Manage Liner

How to cancel Liner in malaysia and avoid unwanted charges

What Liner is and why malaysian users cancel

Liner is a web highlighter and note-taking tool that helps you save, organize, and revisit online research. It operates as a subscription service based in South Korea, not Malaysia, which means all billing and support happen online. Many Malaysian users sign up for the free plan, then upgrade to the paid Pro version to unlock advanced features like cloud sync, team collaboration, and unlimited saved highlights.

The problem starts when auto-renewal happens silently. Liner charges your payment method every month or year unless you cancel before your next billing date. If you have forgotten about a subscription you barely use, or your needs have changed, Stopee has created this guide to help you regain control and stop unwanted charges.

How liner's subscription model works in malaysia

Liner does not have a Malaysia office or local phone support. Instead, the company operates from Seoul, Republic of Korea (8F, 140, Yanghwa-ro, Mapo-gu), and handles all cancellations through web account management or email. For Malaysian users, this means you cannot visit a physical location to cancel. Everything happens online through your Liner account or by contacting support.

Your billing happens in your currency (Malaysian Ringgit, RM), but the actual price is converted from US dollars. The Pro plan costs approximately RM71 per month (roughly USD 14.99 at current rates). This conversion happens automatically, so the exact amount may vary month to month based on exchange rates.

Why malaysian users typically cancel Liner

Most cancellations happen for three reasons. First, you tried the free version and never upgraded, so there is nothing to cancel. Second, you upgraded to Pro but discovered you do not use the advanced features enough to justify the monthly cost. Third, you found another tool that fits your workflow better. Stopee has noticed that many Malaysian professionals cancel after realizing they prefer built-in browser bookmarks or simpler alternatives.

The good news is that cancelling Liner is straightforward once you know the exact steps. You will downgrade to the free plan (which is how Liner implements cancellation), and your Pro access stops at the end of your current billing cycle. No refunds are issued for partial months, but you can still use Liner for free after cancellation.

Your consumer rights and protections in malaysia

What the consumer protection act 1999 means for your Liner subscription

Malaysia's Consumer Protection Act 1999 protects you when you buy goods or services online. Under Section 110, you have the right to cancel a distance contract (which includes online subscriptions) within 10 calendar days from the day the contract was made, provided the company has given you clear cancellation terms.

For Liner specifically, if you subscribed within the last 10 days and paid but have not received the service you expected, you can invoke this right. However, Liner's terms state that access is granted immediately upon payment, which means the 10-day cooling-off period may not apply if you have already accessed the service. This is a key distinction.

Additional rights you have as a subscriber

Under the Consumer Protection Act, Liner must be transparent about its subscription terms, billing dates, and cancellation process. The company must clearly state that it will charge you automatically at renewal. If Liner does not state this clearly, or if you were misled about charges, you can file a complaint with the Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC) or the Federation of Malaysian Consumers Associations (FOMCA).

Additionally, if you are within your billing cycle when you cancel, you have the right to access Liner for the full paid period. Liner should not cut off your access on the same day you cancel. Stopee recommends taking screenshots of your cancellation confirmation and your next billing date so you have proof if a dispute arises.

Methods to cancel Liner and where each one works

Web account cancellation (direct subscription)

If you subscribed directly through the Liner website using your payment card or online banking, you must cancel through your Liner account. This is the most common path for Malaysian users. Stopping your subscription via the web dashboard prevents automatic renewal and is the fastest method.

Web cancellation gives you immediate confirmation, and you will see your free plan status take effect at the end of your current billing period. Stopee advises this route because you have a clear record of the cancellation right in your account.

App store or google play cancellation (app-based subscription)

If you subscribed through Apple's App Store or Google Play Store on your iPhone or Android phone, you must cancel through the same app store, not through Liner's website. This is important because app store subscriptions are managed separately from web subscriptions.

When you cancel through the app store, Apple or Google processes the cancellation, and Liner is notified afterward. This can take a few hours to sync, so you may not see the change in your Liner account immediately.

Email support cancellation (backup method)

If you cannot access your account or get stuck during the web cancellation process, you can email Liner's support team at [email protected] and request manual cancellation. Include your account email address, current plan name, and the email you use to receive billing notifications.

Email cancellation takes longer (typically 1-3 business days), but it creates a written record of your request. Include "Cancel Liner subscription" clearly in the subject line so your request does not get buried.

Step-by-step guide to cancel Liner through your web account

Before you cancel: what you need to prepare

You will need access to your Liner account and about five minutes. Before you cancel, Stopee recommends you take these preparation steps to protect yourself.

1. Open Liner (app.liner.com) and log in with your email and password.
2. Click your profile icon or name in the bottom left corner of the screen.
3. Select Settings from the dropdown menu.
4. Note your current plan name and your next billing date. Take a screenshot of this information.
5. Export or save any highlights, notes, or research data you want to keep. You will lose access to your organized research once you downgrade, so save anything valuable to your device or cloud storage first.
6. Confirm your payment method on file. This step ensures you understand what was charged and can identify future charges if anything goes wrong.

The exact cancellation steps for Liner

Follow these steps in order. Liner's interface is consistent, so you should see the same screen labels if you subscribed directly on the web.

1. Log into your Liner account at app.liner.com.
   • Use the email address you registered with.
   • If you have forgotten your password, use the "Forgot password" link on the login page.
2. Click your profile name or avatar in the bottom left corner of the screen.
   • On mobile, you may need to tap a hamburger menu icon (three lines) first.
   • Look for a settings or profile option.
3. Select Settings from the menu options.
   • You will see various account settings displayed.
   • Look for a section labeled Subscription, Billing, or Plan.
4. Click on Subscription or Billing to view your current plan.
   • This screen shows your Pro plan, renewal date, and current payment method.
   • Double-check that the renewal date matches what you saw in step 1.
5. Click the button labeled Manage or Change Plan.
   • This opens your subscription management page.
   • Do not close this page or go back yet.
6. Select Downgrade to Free Plan or Cancel Plan.
   • Liner uses "downgrade" language rather than "cancel," but this action stops all future charges.
   • You will be asked to confirm. Read the confirmation message carefully.
7. Confirm your cancellation when prompted.
   • You may be asked why you are cancelling. You can skip this or provide feedback (optional).
   • Do not click any upsell buttons that offer discounts or plan changes.
8. Take a final screenshot of your confirmation message or cancellation receipt.
   • Look for a message saying "Your subscription has been cancelled" or "You are now on the Free Plan."
   • Note the exact date and time of this confirmation.

Pro tip: Your paid access will remain active until the end of your current billing period. You can still use Liner normally until that date. After that date passes, Liner automatically moves you to the Free Plan with limited features.

Refund policy and what to do if you are charged after cancelling

Does Liner offer refunds

No. Liner's official terms state that the company does not issue refunds for paid subscriptions. If you cancel mid-cycle, you do not receive a prorated refund for the remaining days. However, you keep full access to your paid features until your current billing cycle ends.

This is why timing your cancellation correctly matters. If you cancel on day 15 of a 30-day month, you still get to use Pro features for the remaining 15 days. You simply do not get your payment back.

What to do if you are charged after cancellation

Warning: Some users report being charged even after confirming cancellation. This happens because the cancellation did not sync properly, or they cancelled through the wrong channel (web instead of app store, or vice versa).

If you see a charge on your statement after your expected cancellation date, follow these steps:

1. Log into your Liner account and check if your plan shows Free Plan or Pro Plan.
   • If it still shows Pro, your cancellation did not go through.
   • Repeat the cancellation steps above.
2. Check your email for a cancellation confirmation receipt.
   • If you have a receipt dated before the charge, forward this to [email protected] as proof.
   • Include your transaction ID from your bank or payment provider.
3. Contact your bank or payment provider to dispute the charge if it was unauthorized.
   • Provide your cancellation confirmation email as evidence.
   • Your bank can initiate a chargeback within 60-90 days of the charge date.
4. Email Liner's support team at [email protected] with the subject "Unauthorized charge after cancellation."
   • Include your account email, the charge date, the amount, and your cancellation confirmation email.
   • Request a manual refund or credit.
   • Keep a copy of this email for your records.
5. If Liner does not respond within 7 days, escalate to the Federation of Malaysian Consumers Associations (FOMCA) at +60 3-4101 4398 or visit their website.
   • File a complaint under the Consumer Protection Act 1999.
   • Provide all evidence: confirmation screenshots, emails, and bank statements.

Stopee has helped thousands of consumers recover unauthorized charges by maintaining clear documentation. Your screenshots and confirmation emails are your strongest evidence.

Pricing and what you are paying for

Liner's subscription costs and plan comparison

Understanding what you pay for helps you decide if cancellation is right for you. Here is how Liner's pricing breaks down:

If you are paying RM 71 monthly and barely use Liner, cancelling saves you RM 852 per year. If you subscribed annually upfront and are now cancelling, you have lost that payment (no refunds), so the lesson here is to try the free plan longer before upgrading.

What happens after you cancel Liner

Your access and account after downgrading to free

Once your paid billing cycle ends, Liner automatically downgrades you to the Free Plan. Your account remains active, so you can log back in anytime. Your email and login credentials stay the same.

On the free plan, you will lose access to cloud sync, team features, and unlimited highlights. Liner will keep your free-tier highlights and notes safe, but advanced features lock immediately after the paid period expires.

Can you reactivate a cancelled Liner subscription

Yes. If you change your mind or your needs shift, you can upgrade back to Pro anytime. Log into your account, go to Settings, select Subscription, and click Upgrade to Pro. You will be charged immediately for the new billing cycle, and Pro features unlock within seconds.

There is no penalty for reactivating. Liner treats each new subscription as a fresh start, so you can cancel and reactivate as many times as you want.

Common mistakes when cancelling Liner

The emotional weight of cancellation

Cancelling a tool you once loved can feel wasteful, especially if you paid for a full year upfront. The regret sets in quickly. But here is the truth: paying for something you do not use is a bigger waste than cancelling it now. Stopee wants you to feel empowered by your cancellation, not guilty.

Mistakes that lead to failed cancellations

These are the errors Stopee sees most often with Liner cancellations in Malaysia:

1. Cancelling through the wrong channel. You subscribed on the web but tried to cancel in the app, or vice versa. The two systems do not talk to each other. Cancel where you subscribed.
2. Confusing "downgrade" with "delete account." Downgrading to Free Plan stops charges but keeps your account active. This is normal. Liner does not offer true account deletion on the same cancellation page.
3. Waiting until the last hour before renewal. If your billing date is tomorrow and you cancel now, your cancellation may not process in time. Liner requires cancellation at least 24 hours before your next billing date. Cancel early.
4. Not saving your data before cancelling. Once you downgrade, you lose access to advanced export features. Save important highlights to your device first.
5. Assuming email support will cancel automatically. Email requests to [email protected] can take 1-3 business days. If your billing date is in 2 days and you email now, you may still get charged. Use the web or app store method for speed.
6. Ignoring confirmation emails. Liner sends a cancellation confirmation. File this in an email folder labeled "Subscriptions" or take a screenshot. You will need proof if a dispute arises.

After cancellation: your next steps and financial recovery

Protecting yourself going forward

Cancelling Liner is only half the battle. Now you need to prevent this from happening again. Stopee recommends these steps:

1. Review all your active subscriptions. Check your credit card and debit card statements for recurring charges you forgot about.
2. Create a subscription tracker. Use a spreadsheet or note-taking app to list every subscription you have, the cost, the renewal date, and whether you actually use it.
3. Set calendar reminders. Before each renewal date, check in with yourself: Do I still want this? If not, cancel it.
4. Opt for monthly billing over annual. Yes, annual plans offer discounts, but monthly bills let you cancel more flexibly if your needs change.
5. Use a separate credit card or virtual card number for subscriptions. This makes it easier to stop charges by deactivating that card if a company refuses cancellation.

What to do with your saved research after cancellation

Before your paid access expires, download or export everything you want to keep. Liner's free plan has limited export options, so do this while you still have Pro features active. You can export highlights as PDFs or copy them manually to another tool like Notion, Evernote, or Google Docs.

If you realize later that you need Liner again, your free account preserves your basic highlights. You simply cannot access advanced cloud sync or team features unless you resubscribe.

Cancellation checklist and verification

Use this checklist to confirm you have cancelled correctly:

If all boxes are ticked, your cancellation is secure. If any box is unchecked, go back and complete that step.

Why you should act now and how stopee helps

The cost of delay

Every day you wait costs you. If your next billing date is in 5 days and you are not using Liner, you are throwing away at least RM 71 for another month. Multiply that by 12 months and you have wasted RM 852 annually on a service that does not serve you.

Cancellation takes five minutes. Regret costs far more.

How stopee supports you

Stopee has created this guide to remove the friction and fear from cancellation. Thousands of Malaysian consumers have used Stopee resources to cancel unwanted subscriptions, recover unauthorized charges, and take control of their spending.

Stopee makes cancellation transparent by breaking down every step, flagging common traps, and showing you your consumer rights under Malaysian law. Whether you need help with Liner or any other subscription service, Stopee.com is here to guide you through the process and empower you to say no to charges you do not want.

Liner's contact details and cancellation address

How to reach Liner for cancellation support

Liner does not have a Malaysia office or mailing address. All support and cancellation requests go through digital channels only:

For Malaysia-based consumer complaints, contact the Federation of Malaysian Consumers Associations (FOMCA) at +60 3-4101 4398 or visit their website. Stopee also recommends filing a complaint with the Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC) if Liner does not honour your cancellation request.

You are not alone in this process. Stopee has helped thousands of consumers cancel Liner and recover their money when charges continued after cancellation. Take action today, and reclaim your control.