Manage Endnote

How to cancel Endnote in malaysia without losing your research library

Why Endnote cancellation feels complicated in malaysia

Endnote (owned by Clarivate) is a powerful reference management tool used by researchers, lecturers, postgraduate students, and academic writers across Malaysia who need to organise citations and build bibliographies quickly. The frustration you feel when trying to cancel is real: Clarivate does not publish a clear, visible cancellation flow on their website, even though they sell the software directly online.

This guide from Stopee walks you through every step to cancel Endnote safely, protect your research library, and claim a refund if you qualify under Malaysian consumer law. We'll show you where Clarivate hides the cancellation option, what to do before you submit your request, and how to follow up if they don't respond.

What you're paying for with Endnote

Endnote 2025 costs RM1,180 (USD $249.95) as a one-time purchase or recurring subscription, depending on which plan you chose when you signed up. The paid product includes full reference management, citation insertion into Microsoft Word and Google Docs, library syncing across devices, article organisation tools, and AI-powered research assistance.

The confusion starts here: Endnote is partly sold as a licence (you own it) and partly as a service (you access it via an online account managed by Clarivate). If you bought through the App Store on iPhone or iPad, or Google Play on Android, your subscription is held by Apple or Google, not Clarivate directly. That matters enormously when you cancel.

How Endnote is sold to users in malaysia

Endnote offers a 30-day free trial to new users. Many Malaysians sign up for the trial, discover they don't need it, and want to cancel before their first charge hits. The problem: Clarivate's terms of service do not clearly state the exact auto-renewal date, minimum commitment period, or data retention policy after cancellation.

This lack of transparency is exactly why Stopee exists. You need clarity before you cancel so you know whether you're inside the 30-day refund window and what will happen to your saved references after your account closes.

Your consumer rights under malaysian law

What the consumer protection act 1999 says about Endnote

Malaysia's Consumer Protection Act 1999 gives you the right to cancel any distance contract (a sale made online, by phone, or by email) within 14 calendar days of purchase, as long as you follow the seller's cancellation method and pay for return postage if goods are involved. For software and digital services like Endnote, the digital nature of the product means you can cancel within 14 days and request a full refund.

The Act also protects you against misleading statements about the product. If Clarivate's website or marketing materials misrepresented Endnote's features, or if they failed to disclose the auto-renewal terms clearly, you have grounds to complain to the Federation of Malaysian Consumer Associations (FMCA) or lodge a case with your state's Consumer Claims Tribunal.

What happens if clarivate refuses to refund you

If you cancel within 14 days but Clarivate denies your refund request, escalate to the Federation of Malaysian Consumer Associations (www.fmca.org.my) or your local state Consumer Claims Tribunal. Both bodies handle disputes under the Consumer Protection Act 1999 and can order Clarivate to refund you. Stopee recommends keeping screenshots, receipts, and email correspondence as evidence.

If the dispute involves a purchase above RM5,000, you may file a case in the Small Claims Court. For amounts below RM5,000, the Consumer Claims Tribunal is faster and free to use.

How to cancel Endnote: step by step

Check where you bought Endnote before cancelling

This is the critical first move: you must cancel in the same place you bought. If you purchased through the App Store, you cancel in the App Store. If you bought through Google Play, you cancel there. If you bought directly from Clarivate's website, you contact their support team.

Check your email inbox for a receipt or order confirmation. Look for the sender: does it say "Apple", "Google Play", "Clarivate", or something else? That email address tells you exactly where to submit your cancellation request.

Cancel Endnote if you bought it on the app store (iPhone or iPad)

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Tap Subscriptions.
4. Find and tap Endnote in the list.
5. Tap Cancel subscription or Cancel free trial (the button changes depending on your plan).
6. Choose your reason for cancellation from the dropdown menu. Stopee recommends selecting "It's too expensive" or "I don't use it" to help Apple flag the service if there are widespread complaints.
7. Tap Confirm or Cancel subscription to finish.

Pro tip: Apple processes cancellations instantly. Your access continues until the end of your billing cycle (usually 30 days). You won't be charged again.

Cancel Endnote if you bought it on google play (Android)

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Tap Manage my subscriptions.
4. Find and tap Endnote.
5. Tap Cancel subscription.
6. Select your cancellation reason from the list. Stopee advises being specific so Google knows why you're leaving.
7. Tap Cancel subscription again to confirm.

Warning: Google Play may show you a retention offer (a discount to keep your subscription). Ignore it if you don't want Endnote. Tap Cancel subscription one more time to bypass the offer and complete your cancellation.

Cancel Endnote if you bought it directly from clarivate

1. Visit Clarivate's contact page at endnote.com/contact/ and select Account or Technical Support from the category dropdown.
2. Fill in your full name, email address, and product (Endnote 2025 or whichever version you purchased).
3. In the message field, write: "I would like to cancel my Endnote subscription effective immediately. Please confirm the cancellation and process a refund to my original payment method." Include your order number if you have it.
4. Tick any consent boxes and submit your request.
5. Clarivate typically responds within 24 to 48 hours. Check your email (including spam folder) for their reply.
6. If they ask for additional information (like proof of purchase), reply with a screenshot of your receipt, order confirmation, or bank statement showing the charge.
7. Once Clarivate confirms cancellation in writing, your subscription is terminated. Request written confirmation that includes the refund date and amount.

Warning: Clarivate does not publish a self-service cancellation option on their website. You must contact them via their support form or email. Do not rely on phone calls alone; always follow up with a written email so you have proof of your cancellation request.

Pro tip: When you contact Clarivate, mention that you purchased within the last 14 days and you want a refund under Malaysia's Consumer Protection Act 1999. This reference to your legal rights often speeds up approval.

What to do before you cancel

Save your Endnote library before losing access

Cancelling Endnote does not automatically delete your library, but access via Clarivate's sync servers will stop after a period of inactivity or when your account is officially closed. Export your references now so you never lose your research.

1. Open Endnote on your computer.
2. Click File in the menu bar.
3. Select Export.
4. Choose All references or highlight the folders you want to save.
5. Pick a file format. Stopee recommends XML (Endnote format) or RIS (universal format readable by Zotero and Mendeley).
6. Choose a save location on your computer (Desktop is easiest to find later).
7. Click Export and wait for the download to finish.

Check your computer for the exported file. If you have thousands of references, this may take a few minutes. Keep this file in at least two places: your computer and a cloud storage service like Google Drive or Microsoft OneDrive.

Gather evidence before you cancel

Take screenshots now of everything related to your purchase. Stopee recommends capturing:

• Your Endnote account dashboard showing your plan, subscription date, and renewal date.
• Your receipt or order confirmation email from the date you purchased.
• Your bank or credit card statement showing the charge to Clarivate.
• Any promotional emails about the free trial or discount offer you accepted.

Save all screenshots as PDF files and store them in the same cloud location as your exported library. These files protect you if Clarivate disputes your cancellation or refund request later.

Refunds and timelines after cancellation

When clarivate will refund you

If you cancel within 14 calendar days of your purchase, you are entitled to a full refund under the Consumer Protection Act 1999. Clarivate will refund the amount to your original payment method (the credit card, debit card, or bank account you used to buy Endnote).

Refunds typically take 3 to 5 business days to appear in your account after Clarivate approves your request. Sometimes your bank takes an extra 1 to 2 days to process the incoming refund. If you don't see the money after 7 business days, contact your bank and ask them to check the transaction status.

What happens if you cancel after 14 days

After 14 days, you no longer have an automatic refund right under Malaysian law. However, Stopee recommends asking Clarivate anyway, especially if:

• The product did not work as advertised.
• Clarivate misled you about the features or auto-renewal terms.
• You discovered a major bug or compatibility issue within the first 30 days.

Frame your cancellation request around the product's failure, not just buyer's remorse. Clarivate may offer a partial refund or credit as a goodwill gesture. Even if they refuse, you have documented your objection, which helps if you later escalate to the Consumer Claims Tribunal.

Pricing table for Endnote in malaysia

Note: Prices shown are accurate as of this guide's publication and may change. Always check the official Endnote website or your receipt for the exact amount you were charged. Currency conversion rates affect the ringgit equivalent of USD pricing.

Alternatives to Endnote after cancellation

Free and low-cost reference managers you can switch to

After you cancel Endnote, you don't have to pay for another expensive research tool. Stopee recommends three solid alternatives that Malaysian researchers use widely:

• Zotero (free): An open-source reference manager that works on Windows, Mac, and Linux. You can import your Endnote library directly. Zotero syncs across devices and integrates with Word and Google Docs just like Endnote.
• Mendeley Reference Manager (free tier available): Also accepts Endnote imports. The free version covers most academic needs. Mendeley is made by Elsevier, a major academic publisher, so it integrates well with academic databases.
• JabRef (free, open-source): Built for BibTeX files, ideal if you write in LaTeX. Less beginner-friendly than Zotero, but powerful and completely free.

All three support exporting your library as XML or RIS files, the formats you exported from Endnote. You can import your research in minutes and never pay for reference management again.

Common mistakes when cancelling Endnote

Mistakes that leave you stuck paying

Cancelling software feels stressful because a single wrong step can result in a charge you didn't expect. Here are the traps Stopee sees most often:

Mistake 1: Cancelling in the wrong place. You bought Endnote through the App Store but you contact Clarivate for a refund. They say "You're not our customer; Apple is." Meanwhile, Apple says "You have to contact the developer." You're left in the middle with no refund. Always cancel where you bought.

Mistake 2: Deleting the app without cancelling the subscription. If you own an iPhone, deleting the Endnote app does NOT cancel your subscription. You must go into the App Store, find your subscriptions, and tap "Cancel subscription." Deleting the app just removes access; the charge keeps coming. Stopee has seen users unknowingly charged for months after they deleted Endnote.

Mistake 3: Not keeping proof of cancellation. Clarivate sends you a confirmation email that says "Your subscription has been cancelled." That email is your receipt. If they charge you again, you forward that email to the Consumer Claims Tribunal and they refund you immediately. Delete the email and you have no proof.

Mistake 4: Asking for a refund after 30 days without documenting the problem. You cancelled after the 14-day window but you're still charged. You contact Clarivate now, weeks later, and they say "Cancellation was processed. No refund." You have no screenshot of the account, no proof you tried to cancel, nothing. Take screenshots the moment you sign up, not when you're angry.

Mistake 5: Not exporting your library before cancellation. You cancel Endnote, access closes, and you realise you never saved your 500 references. Some of them are gone forever. Always export first, then cancel.

Checklist before and after cancellation

Before you cancel Endnote

• Take a screenshot of your Endnote account dashboard showing your plan and renewal date.
• Find and screenshot your receipt or order confirmation email.
• Open your bank statement and screenshot the charge from Clarivate.
• Export your complete Endnote library as XML or RIS format.
• Save exported files to cloud storage (Google Drive, OneDrive, or Dropbox).
• Identify where you bought Endnote (App Store, Google Play, or direct from Clarivate).
• Confirm the purchase date (you have 14 days from this date to cancel).
• Prepare to provide order number, email address, and payment method if Clarivate asks.

After you cancel Endnote

• Clarivate (or Apple/Google) sends you a cancellation confirmation email within 24 to 48 hours.
• Save that confirmation email in a folder titled "Endnote Cancellation Proof".
• Wait 3 to 5 business days for the refund to arrive in your original payment method.
• Check your bank account to confirm the refund amount matches your purchase price.
• If the refund is missing or only partial after 7 business days, contact your bank's customer service.
• If your bank confirms no refund was received, escalate to the Consumer Claims Tribunal with your proof.
• Import your exported library into Zotero, Mendeley, or another reference manager.

Reviews and what users report about Endnote cancellations

Why Endnote cancellations frustrate users

Endnote's rating is 4.5 out of 5 for the product itself, but cancellation complaints drag that score down. Stopee has reviewed feedback from Malaysian users and identified recurring themes:

• "Clarivate took 10 days to respond to my cancellation request." The support form on endnote.com/contact/ works, but response times are slow. Always follow up with a reminder email if you don't hear back within 48 hours.
• "I thought I cancelled but I was charged again." This usually happens because the user cancelled the app, not the subscription. Apple and Google are very clear about this, but Endnote's terms don't warn users loudly enough.
• "The refund took 3 weeks to appear." Clarivate's refund processing is slow. Banks add 2 to 3 extra days. If you need the refund urgently, contact Clarivate to confirm they've issued it, then escalate to your bank if necessary.

These issues do not mean Endnote is a scam or untrustworthy; they mean the cancellation process is not user-friendly. Stopee's role is to guide you through these friction points so you cancel safely and get your refund.

How stopee helps you cancel Endnote

You don't have to navigate this alone

Cancelling Endnote involves steps across three different platforms (Clarivate's support portal, Apple's App Store, or Google Play), each with different terminology and timelines. Stopee (stopee.com) has helped thousands of consumers cancel software subscriptions, reclaim refunds, and switch to alternatives without losing their data.

Our guides cover every cancellation method, every consumer law, every refund window, and every mistake to avoid. If you follow this guide, you will cancel Endnote safely, document your cancellation proof, claim your refund under Malaysian law, and never wonder whether a hidden charge is coming.

Stopee is free to use, updated regularly, and written by consumer advocates who have guided users through disputes with Clarivate and other software vendors. Bookmark this page, share it with colleagues, and remember: you have the right to cancel, the right to a refund within 14 days, and the right to escalate if Clarivate refuses.

How to contact clarivate for cancellation in malaysia

The official clarivate cancellation contact method

Clarivate does not publish a physical mailing address or dedicated phone line for Endnote cancellations in Malaysia. You must use their online support portal:

Clarivate Endnote Support (Asia-Pacific region):
Website: endnote.com/contact/
Method: Online support form (select "Account or Technical Support")
Response time: 24 to 48 hours
What to include: Your full name, email address, order number, product name (Endnote 2025), and a clear cancellation request including your purchase date.

If you bought through the App Store:
Contact Apple at support.apple.com or visit Settings > [Your Name] > Subscriptions > Endnote > Cancel Subscription on your iPhone or iPad.

If you bought through Google Play:
Contact Google Play at support.google.com or open the Google Play app, tap your profile icon > Manage subscriptions > Endnote > Cancel subscription on your Android device.

Stopee recommends using the online support form first for direct Clarivate purchases, as it creates a written record. If Clarivate doesn't respond within 48 hours, send a follow-up email to their general support address or escalate to the Consumer Claims Tribunal with proof of your cancellation request.

You are in control of your subscription. Follow this guide, keep your proof, and claim your refund. Stopee is here to make sure Endnote respects your rights as a Malaysian consumer.