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Cancel Buildbox: The Right Way
How to cancel Buildbox and stop automatic charges in malaysia
What Buildbox is and why you might want to cancel
Buildbox is a no-code game development platform that lets you build 2D and 3D games without writing much code. The service works as a recurring subscription with automatic monthly or yearly renewals, depending on which plan you choose. If you signed up quickly and only noticed the charges later, you are not alone-many Malaysian users find the cancellation process unclear, which is why Stopee exists to guide you through it.
How Buildbox subscriptions work
When you subscribe to Buildbox, you agree to automatic renewal. The platform charges your card every month or every year, depending on your plan. Access to your projects and export options stays tied to your active subscription. If your subscription lapses, you may lose the ability to export or update your games, though your projects typically remain in your account for a period. Understanding this structure matters because it shapes when and how you should cancel.
Buildbox pricing in malaysia
Buildbox lists prices in US dollars on its public website, but you will be charged in Malaysian ringgit (RM) on your bank statement. Here is what the main plans cost when converted:
| Plan | Monthly (RM) | Annual (RM) | Key features |
|---|---|---|---|
| Plus | RM66.00 | RM726.00 | Basic exports, limited worlds |
| Indie | RM154.00 | RM1,694.00 | Multi-platform exports, more scenes |
| Pro | RM522.00 | RM5,742.00 | Full features, Everything Collection |
Exchange rates shift regularly, so your actual charge may vary slightly from the figures above. Higher plans unlock more export options, additional worlds and scenes, and access to content collections. If you only needed a short project, you may have chosen a plan larger than necessary-a common reason Malaysian users contact Stopee for cancellation help.
Your consumer rights when cancelling Buildbox in malaysia
Malaysia's Consumer Protection Act 1999 (CPA) gives you protections when cancelling digital services, particularly around refunds and cooling-off periods.
What the consumer protection act 1999 says about subscriptions
Under the CPA, you have the right to cancel a distance contract (like an online subscription) within 10 calendar days of purchase without providing a reason, provided certain conditions are met. For subscriptions, this cooling-off period starts from the date you receive confirmation of your order. If Buildbox charged your card without clear prior notification, you may have grounds for a refund under this act.
Additionally, if Buildbox continues to charge you after you request cancellation, those unauthorised charges could breach the CPA. The act also requires that businesses handle complaints fairly and within a reasonable timeframe. If Buildbox fails to acknowledge your cancellation request within 14 days, document this and escalate to the Federation of Malaysian Consumers Associations (FMCA) or the Malaysian Ministry of Domestic Trade and Consumer Affairs.
When you can lean on consumer protection to get your money back
You have the strongest refund case if: (1) you cancelled within 10 days of purchase; (2) you were charged after sending a cancellation request; or (3) Buildbox failed to provide clear cancellation instructions before you paid. Stopee recommends keeping all proof-receipts, confirmation emails, screenshots of your account page, and a copy of your cancellation email to support. If Buildbox refuses a refund, contact the FMCA or file a complaint with the Ministry of Domestic Trade and Consumer Affairs. These bodies can investigate and apply pressure on Buildbox to refund you.
Methods to cancel your Buildbox subscription
Buildbox does not offer a one-click cancel button in your account dashboard, which frustrates many users. Instead, you must reach out to support directly via email or through the Buildbox World app.
Email cancellation (most common method)
Sending an email to Buildbox support is the primary cancellation path for direct web subscriptions. This method leaves a written record, which matters if you later need to prove you requested cancellation.
App-based cancellation through Buildbox world
If you access Buildbox through the Buildbox World mobile app, you can submit a cancellation or account deletion request through the Profile section. This option may be faster if you prefer to stay in-app, though email still provides clearer proof of your request.
App store or google play cancellation (if you subscribed via a store)
If your subscription is billed through Apple App Store or Google Play Store, cancelling by email alone may not stop the charges. You must cancel directly in the store where you subscribed.
How to cancel Buildbox step by step
Follow these steps carefully to ensure your subscription stops and you receive confirmation.
Preparation before you send a cancellation request
Taking a few minutes to prepare saves you stress later. Before contacting support, gather your account details and make copies of important information.
- Log into your Buildbox account on the website or app
- Note your account email address (the one tied to your subscription)
- Take a screenshot of your current plan name and billing cycle
- Write down your next renewal date if visible
- Check where your subscription is billed
- If billed directly by Buildbox, email is your cancellation path
- If billed by Apple or Google, you must cancel in that store first
- Check your bank or card statement to confirm the billing source
- Save or export any game projects you need
- Download or back up project files before cancellation
- Buildbox does not guarantee how long projects remain accessible after cancellation
- Collect proof of your subscription
- Save all invoice and receipt emails
- Screenshot your plan page showing renewal date
- These records help if you need to dispute charges later
Sending a cancellation email to Buildbox support
Email remains the clearest, most documented way to cancel your Buildbox subscription. Write clearly and keep a copy of everything.
- Compose an email to [email protected] with the subject line: "Subscription cancellation request - [your account email]"
- Include these details in the email body
- Your full name
- The email address associated with your Buildbox account
- Your current plan (Plus, Indie, or Pro)
- Your billing cycle (monthly or annual)
- A clear statement: "I request cancellation of my Buildbox subscription effective immediately"
- Your next billing date if you know it
- Send the email and save it in a folder labeled "Buildbox cancellation"
- Wait for a confirmation email from Buildbox support
- Warning: Buildbox says it may take up to 48 hours to process cancellation
- Check your inbox and spam folder for their response
- If you do not hear back within 3 business days, send a follow-up email
- Once confirmed, check your bank or payment method
- Verify that no charge appears on your next renewal date
- Most users see the change within 1-2 billing cycles
Cancelling a subscription billed through apple app store
If you subscribed through the App Store on an iPhone or iPad, you must cancel there-emailing support alone will not stop the charges.
- Open Settings on your iOS device
- Tap your name at the top of the screen
- Select "Subscriptions"
- Find "Buildbox" in the list and tap it
- Tap "Cancel subscription" and confirm
- Apple will ask if you want to keep the service until the end of your current billing period
- Select "Confirm cancellation"
- You will see "Subscription cancelled" with an end date
- Email [email protected] as well, mentioning you cancelled via the App Store
- This creates a paper trail and alerts Buildbox that you have ended the subscription
Cancelling a subscription billed through google play
If you subscribed through Google Play on an Android device, follow these steps to stop the charges.
- Open Google Play on your Android device or visit play.google.com on a browser
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions" or "Manage subscriptions"
- Find "Buildbox" and tap it
- Tap "Cancel subscription" and follow the prompts
- Google will ask if you want to cancel immediately or at the end of your billing period
- Choose based on your preference and review the refund terms offered
- Confirm the cancellation
- Email [email protected] to notify them of your cancellation
- Include the fact that you cancelled via Google Play
- This ensures both systems are aligned
Requesting account deletion (different from cancellation)
If you want to delete your Buildbox account entirely-not just cancel the subscription-contact support separately for this request.
- Email [email protected] with the subject line: "Account deletion request - [your account email]"
- In the body, write: "I request permanent deletion of my Buildbox account and all associated data"
- Include your full name and account email
- Buildbox may process deletion within 48 hours, but confirm in writing
- Keep the confirmation email as proof that you requested deletion
- Allow up to 5 business days for the deletion to complete across all systems
Understanding refunds and what to expect after cancellation
Many Malaysian users ask whether they will get their money back after cancelling Buildbox. The answer depends on timing and your consumer rights.
When Buildbox will refund you
Buildbox does not state a formal refund policy on its public website, which is a red flag. However, under Malaysian consumer law, you can claim a refund if: (1) you cancel within 10 days of purchase; (2) you were charged after requesting cancellation; or (3) the service did not work as advertised. If you cancel mid-month or mid-year, Buildbox typically does not refund the unused portion-you lose that money. This is why cancelling early in your billing cycle matters.
Timeline for refunds and billing stops
After you send your cancellation request, expect this timeline:
| Timeframe | What happens | Your action |
|---|---|---|
| Day 1 | You send cancellation email to [email protected] | Save the email; note the date |
| Days 1-3 | Buildbox processes your request (up to 48 hours stated) | Check inbox and spam folder for confirmation |
| Days 3-7 | Receive confirmation email from Buildbox | Screenshot confirmation; verify cancellation in your account |
| Next renewal date | No charge should appear on your card | Check your bank statement; contact card issuer if charged |
| Days 14-30 | If refund eligible, it may appear in your account | If no refund, escalate to FMCA or bank |
What to do if you are charged after cancelling
If a charge appears on your card after your cancellation date, Buildbox may not have processed your request in time. Act fast: first, forward your cancellation confirmation email to [email protected] and ask them to reverse the charge. If they do not respond within 7 days, contact your bank or credit card issuer and dispute the charge. Banks in Malaysia can reverse unauthorised charges, and Buildbox will have to prove it charged you legally.
Pro tip: Save screenshots of your account page showing "Subscription cancelled" or "No active subscription." These images are harder for Buildbox to deny than verbal claims.
Common mistakes people make when cancelling Buildbox
Cancelling a subscription feels simple, but small mistakes can leave you still paying. Here are the traps to avoid.
Mistake one: thinking you cancelled when you only downloaded an export
Many users believe exporting their game project is the same as cancelling. It is not. Exporting saves your game file; cancelling stops the subscription charges. You must do both separately. After you download your project, send the cancellation email to support.
Mistake two: cancelling in the app but leaving your card saved
If you submitted a cancellation request in the Buildbox World app but subscribed via the App Store or Google Play, the app cancellation may not stop store billing. You must cancel directly in the store where you were charged. Always verify your cancellation by checking the store's subscription list after you submit your request.
Mistake three: not checking your spam folder for the confirmation
Buildbox support emails sometimes land in spam. If you do not see a confirmation email within 3 business days, check your spam folder, then send a follow-up. Without this confirmation, you have no proof that you requested cancellation, which hurts you if you need to dispute a charge later.
Mistake four: assuming you will get a pro-rata refund
Buildbox does not refund the unused part of your subscription. If you cancel on day 15 of your 30-day billing cycle, you lose the other 15 days. Plan your cancellation for just after a renewal date if you want to avoid losing money. Stopee recommends checking your renewal date before you even send the cancellation request so you can time it better.
Mistake five: not escalating when Buildbox ignores your email
If Buildbox does not reply within 7 business days, do not assume they cancelled you. Email them again with the subject "Follow-up: cancellation request - urgent." If they still do not respond, contact the Federation of Malaysian Consumers Associations or file a complaint with the Ministry of Domestic Trade and Consumer Affairs. These bodies can force Buildbox to acknowledge your request and process it.
What happens to your account and data after cancellation
Cancelling your subscription does not automatically delete your account or game projects. Understanding what stays and what goes matters if you plan to return to Buildbox later.
Your projects after cancellation
Buildbox allows you to keep your game projects in your account after cancellation, though the platform does not publish a clear retention period. You can log back in and view your work, but you cannot export to Windows, iOS, Android, or other platforms unless you reactivate your subscription. This is why exporting your game before cancelling is crucial-once you lose active billing, you may not be able to access those export features.
Your account login after cancellation
You will still be able to log into your Buildbox account using your email and password. Cancellation only removes your billing access, not your login. If you want to erase all traces of your account, you must request account deletion separately, which can take up to 48 hours.
Payment method and billing information
After cancellation, Buildbox should remove your card from active billing, but old payment records remain in your account for accounting purposes. You can log in and update or remove your payment method if you wish. If you want Buildbox to delete your payment data entirely, ask support to do this as part of your account deletion request.
How to avoid future charges and secure your account
After cancellation, take these steps to prevent accidental reactivation or forgotten charges.
Verify cancellation in your account
Log into your Buildbox account 2-3 days after sending your cancellation request. Your subscription status should show "Cancelled" or "No active subscription." If it still shows as active, email support immediately and ask for clarification.
Check your bank or card statement
On your next expected renewal date, check that no charge appears. Most banks show transactions within 1-2 business days. If a charge does appear, contact your bank and your card issuer to dispute it, then escalate to Buildbox support with proof of your cancellation email.
Remove Buildbox from your saved payment methods
If you used Apple Pay, Google Pay, or a saved card, remove Buildbox from your payment method list in those services. This prevents accidental charges if you accidentally resubscribe or if Buildbox attempts an unauthorized charge.
Delete the Buildbox app
If you no longer use Buildbox, delete the app from your phone. This removes the temptation to accidentally resubscribe and keeps your device tidy.
Pricing summary and whether to cancel
Here is a quick summary of Buildbox costs so you can decide if cancellation is right for you.
| Plan | Monthly (RM) | Annual (RM) | Annual cost (RM) | Best for |
|---|---|---|---|---|
| Plus | RM66.00 | RM726.00 | RM792.00 (if monthly) | Basic 2D games, single platform |
| Indie | RM154.00 | RM1,694.00 | RM1,848.00 (if monthly) | Multi-platform releases, more assets |
| Pro | RM522.00 | RM5,742.00 | RM6,264.00 (if monthly) | Professional studios, all features |
If you are paying RM522 per month and only released one small game, cancelling saves you thousands of ringgit per year. Stopee has helped thousands of consumers cancel subscriptions they no longer need, and the savings add up quickly when you multiply the monthly cost by 12. If you are not actively developing games, cancellation makes financial sense.
Contact Buildbox support for cancellation
To cancel your Buildbox subscription, contact support at the address below. Remember to include your full account details and send a follow-up if you do not hear back within 3 business days.
Email: [email protected]
Subject line: Subscription cancellation request - [your account email]
What to include: Your full name, account email, current plan, and a clear request to cancel your subscription effective immediately.
Escalation contact: If Buildbox does not respond within 7 days, contact the Federation of Malaysian Consumers Associations or the Ministry of Domestic Trade and Consumer Affairs for support.
Final thoughts on cancelling Buildbox
Cancelling Buildbox requires patience because the company does not offer a simple one-click button. You must email support, wait for confirmation, and verify that the charge stops on your next renewal date. However, the process is straightforward if you follow the steps above and keep careful records. Save your cancellation email, screenshot your account page, and monitor your bank statement. If Buildbox continues to charge you after you request cancellation, you have legal recourse under Malaysia's Consumer Protection Act 1999.
Stopee understands that subscription cancellation can feel frustrating, especially when a company makes it harder than it should be. That is why Stopee provides clear, step-by-step guidance for services like Buildbox-to empower you to take control of your money and your accounts. Whether you are cancelling Buildbox because you finished your project or because the cost no longer makes sense, Stopee is here to ensure the process goes smoothly. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim their money, and we are ready to help you do the same.