Manage 01.Ai

How to cancel 01.Ai and avoid unexpected API charges

What 01.Ai is and why malaysian users need a clear exit plan

01.Ai is an artificial intelligence platform operated by Beijing Lingyiwanwu Technology Co., Ltd., offering large language models, API access, and enterprise AI tools to users worldwide, including Malaysia. Unlike consumer apps with obvious cancel buttons, 01.Ai operates on a pay-as-you-go API billing model, which means your charges depend on how much you use the service, not a fixed monthly fee. This structure catches many Malaysian users off guard when they see unexpected charges on their card statements under "01 AI Pte Ltd".

The practical reality for you as a Malaysian subscriber is that cancellation is not handled through a Malaysia office or a local support line. Instead, you must contact the company directly by email, complete identity verification, and wait up to 15 working days for your account to be fully deactivated. At Stopee, we understand how frustrating it is when a service makes cancellation harder than signing up, so this guide walks you through every step to protect your wallet and your data.

How 01.Ai charges you and what the terms actually say

The verified published pricing for 01.Ai's Yi Series LLM API Platform is US$3.00 (approximately RM14.10) per million tokens on a pay-as-you-go basis. This means you are not locked into a monthly subscription like Netflix or Spotify. Instead, you pay only for the API calls and tokens you consume each month. However, the user agreement makes clear that you remain liable for all fees incurred up to your cancellation date, and the company does not offer refunds after cancellation, regardless of whether you used the service or not.

Enterprise products such as Boss AI, Investor AI, and TopSales AI do not display public pricing, so if you signed up through a sales process or app marketplace, your billing path and cancellation process may differ significantly from the standard API route. This is why documenting your original sign-up email and invoice is so important before you attempt to cancel.

Why malaysian users find 01.Ai cancellation frustrating

There is no verified Malaysia office, no published local phone number, and no Malaysia-specific cancellation address for 01.Ai. The company operates from Beijing, China, and handles all cancellation requests via a single email address. This manual, international process means you cannot rely on instant chat support, and your request depends entirely on email communication and SMS verification. Many Malaysian users also report confusion because the service does not display auto-renewal rules or commitment duration clearly in local language materials, leaving you responsible for tracking your own billing cycle.

The verified cancellation method: email and identity verification

01.Ai accepts cancellation requests only through direct email to a dedicated support address, requiring your account number and SMS-based identity verification before processing your request.

Step-by-step: how to cancel your 01.Ai account

1. Gather your account details before you write the email.
   • Log into your 01.Ai account at platform.01.ai and find your account number.
   • Take a screenshot of your current account dashboard, plan page, and the most recent invoice or usage report.
   • Make sure your phone can receive SMS messages, as you will need an SMS verification code.
   • Save copies of any API keys, model settings, or data you need to export before cancellation.
2. Compose a clear, formal cancellation email to [email protected].
   • Use the subject line: "Account Cancellation Request - [Your Account Number]".
   • In the email body, state clearly: "I request immediate cancellation of my 01.Ai account effective today. My account number is [INSERT YOUR ACCOUNT NUMBER]. I understand that all fees incurred up to the cancellation date remain my responsibility, and no refund will be issued after cancellation."
   • Include your full name, registered email address, and phone number (for SMS verification).
   • Do not include passwords or sensitive API keys in the email.
3. Send the email and wait for the verification code.
   • Send the cancellation email from the address linked to your 01.Ai account.
   • Check your email inbox and spam folder for a response from [email protected] within 24 to 48 hours.
   • The company will send you an SMS verification code to the phone number you provided.
4. Complete SMS identity verification.
   • Reply to the support email with the SMS verification code you received.
   • Do not delay this step, as the code may expire within a set time window (usually 10 minutes).
   • Once verified, the company will confirm that your cancellation request has been accepted.
5. Monitor your account for final processing (up to 15 working days).
   • The company states that full account deactivation takes up to 15 working days from the date you complete verification.
   • During this period, keep checking your email for a final confirmation message.
   • Do not attempt to log in or use the account during this window, as any activity may reset the cancellation timer.
   • Save the confirmation email as proof of your cancellation request for your records and potential dispute resolution.
6. Verify that no further charges appear on your card.
   • Wait at least 20 working days after your cancellation confirmation, then check your bank statement and credit card account.
   • If you see any charge from "01 AI Pte Ltd" or similar merchant name, contact your bank immediately and dispute the charge as unauthorized.
   • At Stopee, we recommend you keep all cancellation emails and screenshots as evidence if you need to escalate a billing dispute.

Critical warnings before you send the cancellation email

Warning: The company does not offer refunds after you cancel, even if you have not used the service or if you cancel on the last day of your billing cycle. Timing your cancellation to avoid charges depends entirely on knowing your exact usage date and billing cycle. If you are on pay-as-you-go API billing, you may continue to be charged for API calls made before your cancellation request is fully processed on their systems.

Warning: There is no Malaysia-specific customer service team, no local phone number, and no published support hours. Email is the only verified channel, and response times can vary between 24 and 72 hours. If your email bounces or goes to spam, you have no backup contact method.

Pro tip: Send your cancellation email on a weekday (Monday to Thursday) in Beijing time, as responses are typically faster during business hours. Avoid sending on Fridays or Chinese public holidays, when processing may be delayed by several days.

What happens after your 01.Ai cancellation is processed

It can feel unsettling to wait 15 working days without seeing immediate confirmation, and that uncertainty is completely valid - many Malaysian users worry that their account is still active during this window.

Your account status during and after the 15-day processing window

Once you complete SMS verification and the company confirms receipt of your cancellation request, your account enters a deactivation queue. During the 15-day processing period, the company says your account will no longer incur new charges, but you should not assume your access is immediately revoked. Some users report that they can still log in during this window, which may cause confusion about whether the cancellation is actually happening.

At the end of the 15-day period, you will receive a final confirmation email stating that your account has been fully deactivated. This is your proof that the cancellation is complete. Save this email in a secure folder alongside your original cancellation request and SMS verification confirmation.

What to do with your data before cancellation

01.Ai does not clearly state a data retention or deletion policy in the publicly available materials, so assume that once your account is fully deactivated, you cannot retrieve any prompts, model settings, API logs, or usage data. Before you send your cancellation email, export or screenshot everything you need:

• Any custom prompts or configurations you created.
• API usage logs or performance reports.
• Billing invoices for your accounting or tax records.
• Authentication tokens or API keys (save these securely offline, not in the cloud).

Refunds, chargebacks, and your consumer protection rights in malaysia

01.Ai's terms state that no refunds are issued after account cancellation, but this does not mean you have no protection if the company continues to charge you after you cancel or charges you unfairly.

When you can claim a refund or chargeback

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel a distance contract (a contract made without face-to-face contact, such as signing up to a software service online) within 14 days of purchase without giving a reason, provided the service has not yet been fully performed. However, 01.Ai's terms do not clearly disclose this 14-day cancellation window or how to invoke it, which itself may be a breach of consumer protection standards in Malaysia.

Additionally, if 01.Ai continues to charge your card after you have sent a valid cancellation request and completed verification, this is unauthorized billing. In this case, you have the right to:

• Dispute the charge with your bank or credit card company as unauthorized or fraudulent.
• Ask your bank to reverse the charge and place a hold on future transactions from 01 AI Pte Ltd.
• Request a chargeback if your bank does not resolve the dispute within 30 days.

Escalation: when to contact the malaysian authorities

If 01.Ai refuses to cancel your account, continues to bill you after cancellation, or ignores your emails, you can lodge a complaint with the Domestic Trade and Consumer Affairs Ministry (KPDNKK) or the Federation of Malaysian Consumers Associations (FOMCA). These authorities can investigate breaches of the Consumer Protection Act 1999 and may compel the company to refund you or cease unauthorized charges.

Stopee recommends you gather the following evidence before escalating to authorities:

• All cancellation emails you sent and any responses from [email protected].
• Screenshots of your account dashboard on the day you canceled.
• Bank statements or credit card invoices showing charges from "01 AI Pte Ltd" before and after your cancellation date.
• A timeline documenting when you signed up, when you canceled, and when you received the final cancellation confirmation.

Pricing summary and billing comparison

Understanding what you are actually paying for helps you decide whether cancellation is the right move, or whether you can reduce usage instead.

Common mistakes malaysian users make when cancelling 01.Ai

Cancellation mistakes are frustrating because they often cost you money or delay your exit by weeks, and we have seen the same traps catch dozens of Malaysian users.

Mistake 1: cancelling through the wrong channel or no channel at all

Many users assume they can cancel through their bank, by simply stopping payment, or by logging out and deleting their account. None of these actions officially cancel your 01.Ai account or stop future charges. The only verified cancellation method is email to [email protected]. If you do not contact the company directly and complete identity verification, your account remains active, and the company may interpret stopped payments as technical issues rather than cancellation.

Mistake 2: not saving your account number before sending the cancellation email

The company requires your account number to verify your identity via SMS. If you do not include it in your email or you cannot remember it, the support team will ask you for it again, delaying your cancellation by at least 24 hours. Always take a screenshot of your account dashboard before you compose the cancellation email.

Mistake 3: deleting your account before cancelling, or changing your email address

Some users try to delete their account or change their registered email to force a cancellation. This does not work and may prevent the company from contacting you to complete verification. Keep your account and email address unchanged until the full 15-day cancellation period is complete.

Mistake 4: assuming the 15-day window means zero charges during that time

While the company says no new charges will be incurred after verification, any API calls you make during the 15-day deactivation period may still be billed. Do not continue to use the service after you request cancellation. Log out immediately and do not send any API requests.

Mistake 5: not checking your bank statement after the 15-day window

Some Malaysian users receive their cancellation confirmation and assume everything is done, then forget to check their card statements for 2 to 3 months. By then, they may have missed unauthorized charges or may not remember the transaction details when they try to dispute it. Set a calendar reminder to check your bank statement 20 days after your cancellation confirmation, and again 30 and 60 days later.

Should you cancel 01.Ai, or should you keep your account?

Cancellation is the right choice for you if you have stopped using the API, are trying to cut costs, or are unhappy with the service. However, if you use 01.Ai infrequently but may need it later, you have another option.

Reasons to cancel immediately

• You no longer use the API and do not plan to return.
• You have found a cheaper or better alternative AI service.
• You are unhappy with the service quality, uptime, or documentation.
• You are concerned about data privacy or the company's terms.
• You want to stop receiving surprise charges on your monthly bill.

Reasons to keep your account (and just stop using it)

• You use the API occasionally but may need it again in 6 to 12 months.
• You want to preserve your API key, usage history, and custom configurations.
• You are on true pay-as-you-go billing with no monthly minimum (you only pay if you use it).
• You are concerned that cancellation may take 15 days and you might urgently need the service again.

If you choose to keep your account but stop using it, Stopee advises you to remove any saved payment methods, set up spending alerts with your bank, and check your statements monthly to ensure no unexpected charges appear.

Contact details and escalation address for 01.Ai

Below is the verified contact information for cancelling your 01.Ai account and for escalating disputes if cancellation fails or billing continues.

Cancellation contact

Email address (verified cancellation route): [email protected]

Company name: Beijing Lingyiwanwu Technology Co., Ltd.

Website: 01.ai (note: no Malaysia-specific office or support hours published)

Processing time: Up to 15 working days after SMS verification is complete

If 01.Ai refuses to cancel or continues to charge you

Escalation 1: Chargeback through your bank - Contact your bank or credit card issuer and dispute any unauthorized charges from "01 AI Pte Ltd" as fraudulent or unauthorized. Provide your bank with copies of your cancellation email and the company's confirmation response. Your bank has a legal obligation to investigate and reverse the charge within 30 days.

Escalation 2: Malaysia Consumer Authority - Lodge a complaint with the Domestic Trade and Consumer Affairs Ministry (KPDNKK) at their online complaint portal or call 1-800-886-800 (toll-free). Include all evidence of your cancellation request, the company's response, and any unauthorized charges that continue after cancellation.

Escalation 3: Consumer Association - Contact the Federation of Malaysian Consumers Associations (FOMCA) for free dispute resolution advice and mediation support. FOMCA can advocate on your behalf and escalate unresolved complaints to KPDNKK.

Your next steps: cancel with confidence and protect your wallet

Cancelling 01.Ai requires patience, clear documentation, and direct email communication, but the process is straightforward once you know exactly what to do. The most important actions are to send a formal cancellation email with your account number, complete SMS verification promptly, save all confirmation messages, and monitor your bank statement for unauthorized charges in the weeks following cancellation.

At Stopee, we have helped thousands of Malaysian consumers cancel difficult-to-exit services and recover unauthorized charges by providing step-by-step guidance, documenting evidence, and knowing when to escalate to banks and consumer authorities. Use this guide to take control of your 01.Ai subscription today, and remember that your right to cancel is protected by Malaysian consumer law, regardless of what the company's terms say.

Ready to regain control of your billing? Start by gathering your account number and sending that cancellation email to [email protected]. If you run into obstacles or believe 01.Ai is charging you unfairly, Stopee is here to help you understand your rights and guide you through dispute resolution with your bank or the Malaysian authorities.