Manage Inkarnate

How to cancel Inkarnate and protect your wallet in malaysia

What Inkarnate is and why malaysians subscribe

Inkarnate is an online map-making platform built for tabletop gamers, worldbuilders, and fiction writers who need professional fantasy maps without graphic design skills. The service runs on a freemium model, meaning you can start free and upgrade to a paid plan whenever you need advanced features.

The Inkarnate subscription tiers and what you actually pay

Inkarnate offers three subscription levels. The free Hobby tier gives you access to basic tools, 1,000+ HD art assets, and 2K export quality, perfect for casual users testing the platform. Once you need more, you step into the paid plans, and that is where the recurring charges begin.

The Creator plan costs USD 7.99 per month, which converts to approximately RM38 before currency conversion fees applied by your bank. You gain 30,000+ assets, 8K export resolution, 100 map slots, and 100 custom assets. The Studio plan, priced at USD 14.99 monthly (roughly RM71), unlocks commercial use rights, unlimited maps, 10,000 custom assets, and 16K export beta access.

Malaysian users who subscribe through App Store or Google Play may see charges in MYR directly, but web subscriptions typically bill in USD and convert at your bank's rate. Either way, the charge renews automatically every month unless you cancel before your next billing date.

How Inkarnate handles your subscription and billing

Inkarnate processes subscriptions through three channels: directly on their web platform, through Apple's App Store, or via Google Play. Your billing method depends on where you signed up. This matters because cancellation happens in different places depending on your entry point, and many users make the mistake of cancelling in one place while the charge keeps coming from another.

The company does not list a phone number or live chat support, so you will need to reach out by email at [email protected] or use their FAQ section if you hit problems. Your payment information is processed securely, but Inkarnate's data retention policy after cancellation is not clearly stated in their public terms, which means you should download and save any maps or custom assets you need before you cancel.

Your consumer rights when cancelling Inkarnate in malaysia

Malaysia's Consumer Protection Act 1999 gives you solid ground if Inkarnate refuses to let you cancel or keeps billing you after you have requested cancellation. Understanding these rights puts you in control.

What the consumer protection act 1999 says about subscriptions

Under the Consumer Protection Act 1999, you have the right to cancel any service subscription without penalty, provided you give reasonable notice. The law also protects you from unfair contract terms, including hidden auto-renewal clauses buried in terms of service.

If Inkarnate continues to charge you after you have taken reasonable steps to cancel, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL). The MDTCCL investigates consumer disputes and can compel companies to refund money obtained through unfair practices.

Pro tip: Save every cancellation confirmation email, screenshot, and transaction record. These form your evidence trail if you need to escalate to MDTCCL or dispute a charge with your bank.

Refund rights and the 14-day window

According to Inkarnate's published policy, you can request a refund within 14 days of purchase if you contact [email protected] with your order details. The company will review your request and, if approved, process the refund within 10 business days back to your original payment method.

This 14-day window is separate from cancellation. You can cancel your subscription immediately, but refunds for charges already made are limited to that two-week period. If you paid yesterday and realise Inkarnate is not what you need, email support right away with your order number, payment date, and a clear reason for your refund request.

How to cancel Inkarnate step by step

Cancellation paths differ depending on where you subscribed. Follow the correct method to ensure the charges stop and you do not get billed again.

Cancel if you subscribed on the Inkarnate website

If you signed up directly on inkarnate.com and pay with a credit card or PayPal, use the web cancellation method. This is the most straightforward route and gives you immediate on-screen confirmation.

1. Log in to your Inkarnate account at inkarnate.com
   • Use the email and password you created at signup
   • If you forgot your password, use the "Forgot Password" link on the login page
2. Navigate to your account settings
   • Look for a gear icon or "Settings" link, usually in the top right menu
   • Click "Account" or "Subscription Settings"
3. Find and click "Manage Subscription"
   • This section shows your current plan, billing date, and next renewal amount
   • Read the information to confirm you are cancelling the right subscription
4. Select "Cancel Subscription" and confirm
   • Inkarnate may ask why you are leaving; you can skip this or provide feedback
   • The system will ask you to confirm the cancellation once more
5. Capture the confirmation screen
   • Screenshot the page showing "Subscription Cancelled" or "Your subscription is now inactive"
   • Include the date, your account email, and any reference number shown
6. Refresh the page and check subscription status
   • Close and reopen the subscription settings section
   • Verify that your plan now shows as "Cancelled" or "Inactive"
   • If the page shows "Active" or still displays your plan, the cancellation did not go through; try again or contact [email protected]

Warning: Cancelling your subscription does not delete your account or maps. You can log back in and use the free Hobby tier, or upgrade again later. Your maps remain accessible unless Inkarnate explicitly deletes inactive accounts, which their terms do not clearly confirm.

Cancel if you subscribed through apple app store

If you started your subscription on your iPhone or iPad through the App Store, you must cancel through Apple's subscription management system, not inside the Inkarnate app. Many users cancel inside the app and think they are done, only to be charged again because Apple's renewal was never touched.

1. Open the Settings app on your iPhone or iPad
   • Do not open the Inkarnate app
2. Tap "Subscriptions" (or go to Settings > [Your Name] > Subscriptions)
   • On iOS 15.4 and earlier, tap "iTunes & App Stores" at the top of Settings
   • Tap your Apple ID, then "View Apple ID", then "Subscriptions"
3. Find Inkarnate in your active subscriptions list
   • Scroll through to locate it; it will show as a recurring charge
   • Tap on the Inkarnate subscription name
4. Tap "Cancel Subscription"
   • Apple will show your renewal date and ask you to confirm the cancellation
   • Select "Confirm" when prompted
5. Verify the cancellation
   • The subscription page will update to show "Expires on [date]" instead of "Renews on [date]"
   • Screenshot this screen as proof

Pro tip: Apple keeps the app active until the renewal date passes. You will not lose access until that date arrives, so you have time to download any maps you need before your subscription closes.

Cancel if you subscribed through google play

Android users who signed up through Google Play must cancel through the Google Play app or website, just as iOS users go through Apple Settings. The Inkarnate app itself does not control Google Play billing.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right corner
2. Navigate to "Manage subscriptions"
   • This is usually the second or third option in your profile menu
3. Find Inkarnate in your active subscriptions
   • Scroll to locate it; it will be marked as "Active"
   • Tap on Inkarnate
4. Tap "Cancel subscription"
   • Google will confirm your cancellation request and ask why you are leaving (optional)
   • Select "Cancel subscription" again to confirm
5. Verify and screenshot
   • The subscription will move to "Cancelled" status in your subscriptions list
   • Capture this screen and check back after 24 hours to confirm the status persists

Warning: Google Play may show a "Cancellation pending" state for a few hours. Do not panic; refresh the page after a few minutes to see the final "Cancelled" status.

What happens after you cancel Inkarnate

Cancellation is immediate, but access winds down gradually depending on where you subscribed, and some users feel caught off guard by what they lose after they click cancel.

Your access timeline after cancellation

Once you cancel, your paid subscription stops renewing. You keep access to your account and maps until your current billing period ends. After that date passes, your account downgrades to the free Hobby tier automatically.

You can use the Hobby features indefinitely, but if you had maps or assets that required the Creator or Studio plan, those features will no longer be available. If you had maps set to private or with advanced export settings, they will revert to Hobby-tier limits (2K export, 1,000 assets only).

Download and convert any high-resolution maps or commercial-use assets before your cancellation takes effect. Once you drop to Hobby, exporting the same maps at 8K or 16K will no longer work.

Reclaiming your data before the deadline

Inkarnate does not have a clear published policy on how long it keeps inactive or downgraded accounts. This means your maps might disappear if the account sits inactive for a long time, or they might vanish immediately when you drop from paid to free.

To be safe, export every map you want to keep as an image or file format at the highest quality you currently have access to. Most map tools let you download maps as PNG, PDF, or SVG files before you lose paid-tier access. Save these files to your computer and back them up to cloud storage like Google Drive or Dropbox.

You can also take screenshots of any custom assets, notes, or metadata linked to each map. After cancellation, if you ever want to upgrade again, you can re-import those files or start fresh knowing your data is already saved.

How to request a refund from Inkarnate

If you paid for a plan and want your money back, Inkarnate allows refund requests within 14 days of purchase. The window is tight, so act fast.

The refund request process

To request a refund, you must email [email protected] directly. Include your order number, the exact date you were charged, and a brief explanation of why you want a refund (technical issues, accidentally signed up, not what you expected, etc.). Approved refunds typically process within 10 business days.

Inkarnate will review your request and respond by email. If they approve it, the refund goes back to your original payment method. If the request is denied, they will explain why, and you can reply to dispute it or ask for further consideration.

Pro tip: Keep your original purchase confirmation email or receipt. Include the transaction ID if you have it; it speeds up the refund review process significantly.

Common mistakes when cancelling Inkarnate

Cancelling a subscription sounds simple, but small errors lead to unexpected charges and frustration. Stopee has tracked hundreds of cancellation problems, and these are the ones that catch Malaysians most often.

Cancelling in the app but forgetting the store platform

This is the number one trap. Users open the Inkarnate app, look for a cancel button inside it, find nothing clear, and assume they are done. Meanwhile, Apple or Google is still renewing the subscription every month because you never touched the store settings.

The fix is simple: always cancel in the platform where you signed up. If you used App Store, go to App Store settings. If you used Google Play, go to Google Play settings. If you used the web, go to inkarnate.com. Cancelling in two places does not hurt, but cancelling in only one place is guaranteed to fail.

Not downloading maps before cancellation takes effect

You cancel, your subscription ends, and suddenly your beautiful 8K maps are locked to 2K exports because you are now on the free Hobby tier. But Inkarnate does not warn you loudly about this downgrade, so you find out too late.

Download and export every map you care about before your paid subscription actually expires. You have until your renewal date passes, so do this the day you cancel or the day after, not the night before your access ends.

Confusing cancellation with account deletion

Cancelling your subscription does not delete your account or your maps. Your account remains, your maps stay where they are, and you can log back in and use the free tier whenever you want. If you truly want to delete everything, you need to contact [email protected] and request full account deletion separately.

Missing the 14-day refund window

You signed up, used the service for three weeks, and then decided it was not for you. Unfortunately, the refund window closed after day 14. You can still cancel, but your money is gone unless you can make a compelling case to the support team for a goodwill refund.

If you think a refund is still worth asking for, email [email protected] anyway and explain your situation. Sometimes companies approve refunds outside the policy window if your reason is strong enough (billing error, serious technical fault, etc.). The worst they can say is no.

Before and after cancellation checklist

Use this checklist to make sure you have covered every step and you will not be caught off guard.

When to escalate and how to file a complaint

If Inkarnate refuses to cancel or keeps charging you after you have cancelled, you have options beyond just emailing support again.

Dispute the charge with your bank or card issuer

Contact your bank or credit card company and report the unauthorized charge. Most banks in Malaysia allow you to dispute recurring charges, especially if you can prove you requested cancellation. File a dispute with your bank, provide screenshots of your cancellation confirmation, and the bank will investigate.

Your bank can often reverse the charge within 7 to 14 days and may block future charges from Inkarnate if the company cannot justify them.

Lodge a complaint with MDTCCL

If Inkarnate is clearly breaching the Consumer Protection Act 1999 by continuing to charge you without authorization, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL). The ministry investigates unfair business practices and can compel refunds.

File your complaint online at consumer.gov.my or visit an MDTCCL office in person. Bring your cancellation evidence, bank statements, and any correspondence with Inkarnate support.

Why stopee helps you cancel with confidence

Cancelling subscriptions should not be a puzzle, yet companies often make the process deliberately confusing to protect recurring revenue. That is where Stopee comes in. Stopee provides step-by-step cancellation guides for hundreds of services, from streaming apps to software subscriptions like Inkarnate, so you always know exactly what to do.

Stopee also explains your consumer rights in your country, flags common traps, and helps you recover money if a company refuses to let you go. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim their money, and you can join them.

Whether you are cancelling Inkarnate because you found a cheaper map tool, because you are not using it anymore, or because you were charged by accident, Stopee gives you the knowledge and confidence to take action. Visit Stopee today to find guides for any service you want to cancel, plus tips on avoiding subscription traps in the future.

Summary and contact details

Cancelling Inkarnate in Malaysia is straightforward once you know which platform you subscribed to. If you signed up on the web, cancel through inkarnate.com. If you used App Store, cancel through Apple Settings. If you used Google Play, cancel through Google Play. Always download your maps first, and keep proof of your cancellation in case charges continue by mistake.

For refunds within 14 days of purchase, email [email protected] with your order number and payment date. For ongoing disputes or unauthorized charges, contact your bank or lodge a complaint with MDTCCL.

Inkarnate contact details:

• Support email: [email protected]
• Help centre: inkarnate.com/faq
• Account management: inkarnate.com (login required)
• Malaysia consumer authority: Ministry of Domestic Trade and Cost of Living (MDTCCL) at consumer.gov.my

Stopee is your trusted guide for cancelling any subscription, anywhere. From SaaS tools like Inkarnate to streaming services and online courses, Stopee walks you through every step, explains your rights, and makes sure you keep control of your money. Stopee has helped thousands of consumers cancel subscriptions they no longer need and recover refunds they were owed. Take back control of your subscriptions with Stopee today.