop the charges completely.

Cancelling through the Airbrush website account

If you subscribed directly on airbrush.com or signed up using a web browser, you must cancel through your account dashboard on their website. Deleting the app or uninstalling the software will not stop the recurring charge if you subscribed on the web.

1. Open your web browser and go to airbrush.com.
2. Log in using the email and password associated with your subscription.
3. Look for "My Plan," "Subscription," or "Billing Settings" in the account menu (usually in the top right corner under your profile).
4. Click "Manage Subscription" or "Manage Plan."
5. Find the option labelled "Cancel Subscription," "Deactivate Auto-Renewal," or "Stop Billing."
6. Follow the prompts to confirm cancellation. Airbrush may ask why you are leaving-you can skip this or provide feedback.
   • Pro tip: Take a screenshot of the cancellation confirmation page showing the date and "Subscription cancelled" or "Auto-renewal disabled" status.
7. Check your email for a confirmation message from Airbrush within 2 hours. If you do not receive one, log back in and verify the subscription status shows "cancelled" or "inactive."
8. Warning: Do not delete your account immediately. Your subscription and billing history must remain accessible for refund disputes or proof of cancellation.

Cancelling an app store subscription (iOS/iPhone/iPad)

If you subscribed through Apple's App Store on an iPhone, iPad, or Mac, you must cancel through the Apple ID settings, not through the Airbrush app itself. The app does not control your App Store billing.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name or "Apple ID" at the top of the settings menu.
3. Select "Subscriptions."
4. Find "Airbrush" in the list of active subscriptions.
5. Tap "Airbrush" to open the subscription details.
6. Tap "Cancel Subscription" (not "Manage" or "View").
   • Pro tip: If the option shows "Downgrade" instead, you are on a different plan level-tap that and select the free tier to stop recurring charges.
7. Confirm the cancellation by tapping "Confirm" when Apple prompts you.
8. You will see a message confirming when your subscription ends (usually the renewal date). Screenshot this confirmation.
9. Warning: Apple may offer you a discount to keep the subscription. Do not tap any offer buttons-proceed only to cancellation.

Cancelling a google play subscription (Android)

If you subscribed through Google Play on an Android phone or tablet, you cancel through the Google Play app or website, not in the Airbrush app itself. Google Play is the billing agent, so that is where your cancellation takes effect.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find and tap "Airbrush" in your list of active subscriptions.
6. Tap "Cancel Subscription."
   • Pro tip: Google will ask for feedback on why you are cancelling. You can provide feedback or skip-it does not affect your cancellation.
7. Confirm the cancellation. Google Play will show you the last date your subscription is active.
8. Screenshot the cancellation confirmation showing the end date.
9. Warning: If you see a "Pause subscription" option instead, that is not cancellation-tap "Cancel" to stop billing permanently.

What to do immediately after cancelling

Cancelling is only half the battle-Stopee wants you to verify the cancellation worked and protect yourself from surprise charges.

Verification steps you must take

Do not assume your cancellation is complete just because you clicked the button. Take these steps within the next 24 hours to confirm the billing has stopped.

1. Log back into your Airbrush account (or App Store/Google Play account depending on where you subscribed) and check your subscription status. It should show "Cancelled," "Inactive," or "No active subscription."
2. Check your email for a cancellation confirmation from Airbrush or from Apple/Google. If you do not receive one within 2 hours, contact Airbrush support immediately.
3. Note the date your cancellation takes effect. You may still have access to the service until your current billing period ends, but you will not be charged for the next period.
4. Set a phone reminder for the day after your renewal date was supposed to occur. Check your bank statement to confirm no new charge appeared.
5. Save all confirmation emails and screenshots in a folder or note them in a document. Stopee emphasises this for your protection-you may need these for a refund claim or dispute.

What happens to your files and data after cancellation

Airbrush does not clearly state how long it keeps your uploads, edited images, or generated content after you cancel. To protect your work, download everything you need before the cancellation takes effect.

• Download all edited images from your Airbrush library.
• Export any AI-generated images or designs you created.
• Note any unsaved projects-these may be lost once your account access is limited or removed.

Refund eligibility and timelines for Airbrush cancellations

Stopee understands that cancelling is often about getting money back, so here is exactly when you can claim a refund and what to expect.

When you are eligible for a refund

You are eligible for a refund in these situations:

• You cancel within 10 days of your first purchase (cooling-off period under the Consumer Protection Act 1999).
• You cancel a free trial within 24 hours before the trial ends, before any paid charge is applied.
• Airbrush failed to clearly disclose cancellation terms before charging you-this may entitle you to a full refund under consumer law.
• The charge was unauthorised or fraudulent.

If your purchase is outside the 10-day window and you are not covered by the above, you are cancelling to prevent future charges rather than reclaiming what you already paid. This is a critical distinction-Stopee recommends understanding it before escalating a dispute.

How to request a refund for Airbrush

1. Email Airbrush support at the contact address provided on their website (or the contact addresses listed in the "How to contact Airbrush support" section below).
2. Include your account email, subscription plan name, and the date you purchased.
3. State clearly: "I am requesting a refund for my Airbrush subscription under the Consumer Protection Act 1999 (cooling-off period)" or "I am requesting a refund because [your reason]."
4. Attach screenshots of your billing receipt, subscription page, and cancellation confirmation.
5. Set a deadline: "Please respond within 7 working days."
6. Send the email and save the timestamp and recipient address as proof you made the request.
7. If Airbrush does not respond within 7 days or refuses the refund, escalate to the MDTCCL with all your evidence.

Refunds typically take 5 to 14 working days to appear in your bank account after approval. If the refund does not arrive within this window, contact your bank and provide them with the refund approval email from Airbrush.

Common mistakes people make when cancelling Airbrush

Many people cancel in one place only to find charges continuing from another-Stopee has seen this pattern repeatedly, and you can avoid it by knowing the traps.

The cross-platform trap

The biggest mistake is cancelling on the website while forgetting that you subscribed through the App Store or Google Play. These are three separate billing systems. If you subscribed on the app, your web account may exist but it is not connected to your app subscription. Cancelling one does not cancel the other.

How to avoid this: Confirm where your subscription renewal charge appears in your bank statement. That tells you exactly where to cancel. If you subscribed on multiple platforms, cancel on all of them.

Confusing "pause" with "cancel"

Both the Airbrush website and app platforms offer the option to pause your subscription temporarily. Pausing is not the same as cancelling-your subscription is still active, and you will be charged again when the pause period ends. If you want to stop all future charges permanently, select "Cancel," not "Pause."

Thinking the app deletion stops billing

Uninstalling the Airbrush app from your phone does nothing to stop the billing cycle. The app is just a way to access the service-your subscription and payment relationship is controlled elsewhere (website, App Store, or Google Play). Stopee urges you: do not rely on app deletion for cancellation.

Missing the 24-hour free trial deadline

If you are on a free trial, you must cancel at least 24 hours before the trial period ends. If you wait until the morning of expiration, you may miss the window and be charged. Set a phone reminder for 48 hours before trial end, and cancel immediately when that reminder goes off.

Step-by-step checklist before and after cancellation

Use this checklist to ensure you have taken every step to cancel successfully and protect yourself from charges.

How to contact Airbrush support if cancellation fails

If you attempt to cancel through your account or app and the system fails, or if you need to escalate a refund dispute, you will need to contact Airbrush directly. Stopee recommends keeping all communication in writing so you have proof.

Support contact information

Airbrush support can typically be reached through the help portal on their website or via email. For Malaysia-specific support, you may also find localised contact details on their website. Always send cancellation requests via email so you have a record with a timestamp.

Look for support options within your Airbrush account under "Help," "Contact Us," or "Support." Submit your cancellation request through their ticketing system and keep the ticket number.

Escalation to consumer authority

If Airbrush fails to respond within 7 working days or refuses your cancellation request, escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL) via their official website or hotline. Provide your account details, proof of subscription, screenshots of the cancellation page, and evidence of your support request to Airbrush.

Summary and next steps with stopee

Cancelling Airbrush is straightforward once you know which platform to use and what proof to save. The key is acting before your next renewal date, confirming the cancellation went through, and documenting everything.

Stopee has helped thousands of consumers cancel subscriptions and recover refunds by following these exact steps. Your action plan is clear: identify where you subscribed, follow the cancellation steps for that platform, save your confirmation, and monitor your bank statement one day after your renewal date should have occurred.

If Airbrush refuses to cancel or blocks your refund request, you have consumer protection on your side under Malaysia's Consumer Protection Act 1999. Document every step, escalate to the MDTCCL if needed, and know that Stopee and consumer advocates stand ready to help you fight unfair subscription practices.

Do not delay-check your next billing date now, and cancel before that date arrives. Stopee is here whenever you need clarity on any cancellation, refund, or consumer rights question.