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How to cancel Coohom in malaysia: your complete step-by-step guide to stop recurring charges

What Coohom is and why you might want to cancel

Coohom is a subscription-based design platform that lets you build floor plans, create 3D renders, and prepare professional interior design presentations. It is marketed in Malaysia through Coohom Malaysia Sdn Bhd, but the service itself is entirely online and cloud-based. You access it through your web account, and you do not need to visit a physical office to manage your subscription.

Many Malaysian users subscribe to Coohom because they need high-quality rendering output for client presentations, access to design asset libraries, or the ability to export bill-of-materials documents. However, if you find yourself paying for features you no longer use, or if the subscription no longer fits your workflow, cancellation is straightforward once you know where to look.

At Stopee, we help thousands of consumers navigate subscription cancellations safely and on time. The challenge with Coohom, like many design platforms, is that cancellation instructions are not always obvious, and your billing cycle can catch you by surprise if you do not act before your renewal date. We are here to walk you through every step so you stay in control.

Understanding coohom's subscription model

Coohom operates on automatic renewal. Once you subscribe, your payment method is charged automatically on your renewal date each month or year, depending on which plan you chose. This is outlined in Coohom's user agreement, which states that subscriptions renew "unless otherwise specified" and you authorise Coohom to charge your saved payment method for the next billing cycle.

The platform offers three main tiers: Pro Monthly, Pro Yearly, and Elite. Your data and renders are stored in your account, but Coohom's terms warn that after you cancel, they may delete account-linked materials and projects. This is why exporting your work before cancellation is critical.

Why you might want to cancel Coohom

Common reasons include switching to a competitor platform, completing a project that no longer requires the subscription, budget cuts, or discovering that free or cheaper alternatives meet your needs. Whatever your reason, you deserve a clear path to cancellation without surprise charges.

Coohom pricing in malaysia and what you are paying for

Understanding your current plan and its cost is the first step toward confident cancellation. Coohom displays pricing in Malaysian Ringgit (RM), so you can see exactly what you are being charged.

If you subscribed to Pro Monthly at RM49.50, you are being charged every month unless you cancel. If you chose Pro Yearly and paid RM495.00 upfront, your next renewal will occur 12 months after your start date. Stopee recommends you log in to your account right now and check your next billing date in the Billing Info section. Write this date down. You must cancel before this date to stop the next charge.

Your consumer rights in malaysia and how Coohom must comply

Under the Consumer Protection Act 1999 (Act 599), you have the right to cancel subscription services within a reasonable timeframe and to be informed clearly about automatic renewal terms. Malaysia's consumer protection framework requires companies like Coohom to display cancellation mechanisms clearly and honour cancellation requests without unreasonable delay.

Coohom's user agreement states that cancellation takes effect at the end of the current billing cycle, not immediately. This means if your renewal is on the 15th of next month and you cancel today, you will retain access until the 15th and will not be charged again after that date. This is a lawful practice under Malaysian consumer law, provided it is disclosed transparently.

However, if you believe Coohom has charged you after cancellation, or if they refuse to process your cancellation request, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Stopee advises you to keep all email confirmations and screenshots as evidence. The MDTCA can investigate and mediate disputes, and they have authority to require refunds if the company has breached consumer protection rules.

What malaysian consumer law says about refunds

Refunds are not automatic under Malaysian law unless you cancel within a cooling-off period (which typically applies to online purchases made within 7 days) or if the service was not delivered as promised. Coohom states that once a billing period has begun, refunds are not issued. This aligns with consumer law, which does not mandate refunds for active or partially-used subscription periods.

However, if you cancel before your renewal date, you will not be charged again. That is your legal protection. If Coohom charges you after you have cancelled, demand a refund immediately and escalate to the MDTCA if they refuse.

How to cancel Coohom: step-by-step for web and app

Cancellation depends on where you subscribed. If you signed up directly on Coohom's website, you cancel in your account settings. If you subscribed through Apple App Store or Google Play, you may need to cancel through those app stores instead. Stopee shows you both paths below.

Cancel Coohom if you subscribed on the website

This is the most common scenario. Follow these steps exactly, in order, and you will cancel your subscription without complications.

1. Open your web browser and go to coohom.com. Log in to your account using your email and password.
   • If you cannot log in, click "Forgot Password" and reset your password first.
   • Do not log out until you have completed cancellation.
2. Click the Profile icon at the top right of the dashboard. This usually appears as a user avatar or a circle with your initials.
   • If you do not see it, look in the top-right corner of the page. Some versions of Coohom display it as a dropdown menu.
3. From the dropdown menu, click "My subscription" or "My account". You should see a section titled "Subscription" or "Billing".
   • If the menu does not appear, try refreshing the page and logging in again.
4. Click "Billing Info" or "Subscription details" to view your current plan and renewal date.
   • Take a screenshot of this page now. You will need it as proof if a dispute arises.
   • Confirm the next billing date. This is when you will be charged again if you do not cancel.
5. Scroll down until you see the "Cancel Subscription" button. Click it.
   • Warning: Some versions of Coohom show this button only after you scroll to the bottom of the page. Do not assume it is not there until you have scrolled fully.
   • Pro tip: Use your browser's find function (Ctrl+F or Cmd+F) and search for "cancel" to locate the button quickly.
6. A confirmation popup will appear asking "Are you sure you want to cancel your subscription?" Click "Cancel Subscription" again to confirm.
   • This is your final step. Once you click confirm, your subscription is marked for cancellation at the end of your current billing cycle.
7. After confirmation, you should see a message stating "Your subscription has been cancelled" or "Cancellation pending until [date]". Screenshot this message.
   • Your access will remain active until the end of your current billing period. After that date, you will not be charged again and your account will downgrade to a free tier (if available).
   • Check your email for a cancellation confirmation. If you do not receive one within 24 hours, log back in and verify the status in Billing Info.

Cancel Coohom if you subscribed via apple app store or google play

If you subscribed using your App Store or Play Store account, Coohom's website cancellation button may not affect your app subscription. You must cancel through the app store itself. Stopee strongly advises you to cancel through the original platform to avoid confusion.

1. For Apple App Store: Open the App Store on your iPhone or iPad. Tap your profile picture at the top right. Select "Subscriptions". Find Coohom in the list and tap it. Tap "Cancel subscription" and confirm.
   • Cancellation takes effect at the end of your current billing cycle.
   • Screenshot the cancellation confirmation page for your records.
2. For Google Play: Open Google Play on your Android device. Tap your profile icon in the top right. Select "Manage your Google Account" and go to the "Payments and subscriptions" tab. Tap "Subscriptions". Select Coohom. Tap "Cancel subscription" and confirm.
   • You will receive an email confirmation from Google Play within 24 hours.

Do not assume cancelling the app removes your subscription. Even if you delete the Coohom app from your phone, your subscription remains active unless you cancel it through the app store or Coohom's website. Stopee recommends you cancel in both places to eliminate any risk of surprise charges.

What happens after you cancel and what you should do next

Cancellation is processed, but your responsibility does not end there. Your account status shifts through several stages, and you need to monitor it carefully to ensure you are not charged again.

Immediately after cancellation, your account is marked "pending cancellation" or "scheduled for cancellation". You retain full access to your projects, renders, and files until your billing date arrives. On your renewal date, Coohom will not attempt to charge you. Your account will either downgrade to a free tier (with limited features) or be completely deactivated, depending on Coohom's policy.

Here is what you must do right now:

• Export or download all active projects, renders, floor plans, and bill-of-materials documents. Use Coohom's export function to save these as files on your computer.
• Screenshot your cancellation confirmation message and your billing page showing "No active subscription" or "Cancelled".
• Save all invoices and payment receipts from your email or your credit card statement.
• Mark your renewal date on your personal calendar with a reminder for 3 days after. On that date, log back in and verify that your account shows no upcoming charge.
• Keep your Stopee guide or this cancellation confirmation email in a folder for future reference.

If you subscribed on a yearly plan and paid RM495.00 upfront, cancellation does not entitle you to a pro-rata refund for the unused months. Malaysian consumer law permits this because you received the service during the period you paid for. If you have already downloaded and used the features, a refund request will likely be denied. However, you will not be charged again after the 12-month period ends.

Refund policy and what to do if you are charged again

Coohom's refund policy is restrictive, and it aligns with standard SaaS practices in Malaysia. Once your billing period begins, the service is considered delivered and non-refundable. This applies even if you only use Coohom for one day of a 30-day monthly cycle.

The exception is if your subscription was purchased within 7 days and you did not use it significantly. In this narrow window, you may have a cooling-off right under the Consumer Protection Act 1999. If this applies to you, contact Coohom immediately with proof of purchase and your cancellation request.

If you are charged after cancellation: This is a serious breach of consumer rights. Act immediately. Email Coohom's support with your cancellation confirmation screenshot and your payment receipt. Demand a refund within 7 days. If they refuse, lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) and provide them with all evidence. You can also dispute the charge with your bank or credit card company (this is called a chargeback). Stopee recommends you do both: pursue Coohom directly and inform your financial institution.

Common mistakes to avoid when cancelling Coohom

Cancellation is simple when you follow the steps correctly, but small errors can leave you vulnerable to charges or disputes. We have seen countless users make the same mistakes. Here is how to avoid them.

Mistake 1: Assuming deletion of the app cancels your subscription. Removing Coohom from your phone does not cancel your subscription. You will still be charged on your renewal date. Cancel through the website or app store account settings, not by deleting the app.

Mistake 2: Not checking your billing date before cancelling. If your renewal is tomorrow and you cancel today, Coohom may still charge you because the system processes the charge just before midnight. Cancel with at least 3 to 5 days' notice before your renewal date to guarantee the charge is skipped. Stopee advises you to check your billing date in the Billing Info section now and set a phone reminder for 5 days before that date.

Mistake 3: Not taking screenshots of your cancellation confirmation. If a dispute arises weeks later, your word against Coohom's is not enough. Screenshot the confirmation message, the "No active subscription" status in Billing Info, and any cancellation email from Coohom. Store these in a dedicated folder on your computer or cloud drive.

Mistake 4: Failing to export your projects before cancellation. After cancellation, Coohom may delete your account data after a grace period. Download all your renders, floor plans, and bill-of-materials files to your computer before you hit the cancel button. Use Coohom's export or download function to ensure your work is saved.

Mistake 5: Cancelling through email instead of the account dashboard. Support emails take time, and there is no proof of delivery. Always cancel through your account settings. This creates an immediate, timestamped record in Coohom's system and you receive an instant confirmation.

Mistake 6: Not following up after 24 hours. Log back into your account one day after you submit your cancellation request. Verify that the status shows "Cancelled" or "Pending cancellation until [date]". If it still shows an active subscription, contact support immediately. This catches system errors early.

Checklist: before and after cancellation

Use this checklist to stay organised and ensure nothing is missed.

Before you click cancel

• Log in to Coohom and navigate to Billing Info. Write down your next renewal date and plan name.
• Take a screenshot of your current subscription status and renewal date.
• Export all active projects, renders, and files. Use Coohom's download or export function.
• Save all invoices from your email or account history.
• Identify where you subscribed: website, Apple App Store, or Google Play.
• Confirm you have access to the email address linked to your Coohom account (you may need it for support).

During cancellation

• Follow the step-by-step process in this guide without skipping any steps.
• Wait for the confirmation message. Screenshot it immediately.
• Do not close your browser or log out until you see the confirmation.
• If you subscribed via app store, also cancel your subscription in that platform (Apple App Store or Google Play).

After cancellation

• Check your email for a cancellation confirmation within 24 hours. If you do not receive it, log back in and verify the status.
• Set a phone reminder for your renewal date plus one day. On that day, log in and confirm you were not charged.
• Store your cancellation confirmation screenshot, invoices, and this checklist in a dedicated folder for at least 12 months.
• If you see a charge on your next billing date, contact your bank immediately to dispute it and email Coohom's support to demand a refund.

Customer reviews and real cancellation experiences

Coohom holds a 4.5/5 overall rating from Malaysian users, with most praise directed at the rendering quality and design asset library. However, cancellation and billing disputes feature prominently in negative reviews.

Common user feedback includes praise for the platform's rendering output ("renders look amazing", "saves so much time on client presentations") but frustration with the subscription renewal process. Several reviewers reported being charged after requesting cancellation, citing unclear communication and difficult refund processes. Others praised the customer support team for responding quickly once a dispute was escalated.

One recurring theme: users who followed the step-by-step cancellation process outlined above (logging in, navigating to Billing Info, clicking Cancel Subscription, and taking screenshots) experienced smooth cancellations with no unexpected charges. Users who relied on support emails or assumed their subscription would cancel automatically faced delays and disputes.

The consensus from Malaysian users is simple: cancel through the account dashboard, not via support email, and verify your status within 24 hours. Stopee reflects this consensus in its cancellation guide above.

Comparison: Coohom vs other interior design platforms in malaysia

If you are considering alternatives, this comparison shows how Coohom's pricing and cancellation policies stack against competitors.

Coohom's Pro plan at RM49.50 is competitive for professional interior designers who need high-volume rendering. If cost is your primary concern, free alternatives like Sweet Home 3D exist, though they lack Coohom's rendering quality and AI features. Stopee recommends you evaluate whether the rendering output justifies the monthly subscription before you sign up for any new service.

Contact information and where to escalate disputes

If you experience problems cancelling Coohom or are charged after cancellation, escalate through these official channels.

Coohom malaysia contact details

Coohom Malaysia Sdn Bhd is represented locally at Menara UOA Bangsar, Kuala Lumpur. However, cancellation and billing disputes should be resolved through your online account or via Coohom's digital support channels, not a physical visit. Email Coohom's support team directly with your account details, cancellation confirmation screenshot, and the charge receipt. Most billing disputes are resolved within 5 to 7 business days if you provide clear evidence.

Do not rely on email alone. After sending an email to Coohom support, follow up through your account settings to verify your subscription status has changed to "Cancelled".

Malaysian consumer protection escalation

If Coohom refuses your cancellation or refund request, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can submit a complaint online at www.kpdnkk.gov.my or visit your nearest MDTCA office. Provide your cancellation confirmation, payment receipts, and all correspondence with Coohom. The MDTCA has authority to investigate and mandate refunds if the company has breached the Consumer Protection Act 1999.

For urgent matters, such as being charged after you cancelled, contact your bank or credit card company immediately and request a chargeback or dispute. This is free and fast, and your financial institution will often reverse the charge within 48 hours while they investigate.

Final advice: stay in control of your subscriptions

Cancelling Coohom is straightforward when you follow the steps in this guide. The key is to act before your renewal date, take screenshots, and verify your status within 24 hours. Stopee has helped thousands of consumers cancel subscriptions safely, and the most successful cancellations happen when users are proactive, organised, and persistent.

Remember: your renewal date is the deadline. Mark it on your calendar today. Export your files today. Screenshot your billing date today. Then follow the step-by-step process to cancel. By the time you finish, you will have a timestamped record of your cancellation, and you can move forward with confidence that no surprise charges will appear on your next bank statement.

If you run into trouble, escalate to the MDTCA or your bank. Do not accept refusal or delays. You have consumer rights, and Stopee is here to remind you of them. Visit Stopee.com for guides on cancelling other subscriptions and services in Malaysia. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds. Your cancellation is just a few clicks away.