Manage Fortect

How to cancel Fortect before the next charge hits your bank account

What Fortect is and why people cancel

Fortect is a subscription software service for PC repair, system optimisation, and security checks sold mainly as an annual plan with automatic renewal. The service promises to scan your system, repair issues, boost performance, and protect your devices from threats. Most users in Malaysia discover Fortect through pop-up alerts or recommendations during troubleshooting sessions, then realise weeks later that their credit card has been charged.

The real issue is not the software itself-it is the renewal trap. Fortect offers a 24-hour free trial that converts to a paid subscription unless you cancel within that window. If you miss that window, the service will charge you again 30 days before your renewal date, but many Malaysian users never see that reminder email or ignore it by accident. By the time you check your bank statement, the charge is already pending.

Pricing tiers and what you are actually paying

Fortect charges in US dollars, which means your Malaysian bank will convert the amount to RM and may add a foreign transaction fee on top. The official annual plans are:

If you have subscribed to Fortect and also activated the VPN add-on, you are paying for both separately. When you cancel, you must ensure both subscriptions are cancelled, or the VPN add-on will renew on its own schedule.

Why cancelling Fortect matters now

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel distance contracts (which includes online software subscriptions) within 10 working days of purchase without penalty. However, this window closes quickly, and Fortect's renewal terms mean that if you do not act before your renewal date, you will be locked into another year of charges. Stopee recommends cancelling as soon as you decide you no longer need the service, rather than waiting until the renewal is imminent.

Your consumer rights under malaysian law

As a Malaysian consumer buying Fortect online, you are protected by the Consumer Protection Act 1999, which applies to all distance selling contracts, including software subscriptions purchased from overseas companies.

The 10-working-day cancellation right

You have the right to cancel any distance contract within 10 working days of purchase or receipt of the service terms, whichever is later. This period applies even if Fortect charges you during the free trial period. If you cancel within 10 working days, you are entitled to a full refund of all payments made, with no deductions.

Warning: This 10-day window is strict. Weekends and public holidays in Malaysia do not count as working days. If you bought Fortect on a Friday, your 10-day window runs from the next Monday onwards. Keep your email confirmation to prove the exact purchase date.

Refund rights after the 10-day window

If you cancel Fortect after 10 working days, you have no automatic refund right under the Consumer Protection Act. However, Fortect's own terms may offer a refund if you request one within a reasonable time before your next renewal. Additionally, if Fortect has failed to provide the service as advertised, or if the software has caused damage to your system, you can escalate a complaint to the Federation of Malaysian Consumer Associations (FMCA) or the Ministry of Domestic Trade and Consumer Affairs.

Automatic renewal disclosure rules

Under the Consumer Protection Act 1999, any company selling you a subscription must clearly disclose the renewal terms before you pay. Fortect does state "automatically renew at the end of each payment period" on its checkout page, but this disclosure must be prominent and unambiguous. If you believe Fortect did not make this clear enough, document screenshots and email Stopee's recommendation to report this to the Ministry.

Methods to cancel Fortect: where you actually bought it

The cancellation route depends on where you purchased Fortect-directly from the Fortect website, through the Apple App Store, or through Google Play. Each platform has different cancellation procedures, and cancelling in the wrong place will not stop your renewal.

Cancel directly from the Fortect website (most common)

If you purchased Fortect directly from fortect.com using your credit card, you must cancel through the Fortect account page. This is the most reliable method and gives you instant confirmation.

1. Visit the Fortect Manage Your Subscription page at fortect.com/support/manage-your-subscription/ and log in with your email address and subscription reference number (both from your purchase confirmation email).
   • Do not use your Fortect password-the system uses your subscription number, not your account password.
   • If you cannot find your subscription reference number, check your original invoice or receipt email.
2. Review your subscription details and verify the next renewal date. This is critical because you need proof of cancellation before that date.
   • Take a screenshot of this page showing your plan name and renewal date.
3. Select the "Cancel Subscription" button and read the confirmation prompt carefully.
   • Some users click cancel once and assume they are done. The system requires a final confirmation step.
4. Confirm your cancellation when the system asks "Are you sure?" or similar language. Do not close the page until you see the final confirmation message.
   • Pro tip: Wait for the page to display "Your subscription has been cancelled successfully" or similar text before leaving.
5. Check your email immediately after. Fortect should send you a cancellation confirmation email within minutes. Save this email.
   • If you do not receive a confirmation email within 10 minutes, go back and repeat steps 1-4.
6. Forward your cancellation confirmation email to Stopee's archive or keep it in a dedicated folder. You will need this proof if any charge appears on your card after cancellation.

Cancel through apple app store (iOS users)

If you subscribed to Fortect through the Apple App Store on an iPhone or iPad, you must cancel through Apple's subscription settings, not through the Fortect app itself.

1. Open the Settings app on your iPhone or iPad and tap your name at the top.
2. Select "Subscriptions" and find Fortect in the list.
   • If you cannot see Subscriptions, check that you are logged into the correct Apple ID account.
3. Tap on Fortect and select "Cancel Subscription" or "Delete Subscription."
   • Apple will ask you to confirm. Tap the red "Confirm" button.
4. You will see a message saying your subscription will end on your next billing date. Apple will send you a confirmation email to your Apple ID email address.
   • Save this confirmation. You may need it if Fortect charges you again by mistake.

Warning: Deleting the Fortect app from your phone will NOT cancel your subscription. You must use the Settings app to remove the subscription from your Apple ID account.

Cancel through google play (Android users)

If you subscribed through Google Play on an Android phone, follow these steps to cancel directly through Google Play.

1. Open the Google Play Store app and tap your profile icon in the top right corner.
2. Select "Manage subscriptions" or "Payments and subscriptions" (this varies by Android version).
3. Find Fortect in your active subscriptions list.
   • If the list is empty or Fortect does not appear, you may be logged into the wrong Google account.
4. Tap on Fortect and select "Cancel subscription."
   • Google will ask you why you are cancelling. You can skip this or provide feedback.
5. Confirm the cancellation. Google will email you a confirmation to your Gmail account.
   • Your subscription will remain active until your next billing date, at which point it will be cancelled.

Pro tip: If you see "You cannot cancel now" on Google Play, it means you purchased Fortect directly from the Fortect website, not through Google Play. In this case, use the website cancellation method instead.

Cancel by email (backup method)

If you cannot access the Fortect website or your subscription page, or if the online cancellation fails, you can request cancellation by email. Email Fortect's support team at [email protected] with the subject line "Cancel my subscription" and include:

• Your full name as it appears on the account
• The email address used to purchase Fortect
• Your subscription or reference number (from your invoice)
• Your next renewal date
• A clear statement: "I request immediate cancellation of my Fortect subscription effective today."

Fortect usually responds within 24 business hours. Ask them to send you a cancellation confirmation in writing. Save their response email and your original cancellation request for your records.

Timeline: when to cancel and what happens next

Timing is everything with Fortect subscriptions. Cancel too late, and you will be charged for another year. Cancel during the free trial, and you might still owe nothing.

Cancel within the 24-hour free trial

If you cancel within 24 hours of signing up for Fortect, you will not be charged at all. Fortect sends you an email confirmation, and that is the end of it. This is the best-case scenario.

Cancel within 10 working days of purchase

If you cancel between day 2 and day 10 of your subscription (working days only), you have a legal right to a full refund under the Consumer Protection Act 1999. Submit your cancellation, then request a refund from Fortect. Include your cancellation confirmation email and your original payment receipt. Fortect usually processes refunds within 5-7 business days.

Cancel after 10 working days but before renewal

If you cancel after the 10-day window closes but before your renewal date, you will not get an automatic refund. Your subscription will remain active until the end of your current billing period (usually 1 year from purchase). You will not be charged again at renewal because your cancellation is in effect.

However, you can contact Fortect support and request a courtesy refund or partial refund. Be specific: "I cancelled on [date] but I have not used the service since [date]. Can you refund the unused portion of my subscription?" Some users have had success with this approach, especially if they cancelled within a few weeks of purchase.

What happens after you cancel

After you cancel Fortect, your subscription will remain active until the end of your current billing period. You can still use the software until that date. After the billing period ends, your access will terminate, and Fortect will not charge you again.

Pro tip: Screenshot your cancellation confirmation and your bank statement showing the cancellation date. If Fortect charges you after the cancellation effective date, you have proof to dispute the charge with your bank.

Refund options: how to get your money back

Fortect does not offer automatic refunds after the free trial or 10-working-day period closes. However, you have several levers to recover your money.

Refund within 10 working days (automatic right)

Request your refund in writing to [email protected] with your cancellation confirmation. Mention the Consumer Protection Act 1999 and state your purchase date clearly. Fortect should process the refund within 5-7 business days to your original payment method.

Refund beyond 10 working days (negotiated)

If you cancelled after day 10 but feel you have a valid reason (system damage, false advertising, unmet promises), email Fortect's support team and request a refund as a gesture of goodwill. Be polite and specific about why the software did not meet your expectations. Some users have received partial refunds this way.

Refund via credit card dispute

If Fortect refuses to refund you and you used a credit card to pay, you can file a chargeback dispute with your bank. Contact your bank's disputes department and explain that Fortect charged you for a service you cancelled or did not use. Your bank will investigate and may reverse the charge in your favour. This process takes 30-45 days but is effective if Fortect has not honoured your cancellation.

Warning: Filing a chargeback may cause Fortect to block your email address from future purchases. Use this method only after Fortect has refused to issue a refund directly.

Common cancellation mistakes and how to avoid them

It is frustrating when you try to cancel Fortect and the process does not work as expected. Here are the traps most users fall into, and how Stopee recommends you avoid them.

Uninstalling the app instead of cancelling the subscription

The single biggest mistake is deleting the Fortect software from your computer or phone and thinking you have cancelled the subscription. You have not. The subscription exists in Fortect's billing system, completely separate from the app itself. Deleting the app means Fortect will simply reinstall its renewal reminder 30 days before billing and charge your card anyway.

Always cancel through the official route (website account page, Apple Settings, or Google Play), never by deleting the software.

Cancelling in the wrong place

If you bought Fortect on the Fortect website but try to cancel through Google Play, the cancellation will not go through because Google Play does not own your subscription. You must cancel where you bought it. Check your original purchase email-if it came from fortect.com, cancel on their website. If it came from Apple or Google, cancel through those platforms.

Closing the page before the final confirmation appears

Many users click "Cancel Subscription" and immediately close their browser tab, assuming the cancellation is done. The Fortect system often requires a second confirmation click, and if you close the page before seeing "Cancellation successful," the action may not have been processed. Always wait for the final confirmation message.

Missing the 10-day refund window

The Consumer Protection Act 1999 gives you exactly 10 working days from purchase to request a refund with no questions asked. If you wait 11 days, you lose this automatic right. Mark your calendar or set a phone reminder for day 9 if you think you might cancel.

Not saving your cancellation confirmation

Fortect sends a confirmation email when you cancel successfully. If you delete this email or lose track of it, you will have no proof if Fortect charges you again by mistake. Save the cancellation email in a dedicated folder or take screenshots of both the confirmation page and the email. This evidence is critical if you need to dispute a charge with your bank.

After cancellation: what to check on your bank statement

Cancelling Fortect is not the end of the story-you need to monitor your bank account for the next 60 days to ensure no surprise charges appear.

Check your statement weekly

Log into your bank's online portal or app and review your transactions weekly for the next month after cancellation. Look for any charge from Fortect, even if it is small or uses a different merchant name (sometimes it appears as "Fortect LLC" or "Secure.fortect.com").

Check for the next renewal date charge

If you cancelled before your renewal date, Fortect should not charge you at all. If a charge appears on your next renewal date despite cancellation, take a screenshot and contact your bank immediately to dispute it as an unauthorised charge.

Monitor for partial or delayed charges

Occasionally, Fortect may process a partial refund weeks after cancellation if you requested one. Do not assume this is a mistake-check your refund request email first. If you did not request a partial refund and a mysterious credit appears, contact Fortect support to understand why.

When to escalate: complaints to malaysian authorities

If Fortect refuses to honour your cancellation or refund request, you have formal escalation options under Malaysian consumer protection law.

Federation of malaysian consumer associations (FMCA)

If Fortect has breached the Consumer Protection Act or treated you unfairly, file a complaint with FMCA. You can submit a written complaint with copies of your purchase receipt, cancellation confirmation, and any correspondence with Fortect. FMCA will investigate and may pursue a claim on your behalf.

Ministry of domestic trade and consumer affairs

For more serious breaches-such as Fortect charging you after you cancelled, or failing to honour the 10-day refund right-escalate to the Ministry of Domestic Trade and Consumer Affairs. They have the power to investigate, issue warnings, and even pursue legal action against companies that violate consumer protection law.

Pro tip: Keep all documentation before escalating: your purchase email, cancellation confirmation, bank statements, and copies of all emails to and from Fortect. The more evidence you have, the stronger your case.

Should you keep or cancel Fortect: a quick comparison

If you are sitting on the fence about whether to cancel Fortect, this comparison will help you decide.

Contact information and escalation address for Fortect

Fortect has no physical office in Malaysia. The company is headquartered in Israel and operates entirely online. Here is how to reach them:

Online cancellation (preferred)

Manage Your Subscription page: fortect.com/support/manage-your-subscription/

Email support (backup)

Address: [email protected]

Subject: "Cancel my subscription" or "Refund request"

Include your email, subscription number, and renewal date in the body.

Company headquarters (for escalation)

Fortect LLC

71 Shlomo Ibn Gabirol Street

Tel Aviv-Jaffa, Israel

Stopee's role in your cancellation

Stopee.com has helped thousands of consumers cancel subscriptions and recover unwarranted charges. If you are struggling to cancel Fortect or believe Fortect has breached the Consumer Protection Act 1999, Stopee offers guidance, escalation templates, and evidence checklists to support your claim. Visit stopee.com to access these resources and join a community of consumers fighting unfair subscription practices.

Do not let automatic renewal charges catch you off guard. Use this guide, document every step, and take action before your next renewal date. Stopee is here to remind you that your consumer rights matter, whether you are buying software in Malaysia or anywhere else in the world.