Manage Glance

How to cancel Glance subscription in malaysia and avoid unwanted charges

What Glance is and why cancellation matters

Glance is a subscription-based content recommendation service that delivers personalised digital content to your device, sometimes featuring AI-powered styling tools. If you subscribed to Glance, you are paying a monthly recurring fee that renews automatically unless you cancel before your billing date arrives.

The company operating Glance is Glance InMobi Pte. Ltd., registered in Singapore. This matters for Malaysian users because support is not localised, which means navigating cancellation requires patience and clear steps. At Stopee, we have helped thousands of Malaysians cancel subscriptions exactly like this one-services with unclear interfaces and auto-renewal traps. You deserve a straightforward path to cancel, and this guide gives you that.

Who runs Glance and where to find them

Glance InMobi Pte. Ltd. is the company behind the service. Their registered office is located at 160 Robinson Road, #19-08, Singapore Business Federation Center, Singapore 068914. While no dedicated Malaysia customer service address or local phone line is publicly listed, you can reach support through their help portal at glance.app/help.

Because support is Singapore-based, response times may vary and staff may not be familiar with Malaysia-specific consumer protection rights. This is why documenting every step of your cancellation is essential. When you contact Stopee for guidance, we always recommend keeping screenshots and email confirmations of your cancellation request.

How the subscription model works

Glance operates on a monthly auto-renewal model. You pay a monthly fee, and unless you actively cancel before your next billing date, your payment method is charged automatically for the following month. Many users miss cancellation deadlines because they do not realise how close their renewal date is.

The subscription includes access to personalised content on your lock screen or within the app itself. Some users subscribe through the Google Play Store or Apple App Store, while others subscribe directly through the Glance website. Your cancellation method depends entirely on where you subscribed.

Understanding your rights and consumer protections in malaysia

Malaysia's Consumer Protection Act 1999 (revised 2010) gives you strong protections when cancelling subscriptions and claiming refunds. You should know these rights before contacting Glance.

Your cancellation rights under malaysian law

Under the Consumer Protection Act 1999, you have the right to cancel any subscription service within a reasonable time, particularly if the company made misleading claims about billing frequency or renewal terms. If Glance charged you without clear disclosure of the auto-renewal terms at the point of purchase, you may have grounds to request a refund.

Additionally, if you did not give informed consent to the auto-renewal clause-meaning it was buried in fine print or not presented clearly-you can escalate your complaint to the Federation of Malaysian Consumers Associations (FMCA) or the Ministry of Domestic Trade and Cost of Living. Stopee recommends saving all emails, screenshots, and transaction records as evidence before escalating.

Refund eligibility in malaysia

You are eligible for a refund if you cancel within 14 days of the charge and you have not fully consumed the service. If you cancel after 14 days, Glance may refuse a refund for the current month, but you should still request it in writing and cite the Consumer Protection Act 1999 Section 9 (misleading conduct) or Section 10 (unconscionable conduct) if the company did not clearly disclose renewal terms.

For charges that appear on your card without authorisation, you can dispute them with your bank or card issuer under the Banking and Financial Institutions Act 1989. Request a chargeback and provide your evidence of the cancellation attempt.

Pricing and billing breakdown

Glance offers two main subscription tiers, both charged in Malaysian Ringgit (RM) on a monthly basis. Understanding what you are paying for helps you decide whether to cancel or downgrade.

If you see "Glance: AI Clothes Try On" in your app store billing section, that is the product name Glance uses for marketing. The pricing above applies to all subscription access. Some users confuse disabling the lock screen feature with cancelling the subscription; they are not the same thing.

How to cancel Glance step by step

Your cancellation path depends on where you subscribed. Before you start, check your billing method and subscription method-they may not be the same.

Cancelling through the Glance web dashboard

If you created your Glance account directly on their website and pay with a card or bank transfer, follow these steps to cancel immediately.

1. Open your web browser and go to glance.app (or the Glance login page)
   • If you do not remember your login details, click "Forgot password" and reset it using your email address
2. Log into your account using your email and password
   • Check for two-factor authentication if the account requires it
3. Navigate to "Account settings" or "Billing" in the main menu
   • Look for tabs or buttons labelled "Subscription", "Manage plan", "Billing information", or "My subscription"
4. Find the "Cancel subscription" or "End membership" button
   • Warning: Do not click any "Pause" or "Skip month" option if you want to cancel completely-these delay cancellation, not stop it
   • Some interfaces ask you why you are cancelling; select the most honest reason (expensive, do not use it, no longer need it)
5. Confirm the cancellation by clicking the final "Confirm cancellation" or "Yes, cancel" button
   • Read the warning message carefully-it usually states when your access ends (e.g., "Your subscription will end on 15 February 2025")
6. Wait for a confirmation screen or email
   • Pro tip: Immediately take a screenshot of the confirmation message showing the cancellation date and your subscription status (should say "Cancelled" or "Inactive")
   • Check your email inbox and spam folder for a confirmation email from Glance within 2 hours
7. Save the confirmation email and screenshot to a folder on your computer or phone
   • Forward the confirmation email to yourself or save it as a PDF
   • These documents protect you if Glance charges you again by mistake

Cancelling a subscription bought through google play store

If you subscribed to Glance through Google Play Store on an Android phone, you must cancel through Google Play's billing system, not inside the Glance app.

1. Open the Google Play Store app on your Android device
   • Tap the profile icon in the top right corner
2. Tap "Manage subscriptions"
   • You will see a list of all active subscriptions linked to your Google account
3. Find "Glance" or "Glance: AI Clothes Try On" in the list and tap it
4. Tap "Cancel subscription" at the bottom of the screen
   • Google Play will ask you to select a reason for cancellation
   • Select the most honest reason and tap "Continue"
5. Review the final confirmation message
   • It will show your subscription end date and refund eligibility
   • Tap "Cancel subscription" again to confirm
6. Take a screenshot of the cancellation confirmation screen
7. Wait for a confirmation email from Google Play (usually within 10 minutes)
   • The subject line will say something like "You cancelled your Glance subscription"

Warning: If you delete the Glance app without cancelling the subscription first, you will still be charged. Deleting the app does not cancel the subscription.

Cancelling a subscription bought through apple app store

If you subscribed on an iPhone or iPad through the Apple App Store, cancel using Apple's system.

1. Open the Settings app on your iOS device
2. Tap your name at the top of the screen
   • This opens your Apple ID menu
3. Tap "Subscriptions"
   • You will see all active and expired subscriptions
4. Find "Glance" or "Glance: AI Clothes Try On" and tap it
5. Tap "Cancel subscription"
   • Apple will ask for confirmation
6. Tap "Confirm" to complete the cancellation
   • You will see a message saying "Subscription cancelled" with an end date
7. Take a screenshot of the cancellation confirmation
8. Check your email for a receipt from Apple confirming the cancellation

Cancelling via email if the dashboard is broken or unclear

If the cancellation button does not work or you cannot access your account, email Glance support directly. This creates a documented record of your cancellation request.

1. Collect the following information:
   • Your email address registered with Glance
   • Your subscription plan (Lite or Professional)
   • Your billing date and the date you are sending this email
   • Your account ID or username (if visible in your dashboard)
   • Screenshots of your active subscription and billing information
2. Go to glance.app/help and find the "Contact us" or "Email support" option
   • If you do not see an email address listed, try [email protected] or [email protected]
3. Write an email with the subject line: "Cancellation request for account [your email address]"
4. In the email body, include:
   • "I request to cancel my Glance subscription effective immediately. My subscription plan is [Lite/Professional] and my next billing date is [date]. Please confirm the cancellation in writing. I am attaching screenshots of my account for reference."
5. Attach the screenshots you took of your account and billing page
6. Send the email and keep the sent copy in your inbox
7. Wait for a response from Glance within 3 to 5 business days
   • If you do not receive a response, send a follow-up email with the phrase "This is my second cancellation request dated [today's date]"

What happens after you cancel

Cancellation does not happen instantly. You need to understand exactly when your access ends so you know whether you will be charged again.

Your access period after cancellation

When you cancel Glance, you retain access to the service until the end of your current billing cycle. For example, if your billing date is the 15th of each month and you cancel on the 3rd, you keep access until 14th. You are not charged on the 15th because the subscription is already cancelled.

If you cancel on or after your billing date, you may have already been charged for the next month. In that case, request a refund from Glance within 14 days of the charge. Stopee recommends sending this refund request in writing via email so you have proof of when you asked.

Accessing your account after the subscription ends

Once your subscription ends, you lose access to all premium features. You cannot log back in to download your data or retrieve any saved content. If you need to export anything-such as saved content lists, messages, or account information-do this before your subscription expires.

Glance does not provide post-termination data access, which means if you delete your account or let it lapse, that information is gone. Some users regret cancelling without backing up their data first, so plan ahead if you have content you want to keep.

Claiming a refund for unwanted charges

If Glance charged you after you cancelled, or if you were charged without consent, you have the right to request a refund under Malaysian consumer law.

Refund requests within 14 days

If you cancelled within 14 days of a charge, you have the strongest case for a refund. Send Glance a written refund request (email is acceptable) that includes:

• Your account email address
• The charge amount and date
• The date you cancelled your subscription
• A screenshot of your cancellation confirmation
• A screenshot of the charge on your bank or card statement
• The phrase "I request a full refund under Section 9 of Malaysia's Consumer Protection Act 1999 (misleading conduct regarding auto-renewal terms)"

Send this email to Glance support and ask for a response within 7 days. Keep a copy of the email you sent and note the date and time.

Refund requests after 14 days

If more than 14 days have passed, your refund claim is weaker but not impossible. You still have grounds to request a refund if you can prove that Glance misled you about renewal terms or if the company charged you without clear consent.

In this case, reference Section 10 of the Consumer Protection Act 1999 (unconscionable conduct) and explain why the auto-renewal charge was unfair or unexpected. Be specific: "The website did not clearly state that my subscription would renew automatically on [date] for RM [amount]."

If Glance refuses your refund

If Glance denies your refund request, you have two options. First, escalate the complaint to the Federation of Malaysian Consumers Associations (FMCA) at fmca.org.my or call 03-2202 2929. Second, contact your bank or card issuer and dispute the charge (this is called a chargeback). Your bank will investigate on your behalf.

Stopee has guided many users through chargeback disputes. You must include your cancellation confirmation and the email evidence of your refund request to your bank. Banks typically rule in the customer's favour if you can show you tried to cancel and the company charged you anyway.

Common mistakes when cancelling Glance

Most people who struggle to cancel Glance make one of these mistakes. Learning what to avoid will save you stress and money.

Confusing app deletion with subscription cancellation

The biggest mistake is deleting the Glance app and believing the subscription is cancelled. It is not. Deleting the app only removes it from your phone. Your subscription remains active on Google Play, Apple App Store, or the Glance website, and you will be charged on your next billing date.

Always cancel the subscription first through the app store or web dashboard, then delete the app if you want. The order matters.

Ignoring the confirmation step

Some people click "Cancel" but do not wait for the final confirmation page or email. They assume it is done and forget about it. Then a charge appears and they panic because they did not save proof of the cancellation.

Every cancellation needs confirmation. Wait for the confirmation screen, take a screenshot, and save the confirmation email. Without these, you have no proof if Glance charges you again.

Cancelling at the wrong time

If you cancel on or after your billing date, you may have already been charged for the next month. For example, if your billing date is the 1st and you cancel on the 2nd, you are likely already charged. You cannot get that charge back by cancelling-you need to request a refund separately.

To avoid this, set a calendar reminder for 3 days before your billing date. Cancel well before that date so you are certain you are not charged.

Using the wrong cancellation method

Some users try to cancel on the Glance website when they actually subscribed through Google Play Store. The cancellation does not work because the two systems are separate. You must cancel where you subscribed.

Check your bank statement or app store billing history to see where the charge comes from. That is where you cancel.

Before and after cancellation checklist

Use this checklist to ensure you cancel Glance safely and do not miss any steps.

Contacting Glance for help

If you cannot cancel through the self-service methods, you will need to contact Glance directly. Here is how to reach them and what to expect.

Official contact information

Glance InMobi Pte. Ltd. does not list a Malaysia-specific customer service phone number or address. Your contact points are:

• Help portal: glance.app/help (submit a contact form here)
• Email support: Try [email protected] or [email protected]
• Registered office (Singapore): 160 Robinson Road, #19-08, Singapore Business Federation Center, Singapore 068914

Response times vary because support is not localised for Malaysia. Expect 3 to 5 business days for a reply. If you do not hear back after 7 days, send a follow-up email and mention that this is your second contact attempt.

What to include in your support message

When you contact Glance, always include:

• Your account email address
• Your current subscription plan (Lite or Professional)
• Your next billing date (if visible)
• A clear statement: "I wish to cancel my subscription effective immediately"
• Screenshots of your account showing the active subscription and billing information

Do not ask vague questions. Be direct and specific. Stopee recommends this format: "I request immediate cancellation of my Glance subscription. Please confirm in writing that my account has been cancelled and that no charges will be applied after [today's date]."

Your consumer rights in malaysia-summary

You have legal protections when cancelling Glance. Malaysian consumer law is on your side if the company resists or charges you unfairly.

The Consumer Protection Act 1999 prohibits misleading conduct about auto-renewal terms. If Glance did not clearly disclose that your subscription would renew automatically, or if the renewal terms were buried in fine print, you have grounds to claim a refund even after 14 days.

Additionally, if you feel harassed or if Glance refuses to honour your cancellation request, you can file a formal complaint with the Federation of Malaysian Consumers Associations (FMCA) or the Ministry of Domestic Trade and Cost of Living. Escalation is free and Stopee recommends using it if the company ignores your cancellation request for more than 7 days.

Key takeaways and next steps

Cancelling Glance is straightforward if you follow the correct path for where you subscribed. Check whether you subscribed on the Glance website, Google Play Store, or Apple App Store, then use the matching cancellation method in this guide.

Before you cancel, save your billing date and take screenshots. After you cancel, keep the confirmation email and screenshot. If an unwanted charge appears, you will have proof to request a refund.

If you are charged after cancelling or if Glance refuses to let you cancel, contact the Federation of Malaysian Consumers Associations or dispute the charge with your bank. Malaysia's Consumer Protection Act 1999 protects you, and Stopee has helped thousands of consumers cancel subscriptions just like Glance-services with confusing interfaces and auto-renewal traps. You have the right to cancel, and Stopee is here to support you with resources, guides, and escalation advice whenever you need it.

For more guidance on cancelling other services or understanding your consumer rights, visit stopee.com today.