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Cancel Draftsight: Step-by-Step Guide
How to cancel Draftsight and stop recurring charges in malaysia
What is Draftsight and why you might want to cancel
Draftsight is a cloud-based computer-aided design (CAD) subscription that Dassault Systemes offers for professional 2D drafting and lightweight 3D work. You pay on a yearly or monthly basis to create, edit, and share DWG, DXF, and DGN files - the industry standard formats for engineers, architects, and construction professionals across Malaysia.
The frustration many users face is that Draftsight ties cancellation to your purchase confirmation email rather than a simple account dashboard. If you are here to cancel, you likely noticed the auto-renewal path is buried, support contact options are limited, and the company does not advertise a straightforward "Cancel My Subscription" button. That friction is real, and Stopee exists to help you navigate it.
Draftsight pricing in malaysia
Draftsight operates on three main paid tiers, with Malaysian pricing estimated in RM based on official USD rates (approximately 1 USD = RM4.5). You will find these plans charged annually unless you switch to a monthly cycle.
| Plan | Annual cost (RM) | Best for | Key features |
|---|---|---|---|
| Professional | RM1,350 | Solo freelancers and small practices | Create, edit, view DWG/DXF/DGN files; basic drafting tools |
| Premium | RM2,700 | Mid-sized teams and design studios | Sheet Set Manager, PDF import, batch printing, advanced tools |
| Network | RM1,800 | Organizations with concurrent users | Multi-seat licensing, team collaboration, admin controls |
Most Malaysian subscribers start on a free 30-day trial for the Premium tier, then forget to cancel before the first annual charge lands. That trial-to-paid transition is where many users get caught off guard.
When cancelling Draftsight makes sense
You should cancel if you no longer need regular CAD drafting, have switched to a competitor like AutoCAD or LibreCAD, or find the subscription cost no longer justified by your workload. You might also cancel if you are testing the software during trial and decide it does not fit your workflow before the paid plan kicks in.
Stopee recommends you act at least 7 to 10 days before your renewal date to give Draftsight support time to process your request and confirm cancellation, because the automatic billing system does not always update instantly.
Your consumer rights under malaysian law
Malaysia protects your right to cancel subscriptions through two key pieces of legislation that you should understand before taking action.
Consumer protection act 1999
The Consumer Protection Act 1999 (CPA 1999) gives you the right to cancel a subscription service within 14 calendar days of purchase, provided Draftsight is classified as a distance sale (which it is, since you order online). This applies whether you are on trial or paid plans.
You do not need to give a reason for cancellation within this 14-day window. If you paid for an annual plan and cancel within 14 days, you are entitled to a full refund minus any service you actually used. Keep your purchase confirmation email as proof of the transaction date.
Distance sale rules
Under CPA 1999 distance sale regulations, Draftsight must provide you with a clear cancellation method and timeline before you complete the purchase. If the company fails to do this transparently, you have stronger grounds to request a refund even after 14 days have passed.
If Draftsight refuses to honour your cancellation or refund request, you can file a complaint with the Federation of Malaysian Consumers Associations (FOMCA) or escalate to the Ministry of Domestic Trade and Consumer Affairs Malaysia. Stopee advises you to document every email exchange, screenshot every payment confirmation, and keep your cancellation request records for at least 2 years.
Cancellation methods for Draftsight
Draftsight does not offer a direct "Account Settings" or "Cancel Subscription" portal on its main website. Instead, the company routes cancellation through three separate paths depending on where you bought the subscription.
Method 1: cancel direct web subscription via purchase email
If you bought Draftsight directly from draftsight.com, the official cancellation route begins with your purchase confirmation email.
- Open your purchase confirmation email from Draftsight or Dassault Systemes
- Search your inbox for "Draftsight", "Dassault", "renewal", "invoice", or "order confirmation"
- The email will contain your subscription details and renewal date
- Look for a subscription management or manage renewal link in that email
- This link typically appears near the bottom of the message
- Click it to open your subscription dashboard
- Log in with the email address you used to purchase
- Use the same password you created during signup
- If you forget your password, use the "Forgot Password" option
- Locate the auto-renewal or subscription settings section
- Look for buttons labelled "Manage Subscription", "Renewal Options", or "Billing"
- Toggle off automatic renewal
- Select "Stop auto-renewal", "Cancel subscription", or similar wording
- The system may ask you to confirm your choice
- Take a screenshot of the final confirmation page
- Save this as proof that you cancelled before your renewal date
- Write down the timestamp and any cancellation reference number
- Wait for a confirmation email
- Draftsight should send you an email within 24 to 48 hours
- If no email arrives after 3 days, escalate to [email protected]
Pro tip: If the subscription management link in your email is broken or leads to an error, Stopee recommends you copy the link address, wait 24 hours, and try again. Email links sometimes expire or face temporary server issues.
Method 2: cancel via the Draftsight support portal
If you cannot locate your purchase confirmation email or the link inside it does not work, contact Draftsight support directly.
- Visit https://www.draftsight.com/support in your web browser
- Look for a "Contact Support" or "Submit a Ticket" option
- The support page may offer email, web form, or knowledge base search
- Open your email client and send a cancellation request to [email protected]
- Subject line: "Request to cancel subscription and stop auto-renewal"
- Include your account email address, order number (if you have it), and renewal date
- Clearly state your cancellation is effective immediately or before your next billing date
- Attach a screenshot of your current active subscription or invoice
- This helps support verify your account quickly
- Keep a copy of your sent email for your records
- Set a calendar reminder to follow up if you do not hear back within 5 working days
- Wait for a cancellation confirmation email
- Support should reply within 2 to 5 working days
- Ask them to confirm the exact cancellation date and whether you will be charged again
Warning: Do not assume silence means success. If support does not confirm your cancellation in writing within 5 working days, follow up with a second email or escalate to FOMCA. Stopee has seen users charged after "cancelling" because the company never formally processed the request.
Method 3: cancel through app store or google play (if applicable)
If you subscribed to Draftsight through Apple App Store or Google Play Store rather than the Draftsight website, you must cancel through that platform instead.
- Apple App Store (iOS)
- Open the App Store app on your iPhone or iPad
- Tap your profile icon (top right)
- Select "Subscriptions"
- Tap "Draftsight" from the list
- Tap "Cancel Subscription" and follow the prompts
- Apple will confirm the cancellation date
- Google Play Store (Android)
- Open the Google Play Store app on your Android device
- Tap your profile icon (top right)
- Select "Manage subscriptions"
- Tap "Draftsight"
- Tap "Cancel subscription" and confirm
- Google will send a confirmation to your account email
- Take screenshots after cancellation
- Capture the final confirmation screen to prove you cancelled
Pro tip: If you are unsure which platform you used, check your bank or credit card statement. Look for transactions from "Apple", "Google", or "Draftsight Direct" to identify where you subscribed.
Timeline and what happens after you cancel
Understanding the exact moment your access ends is crucial so you do not lose work or get caught without a fallback tool.
What you can expect after cancellation
Once you successfully cancel, Draftsight will stop charging you on the next renewal date. However, your access does not end immediately.
- You retain full access to Draftsight until your current subscription period expires
- If you cancel on 15 January and your renewal was due 31 March, you can still use Draftsight until 30 March
- After the subscription expires, you lose access to all paid features and cannot open DWG files you created in the premium tiers
- Your account data may be retained by Draftsight for 30 to 90 days, but this is not guaranteed
Stopee strongly recommends you back up all your CAD files, drawings, and projects to your local computer or cloud storage (Google Drive, OneDrive, Dropbox) before your access expires. Do not rely on Draftsight to store your work after cancellation.
Transition tips before access ends
Export all your files in open formats like DXF or PDF so you can open them in free or alternative software. If you are switching to another CAD tool, test the import process now while you still have Draftsight access. This gives you time to troubleshoot any compatibility issues.
Refund eligibility and how to claim
Whether you receive a refund depends on when you cancel and which Malaysian consumer law applies to your situation.
14-day cooling-off period refund
Under the Consumer Protection Act 1999, you have an automatic right to cancel within 14 calendar days of purchase and receive a full refund, with no questions asked. This applies even if you have already used the software.
To claim this refund:
- Send a written cancellation request to [email protected] within 14 days of your purchase date
- State your full name, email, order number, and purchase date
- Reference the Consumer Protection Act 1999, section on distance sales
- Ask for a full refund and the expected timeline
- Draftsight must process the refund within 14 to 21 days of receiving your request
- The refund should appear back in your original payment method (credit card, debit card, or online wallet)
Refund after 14 days (partial or pro-rata)
If you cancel after 14 days but before your subscription renews, you may not qualify for a refund under consumer law. However, you should still ask Draftsight for a pro-rata (partial) refund based on the unused portion of your subscription. Some vendors offer this as a goodwill gesture.
Stopee has seen customers successfully claim partial refunds by emailing support with a clear explanation of why they are no longer using the service. Offer to accept a partial refund if Draftsight refuses the full amount. Many companies prefer a small refund to a complaint filed with FOMCA.
If Draftsight refuses to refund
If the company declines your refund request after 14 days or does not respond within 21 days, you can escalate to:
- Federation of Malaysian Consumers Associations (FOMCA) - fomca.org.my - File a formal consumer complaint
- Ministry of Domestic Trade and Consumer Affairs - mdtca.gov.my - Report the dispute for investigation
- Your bank or credit card issuer - Initiate a chargeback or dispute if Draftsight charged your card without authorization
Keep all email correspondence, payment receipts, and cancellation confirmations. Stopee recommends you send a final written notice to Draftsight referencing CPA 1999 before escalating to an external authority.
Common cancellation mistakes to avoid
Many users think they have cancelled only to discover they were still charged months later. These mistakes are avoidable with the right approach.
Mistake 1: deleting the confirmation email without saving proof
Your purchase confirmation email is your only direct link to the subscription management portal. If you delete it, you lose the cancellation link and make the process harder. Stopee recommends you create a folder in your email client called "Subscriptions to Cancel" and keep all confirmation emails there until you have written proof of successful cancellation.
Mistake 2: cancelling the wrong way (e.g., just stopping payments)
Stopping payment to your credit card does not equal cancelling the subscription. Draftsight will mark your account as delinquent, may pursue collection action, and could still renew the subscription when you update your payment method. Always use the official cancellation path that Draftsight provides.
Mistake 3: not checking the renewal date after cancellation
After you receive a cancellation confirmation, set a calendar alert for 5 days after your renewal date. Log into your account or check your email to confirm you were not charged. If a charge appears, contact support immediately with your cancellation proof to request a refund.
Mistake 4: assuming auto-renewal is off because you cancelled once
If you renew your subscription or upgrade to a higher tier, the auto-renewal setting may reset. Do not assume your previous cancellation carries over. Check your account settings every 3 months to confirm auto-renewal is still disabled.
Cancellation checklist for Draftsight
Use this checklist to ensure you cancel correctly and keep proof of every step.
| Task | Completed? | Proof saved? |
|---|---|---|
| Find and screenshot your purchase confirmation email | ☐ | ☐ |
| Note your renewal date and current plan name | ☐ | ☐ |
| Back up all DWG, DXF, and project files to local storage | ☐ | ☐ |
| Access the subscription management portal via your email link | ☐ | ☐ |
| Toggle off auto-renewal and screenshot the final confirmation | ☐ | ☐ |
| Wait for Draftsight's cancellation confirmation email (3 to 5 days) | ☐ | ☐ |
| Set a calendar reminder for 5 days after your renewal date | ☐ | ☐ |
| Verify you were not charged on the renewal date | ☐ | ☐ |
| File a complaint with FOMCA if you are still charged (optional) | ☐ | ☐ |
Should you cancel or keep Draftsight
This table helps you decide whether cancellation is the right move based on your work habits and budget.
| Reason to keep | Reason to cancel |
|---|---|
| You use DWG editing 5+ days per week | You open Draftsight fewer than 5 times per month |
| Your team collaborates on designs inside Draftsight | You have already switched to a free alternative like LibreCAD |
| Clients require DWG file compatibility | You only need to view (not edit) DWG files |
| The RM1,350 to RM2,700 annual cost is budgeted | The subscription no longer fits your budget or workflow |
| You rely on PDF import and batch printing features | You can export your files and work offline |
Alternatives to consider before cancelling
Before you cancel outright, explore whether a lower-cost plan or temporary pause might work better for your situation.
Downgrade instead of cancel
If you only need basic 2D drafting, downgrading from Premium (RM2,700) to Professional (RM1,350) cuts your annual cost in half. Contact [email protected] and ask whether you can downgrade mid-cycle without losing your account data. Stopee recommends this option if you are cancelling purely for cost reasons.
Pause your subscription
Some software vendors (though not all) allow temporary subscription pauses for 1 to 3 months. Email Draftsight support and ask if a pause option exists. If they say no, request a 1-month or 3-month break and offer to resume after your pause ends. This preserves your account and renewal history.
Free and low-cost alternatives
- LibreCAD - Free, open-source, reads and writes DWG files
- DWG TrueView - Free viewer and basic editor from Autodesk
- Autodesk Fusion 360 - Free for students and personal use; RM400+ annually for professionals
- Solid Edge Community Edition - Free for individual makers and hobbyists
Contact and escalation information
If you have cancelled Draftsight and need to escalate a billing or access issue, here is where to reach out.
Draftsight direct support
Email: [email protected]
Website: draftsight.com/support
Expected response time: 2 to 5 working days
What to include in your email: Your account email, order number, renewal date, and a clear description of whether you are cancelling, requesting a refund, or reporting a billing error.
Malaysian consumer authorities
Federation of Malaysian Consumers Associations (FOMCA)
Website: fomca.org.my | Email: [email protected]
File a complaint if Draftsight refuses to honour a cancellation or refund within 21 days.
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Website: mdtca.gov.my | Hotline: 1-800-886-800 (toll-free)
Escalate disputes that FOMCA cannot resolve or if you need government investigation of unfair trading practices.
Your bank or credit card provider
Contact your financial institution if Draftsight charges you after cancellation. You can request a chargeback or dispute within 60 to 120 days of the unauthorized charge, depending on your bank's policy.
How stopee can help
Stopee has helped thousands of consumers cancel software subscriptions, reclaim refunds, and understand their rights under Malaysian consumer law. If you are unsure about any step in the cancellation process or believe Draftsight is acting unfairly, visit stopee.com to access free guides, escalation templates, and expert support. Stopee also maintains a database of company cancellation policies so you know exactly what to expect before you subscribe to any service.
Whether you are cancelling Draftsight today or planning to avoid subscription traps in the future, Stopee empowers you with the knowledge and tools to take control of your money. Your subscription, your choice, your control.