Manage Fotor

How to cancel Fotor and protect your wallet in malaysia

What Fotor is and why malaysian users struggle to cancel

Fotor is a cloud-based photo editing, collage, and graphic design platform operated by Chengdu Everimaging Science and Technology Co., Ltd., a company headquartered in Chengdu, China. If you subscribed to Fotor, you need to know upfront that the service auto-renews, charges in foreign currency (usually USD), and offers no Malaysian support phone line. This combination makes cancellation confusing for many users.

The platform offers a free tier, a 7-day free trial, Fotor Pro, and Fotor Pro+ plans. Here's the catch: that free trial converts to a paid subscription automatically if you don't cancel within 7 days. Most people discover this only after their payment method gets charged. At Stopee, we've helped thousands of consumers navigate exactly this scenario, and the good news is cancellation is straightforward once you know where to look.

Why fotor's terms matter to you as a malaysian user

Fotor's terms of service state that all disputes are submitted to a court in Chengdu, Sichuan, China. This tells you the company operates from China, not Malaysia, and has no registered office in Malaysia. There is no physical address, no local support center, and no Malaysian customer service team. Support runs entirely through email ([email protected]) and a Help Center. That means your cancellation confirmation and any refund correspondence will be email-based-so screenshots and email records become your legal proof.

What you pay for inside Fotor pro and pro+

Fotor Pro costs approximately MYR 42 per month or MYR 189 per year (converted from USD 8.99 or USD 39.99). You unlock 100 monthly AI credits, 10 concurrent generations, 1,000 AI Agent chats, over 100 editing tools, more than 100,000 templates and assets, and 2GB cloud storage. Fotor Pro+ costs roughly MYR 125 per month or MYR 590 per year (USD 26.99 or USD 125.99 per year) and includes 300 monthly credits, 30 concurrent generations, 2,000 AI Agent chats, batch editing, multiple brand kits, AI slides generation, and 100GB cloud storage.

If you only need basic filters, simple touch-ups, or quick collages, the free tier covers your needs-and cancelling your paid plan costs you nothing in lost features. Stopee recommends always auditing what you actually use before deciding to keep paying.

Your consumer rights before you cancel

What malaysia's consumer protection act 1999 guarantees you

Under Malaysia's Consumer Protection Act 1999, you have clear rights when dealing with any subscription service, including Fotor. The law requires services to disclose their true terms upfront, charge fairly, and honor cancellation requests. If a company charges you without your clear consent or fails to process a cancellation you've submitted, you have grounds to dispute that charge with your bank or payment provider.

Most importantly, if you cancel and are charged again, you are entitled to a refund. Fotor's own terms state that access to paid features ends when your subscription expires. If you cancelled and were still charged, or if you were charged within your cooling-off window, you can raise a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL), formerly known as the Ministry of Domestic Trade and Consumer Affairs. Stopee advises keeping all email confirmation of your cancellation request for exactly this reason.

The 7-day trial trap and your right to cancel immediately

Fotor's 7-day free trial is a common friction point. When you sign up for the trial, the service requires a valid payment method. Many users assume the trial runs for 7 days and they'll be reminded before charging-but Fotor's system auto-renews on day 7 if you do nothing. You do not get a reminder email or a final chance to cancel. The charge simply hits your card.

The good news: you have the right to cancel immediately after signing up for the trial. You do not need to wait until day 6 or day 7. Cancelling on day 1 of your trial is perfectly legal and means no charge will occur. At Stopee, we recommend cancelling the moment you've finished testing, even if your trial is only 1 day old.

How to cancel Fotor on the web

Step-by-step cancellation through your Fotor account

If you subscribed directly through Fotor's website (fotor.com), follow this exact path. The process takes 3-4 minutes and produces a confirmation screen you must save.

1. Log into your Fotor account at fotor.com using your email and password.
   • If you've forgotten your password, reset it before proceeding-you need full account access.
2. Click your account icon or profile menu (usually top right corner).
   • Look for "Account", "Settings", or a gear icon.
3. Select "Account Settings" or "Settings".
   • You should see a dashboard with your profile, security, and subscription tabs.
4. Click the "Subscription" tab or "Billing" section.
   • This page shows your current plan, next renewal date, and payment method.
   • Pro tip: take a screenshot of this page before proceeding-it proves your plan status on the cancellation date.
5. Find "Manage Plan" or "Manage Subscription".
   • This button appears below your plan details.
6. Click "Cancel your subscription" on the actions menu.
   • Fotor may show a discount offer or ask "Are you sure?"-ignore these and proceed.
7. Review the cancellation summary showing your refund eligibility (if any) and the date access ends.
   • Read this carefully-it tells you exactly when your paid access stops.
8. Click "Confirm cancellation" or "Downgrade to free plan".
   • Warning: this final button is critical. Do not stop before clicking it. Some users think their cancellation is complete earlier in the flow, but Fotor's system only finalizes the cancellation when you confirm on this last screen.
9. Save or screenshot the confirmation page immediately.
   • This page will show "Your subscription has been cancelled" or similar text with a timestamp.
   • Email this screenshot to yourself or save it to your phone-you now have proof of cancellation.

What happens after you click confirm

Once you confirm, Fotor downgrades your account to the free tier instantly. You retain access to your existing projects and files, but you lose access to premium tools, templates, and AI credits. If you have designs or photos using paid assets, export them as images or PDFs now-after the paid period ends, Fotor restricts what you can modify or export from paid-only designs.

Fotor will send you a cancellation confirmation email from [email protected] within 1-2 hours. This email is your receipt. If you don't receive it within 24 hours, log back into your account and check your subscription status-it should show "Free Plan" or "No Active Subscription". If you're still seeing a paid plan listed, email [email protected] immediately with a screenshot and your account email address.

How to cancel Fotor if you subscribed through the app store or google play

Cancelling on iOS (App store)

If you subscribed to Fotor through the iOS App Store (Apple), you must cancel through Apple's system, not through Fotor itself. Fotor has no control over App Store subscriptions-Apple manages the billing and cancellation directly.

1. Open the App Store app on your iPhone or iPad.
   • Tap the account icon (profile picture) at the top right.
2. Tap "Subscriptions".
   • You'll see all active subscriptions linked to your Apple ID.
3. Find "Fotor" in your subscriptions list and tap it.
   • The screen shows your plan name, next renewal date, and payment method.
4. Tap "Cancel Subscription" or "Cancel Plan".
   • Apple will ask you to confirm-read the message and proceed.
5. Confirm the cancellation on the final screen.
   • Apple shows a message confirming your subscription ends on a specific date. Pro tip: take a screenshot here-this is your App Store cancellation proof.

Apple sends a cancellation confirmation to your email address registered with your Apple ID. Your Fotor subscription remains active until the current billing period ends (it does not cancel immediately). After that date, your Fotor account downgrades to free. You can log into the Fotor app or website anytime to verify your plan shows as "Free".

Cancelling on android (Google play)

If you subscribed through Google Play (Android), Google manages your subscription and billing, not Fotor.

1. Open Google Play Store on your Android phone or tablet.
   • Tap your profile icon (top right corner).
2. Tap "Manage subscriptions".
   • You'll see all active subscriptions on your Google account.
3. Find "Fotor" and tap it.
   • The screen displays your subscription plan, renewal date, and pricing.
4. Tap "Cancel subscription".
   • Google asks for a reason (optional) and shows you a confirmation summary.
5. Confirm your cancellation.
   • Take a screenshot of the confirmation-Google sends an email to your account, but screenshots are faster proof.

Your Fotor paid access ends on your next billing date. You'll receive a confirmation email from Google Play. After that date, log into Fotor and verify your account shows "Free Plan".

Refunds and what to do if you're charged after cancelling

When Fotor offers refunds

Fotor does not advertise a blanket refund policy. However, if you cancel within 7 days of your trial start date before any charge is processed, no refund is needed-there is no charge. If you're charged by mistake and you've already submitted a cancellation request, you are entitled to a refund under Malaysia's Consumer Protection Act 1999.

If you're charged after submitting a valid cancellation, email [email protected] immediately with the subject "Charge after cancellation request" and include: your account email, the cancellation confirmation screenshot, the date you cancelled, the charge date, the amount charged in MYR, and your payment method (last 4 digits of card or PayPal account). Stopee recommends sending this email within 48 hours of discovering the unwanted charge.

What to do if Fotor won't refund you

If Fotor does not respond to your refund request within 14 days, or if the company refuses your refund claim without a valid reason, you have the right to dispute the charge with your bank or payment provider. This is called a chargeback or payment reversal.

1. Contact your bank or payment provider (credit card company, PayPal, etc.) and inform them you were charged after cancelling a subscription.
   • Provide them with your cancellation confirmation screenshot and Fotor's refusal email (if any).
2. Request a chargeback or dispute of the transaction.
   • Your bank will investigate and typically refund the charge within 30-90 days.
3. If the issue remains unresolved, file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) at mdtcc.gov.my.
   • Include all screenshots, emails, and proof of your cancellation attempt.

Warning: do not delay if you're charged after cancelling. Most banks require you to report unauthorized charges within 30-60 days. After that window closes, you may lose your dispute rights.

Pricing and plan comparison

Current Fotor subscription rates in malaysia

Prices are converted from USD at the current exchange rate (approximately 1 USD = 4.72 MYR) and may fluctuate. Fotor always bills in USD, so your card statement will show the USD amount, not MYR.

Common mistakes when cancelling Fotor

Why cancellation attempts fail-and how to avoid them

Cancelling a subscription can feel stressful, especially when you're uncertain whether you've done it correctly. The most common mistake we see at Stopee is users stopping halfway through the cancellation flow because they assume they're done.

Mistake 1: Not completing the final confirmation step. On Fotor's website, cancellation is not final until you click "Downgrade to free plan" or "Confirm cancellation" on the last screen. Many users click "Cancel subscription" and assume they're done, but they haven't confirmed yet. Always continue to the final confirmation page.

Mistake 2: Cancelling on the Fotor app instead of the website (if you subscribed on the web). If you subscribed on fotor.com, you must cancel on the website-the Fotor app does not have a cancellation option. The app only displays your plan; it cannot modify it.

Mistake 3: Forgetting to cancel App Store or Google Play subscriptions separately. If you subscribed through the App Store or Google Play, cancelling the Fotor app or logging out does nothing. You must cancel through Apple or Google's system, or the subscription will auto-renew. Many users delete the Fotor app thinking that cancels the subscription-it doesn't.

Mistake 4: Not saving your cancellation confirmation. Fotor's confirmation page or confirmation email is your only proof you cancelled. If Fotor charges you again, you need this screenshot or email to dispute the charge or request a refund. Save it the moment you see it.

Mistake 5: Cancelling too close to your renewal date. If you cancel on the day Fotor charges you, your payment may process before the cancellation takes effect. The safest window is 2-3 days before your renewal date. Check your renewal date on your Subscription page and set a phone reminder 3 days before.

After cancellation: what to expect

Your account and access after you cancel

Cancelling Fotor can feel uncertain, especially if you've never done it before-but once your subscription ends, here's exactly what happens. Your account remains active, but you downgrade to the free tier. You can still log in, view your saved projects, and export files. However, you lose access to premium editing tools, AI credits, premium templates, and advanced features like batch editing.

If you have designs using paid assets, export them as images or PDFs while you still have paid access. After your subscription ends, Fotor restricts editing and exporting of files created with premium resources. Download or back up anything important.

You will not receive reminder emails or "win-back" offers urging you to resubscribe-Fotor does not send these. You simply have a free account until you choose to resubscribe. If you ever want to use premium features again, you can reactivate a subscription anytime by going to Account Settings > Subscription > Manage Plan > Choose a plan.

Checking your account status after cancellation

To verify your cancellation worked, log into Fotor 24 hours after cancelling and check your subscription page. It should show "Free Plan" or "No active subscription" with no renewal date. If you still see a paid plan listed after 48 hours, contact [email protected] with your cancellation confirmation screenshot and ask them to verify the cancellation manually.

Your checklist before and after cancelling

Step-by-step verification checklist

Contact information and escalation

Where to contact Fotor and malaysian authorities if needed

Fotor has no Malaysian office, phone line, or live chat. All support runs through email and their Help Center.

Fotor support email: [email protected]

Fotor Help Center: support.fotor.com

When emailing Fotor, include your account email, the subject of your issue (e.g., "Cancellation confirmation needed" or "Charge after cancellation"), the dates involved, and any relevant screenshots. Expect a response within 2-5 business days.

If Fotor does not respond or refuses your request unjustly, escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL). File a consumer complaint at mdtcc.gov.my or visit your nearest MDTCCL office. Include all emails, screenshots, and proof of your cancellation attempt. This authority has the power to investigate unfair billing practices and compel refunds.

Stopee has guided thousands of Malaysian consumers through subscription cancellations like this one. Whether you've been charged unfairly, cannot reach support, or simply need confidence that you've cancelled correctly, the steps in this guide protect you legally and give you the proof you need. Cancelling Fotor is simple once you follow this checklist, and you're now armed with the same knowledge Stopee uses to help consumers take control of their subscriptions.