Manage Trade Coffee

How to cancel Trade Coffee and avoid mystery charges in malaysia

What is Trade Coffee and how it works

Trade Coffee is a subscription service that matches you with specialty roasted beans from independent U.S. roasters and delivers them to your door on a recurring schedule. You do not purchase individual bags; you commit to a subscription that auto-renews every month or on your chosen interval until you actively cancel it.

The subscription model explained

When you join Trade Coffee, you are paying for three things: the coffee beans themselves, international shipping to Malaysia, and a personalised curation service that matches your taste preferences to different roasters. The subscription renews automatically on your billing date each cycle. The terms state that "by ordering a Subscription, you agree to pay the applicable price and any other recurring charges upon each auto-renewal date, until you terminate your Subscription" according to their service agreement.

This is the crucial point: Trade Coffee does not charge you once and stop. It charges you repeatedly until you cancel. Many members in Malaysia do not realise this and are shocked by repeat charges on their credit card.

Important note for malaysian subscribers

As of early 2025, Trade Coffee does not officially service Malaysia through a local checkout or billing address option. This means if you are subscribed, you likely created your account while abroad, used a VPN, or received a gift subscription from an overseas contact. This also means you may face higher shipping costs, no local customer support in English (Malaysia), and unclear refund policies under Malaysian consumer law.

Stopee has received reports from Malaysian members who struggled to get refunds after cancellation because the company's support team was unclear about local consumer protection obligations. You have rights under Malaysian law regardless of where Trade Coffee is based; this guide will help you claim them.

Your consumer rights when cancelling Trade Coffee

What the consumer protection act 1999 says about subscriptions

Malaysia's Consumer Protection Act 1999 protects you even when you buy from overseas companies. The law requires that any subscription service must make cancellation easy and must refund unused charges within 30 days if you ask. Trade Coffee must also provide clear terms before you pay, and those terms must not contain hidden traps like automatic renewal without explicit consent.

In practice, this means you have the legal right to cancel without penalty, and you can demand a refund for any charges made after your cancellation date if the company continues to bill you. If Trade Coffee refuses, you can escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL) or file a complaint with the Federation of Malaysian Consumers Association (FMCA).

What to do if Trade Coffee keeps charging you after cancellation

If you cancel but still see charges on your card statement, do not panic. You have a clear legal remedy. Document every charge date and amount. Contact Trade Coffee's support team with a formal email titled "Cancellation Confirmation and Refund Request" and ask them to confirm your cancellation in writing and refund any post-cancellation charges within 14 days.

If they do not respond within 14 days, file a complaint with the MDTCCL or contact Stopee for guidance on escalation. Keep all screenshots, emails, and card statements. These documents prove the company continued billing after you cancelled, which is a violation of Malaysian consumer law.

How to cancel Trade Coffee step by step

Prepare before you cancel

The most common mistake is clicking cancel without taking screenshots or noting your billing date. This leaves you with no proof if the company continues to charge you. Before you do anything, gather the information below so you have a record.

1. Log into your Trade Coffee account on the website (tradecoffee.com)
   • If you do not remember your password, use the "Forgot Password" link to reset it
   • Use the same email address you signed up with
2. Navigate to the Subscriptions or Account Settings section
   • Look for a tab labeled "My Subscription", "Billing", or "Account"
   • Take a screenshot of the entire page, including the next billing date
3. Record the following information in a text file or notes app:
   • Your account email address
   • Your subscription start date
   • Your next scheduled billing date
   • The amount you are charged per cycle (in MYR equivalent or USD)
   • The last charge date that appeared on your card statement
4. Check your email for the most recent subscription confirmation or billing receipt
   • Forward this to yourself with a note about today's date
   • This serves as a backup record if you need to dispute a charge

Cancel through your Trade Coffee online account

The direct website method is the most reliable cancellation route because it creates an account-level record that Trade Coffee's system processes automatically. Here is how to do it.

1. Go to tradecoffee.com and log into your account
   • Use the email and password you set up when you subscribed
2. Find your subscription settings (usually under "Account", "Billing", or "Subscriptions")
   • On desktop, this is typically in the top-right menu or account dropdown
   • On mobile, look for a menu icon (three horizontal lines) at the bottom or top
3. Look for a button or link that says "Manage Subscription", "Edit Subscription", or "Cancel Subscription"
   • Warning: Do not click "Pause Subscription" if you see it - that pauses billing temporarily but does not cancel your account; you will be charged again when the pause ends
4. Click the cancel option and review the confirmation message
   • Trade Coffee may ask why you are cancelling; this is optional information
   • If they offer a discount to stay, you can ignore it and continue with the cancellation
5. Confirm the cancellation when prompted
   • The page should display a message like "Your subscription has been cancelled" or "Cancellation confirmed"
6. Take a final screenshot showing the cancellation confirmation
   • Save this image and the URL where it appeared

Pro tip: After you cancel through the website, send yourself a follow-up email with the subject line "Trade Coffee Cancellation Confirmation [Today's Date]" and paste the cancellation confirmation text into it. This creates a timestamped record in your email that is harder to dispute later.

If you subscribed through an app (iOS or android)

If you signed up for Trade Coffee through the Apple App Store or Google Play Store, you must cancel through the same app store, not the website. The subscription is tied to your app store account, and cancelling on the website alone will not stop charges.

1. On iPhone: Open the App Store app, tap your profile icon (top right), select "Subscriptions", find Trade Coffee, and tap "Cancel Subscription"
   • Confirm the cancellation when prompted
   • Take a screenshot of the confirmation screen
2. On Android: Open Google Play, tap your profile icon, select "Payments and subscriptions", tap "Subscriptions", find Trade Coffee, and tap "Cancel Subscription"
   • Confirm the cancellation when prompted
   • Take a screenshot of the confirmation screen
3. After cancelling on your app store, also log into tradecoffee.com and cancel your account there as well
   • This ensures both billing channels are closed
   • Double cancellation may seem redundant, but it prevents one channel from reopening charges

Warning: If you cancel on the website but not on your app store (or vice versa), the app store may continue to bill you because the two systems do not always communicate immediately. Always cancel on both platforms if you subscribed through an app.

Contact Trade Coffee support to confirm cancellation

After you cancel online, send a formal cancellation confirmation email to Trade Coffee's support team. This gives you written proof that you cancelled and makes it harder for the company to claim they never received a cancellation request.

1. Find Trade Coffee's support email address on their website (usually [email protected] or a "Contact Us" page)
   • Do not use a contact form if you can find an email address; email creates a permanent record
2. Compose an email with the subject line: "Cancellation Confirmation Request - [Your Account Email]"
   • Example: "Cancellation Confirmation Request - [email protected]"
3. In the email body, write:
   • "I cancelled my Trade Coffee subscription on [today's date] through my online account. Please confirm that my subscription has been terminated and that no further charges will be applied. My account email is [your email]. Please reply to confirm this cancellation within 7 days."
4. Attach or reference the screenshots you took during cancellation
   • This is optional but strengthens your case if there is a dispute
5. Send the email and save the confirmation that it was delivered
   • Most email services show a "Delivered" or timestamp notification

What happens after you cancel Trade Coffee

Timeline and what to expect

Cancellation takes effect immediately, but your final order may still ship if it was already processed before your cancellation was confirmed. Here is what you should expect in the days after you cancel.

• Day 0 (cancellation date): Your subscription is deactivated in Trade Coffee's system; no new charges should occur after this point
• Days 1-3: If an order was queued before cancellation, it may ship; you are liable for this final shipment
• Days 3-7: Check your email and your Trade Coffee account to confirm no further shipments are scheduled
• Days 7-14: Review your card statement to ensure no new charges appear; if they do, contact Trade Coffee immediately
• Days 14+: If mystery charges appear after day 14, file a chargeback with your bank or credit card issuer (see Refunds and Chargebacks section below)

Monitor your card statement closely

Stopee recommends that you set a calendar reminder to check your card statement 7 days after cancellation. Look for any charges from Trade Coffee, and if you see any, contact the company immediately and cite the Consumer Protection Act 1999.

Many members assume that if they see a charge after cancellation, there is nothing they can do. That is false. You can always dispute a charge with your bank within 60-90 days of the charge appearing, and your bank will investigate on your behalf.

Refunds and what you are entitled to

When Trade Coffee owes you money

You may be entitled to a refund in the following situations. Malaysian consumer law says that if a company continues to bill you after you cancel, you have the right to demand a full refund of those post-cancellation charges.

• You cancelled before your next billing date, but the company charged you anyway
• You cancelled but a queued order shipped after cancellation; you can return it for a refund of the coffee portion (though return shipping from Malaysia may be costly)
• You were charged more than once in the same billing cycle due to a system error
• You cancelled more than 7 days ago and still see pending charges on your account

How to request a refund

Contact Trade Coffee's support team with a formal refund request. Use this template.

1. Send an email to Trade Coffee support with the subject: "Refund Request - Unauthorised Charges After Cancellation"
2. In the email, include:
   • Your account email address
   • The date you cancelled (use the screenshot as proof)
   • The charge date(s) and amount(s) that should not have occurred
   • The last four digits of the card that was charged
   • A statement: "I cancelled my subscription on [date] and am entitled to a refund under the Malaysian Consumer Protection Act 1999 for all charges made after this date. I request a full refund within 14 days."
3. Attach your cancellation screenshot and any relevant bank statements showing the disputed charges
4. Wait 14 days for a response; if you do not receive one, escalate to your bank (see next section)

If Trade Coffee refuses to refund you

If Trade Coffee does not refund the charges within 14 days, you have two options: initiate a chargeback with your bank, or file a complaint with the MDTCCL.

Chargeback process: Contact your bank or credit card issuer and report the unauthorized charges. Provide them with your cancellation confirmation, screenshots, and the email exchange with Trade Coffee. Your bank will typically refund the charges within 30 days while they investigate.

Regulatory complaint: File a complaint with the Ministry of Domestic Trade and Cost of Living at mdtcc.gov.my or call their consumer hotline. You can also contact the Federation of Malaysian Consumers Association (FMCA) at fmca.org.my. Provide them with the same documentation you gave your bank.

Common mistakes that lead to failed cancellations

Why cancellations go wrong and how to avoid it

It is frustrating to think you cancelled only to discover months later that the company kept charging you. The mistakes below are the most common reasons cancellations fail; avoid every one of them.

• Cancelling in the wrong place: If you subscribed through an app, cancelling on the website does not work. You must cancel in the same app store where you signed up. Stopee sees this mistake regularly, and it costs people hundreds ringgit in unwanted charges.
• Clicking "Pause" instead of "Cancel": Pause temporarily stops charges but does not cancel your subscription. When the pause ends, charges resume. Always look for the word "Cancel", not "Pause".
• Not taking screenshots: If you do not screenshot the cancellation confirmation, the company can claim you never cancelled. Screenshots are your proof in a dispute.
• Not checking again after 7 days: Some companies do not process cancellations immediately. If you do not verify your cancellation in your account 7 days later, you will miss the fact that you are still subscribed.
• Cancelling without confirming in writing: Always follow up with an email to support asking for written confirmation. This creates an official record.
• Ignoring charges after cancellation: If you see a charge after you cancelled, contact the company the same day. The longer you wait, the harder a chargeback becomes.

Pricing overview and what you should know

Trade Coffee subscription costs in malaysia

Trade Coffee charges vary depending on your coffee preference and delivery frequency, but the table below outlines typical costs for Malaysian subscribers paying in USD (since local MYR billing is not available).

Note: International shipping to Malaysia adds 20-30 USD per order. Exchange rates are applied at checkout, so your actual MYR cost depends on the USD-MYR rate on your billing date. There is no confirmed discount for longer commitment periods or upfront annual payments.

Should you cancel Trade Coffee?

Reasons to cancel immediately

Stopee recommends you cancel Trade Coffee right now if any of these apply to you.

• You signed up while abroad and no longer want the service or cannot use it in Malaysia
• You are paying in USD and the currency exchange rate has made the service unaffordable since you subscribed
• You do not like the coffee quality or the roaster selection and feel you are wasting money
• You subscribed for a free trial and do not want to continue paying
• You cannot return unopened bags and do not want to accumulate unwanted inventory
• The shipping times to Malaysia are too long and your coffee arrives stale
• You have found a cheaper local coffee subscription service in Malaysia

Reasons to keep your Trade Coffee subscription

If any of these describe your situation, you may want to keep your subscription active.

• You love specialty U.S. roasts and cannot find equivalent quality in Malaysia
• The monthly cost is affordable and within your budget
• You like the personalised quiz that matches you to roasters you have never tried
• You have a stable income and plan to stay abroad again in future
• You enjoy the convenience of not having to search for new coffee brands manually

Cancellation checklist

Use this checklist to ensure your cancellation succeeds

Print or save this checklist and work through each item before and after you cancel. This gives you the best chance of a clean cancellation with no surprise charges.

1. I have logged into my Trade Coffee account and screenshot the Subscriptions page showing my next billing date
2. I have saved my account email address, last charge date, and last charge amount
3. I have checked whether I subscribed directly on the website or through an app (Apple App Store / Google Play)
4. I have cancelled my subscription in all relevant places (website + app store if applicable)
5. I have taken a screenshot of the cancellation confirmation message
6. I have sent a formal cancellation confirmation email to Trade Coffee support
7. I have set a calendar reminder to check my card statement 7 days after cancellation
8. I have saved all emails, screenshots, and confirmation messages in a folder titled "Trade Coffee Cancellation"
9. On day 7, I logged back into my Trade Coffee account and confirmed that my subscription shows as "Cancelled" or "Inactive"
10. On day 14, I checked my card statement and saw no new charges from Trade Coffee

How stopee can help you stay protected

Why this guide matters to your wallet

Stopee is built to help consumers like you navigate subscription cancellations without fear or confusion. We know that every subscription platform has a slightly different cancellation process, and we have seen the nightmare that unfolds when people cancel incorrectly or when companies ignore cancellation requests.

This guide to cancelling Trade Coffee is based on real consumer experiences, Malaysian consumer law, and the documented practices of subscription services. Stopee has helped thousands of consumers cancel unwanted subscriptions, escalate disputes, and recover refunds that companies tried to keep. You are not alone in this process, and the tools in this guide have worked for others in Malaysia.

Next steps if your cancellation fails

If you follow this guide exactly and Trade Coffee still charges you after cancellation, do not give up. You have legal rights under the Consumer Protection Act 1999. Document everything, send a formal refund request, and escalate to your bank or the MDTCCL if the company refuses to respond. Stopee recommends saving all communication and keeping your bank informed throughout the process.

Visit Stopee at stopee.com for templates, step-by-step guides for other subscriptions, and resources on your consumer rights in Malaysia. Stopee is here to make sure you stay in control of your subscriptions and your money.