Manage Explain Everything

How to cancel Explain Everything and stop being charged in malaysia

What Explain Everything is and why you might want to cancel

Explain Everything is a subscription-based digital whiteboard application designed for teachers, trainers, and teams who need to collaborate on visual content creation. You use it to build interactive lessons, record video tutorials, and share live demonstrations with students or colleagues. The service operates under the Explain Everything brand, backed by Promethean's support infrastructure, with account management and help resources available through their official channels.

The key thing to understand as a Malaysian user is that this is not a one-time purchase-it is a recurring subscription. You pay monthly or yearly, and your access renews automatically unless you actively cancel. Many Malaysian users subscribe through three different platforms: the Explain Everything website directly, Apple's App Store (for iPhone and iPad), or Google Play (for Android devices). This matters enormously because you must cancel through the exact same platform where you originally signed up.

Common reasons malaysian users cancel

You might cancel because you have moved to a different whiteboarding tool, your school or organisation has switched providers, or you simply do not need the unlimited features anymore. Some users find the paid features are not worth the cost when the free plan covers their basic needs. Others cancel because they misunderstood their billing cycle and did not realise the subscription would renew automatically.

Whatever your reason, Stopee recognises that cancelling should be straightforward-but with Explain Everything, it often is not. The cancellation process varies depending on your billing channel, and many users waste time trying to cancel in the wrong place, only to be charged again at the next renewal date.

Your rights as a malaysian consumer

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel a subscription service within a reasonable timeframe and to receive clear information about how to do so. If Explain Everything charges your account after you have attempted to cancel, and you can prove your cancellation attempt, you have grounds to dispute the charge and request a refund. Stopee advises that you always keep screenshots and email confirmations of your cancellation to protect yourself.

Pricing breakdown for malaysian users

Explain Everything offers four subscription tiers with pricing displayed in Malaysian Ringgit (RM). Understanding the cost structure helps you decide whether upgrading, downgrading, or cancelling makes sense for your budget.

If you subscribed to Pro or Team on a monthly cycle, you are paying roughly RM538 per year. The Advanced annual plan costs RM69-a significant saving if you only need occasional access. Many users cancel Pro because they realise the Free or Advanced plan actually covers their needs, or they have found cheaper alternatives.

Should you cancel Explain Everything or just downgrade?

Before you cancel completely, consider whether downgrading to the Free or Advanced plan might better serve your needs. Downgrading preserves your account, your project history, and your saved work-whereas full cancellation will eventually lead to account dormancy and potential data loss.

When downgrading makes sense

Downgrade if you still use Explain Everything occasionally but do not need unlimited storage or collaboration features. The Free plan gives you 500 MB and three projects, which is enough for light personal use. The Advanced annual plan (RM69) is excellent if you need unlimited workspaces and videos but only use the tool a few times per year-you save money and keep your account intact.

When full cancellation is the right choice

Cancel completely if you have switched to a competing tool (such as Miro, Google Jamboard, or Microsoft Whiteboard), if your organisation no longer requires it, or if you simply do not plan to return to the service. Keep in mind that cancellation will suspend your account within 30 days of your final renewal date, and Stopee recommends exporting all your important projects before that happens.

How to cancel Explain Everything based on your billing platform

Your cancellation method depends entirely on where you subscribed. This section walks you through each pathway step-by-step.

Cancel a web subscription through Explain drive

If you subscribed directly on the Explain Everything website and pay by credit card or bank transfer, you cancel inside your Explain Drive account.

1. Visit explaineverything.com and sign in with your email and password.
2. Click your username or profile icon in the upper right corner.
3. Select My Subscriptions from the dropdown menu.
4. Open the Details tab to view your active subscription.
5. Locate the subscription you want to cancel and click Cancel in the Actions column.
   • If you see no Cancel button, verify that you are viewing the correct subscription and not a past or expired one.
6. A confirmation window will appear asking "Yes, I want to cancel". Click it to confirm.
7. Take a screenshot of the confirmation message immediately and save it to your device.
8. Check your email for a cancellation receipt from [email protected] within 24 hours.

Pro tip: The confirmation page is your proof of cancellation. If you are not charged at the next renewal date, you know the process worked. If you are charged, you can use this screenshot to dispute the charge with your bank or credit card company.

Cancel an apple app store subscription

If you subscribed to Explain Everything through Apple's App Store on an iPhone or iPad, you must cancel through your Apple account settings. Cancelling in the Explain Everything app itself will not stop the recurring charge.

1. On your iPhone or iPad, open Settings.
2. Tap your name at the very top of the screen.
3. Select Subscriptions.
4. Find and tap Explain Everything in the list of active subscriptions.
5. Tap Cancel Subscription at the bottom of the screen.
   • If the button says "Manage" or "Edit", tap it first, then look for "Cancel".
6. Confirm your cancellation by following the on-screen prompts.
7. Take a screenshot of the final confirmation screen showing the cancellation date.

Warning: Apple will send you a confirmation email to your Apple ID email address-not necessarily the email linked to your Explain Everything account. Check all email accounts associated with your Apple ID to find the receipt.

Cancel a google play subscription

If you subscribed via Google Play on an Android device, you cancel through Google Play settings, not inside the Explain Everything app.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the upper right corner.
3. Select Subscriptions.
4. Find Explain Everything in your active subscriptions and tap it.
5. Tap Cancel Subscription.
6. Choose a reason for cancellation from the list (optional but useful for Explain Everything's feedback).
7. Confirm the cancellation and take a screenshot of the confirmation.
8. Google will send a confirmation email to your Google account email address.

Pro tip: Google often shows a final discount offer to tempt you back. Ignore it if you have already decided to cancel. Stopping the subscription is your priority.

What happens after you cancel Explain Everything

Cancelling does not mean you lose access immediately. Understanding the timeline helps you plan your project exports and avoid surprise service interruptions.

Access and data during the grace period

After you confirm cancellation, your account remains active and fully functional until the end of your current billing period. For example, if you subscribed on a monthly cycle and your next renewal date is 15 March, your account works normally until 14 March at 11:59 PM. You can still create projects, download files, and share links during this time. However, Explain Everything does not offer prorated refunds, meaning you will not receive money back for the unused portion of your subscription.

What happens to your projects and files

Once your access expires, you will lose the ability to edit projects or create new ones. However, your files are not immediately deleted. You have a limited window (typically 30 to 90 days, depending on Explain Everything's data retention policy) to export or download your work before the account is archived. Stopee strongly recommends exporting all important projects and shared links at least one week before your cancellation becomes effective.

To export your work:

• Log in to your Explain Drive account before your renewal date.
• Open each project you want to save.
• Look for a download or export option (usually in the menu or share panel).
• Save files to your computer in a format you can open elsewhere (PDF, video, or image formats work best).

Your account after cancellation

Your account does not delete automatically. You can log back in to your Explain Drive even after your subscription ends, but you cannot create or edit projects. If you change your mind within 90 days, you can reactivate your subscription at any time and your account will restore with all your projects intact.

Refund policy and what to expect

Explain Everything's standard policy is that subscriptions are non-refundable once the billing period has begun. However, Malaysian consumer law provides some protection if circumstances warrant a refund.

When you might qualify for a refund

You have grounds to request a refund if:

• You cancelled within 14 days of your first payment and Explain Everything has no cancellation policy published clearly at the point of sale.
• You were charged after you successfully cancelled, and the company cannot prove the charge was authorised.
• The service was unavailable or broken for a substantial period during your billing cycle.
• Explain Everything misrepresented the features available in your paid plan.

Under Malaysia's Consumer Protection Act 1999, businesses must provide refunds if goods or services do not match what was advertised or promised. Stopee advises that you contact Explain Everything's support team at [email protected] with a clear, polite refund request and attach screenshots of your cancellation confirmation. Include your full name, account email, the date you cancelled, and the date you were charged. Give them 14 days to respond.

If Explain Everything refuses your refund request

If the company denies your refund claim without valid reason, you can escalate to Malaysia's Ministry of Domestic Trade and Consumer Affairs. File a complaint through their online portal at konsumer.kpdnkk.gov.my or contact your local consumer tribunal. You will need your cancellation proof, billing statements, and correspondence with the company. Stopee has helped thousands of consumers escalate disputes successfully-documentation is your strongest tool.

Common mistakes that prevent cancellation

Cancelling a subscription sounds simple, but small missteps can leave you stranded paying for a service you no longer use. These are the mistakes I see most often.

Mistake one: cancelling through the wrong platform

This is the number-one reason cancellations fail. You subscribe through Apple but try to cancel on the website. You pay via Google Play but look for a cancel button inside the app. The charge continues because the system sees no cancellation request where the subscription actually lives. Always verify your original receipt email to confirm which platform charged you, then cancel only through that same platform.

Mistake two: not taking screenshots during cancellation

The cancellation confirmation page is fleeting. If you do not screenshot it, you have no proof you tried to cancel. When a charge appears on your next billing date and you have no evidence, your bank or credit card company is less likely to help you dispute it. Stopee recommends taking a screenshot of every confirmation page, confirmation email, and subscription status page before and after cancellation.

Mistake three: confusing cancellation with downgrade

Some users think downgrading to Free or Advanced is the same as cancelling. It is not. Downgrading stops the premium charges but keeps a subscription active. If your goal is to end all billing, you must complete a full cancellation, not a downgrade. Check your renewal date carefully to confirm which action you selected.

Mistake four: cancelling but not exporting projects first

You lose access to your Explain Everything account 30 to 90 days after cancellation. If you have not downloaded your projects by then, they become inaccessible. Always export your work at least one week before your subscription ends, not after.

Checklist: before and after cancellation

Use this checklist to ensure a smooth cancellation with no surprises or lost data.

Key takeaways and next steps

Cancelling Explain Everything is straightforward once you know which platform to use and what to expect. The most important action is identifying whether you subscribed via the website, Apple App Store, or Google Play-then cancelling through that exact channel. Take screenshots, export your projects, and monitor your account on the renewal date to ensure the charge does not reappear.

If you run into trouble or feel pressured by the company to stay subscribed, Stopee is here to help. We provide step-by-step cancellation guidance for hundreds of services, and we have helped thousands of consumers reclaim control of their subscriptions and budgets. Whether you need advice on disputing a charge, filing a complaint with Malaysia's consumer protection authorities, or understanding your rights under the Consumer Protection Act 1999, Stopee offers free, clear, and practical support.

Remember: you subscribed on your terms, and you have the right to cancel on your terms too.

How to contact Explain Everything if your cancellation fails

If you have followed all the steps above and your subscription renews anyway, contact Explain Everything's support team directly to report the failed cancellation and request a refund.

Email support

Send an email to [email protected] with:

• Your account email address.
• The date you attempted to cancel.
• Screenshots of your cancellation confirmation.
• Your billing platform (web, App Store, or Google Play).
• The date you were charged again (if applicable).
• A clear, polite request for a refund or explanation.

Support hours are Monday to Friday, 9 AM to 5 PM Eastern Time. Response typically arrives within 24 to 48 hours. Stopee advises that you keep copies of all correspondence for your records.

Written notice for international users

If email support does not resolve your issue after two weeks, you have the right to send a formal written notice under Explain Everything's Terms of Use. For Malaysian users (outside the United States), send written notice to:

Explain Everything (Promethean)
United Kingdom Office
[Address available on Explain Everything's Terms of Use page at explaineverything.com]

Include your account details, the date you cancelled, proof of cancellation, and your refund request. Send by registered post or email (requesting a read receipt) to create an audit trail. Stopee recommends keeping a copy of everything you send.

Escalation to malaysian authorities

If Explain Everything does not respond or refuses your refund claim without justification, file a complaint with Malaysia's Ministry of Domestic Trade and Consumer Affairs. You can lodge a report online at konsumer.kpdnkk.gov.my or visit your nearest consumer tribunal office. You will need:

• Your account and billing information.
• Screenshots of all cancellation attempts.
• Email correspondence with Explain Everything support.
• Bank or credit card statements showing the disputed charge.
• A written statement explaining the issue.

Stopee recognises that formal complaints take time, but they create official records that hold companies accountable. Many users see positive outcomes through this process, especially when the company has breached the Consumer Protection Act 1999 or failed to honor clear cancellation requests.

Summary table: cancellation methods at a glance

You now have everything you need to cancel Explain Everything confidently. Whether you are downgrading, switching to another tool, or stepping away from digital whiteboards entirely, the process is under your control. Stopee believes that every consumer should understand their cancellation rights and have the support to exercise them-no confusion, no hidden fees, no regret. Cancel on your timeline, protect your data, and reclaim your money.