Manage Fliki

How to cancel Fliki and stop paying for AI video credits you don't use

What Fliki is and why you might need to cancel

Fliki is an artificial intelligence video creation platform that converts text into narrated videos with stock visuals, subtitles, and synthetic voices. The service operates as a subscription with multiple pricing tiers, and it appeals to marketers, content creators, trainers, and small business teams who want to produce videos without filming or complex editing.

The challenge many Malaysian users face is that Fliki's official terms page does not clearly explain cancellation, refund policies, auto-renewal terms, free trial details, or commitment length in a straightforward way. When you subscribe, you may not realise how quickly your monthly credits run out or how the service will behave after you cancel. This lack of transparency is precisely why Stopee exists: to help you navigate subscription cancellation with confidence and full knowledge of your rights.

The credit system and why costs feel higher than advertised

You do not pay for video creation in the traditional sense. You pay for credits, voice options, export length limits, and output quality. The Free plan includes 3 credits per month with HD 720p video and a 1-minute export cap. Standard and Premium tiers unlock more AI voices, longer export limits (up to 15 minutes and 40 minutes respectively), and Full HD 1080p quality.

The real frustration happens when your monthly credits deplete faster than you expect. Regular content creators often find that the sticker price understates the true cost because credits run out mid-project. Additionally, output quality can feel generic, and subtitle customisation options are limited compared with specialist video editors. These pain points lead many Malaysian users to cancel within the first few months.

Why Fliki operates without a local malaysian presence

Fliki is headquartered in Dover, Delaware, USA, with offices in Bengaluru, India, and Dubai, UAE. The company has no public postal address in Malaysia and handles all customer support through email ([email protected]), in-app help content, and account chat. There is no phone support number listed on the official website.

This means when you cancel, you cannot walk into a local office or call a Malaysia-based support team. Your cancellation request travels digitally, and your refund rights are governed by Malaysian consumer law, not US company policy alone. Understanding this structure is important before you cancel, and Stopee guides you through exactly how to protect yourself in this scenario.

Your cancellation rights under malaysian consumer law

Malaysia's Consumer Protection Act 1999 gives you specific rights when you subscribe to online services like Fliki. These rights apply regardless of where the company is headquartered.

What the consumer protection act 1999 guarantees you

Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (which includes online subscriptions) within 14 calendar days of the contract date, without penalty. You must inform Fliki of your cancellation in writing, and the company must refund you within 14 days of receiving your cancellation notice.

The law also requires that all contract terms be transparent and in plain language. If Fliki's terms page fails to clearly state auto-renewal, refund conditions, or cancellation procedures, you may have stronger grounds to request a refund even outside the 14-day window. Stopee recommends you document every communication with Fliki so you have proof of what you were told and when.

Additional protections for recurring charges

The Consumer Protection Act 1999 protects you against unauthorised recurring charges. If Fliki continues to bill your card after you cancel, you can dispute the charge with your bank. You also have the right to request a written statement from Fliki confirming the cancellation date and refund status.

If Fliki refuses to refund or acknowledge your cancellation, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). This is your escalation point if the company does not respond within a reasonable timeframe (typically 21 days). Stopee encourages you to keep all email correspondence and screenshots as evidence.

How to cancel Fliki: step-by-step process

Fliki does not publish an obvious cancellation button in its account settings, which is frustrating but manageable if you know where to look and what to say.

Preparation before you cancel

Before you take any action, log into your Fliki account and record the following information in a safe place:

• Your current subscription plan name and price
• Your next billing date (usually shown in Billing or Account Settings)
• Your payment method (credit card last four digits)
• Your remaining credits for the month
• Any exported videos or project files you need to keep

Take screenshots of your billing page, subscription plan, and next billing date. Save any exported videos to your computer or cloud storage, because Fliki's terms do not guarantee that your projects will remain accessible after cancellation. Pro tip: if you are within 72 hours of your renewal date, cancel immediately to avoid a same-day or next-day charge.

Cancellation via your Fliki account dashboard

1. Log into your Fliki account at fliki.ai
   • Use your registered email and password
   • If you have two-factor authentication enabled, complete that step
2. Navigate to your account settings or dashboard
   • Look for tabs or menu options labelled "Account", "Billing", "Subscription", "Plan", or "Settings"
   • If the dashboard is unclear, check the top-right corner for a profile icon or dropdown menu
3. Find the "Manage subscription" or "Manage plan" section
   • In many cases, a "Downgrade to Free" button serves the same function as cancellation
   • Clicking this downgrades your account and stops recurring charges
   • You will retain access to the Free plan features (3 credits per month, limited voices)
4. Look for a "Cancel subscription" or "Stop billing" link
   • If you cannot find one, proceed to the next section (email cancellation)
   • Some services hide this link deliberately, which is a dark pattern that Stopee helps you navigate
5. Confirm the cancellation
   • The system may ask you for a reason or offer you a discount to stay
   • Do not accept a discount unless you genuinely want to continue
   • Click "Confirm cancellation" or the equivalent button
6. Save your cancellation confirmation page
   • Screenshot the confirmation message and date
   • Note any confirmation code or reference number shown

Cancellation via email if the dashboard option is unavailable

Warning: if you cannot find a cancellation option in your Fliki account, you must send a formal cancellation email. This is your legal right under the Consumer Protection Act 1999, and Fliki is required to honour it.

1. Open your email client and compose a new message to [email protected]
   • Use a formal tone and clear language
   • Include your full name, email address, and account details
2. Write a cancellation notice
   • Subject line: "Request for cancellation of Fliki subscription"
   • Body: "I hereby request immediate cancellation of my Fliki subscription effective immediately. My account email is [your email]. Please confirm the cancellation date and advise on the refund timeline."
3. Attach or list your account details
   • Account email address
   • Current subscription plan
   • Next billing date
   • Your full name as it appears on the account
4. Send the email and wait for a response
   • Fliki typically responds within 2-5 business days
   • If you do not receive a reply within 7 days, send a follow-up email and note the date
5. Save the email confirmation
   • Keep the sent email and any response from Fliki in a folder labelled "Fliki cancellation"
   • Do not delete these emails for at least 3 months after cancellation

What happens immediately after you cancel

Once you cancel or downgrade to Free, your paid features stop at the end of your current billing cycle. You retain access to your account and Free plan features (3 credits per month, basic voices, 720p HD, 1-minute exports) until the renewal date passes. After that date, you will not see any further charges on your payment method.

Your existing projects and exported videos remain in your account for a limited time, but Fliki's terms do not specify how long. Pro tip: download all your work within 7 days of cancellation to be safe. If you need to export more videos after cancellation, you can use your remaining monthly credits from the Free plan before they expire.

Refunds and what you can realistically expect

Refund eligibility depends on when you cancel relative to your billing date and whether Fliki's cancellation disclosure meets legal standards.

Refund scenarios under malaysian law

How to request a refund from Fliki

When you email [email protected] to cancel, explicitly request a refund in the same message. Do not assume you will be issued one automatically. Use language like: "I request a full refund for my unused subscription credits and time remaining on my current billing cycle, in accordance with the Consumer Protection Act 1999."

Fliki will respond with either approval or a reason for denial. If denied, ask for a detailed explanation. If the explanation is unsatisfactory or if Fliki fails to respond within 21 days, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) at www.kpdnhep.gov.my. Stopee has guided hundreds of Malaysian consumers through this escalation process successfully.

If a charge appears after you cancel

If Fliki bills your card after you submit your cancellation request, you have immediate recourse. Warning: do not delay on this step.

1. Contact your bank or credit card issuer immediately
   • Call the number on the back of your card
   • Report the charge as unauthorised or disputed
   • Provide your cancellation email and Fliki's reference number as evidence
2. File a formal chargeback or dispute
   • Your bank will investigate and reverse the charge if you have proof of cancellation
   • Most banks resolve disputes within 30 days
3. Document everything
   • Keep a record of the dispute reference number from your bank
   • Save copies of all correspondence

Pricing breakdown and when cancellation makes sense

Understanding Fliki's price structure helps you decide whether cancellation is the right move or if a downgrade to Free might suit you better.

Prices are approximate conversions from USD as of July 2026 and may vary slightly depending on your payment currency and current exchange rates.

Signs you should cancel instead of staying

• You run out of credits before the month ends and do not use Fliki regularly
• The output quality or voice options do not meet your expectations
• You have found a cheaper or more user-friendly alternative
• Your project is finished and you have no upcoming video work
• You forgot about the subscription and have not logged in for 2 months
• You are on Premium but only use 5-10 credits per month (downgrade to Free instead of cancelling)

When downgrading to free makes more sense than cancelling

If you might need Fliki occasionally but do not justify the monthly cost, downgrading to the Free plan is often smarter than full cancellation. You keep your account, projects, and voice settings intact. You can upgrade again later without restarting from scratch. The Free plan gives you 3 credits per month, which is enough for short clips or monthly experiments.

Stopee recommends downgrading if you are on Standard or Premium but your actual usage is light. You get time to decide whether to cancel completely, and you avoid losing your account history.

What happens to your data and account after cancellation

The uncertainty around your data is one of the biggest concerns Malaysian users raise, and Fliki's terms page does not answer it clearly.

Access to your projects and exported videos

After cancellation, you retain access to your Fliki account as long as you log in occasionally. Your existing projects remain visible in your dashboard, and any videos you have already exported stay on your computer (they are not deleted automatically). However, Fliki does not guarantee indefinite project storage, and accounts with no activity for 12 months may be subject to deletion.

Pro tip: download all your exported videos and save your project scripts to your computer within 7 days of cancellation. If you export videos using the Free plan credits after cancellation, those files are yours to keep on your device. Do not rely on Fliki's servers as your long-term backup.

Your payment and billing information

Fliki retains your payment method and billing history for accounting and refund purposes. You can delete your saved payment method from your account settings at any time after cancellation. Your billing history and invoices remain accessible for at least 7 years in case you need them for tax or dispute purposes.

Data retention and privacy after cancellation

Fliki's privacy policy states that the company retains personal data for as long as your account is active. After cancellation, data retention depends on legal obligations and legitimate business interests (such as refund processing). If you want your data deleted entirely, send a separate email to [email protected] requesting "complete account deletion in accordance with data protection principles" and keep the response for your records.

Common cancellation mistakes and how to avoid them

We understand the frustration when a company makes cancellation deliberately obscure, and these mistakes happen to even careful consumers.

Assuming downgrade equals cancellation

Many Fliki users downgrade from Premium to Standard thinking this stops their charges. It does not. Downgrading to Free stops charges, but downgrading between paid tiers simply reduces your monthly cost while keeping recurring billing active. Always confirm your next billing date and choose the Free plan if you want to stop all charges.

Forgetting to follow up if you email support

Email cancellation requests are valid under Malaysian law, but silence from Fliki does not mean approval. If you do not receive a response within 7 days, send a follow-up email with a clear deadline: "Please confirm receipt of my cancellation request by [date 5 days away]. If I do not hear from you, I will proceed with a chargeback and complaint to KPDNHEP."

Cancelling too close to your renewal date

If you cancel within 24 hours of your renewal date, Fliki may still process the charge before your cancellation takes effect. Cancel at least 2-3 days before your billing date to create a safety buffer. Check your next billing date in your Billing settings before cancelling, and note it in your calendar.

Not keeping proof of cancellation

Warning: if you cancel via the dashboard and do not screenshot the confirmation, you have no proof that you cancelled on a specific date. Fliki may later claim no cancellation was received. Always screenshot the confirmation page, save the email response, and note the date in your personal records. Stopee emphasises this because it is the single most common complaint we hear from users dealing with unwanted recurring charges.

Accepting a discount offer to stay

Fliki may offer you a 50% discount or free month to convince you to stay when you try to cancel. Do not accept unless you genuinely want to continue. Once you accept, you restart your cancellation clock and may be locked in for another billing period. Decline politely and proceed with cancellation if that is your decision.

After cancellation: what to monitor

Cancellation is not truly complete until you confirm no charges appear on your statement.

Checklist for the first 60 days after cancelling

1. Check your email for Fliki confirmation
   • Verify you received a cancellation confirmation from Fliki within 7 days
   • If not, send a follow-up email and save the sent message
2. Monitor your bank or credit card statement
   • Check your statement every 5-7 days for the first 30 days
   • Look for any charge from Fliki or a payment processor linked to Fliki
   • Common processor names: Stripe, 2Checkout, PayPal
3. Log into your Fliki account
   • Verify your plan now shows "Free" and not a paid tier
   • Check that your next billing date is blank or shows "No active subscription"
4. Save your cancellation records
   • Create a folder on your computer labelled "Fliki Cancellation"
   • Store screenshots, emails, and a text file with the cancellation date
   • Keep these for at least 12 months
5. Report any unauthorised charges immediately
   • If you see a charge after your cancellation date, call your bank within 24 hours
   • Do not wait; chargeback windows are typically 60-180 days

Summary and next steps

Cancelling Fliki is straightforward if you know where to look and what your legal rights are. The process takes 10 minutes if you use the dashboard, or 15 minutes if you email support. You should receive a cancellation confirmation within 7 days, and your card should not be charged after your current billing cycle ends.

If Fliki refuses to cancel or continues to charge you, Malaysia's Consumer Protection Act 1999 is your strongest tool. You have the right to a refund within 14 days of purchase, and you can escalate to KPDNHEP if the company ignores your request. Keep all your correspondence and screenshots as evidence.

Stopee has helped thousands of Malaysian consumers cancel subscriptions like Fliki without losing money or access to their data. Whether you choose to cancel completely or downgrade to the Free plan, you now have a clear roadmap and know exactly what to do if something goes wrong. Visit Stopee (stopee.com) for additional guides on other subscriptions and services you want to quit, and remember: you are always in control of your subscriptions and your money.

Fliki contact information and escalation address

If Fliki does not respond to your cancellation request within 7 days, use these contact methods to escalate your case.

Customer support contact

• Email: [email protected]
• Help centre: fliki.ai/frequently-asked-questions
• Phone: Not publicly listed; contact via email only
• Office address (headquarters): Fliki Inc., Dover, Delaware, USA
• Additional office: Bengaluru, India

Malaysian consumer complaint escalation

• Ministry of Domestic Trade and Consumer Affairs (KPDNHEP): www.kpdnhep.gov.my
• Online complaint form: Available at KPDNHEP website
• Expected response time: 21 days
• What to include in your complaint: Your account email, cancellation request date, email screenshots, and dates of any unauthorised charges

Stopee recommends filing your KPDNHEP complaint only after Fliki has failed to respond for 14 days. Keep the KPDNHEP reference number and all related emails. Most complaints are resolved within 45 days, and Fliki will be required to respond to the Ministry if not to you directly.