Manage Hey

How to cancel Hey email in malaysia and avoid surprise charges

What Hey is and why malaysian users subscribe

Hey is a paid email service run by 37signals LLC, a company based in Chicago, United States. Unlike Gmail or Outlook, you do not get a free account; you pay a monthly subscription to use it. For Malaysian subscribers, that means your payment arrives in ringgit (RM) after currency conversion, even though Hey's pricing appears in US dollars.

The service attracts users who value inbox control, email screening, and privacy-focused design. You get a personal @hey.com email address, advanced inbox organisation tools, and the ability to filter unwanted senders before they clutter your inbox. If you run a business, Hey also offers a custom domain plan, so you can use [email protected] instead of a generic Hey address.

Most Malaysian users discover Hey through its 30-day free trial, which includes core features but caps you at 500 emails per day and excludes advanced features like Hey World (public sharing) and email links. After the trial ends, your card gets charged automatically unless you cancel beforehand. At Stopee, we help thousands of users navigate exactly this moment, so you know what to expect and avoid unexpected charges.

Hey's subscription model in malaysia

Hey operates on a monthly auto-renewing subscription. Your first 30 days are free, but once that trial window closes, your payment method charges you automatically. There is no Malaysia-specific pricing page in ringgit; all pricing appears in USD. Using the current exchange rate of approximately 1 USD to 4.72 RM, you can estimate your actual charge in ringgit before you commit.

The company does not offer telephone support or live chat. Malaysian users handle billing questions and cancellations through their account settings at app.hey.com or by emailing [email protected]. That means your cancellation is entirely self-service, which is why following the exact steps matters.

Why malaysian users cancel Hey

Some subscribers find the service too minimalist. Others realise they do not need the advanced screening features and prefer free alternatives like Gmail. Many cancel because they switch jobs, close a business, or simply find the monthly cost (even in dollars) adds up over time. Whatever your reason, Stopee exists to make your cancellation smooth and ensure you understand your consumer rights under Malaysian law.

Your consumer rights when cancelling Hey in malaysia

Malaysia's Consumer Protection Act 1999 protects you when you buy services, including digital subscriptions. You have the right to accurate information about what you are paying for, clear cancellation instructions, and fair treatment if something goes wrong.

What the consumer protection act 1999 says about cancellations

Under the Consumer Protection Act 1999, any service provider must give you clear terms and conditions before you pay. They must tell you the price, the trial period (if any), when charges begin, and how to cancel. If Hey does not make these details obvious, or if they charge you after you have cancelled, you have grounds to dispute the charge with your bank or credit card issuer.

The Act also requires that cancellation be as easy as signup. If Hey makes cancellation deliberately difficult or hides the cancel button, that could breach consumer law. At Stopee, we recommend documenting your cancellation with screenshots, because if Hey charges you again, you will have proof that you followed the correct process.

Your refund rights

Hey's terms state that subscriptions are non-refundable once you have used the service, even during the free trial. However, if you cancel before your trial ends (within 30 days of signup) and have not yet been charged, you are safe. If Hey charges you and you cancel immediately, you may request a refund within 14 days of the charge, depending on your credit card issuer's policy.

Most credit card companies in Malaysia allow you to dispute a charge if you can prove you cancelled before being charged. Keep your cancellation confirmation email and screenshots of your account settings. If Hey refuses to refund you, escalate to the Federation of Malaysian Consumers (FMC) or your bank's dispute team.

How to cancel Hey step by step

Follow these exact steps to cancel your Hey subscription and avoid being charged again. The process takes 5 to 10 minutes if you do it carefully.

Before you cancel: the essential checklist

Do not rush into cancellation. Many users regret rushing because they lose access to emails they needed or forget to export important contacts. Take these steps first, and you will avoid that trap.

1. Open your Hey account and find your next billing date
   • Log into app.hey.com and go to Billing and Invoices
   • Write down the exact date your next charge is due
   • Take a screenshot of this page for your records
2. Export your emails and contacts
   • Go to app.hey.com/accounts
   • Click "Export Your Data"
   • Wait for Hey to email you a downloadable file (this can take a few hours)
   • Download and save the file to your computer or cloud storage
3. Check where you signed up
   • Did you create your Hey account on the Hey website?
   • Or did you subscribe through the Apple App Store or Google Play?
   • Your subscription method determines which cancellation steps you follow
4. Collect proof of subscription
   • Screenshot your latest invoice or charge confirmation
   • Note your payment method (credit card, debit card)
   • Save any transaction ID Hey sent you

Pro tip: Export your data even if you think you do not need it. Hey deletes your emails permanently 30 days after cancellation, and you cannot recover them. Five minutes of export now saves you from panic later.

Cancellation method 1: via the Hey website

If you signed up directly through hey.com or app.hey.com (not through an app store), use this method. Open a desktop browser; mobile browsers sometimes hide the account settings menu.

1. Go to app.hey.com and log in with your email and password
   • Use a desktop browser if possible; mobile browsers can be finicky
2. Click your profile icon in the top-right corner
   • This is usually your first initial or a small user avatar
3. Select "Account settings" or "Billing and Invoices"
   • Look for a section called "Account" or "Subscription"
4. Scroll down to find "Close your account" or "Cancel subscription"
   • Read the warning message Hey displays; it will tell you when your access ends
5. Click "Close your account" or "Cancel my subscription"
   • Hey may ask you why you are leaving; you can skip this or give feedback
6. Confirm your cancellation
   • Hey will show a final confirmation: "Your account will be closed" or "Your subscription will end"
   • Click "OK, close my account" or "Yes, cancel"
7. Check your email for a cancellation confirmation from Hey
   • This email is your proof; save it for your records
   • If you do not receive it within 5 minutes, log back in and verify the account is marked for closure

Warning: Do not sign out of your account immediately after clicking cancel. Wait 10 seconds for the page to fully process, then check your email. If you sign out too fast, the cancellation may not register.

Cancellation method 2: via apple app store

If you subscribed to Hey through the Apple App Store (iPhone or iPad), your subscription is tied to your Apple ID, not your Hey account directly. You must cancel through the App Store, not through Hey's website.

1. Open the App Store app on your iPhone or iPad
   • Do not open the Hey app; use the App Store icon
2. Tap your profile icon in the bottom-right corner
   • It shows your face or initials
3. Tap "Subscriptions"
   • This shows all active subscriptions tied to your Apple ID
4. Find "Hey" in the list and tap it
   • If you do not see Hey, it may already be cancelled
5. Tap "Cancel Subscription" or "Edit Subscription"
   • The button text changes depending on your iOS version
6. Confirm cancellation by tapping "Confirm" or "OK"
   • Apple will show when your access ends; note this date
7. Check your email for a cancellation receipt from Apple
   • Save this email; it proves you cancelled before any new charge

Pro tip: Apple charges your card on the day you signed up each month. If you cancel 5 days before that date, you keep access until your monthly period ends, then lose access without a new charge. If you cancel after that date has passed, Apple refunds you the most recent charge automatically.

Cancellation method 3: via google play store

If you subscribed through Google Play (Android phone), your subscription is managed through your Google Play account, not directly through Hey.

1. Open the Google Play Store app on your Android phone
   • Tap the profile icon in the top-right corner
2. Tap "Manage subscriptions"
   • This shows all active subscriptions under your Google account
3. Find "Hey" and tap it
   • If you have multiple subscriptions, scroll to find it
4. Tap "Cancel subscription"
   • Google shows you the cancellation date and remaining access period
5. Follow Google's prompts to confirm
   • You may see a survey asking why you are cancelling; skip it if you prefer
6. Wait for a cancellation confirmation email from Google
   • Check your Gmail inbox; Google sends this within a few minutes

Pro tip: Google Play subscriptions renew on the day you first signed up each month. If you cancel before that date, you keep access until that day, then lose it without a new charge. If you cancel after that date has passed, Google may refund your most recent charge within 48 hours.

What happens after you cancel Hey

Cancellation can feel sudden, and you may wonder whether you made the right choice. Here is what actually happens in the days and weeks after you click cancel.

Your access timeline after cancellation

Hey does not revoke your access instantly. Your account remains live until your paid period ends. If you cancel on 15 January and your next charge was due on 20 February, you keep full access until 20 February. After that date, you cannot log in.

During this grace period, you can still export more data if you missed something the first time. Go back to app.hey.com and run the export again. Hey allows multiple exports, so use this time to make sure you have everything.

On the day your access ends, Hey sends you a final email. This is your last chance to grab any files or information. After 30 days from your access end date, Hey permanently deletes your emails, contacts, and account data. You cannot recover them, so export now.

What to do with your Hey email address after cancellation

Once your account closes, your @hey.com email address becomes inactive. Any emails sent to you will bounce back to the sender. If you used your Hey address for important services (banking, shopping, work), change those accounts to a new email address before your cancellation date.

Export your contact list from Hey and import it into Gmail, Outlook, or another email service. This takes 5 minutes and prevents you from losing touch with important people.

Refunds and charges after cancellation

If you cancel before your next billing date, you will not be charged again. Your current paid access continues until that date, then stops. No refund is issued for partial months, because Hey operates on a monthly subscription model.

If Hey charges you after you have cancelled, contact [email protected] immediately with your cancellation confirmation email. Include your transaction ID and the charge date. Hey typically responds within 48 hours and can issue a refund if you cancelled before the charge. If Hey refuses, dispute the charge with your credit card issuer by calling their fraud team.

Common cancellation mistakes and how to avoid them

You are not alone if you feel nervous about cancellation. Many users worry they will lose access too early or forget to export their data. Here are the mistakes we see most often at Stopee, and how to sidestep them.

Mistake 1: cancelling through the wrong platform

The biggest trap is cancelling through the wrong channel. If you signed up via Apple App Store but try to cancel on the Hey website, your subscription stays active. Apple still charges your card each month because the cancellation did not reach Apple. Always cancel where you signed up: if you subscribed via App Store, cancel via App Store; if you signed up on the Hey website, cancel on the website.

How to check where you signed up: Open your latest charge notification email from Apple, Google, or Hey. It will say "Apple charged you" or "Google charged you" or "Hey charged you". That is your cancellation platform.

Mistake 2: not exporting your data before closure

You cannot recover emails after 30 days of closure. Many users assume they can download their data later and find out too late that it is gone. Export immediately, even if you think you do not need it.

Mistake 3: forgetting to update accounts linked to your Hey email

If you used your @hey.com address to sign up for other services (social media, online banking, shopping), those accounts still send emails to your dead Hey address. The emails bounce, and you may miss important notifications. Change your email on those accounts before your Hey access ends.

Mistake 4: not keeping cancellation proof

If Hey charges you again after cancellation, your cancellation confirmation email is your only proof. Screenshot and email yourself the confirmation message from Hey, Apple, or Google. Store it in a folder called "Subscriptions" so you find it easily if you need it.

Pricing table: what you pay for Hey in malaysia

Note: Exchange rates fluctuate; your actual RM charge may differ. Check your credit card statement for the exact amount charged. Prices are correct as of 2026 and may change without notice.

Comparing Hey to free alternatives: should you stay or cancel

If you value privacy and inbox control, Hey is worth keeping. If you just need a free email account, Gmail or Outlook work fine. At Stopee, we help you decide based on your actual needs, not marketing hype.

After you cancel: what to do next

Once your cancellation is confirmed, do not just walk away. A few simple steps protect you and ensure a clean break.

Set a reminder to verify the final charge does not happen

Mark your calendar for your last access date plus 5 days. On that date, check your credit card statement. If Hey charged you again after your cancellation date, contact your bank immediately. Most card issuers in Malaysia allow chargebacks for unauthorised charges up to 180 days after the charge.

Change your Hey email on linked accounts

Update your @hey.com email address on these accounts before your access ends:

• Online banking and financial apps
• Shopping accounts (Lazada, Shopee, Amazon, etc.)
• Social media (Facebook, Instagram, LinkedIn)
• Work and professional services
• Cloud storage and backup services
• Any subscription services you use

Use Gmail or Outlook as your new email. Most services let you change your email in account settings within 2 minutes.

Monitor for unwanted charges

Set a reminder to check your credit card statement once a month for the next 3 months. Some services retry failed charges weeks later. If Hey tries to charge you again, contact [email protected] with your cancellation proof.

If Hey refuses to refund you: escalation steps

Most cancellations go smoothly, but if Hey charges you after you have cancelled or ignores your cancellation request, you have rights under Malaysian consumer law.

Step 1: contact Hey support directly

Email [email protected] with the subject "Refund request after cancellation." Include your cancellation confirmation email, the charge date, the amount charged in RM, and your transaction ID. Ask for a refund within 7 days. Most companies respond within 48 hours.

Step 2: dispute with your credit card issuer

If Hey does not respond or refuses to refund you, contact your bank's fraud or dispute team. Call the number on the back of your credit card. Tell them you cancelled your subscription and were charged again. Provide your cancellation email and the disputed charge. Your bank can reverse the charge and investigate Hey within 30 to 60 days.

Step 3: file a complaint with the federation of malaysian consumers

If your bank does not help or Hey charges you multiple times, escalate to the Federation of Malaysian Consumers (FMC). You can file a complaint online at fmc.org.my. Include all emails, screenshots, and cancellation proof. The FMC can pressure Hey to refund you and may impose penalties if Hey repeatedly breaches consumer law.

Cancellation address and contact information for Hey

Important: Hey has no physical office in Malaysia, so all support is handled via email from Chicago. Response times can be 24 to 72 hours. Keep detailed records of all communication.

Summary: your Hey cancellation checklist

Use this checklist to make sure you do not miss any steps. Tick off each item as you go.

• Note your next billing date from your Hey account
• Take a screenshot of your billing page
• Go to app.hey.com/accounts and click "Export Your Data"
• Wait for the export file to arrive in your email
• Download and save the export file to your computer
• Identify where you signed up (Hey website, Apple App Store, or Google Play)
• Follow the correct cancellation method for your platform
• Screenshot the cancellation confirmation page
• Save the cancellation confirmation email from Hey, Apple, or Google
• Update your @hey.com email address on all linked accounts (banking, shopping, social media)
• Set a reminder to check your credit card statement on your last access date plus 5 days
• If Hey charges you again, contact [email protected] or your bank within 30 days

Final words: you are in control

Cancelling Hey is straightforward if you follow the steps in order. You have the right to cancel at any time, and you have the right to a refund if Hey charges you after you have cancelled. Malaysia's Consumer Protection Act 1999 backs you up.

Do not feel pressured to keep a subscription you do not use. If Hey no longer fits your life, cancelling is the right choice. Stopee has helped thousands of consumers cancel Hey and move to services that work better for them, and we know from that experience that most people feel relief once the cancellation is done.

Export your data now, cancel through the correct platform, save your confirmation email, and monitor your next charge. If anything goes wrong, escalate to your bank or the FMC. You have more power than you think, and Stopee is here to remind you that you can cancel any subscription with clarity and confidence.