Manage Lasting

How to cancel Lasting in malaysia without hidden charges

What Lasting is and why you might want to cancel

Lasting is a subscription app designed to help couples strengthen their relationship through guided exercises, therapy sessions, and mental wellness content. If you signed up and now feel uncertain about what you are actually paying for, you are not alone-many users find themselves confused by the recurring charges that appear on their card statements each month.

Understanding what you are paying for

When you subscribe to Lasting, you are not buying a one-time class or course. Instead, you are purchasing ongoing access to the app's full library of guided sessions, relationship workshops, and personalised content. The subscription renews automatically every month, three months, or six months depending on which plan you chose at signup.

Malaysian users typically see pricing around RM122.99 per month, RM245.34 every three months, or RM368.91 every six months, though the exact amount depends on current exchange rates and your payment method. The app also offers a 7-day free trial, which means many users forget their trial end date and get charged without warning.

Here is the critical part: if you stop paying, your premium access ends when your current billing cycle closes. However, Lasting does not clearly publish its exact post-cancellation access rules, which creates confusion for Malaysian users trying to understand whether they keep content access after cancelling.

Why cancelling Lasting matters for malaysian users

Lasting does not maintain a physical office, local phone support, or a Malaysian billing department. All support goes through Talkspace (the parent company behind Lasting) via email at [email protected] and the help page at getlasting.com/help. This distance makes it harder to dispute charges or get urgent help if something goes wrong.

Pricing displayed in Malaysian ringgit is often converted from USD at variable exchange rates, so your actual charge may differ slightly from the listed price depending on when your card processes. If you want to stop paying, you need to act before your next renewal date-otherwise you will be locked into another billing cycle.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 gives you specific rights when cancelling digital subscriptions like Lasting.

What the consumer protection act 1999 protects you against

The Consumer Protection Act 1999 requires businesses to be transparent about charges, give you clear cancellation options, and refund you within a reasonable timeframe if you cancel during cooling-off periods or if they breach their terms. If Lasting continues billing you after you request cancellation, you have grounds to dispute the charge through your bank or card issuer.

Under this law, if Lasting fails to honour your cancellation request or charges you after you have explicitly cancelled, you can escalate to the Ministry of Domestic Trade and Cost of Living (MDTCC) for consumer complaints. Keep all evidence: your cancellation request, confirmation emails, screenshots of billing pages, and transaction records on your bank statement.

Using consumer law as your cancellation lever

If Lasting ignores your cancellation request or disputes it, reference the Consumer Protection Act 1999 in writing. Send an email to [email protected] stating that you are exercising your cancellation right under Malaysian consumer protection law and request written confirmation within 7 days. If they do not comply, you have the right to report them to the MDTCC and dispute the charge with your bank.

Stopee recommends keeping a clear paper trail: screenshot your cancellation confirmation, save all emails, and note the exact date you requested to stop the subscription. If a charge appears after cancellation, your bank can reverse it based on unauthorised recurring billing-and you have consumer law on your side.

How Lasting billing actually works: app store vs. in-app subscriptions

One of the biggest reasons cancellations fail is that Lasting subscriptions can be managed in two different places, and many users cancel in the wrong one.

Where your Lasting subscription actually lives

When you signed up for Lasting, you likely did so through one of three paths: directly in the Lasting app itself, through Apple App Store (if you use iOS), or through Google Play (if you use Android). Your subscription renewal happens wherever you started-not necessarily inside the app itself.

If you downloaded Lasting from the App Store, Apple handles your billing and renewal-not Lasting. If you signed up through Google Play, Google manages your subscription. Only if you signed up directly through the Lasting website does the company handle your billing directly. Many users cancel in the app but forget to cancel in the actual payment system, and the charges keep going through.

Pro tip: Check your payment method records immediately. Open your email and search for receipts from "Lasting," "Talkspace," "Apple," or "Google Play." Whichever company appears in your receipt is where you actually need to cancel.

Why deleting the app does not cancel your subscription

Deleting the Lasting app from your phone does absolutely nothing to stop your subscription. The subscription lives in your account-not on your device. You can delete and reinstall the app as many times as you want, but if you do not actively cancel the recurring billing, you will keep getting charged every month.

Step-by-step cancellation guide for malaysian users

Use this process to cancel Lasting reliably, whether your subscription is managed by Apple, Google, or Lasting itself.

Before you cancel: evidence gathering

Take three screenshots right now, before you press any cancel button. You need proof of what you are cancelling and when.

1. Screenshot your current active plan inside the app (showing the plan name and next billing date)
   • Open Lasting and go to Account or Settings
   • Find the Subscription or Billing section
   • Capture the screen showing your current plan and renewal date
2. Screenshot your most recent receipt or transaction
   • Search your email for the last Lasting, Talkspace, Apple, or Google Play receipt
   • Screenshot the amount charged and the date
3. Note the email address linked to your Lasting account
   • This is the email you used to sign up or the one that receives billing confirmations

These screenshots are your insurance. If a charge appears after you cancel, you have proof of when you cancelled and what your plan was.

Cancelling through the Lasting app or website

If you signed up directly with Lasting (not through an app store), you cancel directly through their platform.

1. Open the Lasting app or visit getlasting.com on your browser
2. Sign in with the email and password you used at signup
3. Navigate to Account, Settings, or Profile (exact label varies)
   • Look for Subscription, Billing, or Plan Management
4. Select your active plan and look for a Cancel, Turn Off Renewal, or Downgrade option
   • If you do not see a self-service cancel button, note this-you may need to email support
5. Confirm the cancellation
   • You should see a confirmation message on screen and receive a confirmation email within 24 hours
   • Screenshot this confirmation and save the email
6. Verify the cancellation took effect
   • Wait 5 minutes, then refresh your browser or restart the app
   • Your plan should now show as "Cancelled" or "Active until [date]"

Warning: Some versions of Lasting make the cancel button deliberately hard to find. If you cannot locate it within two minutes of looking, move to the email support option below rather than spending time searching.

Cancelling through apple app store (iOS)

If you use an iPhone or iPad and subscribed through the App Store, cancel here instead of inside Lasting.

1. Open the Apple App Store app on your iOS device
2. Tap your profile picture in the top right corner
3. Select Subscriptions
4. Find Lasting in the list
   • If you do not see it, scroll down-active subscriptions are listed at the top; cancelled ones may be below
5. Tap Lasting and then Edit Subscription
6. Select Cancel Subscription
   • The app will ask you to confirm and may offer a discount to stay-ignore this
7. Confirm the cancellation
   • You will see a message saying when your access ends
   • Screenshot this message and note the exact date

Pro tip: Apple sends a confirmation email to your account email. Find this email and save it-this is your proof that you cancelled on a specific date through Apple.

Cancelling through google play (Android)

If you use an Android phone and subscribed through Google Play, this is where you manage your Lasting subscription.

1. Open the Google Play Store app on your Android device
2. Tap your profile picture in the top right corner
3. Select Manage subscriptions
4. Tap Lasting
5. Select Cancel subscription
   • Google will ask you to confirm and may offer a discount or refund-read carefully
6. Confirm the cancellation
   • You will see the exact date when your subscription ends
   • Screenshot this confirmation

Google also sends a confirmation email. Save this email as proof of cancellation.

Cancelling by email if the app route fails

If you cannot find a cancel button in the app or on the website, or if you want a formal written record, email support directly.

1. Send an email to [email protected] with the subject line: "Cancellation Request - Lasting Subscription"
2. Include in the email:
   • Your full name
   • The email address linked to your Lasting account
   • Your current plan name and monthly cost (e.g., RM122.99/month)
   • The date you want the cancellation to take effect (e.g., end of current billing cycle)
   • A clear statement: "I request immediate cancellation of my Lasting subscription effective [date]"
3. Keep a copy of the email you send (check your Sent folder)
   • This proves you requested cancellation and when
4. Wait for a response within 5-7 business days
   • They should send written confirmation that your subscription is cancelled
   • Screenshot this confirmation email

Warning: Talkspace support can be slow. If you email on a Friday, expect a response by Wednesday. If you do not receive confirmation within 7 days, follow up with a second email and mention the Consumer Protection Act 1999.

What happens after you cancel Lasting

Cancelling your subscription does not mean you lose access immediately-here is exactly what to expect.

Your access after cancellation

Once you cancel, you retain access to Lasting until the end of your current billing cycle. If you paid RM122.99 on the 15th of the month and you cancel on the 20th, you keep full access until the 14th of the following month. After that date, the app will either lock you out or downgrade you to a free (limited) version.

You will not be charged again after your current cycle ends. However, Lasting does not always clearly communicate this, so mark your calendar with the exact end date shown in your cancellation confirmation.

Checking that the cancellation stuck

Five days before your next scheduled renewal date, check your account again. You should see that the plan no longer shows as active or that the renewal date has changed to the date you cancelled. If the app still shows an active plan for the month ahead, your cancellation did not go through-contact support immediately using the email method above.

Additionally, monitor your bank statement or card app closely. No charge should appear on your next expected billing date. If one does, contact your bank immediately and dispute it as an unauthorised recurring charge.

Refunds and what you can claim back

Whether you get a refund after cancelling depends on when you cancel and why.

Refund eligibility and timing

If you cancel during a free trial period, you should receive a refund of any charges Apple or Google accidentally processed. If you cancel within 14 days of your first paid charge, you may be eligible for a refund under the Consumer Protection Act 1999, which gives Malaysian consumers a 14-day cooling-off period for distance purchases (which includes apps and online services).

If you cancel after 14 days, you will not receive a refund unless Lasting breaches its terms, fails to deliver the service as promised, or continues charging you after cancellation. In those cases, you have grounds to dispute the charge through your bank and escalate to the MDTCC.

How to request a refund

Email [email protected] with your refund request. Include the date of the charge you want refunded, your account email, and why you believe you are eligible (e.g., within 14-day cooling-off period, or charged after cancellation). Keep the email brief and factual.

Talkspace typically processes refunds within 7-14 business days. If they reject your request, you can dispute the charge directly with your bank or card issuer, citing the Consumer Protection Act 1999 and your proof of cancellation.

Pricing and plan comparison for malaysian users

Understanding what Lasting actually costs helps you decide whether to cancel or keep paying.

If you are on the 6-month plan (RM368.91), you save RM88 per year compared to paying monthly. However, if you decide to cancel partway through, you typically do not get a pro-rata refund. Factor this in when choosing your plan.

Common cancellation mistakes and how to avoid them

Even with the best intentions, users make predictable mistakes that delay or fail their cancellations. Here is what goes wrong and how to stay safe.

The mistakes that keep you subscribed (when you think you cancelled)

The frustration of believing you cancelled only to discover charges appearing on your card is real. It happens because the cancellation process is fragmented across multiple platforms, and one misstep invalidates the whole action.

The most common error is cancelling in the app when your subscription actually belongs to Apple or Google. You delete the payment method from the app, restart it, and assume you are done-but your subscription never stops because you cancelled in the wrong place. A second mistake is waiting for a refund that does not come because you cancelled outside the 14-day cooling-off window. A third is failing to save confirmation emails, then having no proof when a dispute arises.

• Mistake 1: Cancelling inside the Lasting app when your subscription is linked to Apple App Store or Google Play. Stopee recommends checking your payment method first-whichever company appears in your receipt is where you must cancel.
• Mistake 2: Deleting the app and thinking your subscription is cancelled. The subscription lives in your account, not your phone. Reinstalling the app does not resurrect a cancelled subscription, but deleting it does not kill an active one.
• Mistake 3: Not saving cancellation confirmation emails or screenshots. If you later dispute a charge with your bank, you need proof of when and where you cancelled. Without it, your bank may rule against you.
• Mistake 4: Cancelling but not checking the renewal date in your confirmation. Your plan may be set to renew on the 15th of next month, but you assume it ends today. Mark the exact end date in your phone calendar.
• Mistake 5: Emailing support but not waiting for a response before checking your account. Support can take 5-7 days. If you check after 2 days and see the plan still active, you panic and email again-but this creates duplicate requests and confusion.

How stopee helps you cancel confidently

Stopee exists to help you navigate these exact traps. Our guides walk through every platform's cancellation process step-by-step, flag the confusing parts, and give you the exact email addresses and consumer law citations you need if a company resists your cancellation.

Cancellation checklist for Lasting

Use this checklist right now to ensure your cancellation goes through smoothly.

1. Take three screenshots: your active plan, your last receipt, and the renewal date
2. Find which platform handles your billing: Lasting app, Apple App Store, or Google Play
3. Open that platform and navigate to your subscription settings
4. Select Cancel or Turn Off Renewal
5. Confirm the cancellation and screenshot the confirmation message
6. Save any confirmation email you receive to a folder labelled "Lasting Cancellation"
7. Mark the end date of your access in your calendar (you can still use the app until then)
8. Five days before that end date, check your account again-the plan should no longer show as active
9. Check your bank statement on your next scheduled billing date-no charge should appear
10. If a charge does appear, dispute it with your bank and reference your cancellation confirmation

Why users actually cancel Lasting

Understanding why people cancel helps you decide if cancellation is right for you.

Reasons to keep Lasting versus reasons to cancel

Contact and escalation information for malaysian users

If Lasting refuses to cancel your subscription or continues charging you, here is where to escalate.

Direct support channels

For cancellation inquiries and disputes, contact Talkspace support at [email protected]. This is the only publicly listed email support address for Lasting in Malaysia. There is no published phone number or local office address.

If email support does not resolve your issue within 7 days, you can escalate to Malaysia's consumer protection authority.

Consumer authority escalation

The Ministry of Domestic Trade and Cost of Living (MDTCC) handles consumer complaints about unfair billing practices, refusal to honour cancellations, and breaches of the Consumer Protection Act 1999. You can file a complaint at their consumer claims portal or contact them at 1-800-80-2020 (toll-free in Malaysia).

When you escalate, provide your account email, screenshots of your cancellation request and confirmation, copies of all support emails, your bank statements showing the charges, and a clear summary of the issue. Stopee advises keeping everything in one folder for easy reference.

Bank dispute process

If Lasting charges you after you cancel, contact your bank immediately. Most Malaysian banks allow you to dispute recurring charges within 90-180 days. Provide your bank with your cancellation confirmation and proof of the unauthorised charge. Your bank will reverse the charge and may investigate Lasting on your behalf.

Final thoughts: you are in control of your subscription

Cancelling Lasting is straightforward once you know which platform handles your billing and where to find the cancel button. The real challenge is remembering to do it before your next renewal date, and following through on whichever platform actually processes your payment.

Use the screenshots and checklist above to lock in your cancellation. Keep your confirmation emails. Mark your calendar. And if a charge appears after you cancel, dispute it immediately-you have consumer protection law on your side.

Stopee has helped thousands of Malaysian consumers cancel unwanted subscriptions, avoid hidden charges, and reclaim their money. Whether you are cancelling Lasting because you found a better service, your relationship situation changed, or the cost no longer fits your budget, we are here to make sure the process is clear, fast, and actually works. Follow the steps above, reference this guide if support pushes back, and remember: you have the right to cancel, and businesses must honour that right under Malaysian law.