Manage About.Me
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel About.Me: The Right Way
How to cancel About.Me in malaysia and avoid unwanted charges
What About.Me is and what malaysians usually pay for
About.Me is a personal profile platform that lets you build a professional one-page site to showcase your work, portfolio, contact details, and links. The service operates on a freemium subscription model, meaning you get a free tier with basic features and paid tiers that unlock advanced tools like custom domains, lead capture forms, scheduling, and the Virtual Twin AI feature.
Understanding the free and paid plans
The free version gives you a basic About.Me page with standard branding, one free link, and an email signature. If you do not need premium features, this tier works well for casual users or those testing the platform before committing.
Paid plans are where the cost adds up. About.Me charges automatically every month or every year depending on your billing cycle, and many Malaysian users do not realize the renewal happens until they see a charge on their credit card statement. If you signed up but never use the service, that automatic renewal can feel like a painful surprise.
Pricing tiers for malaysian users
| Plan | Monthly price (RM) | Annual price (RM) | Key features |
| Free | RM 0 | RM 0 | Basic page, one link, email signature |
| Standard | RM 25.00 | RM 300.00 | Custom domain, lead capture, scheduling |
| Pro | RM 375.00 | RM 4,500.00 | All Standard features plus CRM and AI tools |
The difference is significant, especially for the Pro plan. A forgotten annual renewal charges RM 4,500.00 to your account unless you cancel in time, so verifying your billing date before taking any action is worth two minutes of your time.
Why malaysian users struggle with About.Me cancellations
About.Me is a US-based service with no Malaysia-specific support phone line, live chat, or dedicated local helpline. Your only cancellation route is through your online account settings or email support in English. If you are less comfortable communicating in English about billing matters, or if you have already tried to cancel without success, that friction can leave you feeling stuck.
Some Malaysian users have reported being charged after they thought they had cancelled, or receiving unclear responses from support when they escalated. This is where Stopee steps in. At Stopee (stopee.com), we help consumers like you navigate these exact situations, providing clear step-by-step guidance so you cancel with confidence and avoid duplicate charges.
Your consumer rights when cancelling subscriptions in malaysia
Malaysia's Consumer Protection Act 1999 protects you when you buy digital services, including subscriptions like About.Me.
What the law says about cancellations
Under the Consumer Protection Act 1999, you have the right to cancel a service within a reasonable timeframe if the service does not match what was promised. For digital subscriptions, this means About.Me must make cancellation straightforward and must honour your cancellation request before your next renewal date.
If About.Me charges you after you have submitted a valid cancellation request, you can file a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNKK) or escalate to the Consumer Claims Tribunal if the amount exceeds their jurisdiction threshold. Stopee recommends documenting your cancellation request (screenshot confirmation pages and save emails) so you have proof if a dispute arises.
Your right to a refund
About.Me's terms state that cancellation stops future charges but does not automatically refund money already paid. However, if you cancel within a short window after paying (usually 7 to 14 days, depending on their refund policy), you may be eligible for a refund. Check About.Me's official refund policy before cancelling to understand your refund window.
If About.Me refuses a legitimate refund claim, you can escalate to KPDNKK or the Consumer Claims Tribunal. Keep all payment receipts, confirmation emails, and screenshots of your account and billing page to support your case.
How to cancel About.Me step by step
Cancellation is fastest when you work directly through your online account, but email support is an option if you hit obstacles.
Cancel through your web account (fastest route)
This is the method Stopee recommends for most Malaysian users because you get immediate confirmation and do not rely on email response times.
- Log in to your About.Me account using your email and password
- Visit about.me and click the login button in the top right corner
- Enter your registered email and password
- Navigate to your Billing section
- Click your profile icon or settings menu (usually top right)
- Select "Billing", "Account", or "Subscription" from the dropdown
- Look for a section labeled "Your subscription", "Active plans", or "Billing details"
- Locate your active subscription and select "Cancel subscription"
- You will see your current plan (Standard or Pro) with the renewal date displayed
- Click the "Cancel", "Cancel subscription", or "Stop renewal" button next to it
- Do this at least 3 to 5 days before your renewal date to be safe
- Confirm cancellation when About.Me prompts you
- About.Me may ask why you are cancelling or offer you a discount to stay; you can skip both
- Click the final "Confirm cancellation" button
- Capture your confirmation page immediately
- Screenshot the page showing "Your subscription has been cancelled" or similar language
- Save this image to your phone or computer for your records
- Check your email for a cancellation confirmation (this may take 1 to 5 minutes)
- Verify cancellation took effect
- Wait 24 hours, then log back in and return to your Billing section
- Confirm that your subscription no longer appears as "Active" or that your renewal date has been removed
- If the subscription is still listed as active, your cancellation did not go through; proceed to email support
Cancel via email (backup method)
If you cannot find the cancellation button in your Billing section, or if your account-based cancellation fails to take effect, contact About.Me support by email.
- Email About.Me support at [email protected]
- Use the subject line: "Cancellation request for [your email address]"
- Include your full name, the email address associated with your About.Me account, and your current plan (Standard or Pro)
- State your cancellation effective date and request written confirmation
- Wait for a response (typically 2 to 5 business days)
- Stopee advises sending your email at least 7 to 10 days before your renewal date to leave room for delays
- Save the entire email thread with headers showing date and time sent
- Verify your account after receiving confirmation
- Once you receive a cancellation confirmation email, log in again after 24 hours
- Return to your Billing section and confirm your subscription is no longer active
- If you still see an active subscription, reply to the support email immediately with a screenshot
Traps to avoid during cancellation
Many users slip up at critical moments, even when they follow the steps correctly.
Warning: Do not assume that leaving your About.Me page unused is the same as cancelling. Your subscription will renew automatically unless you explicitly cancel it in your Billing section. Inactivity does not stop charges.
Warning: Do not cancel on your renewal date. Cancel at least 3 to 5 days before so your request processes in time. If you cancel on the renewal date itself, the system may have already charged you, and you will need to request a refund.
Warning: Do not delete your About.Me page instead of cancelling your subscription. Deleting your page does not stop the automatic renewal. You must cancel through Billing to prevent future charges.
Pro tip: If you are still within 14 days of your last payment and you want a refund, email support immediately and reference your refund window. Be specific: "I paid RM 300.00 on [date] and want to cancel with a refund under your refund policy."
What happens after you cancel About.Me
Cancellation is emotional for many users because it feels like losing a tool you paid for, even if you rarely used it.
Your access after cancellation
When your cancellation takes effect, your paid features disappear, but your About.Me page usually stays live. You will revert to the free tier, which means your custom domain stops working, your lead capture forms go offline, and your CRM access ends. However, your page content (links, biography, images) typically remains viewable unless you delete it manually.
Before cancellation finalizes, export or save any important content you want to keep. This includes your biography text, link lists, any lead data you collected, custom domain configuration notes, and appointment scheduling settings. Do not rely on About.Me to host this content indefinitely after you cancel.
Timeline for when cancellation takes effect
| Action | Timing |
| You click "Cancel subscription" in Billing | Immediate (within your account) |
| Confirmation email arrives | 1 to 5 minutes (usually) |
| Paid features stop working | Immediately or by end of day |
| Next billing charge is prevented | If cancelled before renewal date |
| Free tier access begins | After renewal date passes (or immediately) |
If you cancel mid-month on an annual plan, your access typically continues until your annual renewal date, then switches to free. Check your cancellation confirmation email for your exact access end date.
Refunds and what to expect
About.Me's refund policy is strict, but not impossible to navigate if you act quickly.
When you can get a refund
You qualify for a refund if you cancel within 7 to 14 days of paying (check About.Me's official terms for the exact window). If you are outside this refund period, you are unlikely to receive money back, even if you cancel immediately. This is why acting fast matters.
Refunds are issued to your original payment method (credit card, debit card, or PayPal account) and take 5 to 10 business days to appear. If you paid via credit card, your card issuer may also take time to process the credit.
How to request a refund
Do not wait for About.Me to offer one. Email support directly and reference your refund eligibility.
- Email [email protected] with the subject "Refund request for [your account email]"
- Include the following information:
- Your About.Me account email address
- The date you paid
- The amount charged (e.g., RM 300.00 for annual Standard plan)
- Your payment method (credit card last 4 digits or PayPal email)
- A brief reason (e.g., "Testing the platform, not a fit for my needs")
- State that you are within the refund window and request immediate processing
- Save the email and check your payment account after 10 business days
Pro tip: If your refund does not arrive within 15 business days, escalate to your payment provider (credit card company or PayPal) and file a chargeback or dispute claim. About.Me is required to respond to these claims, and you may recover your funds faster this way. At Stopee (stopee.com), we have seen this route work for users who felt ignored by direct support channels.
Common mistakes users make when cancelling
Cancellation frustration often stems from avoidable errors that cost you time, money, or both.
Assuming cancellation happened without verification
The biggest mistake is not checking back after cancellation to confirm it worked. Many users click "Cancel subscription", see a page, assume it is done, and then get charged months later. You must verify by logging back in 24 hours later and confirming that your subscription is gone from your Billing page.
Cancelling too close to your renewal date
If your renewal is tomorrow and you cancel today, there is a real risk that the system has already charged you overnight. Stopee strongly recommends cancelling at least 5 to 7 days before your renewal date. Check your renewal date first (it is displayed in your Billing section), then calculate backwards and cancel early.
Not saving your confirmation details
If a dispute arises later, you need proof that you cancelled. Screenshot your confirmation page and save your cancellation confirmation email. Without these, it is your word against About.Me's, and customer service will ask for evidence.
Deleting your page instead of cancelling the subscription
Deleting your About.Me page does nothing to stop the automatic renewal. The subscription will still charge you unless you formally cancel through your Billing section. These are two separate actions.
When to escalate and who to contact
If About.Me does not respond to your cancellation request or refuses to refund you when you qualify, you have formal options under Malaysian law.
Escalation contacts in malaysia
| Issue | Contact | How to escalate |
| No response to cancellation email | About.Me support (again, with registered mail) | Send a follow-up email via registered courier or use email read receipts |
| Refused refund or charged after cancellation | Ministry of Domestic Trade and Cost of Living (KPDNKK) | File a complaint at www.kpdnkk.gov.my or visit a local consumer office |
| Unresolved complaint over 90 days | Consumer Claims Tribunal (if amount is RM 40,000 or less) | File a claim at the nearest Tribunal office with your evidence |
| Chargeback dispute | Your bank or credit card issuer | Call your bank and request a dispute claim; send screenshots of cancellation attempt |
What to include in your complaint
File your complaint with screenshots of your cancellation request, confirmation pages, and email correspondence. Stopee advises including a timeline showing when you cancelled, when you were charged, and how many times you contacted support. The clearer your evidence, the faster your complaint will be resolved.
Should you cancel About.Me or keep your subscription
Cancellation is right for some users but not for others. Stopee recommends this quick decision framework.
Cancel if
- You signed up to test the platform and do not use it regularly
- You found a better alternative (like Carrd, Linktree, or Polywork) that fits your needs and budget
- The annual renewal (RM 300.00 or RM 4,500.00) is higher than you expected and not worth the features you use
- You do not use custom domains, lead capture, or CRM features
- You can host your content on a free platform (like a social media profile or personal website)
Keep your subscription if
- You actively use your custom domain and it drives business inquiries or traffic
- You rely on About.Me's lead capture forms for client sign-ups or scheduling
- Your professional reputation depends on a polished, centralized profile (especially for freelancers or consultants)
- The monthly cost (RM 25.00 for Standard) is negligible compared to the income it helps generate
- You use the Virtual Twin AI or CRM tools regularly
Alternatives to About.Me in malaysia
If you are cancelling because About.Me does not fit your needs, consider these alternatives.
| Service | Cost | Best for |
| Linktree | Free or RM 10+ per month | Social media bio link management |
| Carrd | USD 19 per year (approximately RM 88) | Simple one-page sites, low cost |
| Polywork | Free or premium tiers | Creative professionals and job-seekers |
| Milkshake | Free | Mobile portfolio and link sharing |
| Your own WordPress site | RM 20 to RM 100+ per month | Full control and customization |
Your cancellation checklist for About.Me
Use this list to stay organized and avoid missing critical steps.
- Log in to your About.Me account and navigate to Billing
- Write down your exact renewal date (day and month)
- Note your current plan (Standard or Pro) and exact monthly or annual cost
- Export and save any important content (links, biography, lead data, custom domain settings)
- Click "Cancel subscription" and confirm the cancellation
- Screenshot your confirmation page immediately
- Wait for and save your cancellation confirmation email
- Log back in after 24 hours and verify your subscription is no longer active
- If cancellation did not take, email support with your email address, renewal date, and plan details
- If you qualify for a refund (within 7 to 14 days of paying), email requesting a refund within 48 hours
- Check your bank account or credit card after 10 to 15 business days to confirm refund arrival
- File a complaint with KPDNKK if you are charged after cancellation or refused a valid refund
How stopee can help you cancel About.Me
Cancellation paperwork, follow-ups, and escalations are time-consuming, and About.Me's email-only support makes it harder. Stopee (stopee.com) has helped thousands of Malaysian consumers navigate subscription cancellations like this one, from tracking down the right email address to preparing complaint documents for KPDNKK or your bank.
If you have already tried to cancel About.Me and hit a dead end, or if you are facing a disputed charge after cancellation, visit Stopee (stopee.com) to explore how we can help you get it resolved. Your consumer rights are real, and Stopee is here to make sure About.Me respects them.
Contact information and no malaysian address for About.Me
About.Me does not provide a physical mailing address in Malaysia or in most countries. The only cancellation and support contact method is via email.
How to reach About.Me
Email support: [email protected]
Help centre: about.me/help
Billing and account settings: Log in at about.me and navigate to your account menu
About.Me is a US-based company, and no Malaysia-specific support phone number, live chat, or local office address is publicly listed. Email is your primary contact route, though response times typically range from 2 to 5 business days. For urgent matters, escalate to your payment provider (your bank or credit card company) or file a complaint with KPDNKK after 7 days of no response.
Cancelling About.Me does not have to be stressful. Follow the steps in this guide, verify your cancellation, and do not hesitate to escalate if needed. Stopee (stopee.com) is always here to guide you through the process and help ensure that you are not charged again.