Manage Gencraft

How to cancel Gencraft and stop recurring charges

What is Gencraft and why you might cancel

Gencraft is an AI image generation tool that creates artwork from text prompts. The service runs on a subscription model with both free and paid tiers, and you pay recurring fees to unlock faster image generation, higher resolution downloads, video creation, and commercial use rights.

Many Malaysian users subscribe to Gencraft expecting to use it short-term for a project, then forget about the automatic renewal. A few weeks later, a card charge appears, and you realise you no longer need the service. That is exactly why Stopee exists - to help you cancel quickly and take control of your billing before the next charge hits.

Gencraft pricing in malaysia

Gencraft publishes prices in USD, but charges Malaysian cards in MYR using a conversion rate of approximately 1 USD = 4 MYR. Your actual charge may vary slightly depending on your bank's foreign exchange fee. Here is what you pay for:

If you subscribed to the weekly Starter plan but forget to cancel, four renewals in a month could cost you RM64 without generating value for you. That is why Stopee encourages you to cancel as soon as you decide the service no longer serves your needs.

Why malaysian users cancel Gencraft

You might cancel Gencraft for several practical reasons. You may have signed up for a one-off project and no longer need daily image generation. You may have found a cheaper alternative or discovered that you prefer hiring a human designer. You may also have tested the free tier and realised you do not generate enough images to justify the weekly or monthly cost.

Some users cancel because Gencraft's support hours (Monday to Friday, 9 AM to 6 PM PST) fall mostly overnight in Malaysia, making real-time help difficult. Others cancel after noticing a surprise charge because they lost track of the renewal date. Whatever your reason, Stopee ensures you know exactly how to cancel without any hidden traps.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 and the Guidelines on Distance Contracts protect you when you buy services online. These laws give you the right to clear billing information, transparent cancellation terms, and fair refund conditions if the company fails to deliver the service as promised.

What the law requires from Gencraft

Gencraft must provide you with clear cancellation instructions before you pay. The company must tell you exactly when your subscription renews and how long you have to cancel before the next charge. If Gencraft fails to do this, you have grounds to dispute the charge with your bank or pursue a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) if necessary.

If you cancel within the cooling-off period (typically 14 days from purchase for distance contracts), and Gencraft has not yet provided the full service, you may qualify for a refund. However, if you have already used the service and generated images, a refund is less likely unless Gencraft breached its contract terms.

Escalation pathway if Gencraft refuses to cancel

If Gencraft ignores your cancellation request or continues to bill you after you cancel, you have several options. First, contact your credit card company or bank to dispute the charge - most Malaysian banks allow you to reverse unauthorized recurring charges within 60 days. If the company still does not respond, lodge a formal complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) via their online portal at mpt.kpdnhep.gov.my. Stopee recommends keeping all screenshots, emails, and bank statements as evidence during this process.

How to cancel Gencraft step by step

The cancellation process depends on where you subscribed. If you signed up directly on Gencraft's website, you cancel through your account dashboard. If you subscribed via Apple App Store or Google Play, you must cancel through that platform instead, or your subscription will renew there even if you delete the app.

Cancel Gencraft through the website

This is the most common cancellation path for Malaysian users who signed up on gencraft.com. Follow these steps carefully to avoid cancelling the wrong account if you have multiple profiles:

1. Go to gencraft.com and sign in with your email and password
2. Click on your account icon or profile menu (usually in the top right corner)
3. Look for "Account settings," "Billing," or "Subscription" in the dropdown menu
4. Find the section labeled "Current subscription" or "Manage subscription"
5. Click the button that says "Cancel subscription," "Downgrade to free," or "Manage plan"
   • If you see an option to pause instead of cancel, avoid it - pausing delays the cancellation and keeps the subscription active
   • Look for a confirmation screen that asks "Are you sure?" - click yes to confirm
6. Take a screenshot of the confirmation message showing your cancellation is processed
7. Check your email for a cancellation confirmation from Gencraft within 24 hours

Pro tip: Do this at least 3 days before your renewal date to ensure the cancellation processes in time. If your renewal date is tomorrow, contact Gencraft support immediately via email to request a manual cancellation and ask for a confirmation reference number.

Cancel Gencraft via apple app store (iOS)

If you subscribed through an iPhone or iPad, you must cancel through Apple's system, not through Gencraft's website. Gencraft cannot stop this charge directly - only Apple can:

1. Open the App Store on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Select "Subscriptions"
4. Find "Gencraft" in the list of active subscriptions
5. Tap "Gencraft" and then select "Cancel subscription"
   • Apple may offer you a discount to keep the subscription - reject this unless you genuinely want to stay
   • Select "Confirm cancellation" when Apple asks for final confirmation
6. Apple will show you a final date when the subscription ends - screenshot this
7. You will receive an email receipt from Apple confirming the cancellation within 2 hours

Warning: Deleting the Gencraft app from your phone does NOT cancel the subscription. You must complete these steps even if you have already removed the app.

Cancel Gencraft via google play store (Android)

If you subscribed through Google Play on an Android phone or tablet, you cancel through Google's system:

1. Open the Google Play Store app on your Android device
2. Tap the profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Gencraft"
6. Select "Cancel subscription"
   • Google may ask why you are cancelling - you can skip this or provide feedback if you choose
   • Tap "Cancel subscription" again to confirm
7. Google will show you the exact date your subscription ends - note this date
8. Check your email for a cancellation confirmation from Google Play within 1 hour

Pro tip: If you use Gencraft on both an iPhone and Android device, check both platforms for active subscriptions. Some users accidentally maintain two subscriptions on different devices and forget to cancel both.

What happens after you cancel Gencraft

Cancelling your subscription does not happen instantly in most cases. Your access continues until the current billing period ends, after which you automatically downgrade to the free tier.

Timeline after cancellation

If you cancel on day 1 of a monthly cycle, you keep Pro access until the end of that month. Your next charge will not process. On the first day of the following month, you lose access to Pro features and revert to the free plan (5 daily generations, watermarked images, lower resolution). You retain your account, all your artwork history, and your login credentials - you simply cannot create high-quality images until you resubscribe.

For weekly plans, the same logic applies. Cancel any day, and your Pro access lasts until the end of that week. You then drop to free on the next renewal date.

Keeping your Gencraft data after cancellation

Gencraft does not clearly specify how long it retains your account data after cancellation. To be safe, export any images or prompts you want to keep. Download high-resolution versions of your artwork before your subscription period ends. Take screenshots of any custom settings or model training work you have done. This way, even if Gencraft deletes older data, you have your own backup.

If you resubscribe later, your account will likely still exist, but Stopee recommends not relying on this. Treat cancellation as a potential account reset and save what matters.

Refunds and billing disputes after cancellation

You may qualify for a refund if you cancel within 14 days of your first charge and Gencraft has not substantially provided the service. In Malaysia, distance contracts (online purchases) typically allow a 14-day cooling-off period under the Consumer Protection Act 1999.

When Gencraft will refund you

Gencraft is more likely to issue a refund if you request it within the cooling-off window and you have barely used the service. If you generated dozens of images, downloaded in 4K, and trained custom models, the company will argue you received the benefit of the subscription and will deny a refund. However, if you cancelled within 3 days and generated very few images, email Gencraft support with a polite refund request and see what happens.

If Gencraft charged you after you cancelled

Sometimes a cancellation does not process in time, and you see a fresh charge after you have already cancelled. This is frustrating but recoverable. First, check your email for a cancellation confirmation from Gencraft, Apple, or Google to prove you cancelled before the renewal date. If you have proof, contact your bank or credit card provider and dispute the charge. Most Malaysian banks reverse erroneous recurring charges within 5 to 7 working days. Keep your cancellation confirmation screenshot and any email correspondence - this is your evidence.

If the charge persists after your bank investigates, lodge a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). Stopee has helped thousands of consumers recover duplicate or unauthorized charges through this pathway.

Common cancellation mistakes and how to avoid them

Cancelling should be simple, but small errors can leave your subscription alive longer than you expect. Here are the traps that catch most users.

Mistake 1: cancelling the wrong account

If you have tested Gencraft on both web and mobile, or created multiple accounts with different email addresses, you may cancel one account and not realise the other is still active. Always sign into your primary email account before cancelling. Cross-check your credit card statement to see if charges are still appearing. If you are unsure how many Gencraft accounts you have, email support and ask them to list all subscriptions linked to your phone number or payment method.

Mistake 2: assuming the app deletion cancels your subscription

Deleting the Gencraft app from your phone is not cancellation. The subscription continues to renew in the background, and you will keep being charged even after you have removed the app. This is one of the biggest surprises for mobile users. Always cancel through Apple or Google Play, never just delete the app.

Mistake 3: missing the renewal date

If you cancel on the day before renewal, you might be too late. Some services process charges at midnight, so a cancellation submitted at 5 PM might not process in time. To be safe, cancel at least 3 to 5 days before your renewal date. If you do not know your renewal date, check your account dashboard or your most recent invoice email.

Mistake 4: pausing instead of cancelling

Gencraft sometimes offers a "pause subscription" option that looks like cancellation but is not. Pausing temporarily stops charges for a few weeks, after which they resume. If you want to cancel permanently, always select "Cancel," not "Pause."

Checklist before and after cancellation

Use this checklist to ensure you do not miss any steps and protect yourself from unexpected charges:

Gencraft cancellation address and contact details

Gencraft is a US-based company with no published Malaysian office for cancellations. If you need to reach the company, use these official channels:

Important: Gencraft's support hours (9 AM to 6 PM PST) fall mostly overnight in Malaysia. For faster help, email your cancellation request at least 5 days before your renewal date and include a screenshot of your subscription page. Request a written cancellation confirmation.

Summary and next steps

Cancelling Gencraft is straightforward once you know whether you subscribed on the website, Apple App Store, or Google Play. The key is acting before your renewal date and keeping proof of cancellation. If you subscribed directly on gencraft.com, cancel through your account dashboard. If you used an app store, cancel there instead. Take screenshots of every step, wait 24 hours for a confirmation email, and verify that no charge appears on your next statement.

If Gencraft continues to charge you after cancellation, dispute the charge with your bank and file a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) if necessary. Your consumer rights under the Consumer Protection Act 1999 protect you against unauthorized recurring charges.

Stopee has helped thousands of Malaysian consumers cancel unwanted subscriptions, recover duplicate charges, and understand their rights when dealing with international software services. Whether you need step-by-step guidance, help disputing a charge, or advice on your consumer rights, Stopee is here to empower you to take control of your billing. Visit stopee.com to explore cancellation guides for hundreds of other services, and remember - you have the right to cancel any subscription at any time.