Manage Jobhero

How to cancel Jobhero and stop charges in malaysia

What Jobhero is and why malaysians subscribe

Jobhero is a subscription-based career platform that gives you access to resume templates, job search tools, and professional development resources. You pay a recurring fee to use these tools, and your subscription renews automatically every month or year unless you cancel it.

In Malaysia, Jobhero charges in US dollars, so your card issuer converts the amount to ringgit (RM) at their exchange rate. This means the final charge on your statement may be slightly higher than the advertised price. The monthly plan costs USD 19.95 (roughly RM 94), and the annual plan costs USD 199.95 (roughly RM 940).

What you are paying for with Jobhero

When you subscribe to Jobhero, you unlock a library of resume examples, job search templates, and career guidance materials. Both the monthly and annual plans give you the same core features: you can download resume templates, store your own documents in your account, and access job search resources from one centralised place.

Many users value Jobhero because it speeds up the job application process. Instead of starting from a blank page, you can adapt existing resume templates and complete your applications faster. However, once you cancel your subscription, you lose access to your stored documents, so downloading anything important before you cancel is essential.

How Jobhero operates for malaysian users

Jobhero does not have a Malaysian office or local customer service team. The company's corporate addresses are listed in Puerto Rico, Luxembourg, and Bermuda, which means all support and cancellations are handled online through their website and app stores.

You will not find Malaysia-specific pricing or local currency billing on Jobhero's platform. All charges appear in US dollars, and your bank or card issuer handles the conversion to ringgit. This also means you cannot cancel through a local phone line or Malaysia-based address-all cancellations happen through your Jobhero account or the app store where you originally subscribed.

Your consumer rights when cancelling Jobhero

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel goods or services you purchase at a distance (including online subscriptions) within 14 days of purchase, as long as you notify the seller in writing. Jobhero's terms require automatic renewal, which means the company must give you clear notice of the renewal date and a simple cancellation mechanism before each charge.

If Jobhero charges you after you cancelled, or if the cancellation process was deliberately obscured, you can raise a complaint with the Ministry of Domestic Trade and Cost of Living. You also have the right to dispute the charge with your bank or card issuer within 60 days. Stopee supports your right to clear, transparent cancellation processes, and we will walk you through every step.

What the consumer protection act 1999 guarantees you

The law requires that before Jobhero charges you for renewal, the company must remind you of the subscription terms, the renewal date, and the amount you will be charged. The cancellation method must be as simple as the subscription method. If you subscribed by clicking a button online, you must be able to cancel the same way.

If you believe Jobhero charged you unfairly or refused to cancel your subscription properly, you can lodge a complaint with Malaysia's consumer protection authority. Keep your cancellation confirmation email, screenshots of your subscription settings, and payment receipts as evidence. Stopee recommends saving these documents immediately after you cancel.

Pricing table: what you pay monthly and yearly

Both plans renew automatically on the same date every billing period. You are charged in advance at the end of each billing cycle, which means Jobhero takes the payment before your subscription period ends. This is why many users do not realise they have been charged until they check their bank statement weeks later.

How to cancel Jobhero without getting billed again

Cancelling Jobhero depends entirely on how you subscribed: through the Jobhero website, Apple App Store, or Google Play Store. Each method has a different cancellation path, and using the wrong one is the most common reason people still get charged after they thought they cancelled.

Cancel Jobhero if you subscribed through the website

If you signed up directly on jobhero.com with your email and credit card, you cancel from inside your Jobhero account dashboard. This is the most straightforward method and gives you immediate confirmation.

1. Go to jobhero.com and log in with your email address and password
   • If you have forgotten your password, click "Forgot password" on the login page and reset it via email
2. Click on your account icon or profile menu (usually in the top right corner)
   • Look for "My Settings," "Account," or "Profile"
3. Select "Subscription" or "Billing" from the menu
   • This shows your current plan, renewal date, and billing history
4. Look for a "Cancel subscription" or "Manage subscription" button
   • Click it and read the cancellation summary carefully
5. Confirm your cancellation when prompted
   • Do not stop if Jobhero shows a discount offer or retention message-read it but continue to the final confirmation
6. Check your email (including spam and junk folders) for a cancellation confirmation within 30 minutes
   • This email should include a cancellation number or confirmation ID
   • Take a screenshot of this email and save it

Pro tip: Before you start, take a screenshot of your Subscription page showing your current plan and renewal date. If Jobhero later claims you never cancelled, you have proof of the original subscription.

Cancel Jobhero if you subscribed through apple app store

If you downloaded the Jobhero app on your iPhone or iPad and subscribed through Apple's in-app purchase system, you must cancel from your Apple account settings, not from the Jobhero app itself. This is a critical distinction because cancelling inside the app does not stop the subscription.

1. Open the Apple App Store app on your iPhone or iPad
   • Do not open the Jobhero app
2. Tap on your account icon in the top right corner (your profile picture or initials)
   • Select "Subscriptions"
3. Find "Jobhero" in your active subscriptions list
   • Tap on it to see your plan details and renewal date
4. Tap "Cancel subscription" or "Edit subscription"
   • If you see "Edit" first, tap it, then tap "Cancel subscription" on the next screen
5. Select your reason for cancelling (optional)
   • Apple may offer a discount, but this does not stop cancellation-continue
6. Confirm the cancellation by tapping "Confirm cancellation"
   • You will see a message saying "Subscription cancelled" with the final access date
   • Take a screenshot of this confirmation

Warning: Many people open the Jobhero app and look for a cancellation button there-this almost always does not work. The subscription is managed by Apple, not Jobhero, so you must use the App Store app to cancel. If you use the wrong method, your subscription will continue to renew.

Cancel Jobhero if you subscribed through google play store

If you downloaded the Jobhero app on Android and subscribed through Google Play, the cancellation process is similar to Apple, but you use your Google account settings instead of the app itself.

1. Open the Google Play Store app on your Android phone or tablet
   • Do not open the Jobhero app
2. Tap your profile icon in the top right corner
   • Select "Manage your Google Play subscriptions" or "Payments and subscriptions"
3. Tap "Subscriptions"
   • This shows all your active subscriptions across all apps
4. Find and tap "Jobhero" in the list
   • You will see your plan type, next billing date, and renewal price
5. Tap "Cancel subscription"
   • Google Play will ask you why you are cancelling-this is optional to answer
6. Confirm by tapping "Yes, cancel subscription"
   • You will see a confirmation message with your final access date
   • Take a screenshot immediately

Pro tip: Google Play and Apple subscriptions are independent from a website subscription. If you signed up on jobhero.com and subscribed through your phone app, you have two separate subscriptions. You must cancel both. Check both your app store account and your Jobhero account to be certain.

What happens after you cancel Jobhero

Cancelling Jobhero stops future charges, but you still have access to your account until your current billing period ends. If you cancel on the 15th of the month and your renewal date is the 30th, you can use Jobhero for 15 more days. After that date, your account is locked and you cannot access your stored documents or resume templates.

This is why Stopee strongly advises you to download everything you need before you click cancel. Once your access expires, Jobhero does not allow you to retrieve old files, even if you resubscribe later.

Download your documents before losing access

After you cancel but while you still have access, log in to your Jobhero account and download every resume, cover letter, and document you want to keep. You can usually do this by right-clicking on a file and selecting "Download" or by using an export feature if Jobhero offers one. Save these files to your computer or cloud storage (Google Drive, OneDrive, Dropbox) so you have them permanently.

If you wait until after your subscription expires, you will not be able to retrieve your files. Jobhero may delete your account data within 30 to 90 days after cancellation, depending on their data retention policy.

Check your bank statement for future charges

After you cancel, monitor your bank statement or credit card for the next 60 days. Your cancellation should prevent any new charges from appearing. However, if you see a charge from Jobhero after you cancelled, immediately contact your bank or card issuer and file a dispute. You have up to 60 days to dispute an unauthorised charge.

Keep your cancellation confirmation email and any screenshots of your cancellation as evidence. If your bank asks why you are disputing the charge, explain that you cancelled your subscription on [date] and have proof of the cancellation, yet the charge still appeared.

Refunds: what to expect if you were charged unfairly

Jobhero's standard policy is that subscriptions are non-refundable once the billing period starts. However, Malaysia's Consumer Protection Act 1999 gives you a 14-day cooling-off period for distance purchases, which may include your first subscription charge.

If you subscribed fewer than 14 days ago and want a refund, you can request one by contacting Jobhero's support team and citing the Consumer Protection Act. Similarly, if Jobhero charged you after you cancelled, or if the cancellation process was deliberately hidden, you are entitled to a refund of that unauthorised charge.

How to request a refund from Jobhero

Contact Jobhero's support team through their official contact page at jobhero.com/contact-us. Explain your situation clearly: whether this is your first charge (within 14 days) or a charge that occurred after you cancelled. Provide your cancellation confirmation number if you have one, your account email address, and the date of the disputed charge.

Jobhero typically responds within 3 to 5 business days. If they deny your refund request, you can escalate the complaint to Malaysia's Ministry of Domestic Trade and Cost of Living or dispute the charge directly with your bank. Stopee recommends keeping detailed records of all communication with Jobhero during this process.

Common mistakes people make when cancelling Jobhero

Cancelling a subscription feels straightforward until something goes wrong, and then frustration sets in. The most common errors we see at Stopee are preventable with the right information.

The biggest mistake is cancelling from the wrong place. If you subscribed through your phone's app store but try to cancel from the Jobhero website, the website does not have the power to cancel your app store subscription. Your subscription will renew as planned, and you will be charged again. Always cancel from the same place you subscribed.

A second frequent error is not downloading your files before cancellation. Users assume they can log back in later to retrieve old resumes or documents, but Jobhero locks your account immediately after your subscription expires. If you need anything from your account, download it while you still have access.

A third mistake is ignoring retention offers. When you click "Cancel subscription," Jobhero often shows a discount code or a "pause subscription" option to keep you subscribed. These messages are designed to distract you-if you want to cancel, ignore them and continue through to the final confirmation button.

Finally, many users do not save their cancellation confirmation. Without this email or screenshot, you have no proof that you cancelled if Jobhero later charges you. Always screenshot or forward your confirmation to yourself immediately after cancelling.

Before and after cancellation checklist

Comparing Jobhero to similar career tools

If you are cancelling Jobhero because you found a better alternative or the cost no longer suits your needs, this table compares Jobhero to other popular resume and job search platforms used by Malaysian job seekers.

Many Malaysian job seekers find that free tools like Google Docs, Canva's free tier, or LinkedIn's basic (unpaid) features are sufficient for job applications. If you are paying for Jobhero but rarely use it, cancelling and switching to free alternatives is often the smartest financial move.

Jobhero contact address and support details

Jobhero does not operate a physical office in Malaysia. The company's registered addresses are in Puerto Rico, Luxembourg, and Bermuda. All customer support, including cancellations and refund requests, is handled online through their contact form.

Official support contact: jobhero.com/contact-us

When you contact Jobhero support, include your account email, the date you subscribed, your plan type (monthly or annual), and your cancellation confirmation number if you have one. Response times are typically 3 to 5 business days. If you need immediate assistance or if Jobhero does not respond, you can escalate your complaint to Malaysia's Ministry of Domestic Trade and Cost of Living, which oversees consumer protection in Malaysia.

Stopee has helped thousands of Malaysian consumers cancel unwanted subscriptions and recover unauthorised charges. Whether you need to cancel Jobhero today or you are unsure about your subscription rights, Stopee provides clear, step-by-step guidance to protect your wallet and your data. Use the cancellation steps above, keep your confirmation email, and monitor your bank statement. You have the power to control your subscriptions-take it back today with Stopee.