Manage Auroraprima

How to cancel Auroraprima in malaysia and avoid hidden charges

What Auroraprima is and what you are actually paying for

Auroraprima is a subscription service offering digital content including audiobooks, podcasts, and exclusive articles, marketed primarily through auroramaster.com. If you signed up and now want to cancel, understanding what you subscribed to is your first step toward regaining control of your money.

The service and its billing structure

Auroraprima operates on an automatic renewal model. You start with a 7-day free trial that gives you full access to all Pro features, then converts to a paid monthly subscription unless you cancel before day 8. The verified terms state: "Subscriptions renew automatically on a monthly basis until canceled by the user" and "A 7-day free trial is available." This means your trial is not a gift-it is a gateway to a recurring charge if you do not act in time.

The paid tier is called Aurora Pro Monthly. Your card will be charged approximately RM14 per month (converted from USD $2.99). There is also a one-time lifetime option at around RM118 (USD $24.99), though the automatic monthly plan is the default when your trial ends. You do not sign a contract; you simply get billed every 30 days until you cancel.

Why the service name matters in malaysia

A common source of confusion is that the website says "Auroraprima," the card statement may say "Aurora," and the refund page says something different again. There is no verified dedicated Malaysian office, local support phone line, or ringgit-specific checkout. Support is handled remotely, and the only published support resource is the refund policy page. This matters because when you need help, you will not find a local Malaysian number to call. That is why Stopee recommends taking screenshots of every step: your account page, the confirmation email, and the cancellation receipt.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects you when subscribing to digital services, even if the company is based overseas.

What the consumer protection act 1999 gives you

Under Section 7 of the Act, any trader (including Auroraprima) must provide you with accurate information about the service, pricing, and cancellation terms before you pay. If the company hid the auto-renewal terms or made cancellation deliberately hard to find, that is a breach. Section 123 also gives you the right to a refund if the service does not match what was advertised or if you cancel within a cooling-off period.

Most importantly, you have the right to cancel a subscription at any time. Auto-renewal contracts must allow easy cancellation-not buried in a settings menu three clicks deep or requiring an email to an address you cannot find. If Auroraprima makes cancellation unreasonably difficult, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

When to escalate to the MDTCA

If you attempt to cancel and the company refuses, or if you are charged after cancellation, you have grounds for a formal complaint. The MDTCA investigates breaches of the Consumer Protection Act 1999 and can order refunds. Keep all evidence: your account login screenshots, confirmation emails, card statements showing the charge, and a dated record of when you attempted to cancel.

Step-by-step: how to cancel Auroraprima on the website

If you subscribed directly through auroramaster.com, this is your main cancellation path and usually takes fewer than five minutes.

The website cancellation process

1. Log in to your Auroraprima account on auroramaster.com using your email and password.
   • If you forgot your password, click "Forgot password?" and reset it before proceeding.
   • Bookmark or screenshot the URL so you can return later if needed.
2. Click on your profile icon (usually in the top right corner) or navigate to account settings.
   • Look for a menu option labeled "Account," "Profile," "Settings," or "Membership."
   • If you see multiple tabs, select "Membership Plan" or "Subscriptions."
3. Find the "Cancel subscription" or "Cancel membership" button and click it.
   • Some versions display this under "Plan details" or "Billing."
   • Do not confuse "Pause subscription" (which may resume automatically) with "Cancel subscription" (which stops charging).
4. Read the cancellation confirmation screen carefully.
   • Check whether it says "Your subscription ends on [date]" (meaning access continues until then) or "Access ends immediately."
   • Note the exact end date shown on screen.
5. Confirm the cancellation by clicking the final "Yes, cancel my subscription" or "Confirm" button.
   • Warning: Some services require you to enter your password again as a safety step. Be ready.
6. Screenshot the confirmation page immediately.
   • You should see a message like "Your subscription has been canceled" or a confirmation number.
   • If you receive a confirmation email, save it as a PDF.

Pro tip: Do not rely on memory. Take a screenshot right now of your current billing date, then another screenshot after you complete step 6. If you are charged again after cancellation, these images are your proof that you canceled when you claim you did.

If you cannot find the cancel button

If the website does not show a cancellation option after you log in, Stopee advises you to look for a support or help link. The verified refund policy page is hosted at auraprimerstore.com/pages/return-and-refund-policy. You can also try emailing the support contact listed there and request cancellation in writing. Keep a copy of your email and any reply.

How to cancel if you subscribed through the app store or google play

If you signed up using Apple or Google's payment system, you must cancel through their platforms, not through the Auroraprima website.

Canceling an iOS subscription (iPhone and iPad)

1. Open the App Store app on your iPhone or iPad.
   • Tap the profile icon in the top right corner.
2. Tap "Subscriptions."
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Find "Auroraprima" in the list and tap it.
   • If you do not see it, scroll down; sometimes recent subscriptions appear lower in the list.
4. Tap "Cancel subscription" or "Edit subscription."
   • The wording depends on your iOS version.
5. Confirm by tapping "Confirm" or "Yes, cancel."
   • Screenshot the confirmation screen.
6. Exit and check your email for an Apple confirmation receipt.
   • Apple sends a cancellation confirmation immediately; Stopee suggests saving this email.

Canceling an android subscription (Google play)

1. Open the Google Play Store app on your Android phone.
   • Tap the profile icon in the top right corner.
2. Tap "Manage my Google Play."
   • From there, tap "Subscriptions."
3. Find "Auroraprima" and tap it.
   • Scroll if needed; active subscriptions are usually near the top.
4. Tap "Cancel subscription."
   • Google may ask "Why are you canceling?" You can skip this or provide feedback.
5. Confirm the cancellation by tapping the final confirmation button.
   • Take a screenshot before closing the app.
6. Google sends a confirmation email; check your inbox and save it.
   • Keep this email in a folder labeled "Canceled Subscriptions."

Warning: App Store and Google Play cancellations take effect immediately and you can usually see the change within minutes. However, if you are charged again in the following billing cycle, contact Apple or Google's support team first-they may refund you directly without needing to involve Auroraprima.

Pricing, billing dates, and what you will be charged

Understanding exactly what you are paying helps you decide whether to cancel and plan your cancellation timing strategically.

The monthly plan is a recurring subscription. Your first charge comes on day 8 (the day after your free trial ends), then every 30 days after that. There is no yearly discount shown in verified data, so if cost is your concern, you are not saving money by committing long-term.

Exchange rates are approximate (1 USD = 4.72 MYR). Your actual ringgit charge may vary slightly depending on your bank's conversion rate. Always check your card statement to confirm the exact amount-some payment processors add a small foreign transaction fee.

What happens after you cancel

Cancellation anxiety often stems from not knowing exactly when you lose access. Here is the verified timeline so you can plan accordingly.

Access after cancellation

If you are on a free trial and you cancel before day 8, your access ends immediately. You cannot log back in after cancellation is confirmed. If you are a paid subscriber who has already been charged at least once, your access continues until the end of your current billing period. For example, if you are charged on the 15th of each month and you cancel on the 20th, you keep access until the end of that same month (usually the 15th of the next month). No second charge occurs; the cancellation blocks the next automatic renewal.

After your access expires, you cannot log in and cannot download content. Any saved playlists, bookmarks, or user data remains on Auroraprima's servers, but you cannot access it unless you resubscribe. There is no verified data showing whether Auroraprima deletes your account data after a set period, so assume it may be retained indefinitely.

Refunds and how to claim one

Stopee has reviewed the verified refund policy and here is what applies to you. If you cancel within 7 days of your first charge and the service did not meet the description, you are eligible for a refund. You must request it in writing and provide a reason. The company has no published timeframe for processing refunds, so allow 10-14 business days. If they refuse and you believe they breached the Consumer Protection Act 1999, escalate to the MDTCA.

Subscriptions canceled after 7 days are not automatically refunded. However, if you can prove the service was not as advertised or that cancellation was made unreasonably difficult, you have grounds to dispute the charge with your bank (chargeback) or file a complaint with the MDTCA.

Common mistakes that delay cancellation or cost you money

You have worked hard for your money-do not let avoidable mistakes result in another unwanted charge. Here are the traps Stopee sees most often.

Mistake 1: confusing pause with cancel

Some subscription apps offer a "Pause subscription" button alongside "Cancel subscription." Pausing usually means your billing is frozen for 30 or 60 days, but then charges resume automatically. You are still subscribed and may forget to cancel later. Always choose "Cancel" if you want to stop charges permanently.

Mistake 2: canceling on the website when you subscribed via the app store

If you subscribed through Apple or Google, canceling on the Auroraprima website does not stop your subscription. You must cancel through the platform where you paid. Many people cancel in both places (belt and braces) to be safe, and this is not harmful-just redundant. However, if you only cancel on the website and your App Store subscription stays active, you will be charged again on your next billing date.

Mistake 3: not checking your billing date before canceling

If you cancel one day before you are due to be charged, you avoid that charge entirely. If you cancel one day after you are charged, you have already paid and will stay subscribed until the end of that billing period. Check your account or your last card statement to see your exact renewal date, then plan your cancellation accordingly. Stopee advises canceling at least 2 days before the due date to avoid any timezone delays.

Mistake 4: ignoring the confirmation email

After you cancel, you should receive a confirmation email from either Auroraprima, Apple, or Google (depending on where you canceled). If you do not receive one within 24 hours, your cancellation may not have processed. Log back in and check the subscription status. Do not assume cancellation worked just because the button disappeared.

Mistake 5: throwing away your proof

The moment you cancel, take a screenshot. The moment you receive a confirmation email, save it. If you are charged after cancellation (which does happen), your proof is what gets you a refund. Without it, it becomes a "he said, she said" situation and Auroraprima will claim they have no record of your cancellation request.

Should you cancel or keep your subscription

Before you finalize cancellation, consider whether you actually use Auroraprima or whether the RM14 monthly cost is just not worth it anymore.

Pro tip: If you are on the fence, cancel now and resubscribe later using a fresh free trial. There is no penalty for rejoining, and if you do not miss the service, you have saved money. If you do miss it, you get another 7 days free when you return.

Cancellation checklist and next steps

Use this list to ensure you have completed every step and protected yourself fully.

1. Check where you subscribed (website, App Store, or Google Play)
2. Log in to your account and note your next billing date
3. Follow the cancellation steps for your platform (website, iOS, or Android)
4. Take a screenshot of the cancellation confirmation screen
5. Wait for a confirmation email and save it as a PDF
6. Check your account again 24 hours later to confirm the "cancel" status appears
7. Mark your calendar for 1 day after your access expiration date
8. Check your bank statement when that date arrives to confirm no charge occurred
9. Save all screenshots and emails in a folder labeled "Auroraprima Cancellation" for 12 months
10. If you are charged again, contact Stopee or your bank's dispute team with your proof

Final thoughts and getting help

Canceling a subscription should take five minutes and cause zero stress. If Auroraprima makes it harder than that, or if you are charged after cancellation, you have consumer rights on your side. The Consumer Protection Act 1999 exists to protect Malaysians from exactly these situations.

If you have canceled and still face issues, Stopee has helped thousands of consumers resolve subscription disputes by providing the legal framework and step-by-step guidance you need. Document everything, escalate to the MDTCA if necessary, and do not accept a refusal from the company as final.

For refund or unresolved cancellation issues, you can contact the Ministry of Domestic Trade and Consumer Affairs:

Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Hotline: 1-800-88-5000
Email: [email protected]
Website: www.kpdnkp.gov.my

Keep Stopee bookmarked for future subscription cancellations-we make the process transparent, legal-backed, and stress-free.