Manage 360Vuz

How to cancel 360Vuz and stop unwanted charges in malaysia

What 360Vuz is and why cancellation matters

360Vuz is a paid video streaming platform focused on immersive 360-degree content, live events, and exclusive videos. The service operates on an auto-renewing subscription model, which means your monthly, quarterly, or yearly plan will charge your card automatically unless you actively turn off auto-renewal at least 24 hours before your billing cycle ends. If you're here because you're concerned about unexpected charges or cancellation feels unclear, you're not alone.

Many Malaysian users discover 360Vuz subscriptions renew without warning, and the cancellation process varies depending on how you signed up. Whether you paid through a credit card, the Apple App Store, Google Play, or direct carrier billing, each method requires different steps. At Stopee, we help thousands of consumers navigate these frustrations every month, and this guide will walk you through every option so you can cancel with confidence and stay in control of your billing.

How 360Vuz subscription plans work

360Vuz offers several subscription tiers designed to unlock premium channels, VIP access, and exclusive event streams. The service uses an auto-renewing model with no minimum contract period, which means you can cancel at any time, but charges continue until you actively stop them. Pricing begins from around RM27 per month for basic channel access, with premium options reaching RM38 or more depending on the plan you choose.

The critical detail is this: cancellation takes effect only at the end of your current billing cycle, not immediately. If your next renewal date is 15 February, cancelling on 10 February stops charges only from that date forward. You will not receive a refund for unused time in your current period. Understanding this timeline is essential before you hit cancel, and it's why taking screenshots of your renewal date matters so much.

Malaysian pricing and billing transparency

Malaysian users typically see prices in ringgit at checkout, but 360Vuz publishes most base rates in US dollars. Exchange rate fluctuations and app store tax treatment can cause slight variations in your final card charge. Always check your receipt for the exact ringgit amount and cross-reference it against 360Vuz's official pricing page before you dispute any charge.

Your consumer rights under malaysian law

If 360Vuz continues to charge you after you've cancelled, or if you encounter a broken cancellation process, you have legal protections under Malaysia's Consumer Protection Act 1999. This act gives you the right to fair billing, transparent contract terms, and a remedy if a business fails to honour your cancellation request.

What the consumer protection act 1999 covers

The Consumer Protection Act 1999 protects you against unfair contract terms, misleading billing statements, and failure to deliver promised services. If 360Vuz charges you after you've followed the correct cancellation steps, or if the company makes it deliberately hard to cancel, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK). Malaysian law requires service providers to honour cancellation requests within a reasonable timeframe and stop billing promptly.

If you cancel 360Vuz and are charged again by mistake, request a refund in writing immediately. Keep all screenshots of the cancellation confirmation, your receipt emails, and bank statements showing the unwanted charge. At Stopee, we advise consumers to document everything because these records become your evidence if the dispute escalates.

Escalation and refund rights

If 360Vuz refuses to refund an erroneous charge, you can escalate to KPDNKK or the Ministry of Communications and Multimedia Malaysia (KKMM) if the issue involves digital services. You can also dispute the charge directly with your bank or card issuer, which often moves faster than requesting a refund from the company itself. Malaysian banks typically allow you to dispute unauthorized charges within 60 days of the transaction.

How to cancel 360Vuz by subscription method

Your cancellation method depends entirely on how you signed up and paid. 360Vuz does not have a centralised Malaysian cancellation office, so you must cancel through the billing channel you used. Here are the exact steps for each payment method.

Cancel if you paid with a credit or debit card

If you subscribed directly with 360Vuz using a credit card, debit card, or online wallet, you cancel through 360Vuz's web portal. This is the most straightforward method and takes about 3 minutes.

1. Open your web browser and go to https://plus.360vuz.com/cc/unsubscribe
   • Do not use the mobile app for this step; the web link is the official cancellation page
   • If you receive a page-not-found error, log in to your 360Vuz account at join.360vuz.com first, then navigate to account settings and look for "Manage subscription" or "Cancel subscription"
2. Log in with the email address and password you used when you subscribed
   • If you forgot your password, click "Forgot password" and reset it before attempting cancellation
3. Select the subscription you want to cancel from the list
   • If you have multiple subscriptions (e.g., one for channels and one for VIP), choose only the one you want to stop
4. Click the "Cancel subscription" or "Unsubscribe" button
   • 360Vuz may ask you to confirm or provide feedback about why you're leaving; you can skip this if you wish
5. Wait for the confirmation page or confirmation email
   • This email is your proof of cancellation; screenshot it or save it to a folder
   • Check the email for your cancellation date and the date your final charge will process
6. Log back in to your account 24 hours later to verify the subscription no longer shows as "active"
   • If it still shows as active or renewable, contact 360Vuz support immediately with your cancellation email

Pro tip: 360Vuz processes cancellations at the end of your billing cycle, not immediately. If your next renewal is scheduled for 20 February and you cancel on 1 February, you will be charged one final time on 20 February. Always note your renewal date before you cancel so you know when to expect your last charge.

Cancel if you subscribed through apple app store

If you signed up for 360Vuz through an iPhone, iPad, or Mac using the App Store, Apple handles your billing, not 360Vuz. You must cancel directly in Apple's settings, not inside the 360Vuz app itself. This is a common trap because many users try to cancel in the app and assume the cancellation worked.

1. Open the Apple App Store on your iPhone, iPad, or Mac
   • On iPhone or iPad, tap the profile icon in the top-right corner
   • On Mac, click your profile picture in the top-right of the App Store window
2. Tap or click Subscriptions
   • This shows all active and recently cancelled subscriptions linked to your Apple ID
3. Find and tap 360Vuz from the list
   • If you see multiple 360Vuz subscriptions, select the one you want to stop
4. Tap Cancel subscription or Edit, then select Cancel
   • Apple may show a cancellation reason screen; you can leave it blank or select a reason
   • Do not tap "Revert" unless you've made a mistake
5. Confirm the cancellation when prompted
   • Apple will show you the date your subscription ends
   • Screenshot this screen for your records
6. Check your email for a confirmation from Apple or 360Vuz
   • Save this email as proof of cancellation
   • Your subscription will remain active until the current billing period ends

Warning: If you delete the 360Vuz app from your phone without cancelling the subscription first, your charges will continue. Deleting the app does not automatically cancel your subscription. You must follow these steps to stop the auto-renewal at the Apple App Store level.

Cancel if you subscribed through google play

If you signed up for 360Vuz on an Android phone using Google Play, you must cancel through Google Play, not through the 360Vuz app. Google, not 360Vuz, handles your billing and auto-renewal.

1. Open Google Play on your Android phone
   • Tap your profile icon in the top-right corner
   • Tap Manage your Google Account
2. Swipe to the Payments and subscriptions tab
   • If you see a tab called "Subscriptions" instead, tap that
3. Tap Manage subscriptions
   • This page shows all active subscriptions attached to your Google account
4. Tap 360Vuz from the list
   • If you don't see 360Vuz, scroll down or search for it
5. Tap Cancel subscription
   • Google may ask why you're cancelling; this feedback is optional
6. Confirm the cancellation by tapping Cancel subscription again
   • Google shows you the final charge date; note this carefully
   • Take a screenshot of the confirmation
7. Wait for a confirmation email from Google or 360Vuz and save it
   • Your subscription ends at the end of the current billing cycle

Pro tip: If you no longer have access to the phone you used to subscribe, you can still cancel through your Google Account settings online. Visit myaccount.google.com, go to Payments and subscriptions, and follow the same steps from a computer or different device.

Cancel if you subscribed through direct carrier billing

Some Malaysian users subscribe to 360Vuz using direct carrier billing, where charges appear on your mobile phone bill rather than on a credit card. If this applies to you, you have two cancellation routes: through 360Vuz directly or through your mobile carrier.

1. Try cancelling through 360Vuz first using the web unsubscribe link: https://plus.360vuz.com/cc/unsubscribe
   • Log in and attempt to cancel as you would with a credit card subscription
   • Check your confirmation email for proof that auto-renewal has stopped
2. If that link does not work or if your carrier is listed on your receipt, contact your mobile carrier directly
   • Tell them you want to cancel 360Vuz billing through your phone account
   • They can stop the merchant authorisation on your account within 24 hours
   • Ask the carrier representative to email you a confirmation that 360Vuz billing has been revoked
3. Log back into 360Vuz after 3 business days to verify your subscription shows as cancelled
   • If charges appear on your next phone bill, contact your carrier's billing department and dispute them

Major Malaysian carriers including Maxis, Celcom, and Digi allow you to manage or block merchant billing through their customer service lines or online portals. Keep the carrier's confirmation email as evidence if you need to dispute a charge later.

What happens after you cancel 360Vuz

Cancellation can feel anticlimactic because your access does not stop immediately. You continue to use 360Vuz until the end of your current billing period, then access automatically ends.

Timeline after cancellation

Understanding the post-cancellation timeline prevents surprise charges and confusion. Here's what to expect day by day.

Many users make the mistake of checking their access the day after cancellation and panicking when they can still log in. This is normal. Your 360Vuz account and access remain active through the end of your paid cycle, then terminate automatically. You do not need to do anything else.

Accessing your cancellation proof and records

After you cancel, organise your cancellation documentation in one place. This takes 10 minutes now and can save you hours of frustration if a charge disputes arise later.

• Create a folder or note in your phone titled "360Vuz cancellation"
• Save the cancellation confirmation email from 360Vuz, Apple, Google, or your carrier
• Include a screenshot of the cancellation confirmation page showing the date and time
• Record the date of your final renewal charge and the amount in ringgit
• Note the email address you used to subscribe and the phone number (if applicable)
• Keep all receipts and bank statements showing the last 360Vuz charge

At Stopee, we recommend keeping these records for at least 90 days after your final charge. If 360Vuz or a third party continues to bill you after the subscription ends, your documentation becomes evidence for a formal dispute with your bank or KPDNKK.

Refund policy and what you can recover

360Vuz does not refund unused subscription time once your billing cycle has started. However, you may be eligible for a refund under specific circumstances under Malaysian consumer law.

When 360Vuz will refund you

360Vuz offers a refund in these situations: you signed up fewer than 14 days ago and have not accessed the service, or you were charged after you cancelled and the charge was an error. If neither applies, refunds are discretionary and depend on 360Vuz support's assessment of your request.

If you subscribed within the last 14 days and want to request a refund, contact 360Vuz support immediately via their Zendesk help portal. Explain that you are invoking your 14-day cooling-off right under Malaysian consumer protection law. Provide your subscription date, your receipt showing the amount charged in ringgit, and your cancellation date. Include a clear statement that you have not accessed the service or have accessed it minimally.

If you were charged after cancellation, this is an error on 360Vuz's part. Document the cancellation confirmation email and the erroneous charge on your bank statement, then request a full refund in writing. If 360Vuz does not respond within 14 days, escalate to KPDNKK for dispute resolution.

Disputing charges with your bank

If 360Vuz refuses to refund an erroneous charge, contact your bank's dispute or chargeback team. Malaysian banks allow you to dispute charges within 60 days of the transaction. Provide your cancellation proof and the bank statement showing the unwanted charge. Your bank will contact 360Vuz and demand a refund or dispute the transaction on your behalf.

This process typically takes 7-14 business days, and your bank will credit your account temporarily while the investigation proceeds. If 360Vuz cannot prove the charge was authorised after your cancellation request, your bank will reverse it permanently.

Common cancellation mistakes and how to avoid them

It's frustrating to cancel only to discover you used the wrong method or missed a critical step. These are the mistakes we see most often at Stopee, and here's exactly how to sidestep them.

Mistake 1: cancelling in the app instead of at the billing source

The most common error is tapping "cancel" inside the 360Vuz app and assuming the subscription has stopped. If you subscribed via Apple App Store or Google Play, cancelling inside the app does nothing. Your subscription remains active and continues to renew until you cancel at the app store itself. Always verify where you paid first, then cancel at that exact location.

Mistake 2: missing the 24-hour deadline before renewal

360Vuz requires you to cancel at least 24 hours before your renewal date to avoid one more charge. If your renewal date is 15 February at 2:00 PM, you must cancel by 2:00 PM on 14 February. If you cancel at 2:30 PM on 14 February, 360Vuz will process your renewal charge on 15 February, and you'll have to request a refund. Check your renewal date now and set a phone reminder for 25 hours before that date.

Mistake 3: not saving your cancellation confirmation

If you cancel but don't screenshot the confirmation or save the email, you have no proof if a dispute arises later. Take 30 seconds right after cancellation to screenshot the confirmation page and save the confirmation email to a dedicated folder. This one step can resolve most billing disputes without escalation.

Mistake 4: assuming one cancellation attempt covers all your subscriptions

If you have multiple 360Vuz subscriptions (e.g., one for channels and one for VIP), you must cancel each one separately. A single cancellation stops only the subscription you selected. Check your account carefully and confirm that every subscription you want to cancel shows a "cancelled" or "will not renew" status.

Mistake 5: changing your payment method instead of cancelling

Some users delete their card from their 360Vuz account thinking this stops the subscription. It doesn't. If your card is no longer on file, 360Vuz will request a new payment method or temporarily suspend your access, but the subscription renewal date remains active. You must explicitly cancel the subscription, not just remove the card.

Is 360Vuz worth keeping, or should you cancel

If you're unsure whether to stay subscribed, here's a quick decision framework based on actual usage and value.

A useful test: if you can't remember what you watched on 360Vuz in the last month, you should cancel. The subscription is designed for regular viewers, and if you're not using it consistently, the monthly charge is wasted ringgit.

Key cancellation checklist for 360Vuz in malaysia

Use this checklist to ensure you cancel correctly and protect yourself from unwanted charges.

• Step 1: Determine how you paid (credit card, Apple, Google Play, or carrier billing)
• Step 2: Find and screenshot your current renewal date and plan name
• Step 3: Cancel through the correct billing channel (not inside the 360Vuz app)
• Step 4: Wait for a confirmation email or confirmation screen
• Step 5: Screenshot or save the confirmation with the date and time
• Step 6: Note the date of your final renewal charge
• Step 7: Verify after 24 hours that your subscription shows as cancelled or "will not renew"
• Step 8: Monitor your bank statement for 60 days to ensure no surprise charges appear
• Step 9: Keep all cancellation documentation for 90 days
• Step 10: If an erroneous charge appears, dispute it with your bank within 60 days

Cancellation address and support contact for 360Vuz

360Vuz does not publish a physical Malaysian office or mailing address for cancellations. All cancellations must be processed online through the methods described in this guide. However, here are the contact points if you encounter issues.

Online cancellation and support

For direct credit card subscriptions, use the official unsubscribe link: https://plus.360vuz.com/cc/unsubscribe

For Apple App Store subscriptions, cancel through your Apple ID Subscriptions settings in the App Store app.

For Google Play subscriptions, cancel through your Google Account Subscriptions at myaccount.google.com or in the Google Play app.

For carrier billing issues, contact your mobile service provider (Maxis, Celcom, Digi, or U Mobile) directly and request that 360Vuz merchant billing be blocked on your account.

If you cannot cancel online or encounter a broken cancellation link, contact 360Vuz support through their Zendesk help portal at 360vuz.zendesk.com or email [email protected] with your subscription details, renewal date, and proof of cancellation attempt.

Escalation to malaysian authorities

If 360Vuz refuses to cancel your subscription or continues to bill you after you've cancelled, you can lodge a formal complaint with:

• Ministry of Domestic Trade and Consumer Affairs (KPDNKK): complaints.kpdnkk.gov.my or 1-800-800-800
• Ministry of Communications and Multimedia Malaysia (KKMM): For disputes involving digital services and online platforms
• Your bank's dispute team: For chargebacks on erroneous charges (within 60 days)

Include your cancellation documentation, screenshots, email confirmations, and bank statements with your complaint. Under the Consumer Protection Act 1999, 360Vuz must respond to KPDNKK inquiries within 30 days.

Cancelling 360Vuz in Malaysia is straightforward once you know which method applies to your subscription type. Whether you subscribed via credit card, Apple, Google, or carrier billing, Stopee has outlined the exact steps to stop unwanted charges. Document every cancellation, watch for your final renewal charge, and monitor your statements for 60 days. If an error occurs, your cancellation proof makes disputing the charge painless. Stopee has helped thousands of consumers cancel streaming subscriptions like 360Vuz without hassle, and this guide ensures you have the knowledge to protect your ringgit. Follow the checklist, keep your records, and take control of your digital subscriptions today.