Manage Alder Security

How to cancel Alder Security in malaysia and stop being charged

What Alder Security is and why you might want to cancel

Alder Security is a United States-based home security company that sells monitored alarm systems, sensors, and cameras on a subscription model. The business operates from Orem, Utah, and charges monthly fees for continuous professional monitoring and app access to your security setup.

For you as a Malaysian customer, this matters because Alder Security is not a local Malaysian provider. You are paying in a foreign currency, support is limited to English, and there is no physical office here to visit if you need help. If you have decided to cancel, you need to act quickly and follow the right steps to avoid unwanted charges.

At Stopee, we help thousands of consumers understand their rights when cancelling foreign subscriptions. This guide will walk you through every step to cancel Alder Security, protect your refund, and understand what Malaysian consumer law allows you to recover.

Alder Security pricing and what you are paying for

Alder Security charges between RM189 and RM283 per month (approximately USD 40-60) for monitored home security services. You are not just paying for hardware; you are paying for 24/7 professional monitoring, mobile app access, real-time alerts, and customer support.

That distinction is important because cancelling the subscription does not mean your physical devices stop working. It means your home no longer receives professional monitoring, and your account access will be cut off. If your main goal is to stop monthly charges immediately, you must cancel through the correct billing channel before your next renewal date.

Common reasons malaysian customers cancel Alder Security

You might want to cancel Alder Security for several valid reasons. You could be switching to a local Malaysian security provider that offers better Bahasa Melayu support or integration with local emergency services. You might have moved house and no longer need the service. Or you may have discovered that the monthly cost is too high without any local technical support backup.

Whatever your reason, Stopee encourages you to act before your next billing cycle. Most cancellation problems happen when customers wait until after they have been charged again.

Your consumer rights under malaysian law

Consumer protection act 1999 and subscription cancellations

Malaysia's Consumer Protection Act 1999 gives you clear rights when cancelling a subscription service purchased from a foreign company. You have the right to cancel within 14 days of signing up without paying any penalty, provided you gave notice in writing before the cooling-off period ended.

If you are outside the 14-day window, you can still cancel at any time, but you may owe charges up to your next billing date. However, if Alder Security failed to provide clear cancellation instructions, failed to disclose the full cost including all fees, or charged you without your explicit consent, you have grounds for a full refund even after 14 days.

The Consumer Protection Act also requires foreign companies to respond to your cancellation request within 14 days. If Alder Security ignores your cancellation email or takes longer than 14 days to process it, document everything and escalate to the Ministry of Domestic Trade and Cost of Living (MDTCC), which enforces consumer protection in Malaysia.

Your right to dispute charges and recover money

If Alder Security continues to charge your card after you cancel, you have the right to dispute those charges with your bank or credit card issuer under the Consumer Protection Act. Malaysian banks typically reverse unauthorised subscription charges within 30 days if you report them as "unauthorised" or "service not rendered."

Keep all proof: your cancellation email, the company's response, bank statements showing the charges, and screenshots of your account. Stopee recommends saving these documents for at least 12 months after cancellation.

How to cancel Alder Security without mistakes

Check your account before you start cancelling

Before you press any cancellation button, log into your Alder Security account and record three pieces of information: your current plan name, your renewal date, and the exact amount charged in RM each month. Take screenshots of your account dashboard, your subscription page, and any invoice showing the charge amount and date.

Open your bank or credit card statement and save the exact figure charged to your card in MYR. Exchange rates and card fees sometimes make the amount different from the advertised USD price, and this exact figure will matter if you need to dispute a charge later.

Pro tip: If you signed up through an app store (Apple App Store or Google Play Store), your cancellation must go through that same app store, not through the Alder website. Check which method you used by looking at your bank statement and seeing whether the charge came from Alder directly or from "Apple" or "Google."

Cancel through the Alder Security website

If you subscribed directly through the Alder Security website, follow these steps to cancel your account.

1. Visit alder.com and click the login or account button at the top right of the page.
2. Enter your email address and password, then click "Sign In."
3. Once logged in, look for your account profile or settings menu. This is usually a gear icon or "Account" link in the top right corner.
4. Scroll down to find "Subscription," "Billing," or "Security Settings."
5. Click "Delete Account" or "Cancel Subscription." You may see a warning asking you to confirm. Click "Continue" or "Confirm Cancellation."
6. Take a screenshot of the confirmation message that appears on screen. This is your proof that you initiated cancellation.
7. Do not close the page until you see a final confirmation message.

Warning: Alder may ask you to enter your password again or answer a security question before allowing deletion. This is normal. Do not share your password with anyone except Alder's website directly.

After you submit your cancellation request, check your email (including spam and promotions folders) within 24 hours for a confirmation email from Alder. If you do not receive one, log back in immediately and check whether the account still exists. If it does, your cancellation did not go through and you must try again or contact support.

Cancel through apple app store (iOS)

If you subscribed to Alder Security through an iPhone or iPad, you must cancel through the Apple App Store, not through the Alder website.

1. Open the App Store app on your iPhone or iPad.
2. Tap the account icon at the top right (usually your profile picture).
3. Tap "Subscriptions."
4. Find "Alder Security" in your active subscriptions list and tap it.
5. Tap "Cancel Subscription."
6. Read the cancellation notice and tap "Confirm" to complete the cancellation.
7. Take a screenshot showing "Subscription Expires on [Date]" or "Cancelled." This is your proof.

Pro tip: Apple shows your cancellation date clearly on this screen. Your service continues until that date, then stops automatically. You will not be charged after that date.

Cancel through google play store (Android)

If you use an Android phone or tablet and subscribed through Google Play, follow these steps.

1. Open the Google Play Store app on your Android device.
2. Tap the menu icon (three horizontal lines) in the top left.
3. Tap "Paid subscriptions" or "Subscriptions."
4. Tap "Alder Security."
5. Tap "Cancel subscription."
6. Follow the on-screen prompts to confirm your cancellation.
7. Take a screenshot of the final confirmation page.

Google Play will show you the exact date your subscription ends. Your access stops on that date, and you will not be charged again.

Cancel by email if the website method fails

If you try to cancel through the Alder website or app and encounter an error, or if you do not receive a confirmation email within 24 hours, contact Alder Security directly by email.

Send an email to [email protected] with the subject line "Subscription Cancellation Request." Include the following information in the body:

• Your full name and email address associated with the account.
• Your account number (visible in your account dashboard).
• Your subscription plan name (for example, "Professional Monitoring Plan").
• Your current renewal date.
• A clear statement: "I request immediate cancellation of my Alder Security subscription effective today. Please confirm cancellation within 24 hours."
• The date you are sending the email.

Send this email from the same email address you used to create your Alder account. Keep a copy of the email you send and note the date and time you sent it. Alder's advertised support hours are Monday to Sunday, 5:00 am to 2:00 am MST (Malaysian Standard Time is MST+8, so this is a very wide window).

Warning: Do not expect an instant reply. Allow 48 hours for a response. If Alder does not reply to your cancellation email within 48 hours, send a follow-up email and copy in a note that you are escalating this to the Ministry of Domestic Trade and Cost of Living for non-compliance with Malaysian consumer law.

What happens after you cancel Alder Security

Timeline and access loss

Once you cancel, your access to the Alder app and online account will remain active until your current billing period ends. For example, if your renewal date is on 15th March and you cancel on 5th March, your monitoring service continues until 14th March at 11:59 pm. On 15th March, you will lose access to the app and your account will be disabled.

You will not be charged again after that date, provided you cancelled successfully. If you are charged again after your cancellation date, this is a billing error and you have the right to dispute it with your bank.

Your physical security devices (sensors, cameras, alarm box) remain in your home and will not be damaged or wiped. However, they will no longer send alerts to the Alder monitoring centre because your subscription is inactive. If you want to use them with another monitoring service, you may need to reset them or switch providers.

Refunds and what you can recover

Under the Consumer Protection Act 1999, Alder Security can charge you up to the end of your current billing period. This means you will not receive a refund for the remaining days in your current month, as you have already purchased that monitoring service.

However, you have the right to a refund if any of the following apply:

• Alder failed to provide transparent cancellation instructions before you purchased the subscription.
• Alder continued charging you after you successfully requested cancellation.
• You were charged without your explicit written consent.
• You cancelled within 14 days of your original purchase.

If any of these conditions apply, contact Alder by email with your evidence and request a full or partial refund. Stopee recommends requesting the refund in writing so you have proof of your claim.

Pricing table: Alder Security monthly costs

Note: Prices shown are estimates based on USD conversion at 1 USD = 4.72 MYR. Your actual charge in MYR may differ due to bank exchange rates and card fees. Always check your bank statement for the exact amount charged to your card.

Common mistakes when cancelling Alder Security

Why cancellation fails and how to avoid it

Cancelling a foreign subscription can feel frustrating, especially when you are not sure if your request went through. Here are the most common mistakes Malaysian customers make, and how you can avoid them.

Mistake 1: Cancelling through the wrong channel. If you subscribed through Apple App Store or Google Play, cancelling through the Alder website will not work. Your subscription remains active through the app store and you will be charged again. Always cancel through the same channel you used to sign up.

Mistake 2: Not taking screenshots. Without screenshots of your cancellation request, confirmation page, and account status, you have no proof you tried to cancel. If you are charged again and need to dispute the charge, your bank will ask for evidence that you cancelled. Screenshots are evidence.

Mistake 3: Cancelling too close to the renewal date. If your renewal date is tomorrow and you cancel today, the system may still process tomorrow's charge because the billing cycle has already begun. Cancel at least 5 business days before your renewal date to allow time for processing.

Mistake 4: Not following up if you do not receive a confirmation email. Many Malaysian customers assume silence means success. It does not. If you do not receive a confirmation email within 24 hours, log back in and check your account status. If the subscription is still active, contact support immediately.

Mistake 5: Accepting a partial refund offer without checking your rights. If Alder offers you a small refund or credit instead of acknowledging the cancellation, do not accept it without first understanding the Consumer Protection Act. You may be entitled to more.

What to do if Alder Security refuses to cancel or keeps charging you

Escalation steps if cancellation fails

If you have followed all the steps above and Alder Security still refuses to cancel, keeps charging you, or ignores your emails, you have legal recourse in Malaysia. Do not accept this as normal.

First, send one final email to Alder's customer service team. Use this template:

"I previously requested cancellation of my account on [date]. I have not received confirmation, and I have been charged again on [date]. I request immediate cancellation and a full refund of the unauthorised charge of RM[amount] under the Consumer Protection Act 1999. Please respond within 5 business days or I will escalate this matter to the Ministry of Domestic Trade and Cost of Living."

If Alder does not respond within 5 business days, escalate to the Ministry of Domestic Trade and Cost of Living. You can lodge a complaint through their official website or visit a local office. Malaysian consumer law requires foreign companies to respect cancellation requests, and the MDTCC can force Alder to comply.

At the same time, contact your bank or credit card issuer and report the charge as "unauthorised" or "service not rendered." Malaysian banks typically reverse such charges within 30 days. Your bank may ask for proof of cancellation, so provide your email chain, screenshots, and the MDTCC complaint reference number.

Stopee has helped thousands of consumers resolve exactly this kind of problem. You are not alone, and Malaysian law is on your side.

Checklist: before, during, and after cancellation

Should you keep or cancel Alder Security?

Reasons to keep Alder Security

You should keep Alder Security if you value continuous professional monitoring and your home is not yet protected by another system. The service does provide 24/7 alarm response, which is valuable for families in areas with slower local emergency response times. If your renewal date is more than 2 months away and you have not found a local alternative, keeping it short-term may be cheaper than paying cancellation fees (though Alder does not typically charge early termination fees).

Reasons to cancel Alder Security

You should cancel Alder Security if any of the following apply: you are moving house, you have found a local Malaysian security provider with Bahasa Melayu support, the monthly cost is unaffordable, you rarely use the app, or you have simply decided the service does not fit your lifestyle anymore. Most importantly, if Alder's customer service has been slow to respond or unhelpful, cancelling removes the frustration and gives you peace of mind.

Stopee encourages you to cancel if you are not using the service actively or if a local alternative would serve you better. Subscription services should improve your life, not drain your wallet out of habit.

Contact Alder Security in malaysia

How to reach Alder if you need support

Alder Security does not have a physical office in Malaysia. All support is handled from their United States headquarters in Utah. Here is how to contact them:

Warning: Calling the US number from Malaysia will incur international long-distance charges on your phone bill. Email is almost always faster and costs nothing.

Escalation point if Alder does not respond

If Alder fails to respond to your cancellation request within 14 days, or if you believe your consumer rights have been violated, lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCC) in Malaysia. The MDTCC enforces the Consumer Protection Act 1999 and can pressure foreign companies to comply with Malaysian law.

You can also escalate through your credit card issuer or bank if Alder continues to charge you after cancellation. Malaysian banks take unauthorised charges seriously and will reverse them upon request with supporting evidence.

Why stopee can help you cancel safely

Cancelling a foreign subscription feels overwhelming because the company is far away, the support is slow, and the law is unfamiliar. Stopee exists to make this process clear, quick, and fair. We have helped thousands of consumers cancel unwanted subscriptions across dozens of countries, including services like Alder Security that operate from outside Malaysia.

Our guides break down every step so you do not miss anything. We explain your consumer rights so you know exactly what Alder must do and what you can demand if they refuse. We provide templates and checklists so you have proof of everything you do. And we remind you that you have power here: Malaysian law protects you, your bank protects you, and consumer authorities protect you.

Cancel Alder Security with confidence. Use this guide, follow the steps, take your screenshots, and know that if anything goes wrong, you have legal recourse. Stopee has helped thousands of consumers cancel and recover unauthorised charges. You can too.

Start your cancellation today, and regain control of your subscriptions and your budget.