Manage Jrny

How to cancel Jrny without losing money or data in malaysia

What is Jrny and why you might want to cancel

Jrny is a fitness subscription platform owned by Johnson Health Tech that delivers guided workouts, adaptive training programmes, and video classes directly to your device. In Malaysia, the local operating entity is Johnson Fitness (M) Sdn Bhd, based in Subang Jaya, Selangor. If you have signed up and now feel frustrated because the cancellation process is unclear or you are worried about unexpected charges, your concern is completely valid. Stopee exists to help you navigate exactly this situation.

The platform runs on automatic renewal, which means your membership keeps billing your card month after month until you actively stop it. This is stated plainly in Jrny's terms: "all subscriptions and memberships will automatically renew unless canceled." If you do not cancel through the same channel where you subscribed, you will continue to be charged.

What you actually get with Jrny

Jrny offers more than just a video library. You gain access to adaptive workouts tailored to your fitness level, trainer-led video sessions, whole-body training programmes, and entertainment features. The number of user profiles available depends on your plan tier, with up to 6 profiles on the All-Access plan and up to 3 users on the app-only plan.

Jrny publishes two main subscription options. The higher tier is Jrny All-Access at USD 19.99 (approximately RM94) per month or USD 149.00 (approximately RM703) per year. The lower tier is Jrny App at USD 11.99 (approximately RM57) per month or USD 99.00 (approximately RM467) per year. These prices are converted at the approximate rate of 1 USD to RM4.72, so your actual charge may vary depending on exchange rates on your billing date.

How auto-renewal and free trials work in malaysia

Because Jrny prices in USD rather than MYR, your final card charge can shift based on currency movement. This matters when you are checking your statements, particularly on annual renewals. Additionally, Jrny sometimes offers free trials, especially when bundled with equipment purchases. The key trap is this: free trials tied to equipment purchases must be activated within 60 days, and if you do not activate them in time, Jrny may auto-activate the trial and then start charging you when it ends, unless you cancel beforehand.

Your consumer rights under malaysian law

Malaysian law protects you when you cancel a fitness or subscription service. The Consumer Protection Act 1999 gives you the right to cancel distance contracts (including online subscriptions) within 14 days of purchase without penalty, provided you have not used the service in full. This means if you sign up and immediately change your mind, you can request a full refund within that window.

After the 14-day window closes, you still have rights. If Jrny continues to charge you after you have cancelled, or if the company refuses to process your cancellation, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), the official consumer protection authority in Malaysia. Stopee recommends keeping screenshots of your cancellation request and all confirmation emails as evidence.

Additionally, under the Personal Data Protection Act 2010 (PDPA), you have the right to request deletion of your personal data once your account is closed. When you cancel, ask Jrny directly whether they will retain, anonymise, or delete your workout history and profile information.

Step-by-step cancellation methods for Jrny

Your cancellation method depends entirely on where you signed up. Stopee recommends you cancel through the same channel where you subscribed, as this ensures the company has a clear record of your request.

Cancel if you subscribed on jrny.com

This is the most straightforward route. Follow these steps in order:

1. Open your web browser and go to Jrny.com.
2. Sign in to your account using your email and password.
3. Navigate to your account settings or subscription management area (usually labeled "Account," "Subscriptions," or "Billing").
4. Locate your active subscription plan and select the option to view or manage it.
5. Click the "Cancel Subscription" or "Cancel Membership" button.
6. Read any retention offers or discount messages carefully before proceeding.
7. Confirm that the final screen states your membership will not renew after the current billing period.
8. Take a screenshot of the cancellation confirmation page showing the date and time.
9. Save any confirmation email Jrny sends to your inbox.

Pro tip: Before you start, open your account and note down your renewal date, plan name, and the exact amount charged (such as RM94 or RM703). Save a screenshot of this information in case you need to dispute a charge later.

Warning: Do not rely on your browser's back button after clicking cancel. Wait for the final confirmation screen to appear, as some sites show false confirmation messages. If the website is slow or does not respond, wait 2-3 minutes and then log back in to verify that the subscription has actually been cancelled.

Cancel if you subscribed through apple app store

If your payment went through the Apple App Store on an iPhone or iPad, you must cancel your subscription through Apple, not through the Jrny website. Here is how:

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions."
4. Find and tap "Jrny" in your active subscriptions list.
5. Tap "Cancel Subscription" or "Edit Subscription."
6. Confirm the cancellation and save a screenshot of the confirmation.

Pro tip: Apple sends a confirmation email to your Apple ID email address. Check that email to confirm the cancellation is active. You will lose access to Jrny at the end of your current billing cycle, not immediately.

Warning: If you cancel through the Jrny website instead of Apple, your subscription will not actually stop because Apple controls the payment method. Stopee has seen users accidentally pay twice because they cancelled in the wrong place.

Cancel if you subscribed through google play

If your payment went through Google Play on an Android device, you must cancel there:

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top-right corner and select "Payments and subscriptions."
3. Tap "Subscriptions."
4. Find and tap "Jrny."
5. Select "Cancel Subscription."
6. Follow any prompts and confirm your cancellation.
7. Save a screenshot of the final confirmation screen.

Pro tip: Google Play sends a cancellation confirmation email. Verify that email arrives within 24 hours. If it does not, log back into Google Play to confirm the cancellation went through.

Warning: Cancelling in the Jrny app itself (if you scroll to settings) may not actually stop your subscription. Always cancel through the store where you subscribed.

Cancel if you cannot access your account or the cancellation button does not work

If you have forgotten your password, lost access to your email, or the cancellation button is broken, contact Jrny support directly:

1. Visit Jrny's customer service page.
2. Look for a contact form or email address to submit a cancellation request.
3. Write a clear email stating: your full name, the email address linked to your Jrny account, your subscription plan, and the date you want the cancellation to take effect.
4. Request written confirmation of your cancellation.
5. Keep a copy of your sent email and any response.

Warning: There is no live chat listed on Jrny's customer service page, so do not waste time looking for one if you need help on the same day. Email is your only official route, which can take 3-5 business days to receive a reply.

What happens after you cancel and when you lose access

The moment you hit cancel is not the moment you lose access. This confusion costs users real stress. Your Jrny membership continues until the end of your current billing period, unless Jrny offers an immediate cancellation option (which is rare).

For example, if you are billed on the 15th of each month and you cancel on the 3rd, you keep your access until the 14th. On the 15th, Jrny will not charge you. You lose access at 11:59 pm on the last day of your billing cycle.

If you have a free trial bundled with equipment, the same rule applies: the trial cancellation takes effect at the end of the trial period, not immediately. Stopee recommends you log in 2-3 days before your cancellation date takes effect to verify that the subscription icon no longer shows as "active" or "renewing."

After your access ends, Jrny does not clearly explain what happens to your data. You will not have access to your workout history or saved preferences immediately, but the company has not published how long they retain this information. If you want your data deleted, send a separate request to Jrny's support email citing the PDPA and ask for confirmation that your personal data has been removed from their systems.

Refunds and what you can reclaim in malaysia

Refunds depend on how recently you subscribed and whether you have used the service significantly. Under the Consumer Protection Act 1999, if you cancel within 14 days of your initial purchase and have not used the service, you are entitled to a full refund with no questions asked.

After the 14-day window, refunds are at Jrny's discretion. Most fitness platforms do not refund unused portions of monthly subscriptions, but they may refund an annual payment if you cancel early, depending on their policy. Stopee recommends you ask Jrny directly in writing: "What is your refund policy for annual subscriptions cancelled before the renewal date?"

If you were charged after cancelling, or if Jrny refuses to honour your cancellation, you can dispute the charge with your bank or card issuer. Contact your bank's dispute department and provide screenshots of your cancellation confirmation. Your bank can reverse unauthorised charges within 90 days (often longer, depending on your bank's policy).

Pricing breakdown and when to cancel to save money

Understanding Jrny's pricing helps you decide whether to cancel now or at renewal. All prices are in USD and converted to approximate MYR at 1 USD equals RM4.72, so actual charges vary.

If you are on an annual plan and only want to cancel because you found a cheaper alternative, compare costs carefully. An annual Jrny All-Access at RM703 per year is roughly RM58.50 per month. If you cancel mid-year, you lose the saving you locked in at the annual rate.

However, if you are not using the service, every month you delay cancellation costs you between RM57 and RM94. Cancel immediately if you have not logged in for 30 days or more.

Common mistakes people make when cancelling Jrny

Cancelling a subscription sounds simple, but real friction exists at every step, and you are not alone in getting tripped up. Here are the traps Stopee sees most often.

Mistake 1: cancelling in the wrong place

You subscribed through Apple but cancelled through the Jrny website. Your account shows as cancelled, but Apple still charges you because the payment method lives there. This wastes weeks of back-and-forth emails trying to prove you cancelled. Always cancel where you subscribed.

Mistake 2: confusing cancellation with data deletion

You cancelled your subscription and assumed your workout history and profile are gone. They are not. Jrny may keep your data for months or years. If privacy matters to you, send a separate deletion request via email citing the PDPA after your cancellation is confirmed.

Mistake 3: not saving proof

The cancellation page says "your membership has been cancelled" but you close the browser without taking a screenshot. Three weeks later, Jrny charges you again, and now you have no evidence you cancelled. Take screenshots at three points: your billing page before cancelling, the final confirmation screen, and the confirmation email.

Mistake 4: cancelling during a free trial and getting auto-charged

You activated a 60-day free trial bundled with equipment but did not cancel before the trial ended. Jrny auto-activated the paid subscription at the end of the trial, and now you are charged monthly. Cancel the free trial at least 7 days before it expires, not after.

Mistake 5: assuming immediate access loss

You cancelled on the 10th of the month and expected to lose access immediately. You did not lose access until the end of your billing cycle on the 30th. You then tried to sign up again thinking you had to pay for two months. You did not. Know your billing cycle before you cancel.

Before you cancel: a checklist to protect yourself

Use this checklist to ensure your cancellation sticks and you have proof if Jrny charges you again. Stopee recommends you complete every item before you press the cancel button.

1. Log into your Jrny account and navigate to your billing or subscription page.
2. Note your renewal date, plan name, and the amount charged (in USD and RM equivalent).
3. Take a screenshot of your current plan page.
4. Identify where you subscribed (website, Apple App Store, or Google Play).
5. Open the correct cancellation page for that channel.
6. Save any workout history, profile data, or training notes you want to keep (Jrny does not guarantee retention after cancellation).
7. Click cancel and take a screenshot of the confirmation page.
8. Wait for a confirmation email and save it.
9. Log out and log back in 24 hours later to verify the subscription no longer shows as active or renewing.
10. Set a calendar reminder for 3 days after your cancellation date to check that no charge appears on your card.
11. If you were on a trial, verify the trial end date was also cancelled.

Why users cancel Jrny most often

Understanding why people leave helps you decide whether cancellation is right for you. Stopee has reviewed feedback from Malaysian users, and the most common reasons are:

• Lack of use: Users signed up with good intentions but completed fewer than 5 workouts per month.
• Unexpected charges: Currency fluctuations or annual renewals surprised them because they thought they had cancelled.
• Equipment tied to subscription: Users bought a treadmill or other Jrny-compatible device but do not want the ongoing subscription cost.
• Better alternatives: Users found a cheaper or more locally relevant fitness app.
• Trial period confusion: Users forgot a free trial was active and got charged unexpectedly when it ended.

If your reason is lack of use but you liked the workouts, consider pausing your membership instead of cancelling, if Jrny offers that option (check with customer service). If your reason is cost, ask Jrny for a discount before you cancel; sometimes they offer a reduced rate to keep you.

How stopee can help you cancel with confidence

Cancelling a subscription should not feel like you are fighting the company. Stopee has helped thousands of consumers cancel their memberships across dozens of services in Malaysia, and we know every trick companies use to make cancellation hard. Our guides, checklists, and escalation templates mean you cancel on your terms, not theirs.

If Jrny refuses your cancellation, ignores your request, or charges you after you have cancelled, Stopee can guide you through disputes with your bank, complaints to the MDTCA, and recovery of your money. Visit Stopee.com to access cancellation guides for every major subscription service in Malaysia, plus templates for complaint letters and chargeback evidence. Stopee is your consumer advocate when companies make cancellation harder than it should be.

Contact details for johnson fitness (M) sdn bhd

If you need to escalate your cancellation request or lodge a formal complaint, use this contact information:

Johnson Fitness (M) Sdn Bhd
Subang Jaya, Selangor, Malaysia
Website: Jrny.com
Customer Service: Jrny Customer Service Page

If Jrny does not respond to your cancellation request within 7 business days, or if charges continue after you have cancelled, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) in Malaysia. Provide Jrny with one formal written cancellation request via email before escalating. Keep copies of everything: your request, their response (or lack thereof), and all bank statements showing charges.

Cancelling Jrny is a right, not a privilege. You control your money and your data. Follow the steps in this guide, keep your proof, and remember that Stopee has helped thousands of consumers cancel subscriptions that companies were determined to keep charging. You can do this.