Manage Mypersonality

How to cancel Mypersonality in malaysia and stop the recurring charges

What Mypersonality is and why malaysians sign up

Mypersonality is an online personality assessment platform that operates on a subscription model with automatic renewal. The service is owned by Character Types LLC, a United States company based in Los Angeles, and governed by United States law.

The subscription structure and pricing in malaysia

When you sign up to Mypersonality, the service offers a 7-day trial at $1.99 (approximately RM9.40), which feels like a low-cost entry point. After the trial ends, the subscription automatically renews every two months at $39.95 (approximately RM188.56) unless you actively cancel before the next billing date. For Malaysian users paying in ringgit, this recurring charge can surprise you if you did not realise you were entering a subscription contract rather than making a one-off purchase.

The service includes access to more than 40 specialised personality tests, personalised training tools, and email or phone support. Many users discover the value only after being charged, or they realise they no longer need ongoing access once they have completed their assessment.

How Mypersonality operates in malaysia

Mypersonality does not have a Malaysia-specific office or local cancellation process. All support is routed through the United States parent company, Character Types LLC. You must contact support by email at [email protected] or by phone at 855-342-8558 (this is a United States number, so international call charges may apply from Malaysia). There is no live chat option, and no dedicated Malaysia support team exists.

Because Mypersonality is a United States-based service, the terms and conditions are written in English and governed by United States law, unless you cancel the contract. As a Malaysian consumer, you are still protected under your own consumer rights, which we will cover later in this guide.

Your consumer rights when cancelling Mypersonality

Protection under the consumer protection act 1999

As a Malaysian consumer, you are protected by the Consumer Protection Act 1999 (CPA), which covers unfair contract terms, misleading representations, and your right to cancel certain agreements within a cooling-off period. Even though Mypersonality is a foreign company, Malaysian law applies to contracts made with you if you are a Malaysian consumer.

The CPA grants you a 14-day cooling-off period to cancel distance contracts (contracts made without face-to-face negotiation, such as online purchases). If you signed up to Mypersonality online without visiting a physical location, you have the right to cancel within 14 days from the date of purchase and receive a refund, provided the service has not been fully delivered. For a 7-day trial, this means you have 14 days from sign-up to change your mind.

When refunds become harder to claim

If you let the trial expire and allow the recurring charge to be processed, your cooling-off period may have passed. However, you still retain the right to cancel the ongoing subscription. The key difference is that once a service has been delivered (such as access to tests over several weeks), claiming a refund becomes a dispute rather than an automatic right. Stopee recommends keeping all receipts and billing statements as evidence if you need to escalate a refund dispute.

If Mypersonality refuses to cancel your subscription or disputes a refund claim, you can escalate the matter to the Malaysian Communications and Multimedia Content Forum (CFM) or file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKP). These are the appropriate consumer protection authorities in Malaysia that can investigate unfair practices by foreign companies serving Malaysian customers.

Methods to cancel Mypersonality

The only verified cancellation route in malaysia

Mypersonality does not offer a self-service cancellation button in your account dashboard. You cannot cancel through the website. The only way to cancel is to contact the support team directly by email or phone.

This is a common dark pattern used by subscription services: making sign-up simple and cancellation deliberately harder. Stopee flagged this design choice because it frustrates consumers and sometimes results in unwanted charges. You will need to be proactive and patient when you reach out to support.

Contact details for malaysian users

You have two contact options:

• Email: [email protected]
• Phone: 855-342-8558 (United States number; international rates apply)

The support team does not advertise specific response times, but based on user reports, email responses can take 3 to 7 business days. If you are calling from Malaysia, note that 855 is a United States toll-free prefix, but your phone carrier will charge you as an international call. Consider using a VoIP service or internet call option to reduce costs.

How to cancel Mypersonality step by step

Gather your account details before contacting support

Before you send a cancellation email or make a phone call, collect evidence and key information about your subscription. This makes the cancellation faster and prevents the support team from claiming they cannot find your account.

1. Log in to your Mypersonality account and take a screenshot of your subscription status page. Note the exact next billing date.
   • Look for the section labeled "Subscription", "Billing", or "Plan"
   • Record the plan name (e.g., "Starter" or "Premium")
   • Save the current renewal date shown on the screen
2. Locate your original receipt or billing confirmation email from when you signed up. Check your email inbox and spam folder for messages from [email protected] or from your payment processor.
   • Save the subject line and date of the receipt
   • Note the transaction ID or order number if visible
3. Check your bank or credit card statement for the Mypersonality charge. Note the date it appeared and the amount in both USD and MYR.
   • Screenshot the transaction for your records
   • Note the last four digits of the card used
4. Write down the email address or phone number associated with your Mypersonality account. This must match the account you want to cancel.
   • Check any previous emails from Mypersonality to see which address they used to contact you

How to cancel by email

Email is the easiest method because you have a written record of your cancellation request, which Stopee recommends for protection.

1. Open your email client and compose a new message to [email protected].
2. Write a clear subject line. For example: "Request to cancel my subscription (Account: [your email address], Next billing date: [date])". This helps the support team quickly find your account.
3. In the body of the email, include these details:
   • Your full name as it appears on your Mypersonality account
   • The email address linked to your account
   • The date you signed up
   • Your current plan name and next billing date
   • A clear statement: "I request to cancel my subscription effective immediately. Please confirm cancellation in writing and confirm that no further charges will be processed."
   • Mention that you are a Malaysian consumer and your cancellation is covered under the Consumer Protection Act 1999, cooling-off period
4. Do not apologise or over-explain. Keep the email professional and direct.
5. Send the email and immediately save a copy to a dedicated folder on your computer. Do not delete it.
6. Wait for a response. Mypersonality support typically replies within 3 to 7 business days. Warning: Some users report delays of up to two weeks. Check your spam folder regularly in case the reply lands there.
7. When support replies, they should provide written confirmation that your subscription has been cancelled. The confirmation must state the cancellation date and confirm that no future charges will be applied. Save this email as your proof of cancellation.

How to cancel by phone

If you prefer to speak to someone directly or if email support is not responding, you can call the Mypersonality support team.

1. Note the phone number: 855-342-8558. This is a United States toll-free number, but calling from Malaysia will incur international charges. Pro tip: Use Skype, Google Voice, or a similar VoIP service to reduce the call cost, or call during off-peak hours to minimise charges.
2. Have all your account details written down before you dial:
   • Your full name
   • Email address on file
   • Account creation date
   • Current plan and next billing date
   • Last four digits of your payment card
3. Call during United States business hours. Mypersonality is based in Los Angeles, so calculate the time difference. Malaysia is UTC+8, and Los Angeles is UTC-8 during Pacific Standard Time (12 to 16 hours behind). Call between 8 AM and 5 PM Los Angeles time for the best chance of reaching a live agent.
4. When the agent answers, clearly state: "I want to cancel my Mypersonality subscription effective immediately."
5. Provide your account details when asked. The agent will look up your subscription in their system.
6. Ask the agent to confirm the cancellation date and promise that no further charges will be applied. Request that they send a cancellation confirmation email to you as written proof.
7. After the call, follow up with an email to [email protected] summarising what you discussed on the phone and asking for written confirmation. This creates a paper trail if you need to dispute a charge later.

What to expect after your cancellation request

Timing and final charges

Once you submit your cancellation request (by email or phone), the support team will process it, but the timing matters. If your next billing date is in the next 24 to 48 hours, Mypersonality may still charge you because the payment process is already underway. This is not necessarily the company's fault; it depends on when your payment processor (such as your bank or credit card company) processes the transaction.

Pro tip: If you are charged after submitting your cancellation, do not panic. Contact support again immediately with proof of your cancellation request and ask for a refund. Most companies will refund the charge if you can show that you cancelled before the billing date officially arrived.

Check your bank or credit card statement 5 to 7 days after your cancellation request. If no charge appears and the date when the next charge would have been processed passes without a transaction, your cancellation is complete and working.

Confirmation you should receive

Stopee recommends that you keep a checklist of what the support team should confirm to you in writing:

• Your subscription has been cancelled as of [specific date]
• Your account access will remain until [date], typically the day before the next billing date was scheduled
• No further charges will be applied to your payment method
• If you have unused paid time, whether a refund or account credit will be issued (depending on their policy)
• Your customer reference number or cancellation confirmation code

If the email you receive from support does not include at least the first two items, reply and ask for clarity. You need written proof that the cancellation has been processed.

Refunds and what to claim under malaysian law

Your right to a refund within 14 days

Under the Consumer Protection Act 1999, if you cancel your Mypersonality subscription within 14 days of purchase (the cooling-off period), you are entitled to a refund of all amounts paid, including the trial fee. This applies even if you used the service during those 14 days, as long as you did not fully consume or benefit from the full subscription term.

To claim this refund, include the cooling-off period information in your cancellation email. Write: "I am cancelling within the 14-day cooling-off period as provided under the Consumer Protection Act 1999 and request a full refund of RM[amount]."

Refunds after the cooling-off period

If you cancel after 14 days have passed, Mypersonality is not legally required to refund charges that have already been processed. However, you still have the right to cancel the ongoing subscription to prevent future charges. If the company charged you in error (such as charging you twice in one month or charging you after you already cancelled), you may dispute those charges through your bank or credit card company.

Stopee advises that if you believe you were charged unfairly or if the company misrepresented the terms, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs or the Communications and Multimedia Content Forum. These authorities can investigate and may order a refund.

How to dispute a charge with your bank

If Mypersonality refuses to cancel or refund your money, you have the right to dispute the charge directly with your bank or credit card company (called a "chargeback" or "charge dispute").

1. Contact your bank or credit card company by phone or through their online banking portal.
2. Report the transaction as unauthorised or request a chargeback for "subscription dispute" or "failure to cancel".
3. Provide your bank with:
   • The transaction reference and date
   • Screenshots of your cancellation request email or confirmation of your phone call
   • The email address you used to contact Mypersonality support
   • The amount charged in both USD and MYR
4. Your bank will investigate and typically issue a temporary refund within 5 to 10 business days while they review the dispute. If your dispute is upheld, the refund becomes permanent.
5. Warning: Using a chargeback is a last resort because it may result in Mypersonality closing your account and reporting the dispute to credit agencies. Only do this after you have exhausted direct contact with the company.

Common mistakes to avoid when cancelling Mypersonality

Cancelling a subscription can feel stressful, especially when you are dealing with a foreign company and worried about future charges. Here are the pitfalls Stopee has seen consumers trip over.

Mistake 1: assuming deletion means cancellation

If you delete the Mypersonality app from your phone or log out of your account, the subscription continues and you will still be charged. Deleting the app has no effect on your billing. You must explicitly cancel the subscription through the support team; no other action counts.

Mistake 2: not confirming the cancellation in writing

If you call to cancel, the support agent may say "your subscription is cancelled" verbally, but without a written confirmation email, you have no proof. If Mypersonality charges you again and claims you never cancelled, you will struggle to prove otherwise. Always request and save written confirmation.

Mistake 3: cancelling too close to the billing date

If your next billing date is tomorrow and you cancel today, the charge may still go through because the payment is already queued in your bank's system. The safest approach is to cancel at least 3 to 5 days before your renewal date. If you miss this window and are charged, immediately contact support and your bank to request a refund.

Mistake 4: not monitoring your account after cancellation

Cancel does not mean forgotten. Check your bank statement 5 to 7 days later to confirm no charge appeared. If you see a Mypersonality charge after your cancellation date, it is either a delayed processing of a previous charge (refundable) or a failure to cancel (also refundable). Contact support immediately with your cancellation confirmation and the unexpected charge.

Mistake 5: losing patience and giving up

If Mypersonality support does not respond to your first email within 7 days, do not assume they are ignoring you. Send a follow-up email with the subject line "Follow-up: Cancellation request from [date]" and include your original email in the thread. If you still receive no response after 14 days, escalate to the Ministry of Domestic Trade and Consumer Affairs with copies of all your attempts to contact the company.

Pricing table for Mypersonality in malaysia

Exchange rate note: Prices in MYR are calculated at 1 USD = 4.72 MYR and are approximate. Your credit card company may charge a slightly different amount based on their own exchange rate on the day the charge is processed.

Checklist for cancelling Mypersonality

Use this checklist to stay organised and ensure you do not miss any steps:

• I have logged into my Mypersonality account and noted my next billing date
• I have taken a screenshot of my subscription page showing the plan name and renewal date
• I have found my original receipt or confirmation email from sign-up
• I have recorded the last four digits of my payment card
• I have decided whether to cancel by email ([email protected]) or phone (855-342-8558)
• I have drafted my cancellation email or prepared my talking points for the phone call
• I have sent my cancellation request and saved a copy of the email or noted the date and time of the call
• I have received written confirmation of my cancellation from the support team
• I have checked my bank or credit card statement 5 to 7 days later to confirm no charge appeared
• I have kept all cancellation confirmations and receipts in a safe folder
• If charged after cancellation, I have contacted support immediately or disputed the charge with my bank

Alternatives to Mypersonality if you want a free or cheaper option

Similar services you can try instead

If you are cancelling Mypersonality because of the recurring cost, consider these alternatives that offer free or lower-cost personality assessments.

If cost is your main reason for cancelling, 16personalities is your fastest switch. It offers a comprehensive personality assessment in the same family (MBTI-based) as Mypersonality, with zero cost and no subscription trap. Stopee recommends it as the best free alternative for Malaysian users who simply want to complete their assessment without recurring charges.

How to contact Mypersonality and escalation paths

Direct contact information

To cancel your subscription or dispute a charge, use these official contact methods.

• Email: [email protected]
• Phone: 855-342-8558 (United States toll-free, international charges apply from Malaysia)
• Mailing address: Character Types LLC, Los Angeles, United States (no Malaysia office)

Pro tip: If Mypersonality is unresponsive, do not waste more than two weeks trying to reach them. Escalate immediately to the authorities listed below.

Escalation contacts in malaysia

If Mypersonality does not cancel your subscription, ignores your refund request, or continues to charge you after cancellation, you have the right to escalate your complaint to Malaysian consumer protection authorities.

• Ministry of Domestic Trade and Consumer Affairs (KPDNKP): Handles complaints about unfair contract terms and failure to honour consumer rights. File a complaint online at www.kpdnkp.gov.my or call their hotline for guidance.
• Communications and Multimedia Content Forum (CFM): If the dispute involves online services or digital content, you can file a complaint with CFM. Visit www.cfm.org.my for the process.
• Your bank or credit card company: If you believe you were charged without authorisation, dispute the transaction directly with your bank. This is often faster than waiting for the merchant to respond.

When you escalate, provide these documents:

• Copies of all emails you sent to Mypersonality support
• Proof of when you sent each email and when (if at all) you received a response
• Screenshots of your Mypersonality account showing the subscription
• Bank or credit card statements showing the charges
• Your cancellation request and any responses you received

Final summary and your next step

Cancelling Mypersonality requires patience because the company does not offer self-service cancellation. You must contact support directly by email at [email protected] or by phone at 855-342-8558, and you must request written confirmation of your cancellation. Keep all receipts, screenshots, and confirmation emails as proof.

As a Malaysian consumer, you are protected by the Consumer Protection Act 1999, which gives you a 14-day cooling-off period to cancel and request a refund. If you cancel after 14 days, you can still stop future charges, but refunding past charges becomes a dispute that may require escalation to the Ministry of Domestic Trade and Consumer Affairs.

The most common mistake users make is assuming that deleting the app or logging out is enough. It is not. You must formally notify Mypersonality in writing before your next billing date to avoid being charged again. Monitor your bank statement 5 to 7 days after your cancellation request to confirm the charge did not go through.

If Mypersonality refuses to cancel or continues to charge you after cancellation, dispute the charge with your bank immediately. Your bank can reverse the transaction while they investigate, and they are often faster than waiting for merchant support.

Stopee has helped thousands of consumers cancel subscriptions just like this one. Our guides cover the exact steps, the consumer law that protects you, and the escalation contacts you need if a company refuses to cooperate. Visit Stopee today to explore more cancellation guides, learn your rights under Malaysian law, and take control of your subscriptions. Stopee is your partner in fighting subscription traps and reclaiming your money.