Manage I Can Read

How to cancel i Can Read and avoid the auto-renewal trap in malaysia

What is i Can Read and how it works in malaysia

I Can Read is an English learning subscription service designed for children, available across Malaysia through its web platform and mobile app. You pay a monthly or quarterly fee to give one child access to digital reading lessons, phonics content, and structured learning materials. At Stopee, we've helped thousands of Malaysian parents navigate subscription cancellations, and I Can Read comes up often because the renewal process catches families off guard.

Pricing and what your subscription includes

The service charges RM79.90 per month or RM199.90 per quarter in Malaysia. Your payment gives you access to the complete digital learning programme for one child only. Physical books and classroom materials are sold separately, so the recurring charge does not include printed resources unless you buy them as add-ons.

The critical detail: I Can Read renews automatically at the end of each billing cycle unless you cancel beforehand. The company sends you a reminder email 3 days before renewal, but that email is easy to miss or overlook. Many parents cancel months later after spotting unexpected charges on their bank statement, which is why Stopee recommends you mark your renewal date in your phone calendar right now.

How the service works and what data you lose after cancellation

When you subscribe, your child gets instant access to the app and web platform using their registered profile. Lesson progress, quiz results, and reading history are stored in your account during the active subscription. I Can Read does not publicly clarify whether your data remains visible after cancellation, so treat cancellation as the point where your child's progress record may no longer be accessible. Screenshot all lesson completion certificates and progress reports before you cancel.

Why parents cancel i Can Read

Understanding why families cancel helps you decide whether cancellation is right for your situation, and whether you have grounds for a partial refund.

Common reasons for cancelling

Parents in Malaysia typically cancel I Can Read for one of these reasons:

• The child lost interest or completed the programme level
• Better alternatives were found (other English apps or tutors)
• Monthly costs added up unexpectedly over time
• The child switched to school-based learning programmes
• Auto-renewal charges appeared without the parent requesting renewal
• Support response times (closed Monday and Tuesday) made it hard to get help quickly

At Stopee, we've noticed that families often feel trapped because they didn't realise the subscription would renew automatically. If you fall into this group and were charged without clear notification, you have consumer protection rights under Malaysia's Consumer Protection Act 1999, which we'll cover in detail below.

Should you cancel or pause instead

I Can Read does not offer a pause or suspension feature, so your only option to stop charges is full cancellation. Once cancelled, you lose access immediately. There is no way to temporarily freeze your account and resume later while keeping your child's progress intact. This means you need to be confident in your decision before you press the cancel button.

If your child might return to the service later, take screenshots of their profile, lesson progress, and subscription details now. This gives you proof of where they were in the programme if you ever re-subscribe.

Your consumer rights and malaysian consumer law

Malaysian consumer law gives you specific protections when dealing with subscription services like I Can Read.

Consumer protection act 1999 and your cancellation rights

Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (which includes online subscriptions) within 14 calendar days of purchase, provided you did not receive the goods or services before the cancellation period ended. This means:

• If you signed up for I Can Read within the last 14 days and want to withdraw, you can demand a full refund
• The company cannot charge a cancellation fee during this 14-day cooling-off period
• You must notify I Can Read in writing (email counts) of your intention to cancel within the 14-day window
• The company has 14 days after receiving your cancellation notice to refund you

After the 14-day cooling-off period, you can still cancel at any time, but you lose the automatic right to a refund. However, if I Can Read failed to provide clear cancellation instructions at the point of sale, or if the auto-renewal terms were not transparent, you may have grounds to challenge the charge even after 14 days.

Key protections if the company breaches the law

The Consumer Protection Act 1999 also protects you if I Can Read:

• Did not clearly disclose the auto-renewal terms before you paid
• Charged you after you submitted a valid cancellation request
• Did not send the promised 3-day reminder email before renewal
• Ignored your cancellation request or delayed processing it unreasonably

If any of these apply to your situation, report the breach to the Federation of Malaysian Consumer Associations (FMCA) or the Ministry of Domestic Trade and Consumer Affairs. Stopee recommends keeping all screenshots, emails, and payment evidence for at least 12 months in case you need to file a formal complaint.

How to cancel i Can Read step by step

Cancellation works differently depending on where you signed up, so follow the method that matches your account.

Cancel through the i Can Read website or web app

This is the fastest and most reliable method if you signed up directly on icanreadonline.com or accessed the service through a web browser.

1. Log into your I Can Read account at icanreadonline.com using your registered email and password
   • If you forgot your password, click "Forgot Password" and reset it immediately
   • Do this during their support hours (Wednesday to Friday 11:00 AM to 8:00 PM, Saturday to Sunday 9:00 AM to 6:00 PM Malaysia time) in case you get stuck
2. Once logged in, navigate to Account Settings or Subscription Settings (the exact label may vary by device, but look for a gear icon or "Settings" link)
   • On desktop, this is usually in the top-right corner under your profile name
   • On mobile browsers, look for a menu icon (three horizontal lines)
3. Find the section labelled "Billing," "Subscription," or "Payment Method"
4. Locate your active subscription and look for a "Cancel" or "Unsubscribe" button
   • Pro tip: Note your next billing date visible on this page before clicking cancel
   • If the cancel button is greyed out or missing, take a screenshot and contact support immediately at [email protected]
5. Click the cancel button and confirm your cancellation when prompted
   • Some services ask you to select a reason for cancellation; this does not affect whether your cancellation is processed, so answer honestly or select "Other"
   • You may also see an offer to pause or discount the service; ignore this if you want to cancel
6. Take a screenshot of the cancellation confirmation page immediately
   • The confirmation should show a cancellation date and a reference number
   • Save this screenshot and forward it to your email as a backup
7. Check your registered email for a cancellation confirmation email within 24 hours
   • If you don't receive one, email [email protected] with your cancellation screenshot attached and ask for written confirmation

Cancel if you subscribed through apple app store

If you downloaded the I Can Read app on iPhone or iPad and paid through Apple's in-app purchase system, you must cancel through Apple's settings, not through the I Can Read app itself.

1. On your iPhone or iPad, open the Settings app
2. Tap your name at the top of the screen, then select "Subscriptions"
3. Find "I Can Read" in the list of active subscriptions
4. Tap it and select "Cancel Subscription"
   • Apple will ask you to confirm; tap "Confirm Cancellation"
   • You will see a message stating your access ends on a specific date
5. Take a screenshot showing the cancellation confirmation with the end date
6. The cancellation is immediate, and Apple will send you a confirmation email to your Apple ID email address within a few minutes

Warning: If you cancel the app itself without cancelling the subscription in Settings, you will still be charged. The app and the subscription are separate; deleting the app does not stop the renewal.

Cancel if you subscribed through google play

Android users who subscribed through the Google Play Store must cancel via the Google Play app or website.

1. Open the Google Play Store app on your Android device, or visit play.google.com in a web browser
   • If using the app, tap the profile icon in the top-right corner
   • If using the website, click your account icon in the top-right corner
2. Select "Manage Subscriptions" or "Payments and subscriptions"
3. Find "I Can Read" and tap it
4. Tap "Cancel Subscription"
   • Google will ask for a reason; you don't need to provide one, but you can if you wish
   • You'll see a confirmation screen showing your access ends on a specific date
5. Take a screenshot of the cancellation confirmation
6. Google sends a confirmation email to your Google account email address

Pro tip: On Google Play, you can cancel up to the last day of your current billing cycle. If you cancel early (before the current cycle ends), you still have access until that cycle's end date; you're simply not charged again.

Cancel by contacting i Can Read support directly

If the above methods don't work or you can't access your account, email or call I Can Read support and request cancellation in writing.

1. Prepare the following information in an email:
   • Your registered email address
   • Your child's profile name
   • Your subscription plan (monthly or quarterly)
   • Your last payment amount and date (from your bank statement or receipt)
   • Your next billing date (if you know it)
   • A clear statement: "I request immediate cancellation of my subscription effective today"
2. Email your cancellation request to [email protected]
   • Include "Cancellation Request" in the subject line
   • Request a written confirmation of cancellation with an effective date
3. Alternatively, call I Can Read support at 03-6151 7115 during their operating hours:
   • Wednesday to Friday: 11:00 AM to 8:00 PM
   • Saturday to Sunday: 9:00 AM to 6:00 PM
   • Monday and Tuesday: Closed
4. If you call, ask the support agent to email you a cancellation confirmation after the call ends
5. Save the date and time of your call and the agent's name

Pro tip: The support team is closed on Monday and Tuesday, which is frustrating if you need to cancel urgently. Email is more reliable because it creates a timestamped record that I Can Read cannot deny receiving. At Stopee, we recommend email cancellation for this reason alone.

What happens after you cancel i Can Read

Cancellation can feel anticlimactic because the process is quick, but several things happen in the background that you should monitor.

Your access and data after cancellation

Once your cancellation is processed, you lose access to the app and platform immediately (or at the end of your current billing cycle, depending on when you cancel). Your child will not be able to log in or see their lessons. Any lesson progress, quiz scores, or reading records stored in the account become inaccessible, though I Can Read may retain them on their servers for legal or backup purposes.

This is why Stopee always recommends taking screenshots of your child's progress, achievement certificates, and reading levels before you submit the cancellation request. You can then share these screenshots with teachers or tutors as evidence of what your child has completed.

When you will receive a refund (if eligible)

Refund eligibility depends on when you cancel relative to your renewal date:

• Within 14 days of first purchase: You're entitled to a full refund under the Consumer Protection Act 1999's cooling-off period
• After the 14-day period but before the renewal charge: No automatic refund unless I Can Read failed to disclose their terms clearly or breached the law
• After a renewal charge has posted: You have no right to a refund for that charge under consumer law, but you can cancel to stop future charges

If you qualify for a refund, I Can Read must process it within 14 days of receiving your valid cancellation request. The refund goes back to the card or payment method you originally used. Check your bank statement 14 to 21 days after cancellation; if no refund appears and you're eligible, escalate to the Federation of Malaysian Consumer Associations.

Verify that no further charges occur

Set a calendar reminder for 7 days after your next scheduled billing date. Check your bank statement to confirm I Can Read did not process another charge. If a charge appears after you cancelled, contact your bank immediately and dispute the transaction. Provide your cancellation screenshot as evidence.

Forward the dispute evidence to I Can Read support as well, along with a demand for an immediate refund. If they refuse, file a complaint with the Federation of Malaysian Consumer Associations or the Ministry of Domestic Trade and Consumer Affairs.

Common cancellation mistakes and how to avoid them

Cancellation is usually straightforward, but small errors can leave you paying for another month or quarter.

Mistakes that trap you in renewals

• Cancelling the app instead of the subscription: Deleting the I Can Read app from your phone or tablet does nothing to stop the subscription if you signed up through Apple or Google Play. You must cancel within Apple Settings or Google Play separately
• Forgetting to check your renewal date first: If you cancel after your next billing date, you'll miss the window and get charged again. Always screenshot your renewal date before you do anything else
• Not saving a cancellation confirmation: If you can't prove you cancelled, and a charge appears, I Can Read can claim they never received your request. Screenshot the final confirmation and email it to yourself
• Contacting support on Monday or Tuesday: I Can Read's support team is closed these two days. Email them on Wednesday at the latest if you need urgent help
• Not disputing charges promptly with your bank: If I Can Read charges you after cancellation and you spot it late, your bank may reject your dispute if you file it more than 60 days after the charge. Act immediately

Cancellation feels stressful because you're worried about surprise charges, but these mistakes are all preventable if you follow the steps in this guide and keep clear records.

Refunds and when you can claim them

Your refund rights depend on when you cancel and whether I Can Read followed the law.

The 14-day cooling-off period refund

Malaysia's Consumer Protection Act 1999 gives you an automatic right to cancel and claim a full refund within 14 calendar days of your purchase, no questions asked. This applies even if you used the service during those 14 days. To claim this refund:

1. Email I Can Read at [email protected] within 14 days of your first payment, stating you wish to cancel under the cooling-off period
2. Include your order number, payment amount, and the date you paid
3. I Can Read must refund you within 14 days of receiving your request
4. The refund returns to your original payment method

If I Can Read refuses a 14-day refund or delays beyond the 14-day deadline, report them to the Federation of Malaysian Consumer Associations. This is a legal obligation they cannot ignore.

Refunds after the cooling-off period ends

Once 14 days have passed, I Can Read is not legally required to refund you if you simply change your mind. However, you have grounds to claim a refund if:

• The auto-renewal terms were not clearly disclosed before you paid
• I Can Read did not send you the promised 3-day reminder email before renewal
• The service was not fit for purpose (e.g., the app crashed and you couldn't use it for weeks)
• The company charged you twice by mistake
• You cancelled, but they charged you again anyway

If any of these apply, contact I Can Read support with evidence (screenshots, emails, bank statements) and request a refund as a gesture of goodwill. If they refuse, escalate to the Federation of Malaysian Consumer Associations or the Ministry of Domestic Trade and Consumer Affairs with your evidence attached.

Before you cancel: a final checklist

Use this checklist to confirm you're ready to cancel and have all the information you need.

I Can Read contact and cancellation address

Use this information to contact I Can Read for cancellation or disputes.

Email and phone support

For cancellation requests and customer service:

• Email: [email protected]
• Phone: 03-6151 7115
• Support hours: Wednesday to Friday 11:00 AM to 8:00 PM, Saturday to Sunday 9:00 AM to 6:00 PM (Malaysia time)
• Support portal: support.icanread.asia

Registered office address in malaysia

I Can Read's office address in Malaysia is:

E-1-3 Plaza Arkadia No. 3
Jalan Intisari Perdana
Desa Parkcity
52200 Kuala Lumpur
Malaysia

Note: This is the company's office address, but cancellation correspondence should be sent by email to [email protected]. Email creates a timestamped record and is faster than postal mail.

Escalation if i Can Read ignores you

If I Can Read does not respond to your cancellation request or refund claim within 7 working days, file a complaint with:

• Federation of Malaysian Consumer Associations (FMCA): [email protected]
• Ministry of Domestic Trade and Consumer Affairs: Call 1800-886-800 or visit mycc.org.my

Include all your evidence (cancellation screenshots, emails, payment records, support responses) in your complaint. The FMCA can pressure I Can Read to resolve the issue or issue a formal ruling in your favour.

Final thoughts: you have more control than you think

Cancelling a children's subscription feels daunting because you worry about surprise charges and lost data, but the process is straightforward if you plan ahead and keep clear records. I Can Read is a legitimate service with clear terms, but the auto-renewal model is designed to keep customers paying unless they take action. Your job is to stay one step ahead: know your renewal date, cancel before it arrives, screenshot the confirmation, and monitor your bank statement afterwards.

Stopee has helped thousands of Malaysian parents and families cancel subscriptions successfully, and the same principles apply here: be proactive, document everything, and know your rights under the Consumer Protection Act 1999. If I Can Read charges you unfairly or ignores your cancellation request, you have legal recourse through the Federation of Malaysian Consumer Associations. But with the step-by-step process in this guide, you should never reach that point.

Take action today. Screenshot your renewal date, decide whether cancellation is right for your family, and follow the cancellation method that matches where you signed up. Stopee is here to remind you that your money is yours, and companies like I Can Read should make it as easy to leave as it is to join. Questions about your cancellation? Email [email protected] with all your evidence attached, and demand a response within 7 days. You've got this, and Stopee is with you every step of the way.